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https://ah.lib.nccu.edu.tw/handle/140.119/79043
題名: | Assessing the performance of e-Health service | 作者: | Chang, Hsin Lu;Wang, Yu Sheng 張欣綠;王育聖 |
貢獻者: | 資管系 | 關鍵詞: | Component; E-health services; Evaluation criteria; External service value; Internal services; Multiple stakeholders; Service provider; Profitability; Quality control; Quality of service; Health | 日期: | 2011 | 上傳時間: | 26-Oct-2015 | 摘要: | This study aims to develop an evaluation criteria that considers both service providers` and patients` value perspectives in assessing e-Health service performance. The research framework extends the service-profit chain by integrating service triangle concept, emphasizing the relationships among three stakeholders: the firm, the customers, and the employees. Therefore, this study expects to contribute the literature by providing an e-Health service performance assessment framework, which systematically develops a scale to evaluate e-Health service quality that concerns value perspectives of multiple stakeholders and their interactions. © 2011 IEEE. | 關聯: | Proceedings - 2011 International Joint Conference on Service Sciences, IJCSS 2011 | 資料類型: | conference | DOI: | http://dx.doi.org/10.1109/IJCSS.2011.53 |
Appears in Collections: | 會議論文 |
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