Please use this identifier to cite or link to this item:
https://ah.lib.nccu.edu.tw/handle/140.119/79043
DC Field | Value | Language |
---|---|---|
dc.contributor | 資管系 | |
dc.creator | Chang, Hsin Lu;Wang, Yu Sheng | |
dc.creator | 張欣綠;王育聖 | zh_TW |
dc.date | 2011 | |
dc.date.accessioned | 2015-10-26T07:31:57Z | - |
dc.date.available | 2015-10-26T07:31:57Z | - |
dc.date.issued | 2015-10-26T07:31:57Z | - |
dc.identifier.uri | http://nccur.lib.nccu.edu.tw/handle/140.119/79043 | - |
dc.description.abstract | This study aims to develop an evaluation criteria that considers both service providers` and patients` value perspectives in assessing e-Health service performance. The research framework extends the service-profit chain by integrating service triangle concept, emphasizing the relationships among three stakeholders: the firm, the customers, and the employees. Therefore, this study expects to contribute the literature by providing an e-Health service performance assessment framework, which systematically develops a scale to evaluate e-Health service quality that concerns value perspectives of multiple stakeholders and their interactions. © 2011 IEEE. | |
dc.format.extent | 176 bytes | - |
dc.format.mimetype | text/html | - |
dc.relation | Proceedings - 2011 International Joint Conference on Service Sciences, IJCSS 2011 | |
dc.subject | Component; E-health services; Evaluation criteria; External service value; Internal services; Multiple stakeholders; Service provider; Profitability; Quality control; Quality of service; Health | |
dc.title | Assessing the performance of e-Health service | |
dc.type | conference | en |
dc.identifier.doi | 10.1109/IJCSS.2011.53 | |
dc.doi.uri | http://dx.doi.org/10.1109/IJCSS.2011.53 | |
item.grantfulltext | open | - |
item.openairecristype | http://purl.org/coar/resource_type/c_18cf | - |
item.fulltext | With Fulltext | - |
item.cerifentitytype | Publications | - |
item.openairetype | conference | - |
Appears in Collections: | 會議論文 |
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