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Title: An enterprise architecture approach to building a service-oriented enterprise
Authors: Chen, M.;Chi, Yan-Ping
Contributors: 資訊管理學系
Keywords: Enterprise architecture;Operational level;Service management;Service management frameworks;Service science;Service-oriented enterprise;Service-oriented enterprise architectures;Planning;Service oriented architecture (SOA)
Date: 2009
Issue Date: 2015-10-16 15:33:53 (UTC+8)
Abstract: Several frameworks have been developed to assist the analysis of service management systems. However, most of these frameworks only capture limited aspects of a service-oriented enterprise. This paper first reviews several popular service management frameworks. An enterprise architecture approach that is commonly used in information systems planning has been adapted to integrate various service management frameworks and tools, as well as to support the planning and documentation of a service-oriented enterprise. The proposed service-oriented enterprise architecture (SOEA) includes the following aspects: service, process, people, information, and motivation. Each aspect can be viewed from a strategic, tactical, and operational level. The mapping of the conceptual constructs of existing service management frameworks to the proposed SOEA is discussed in detail. © 2009 IEEE.
Relation: Proceedings of the 2009 6th International Conference on Service Systems and Service Management, ICSSSM '09,704-709
Data Type: conference
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