Examining the fit between e-Health service design features and patient segments

Abstract

The demand of e-Health service increases dramatically owing to rapidly aging society, therefore, how to design e-Health service features that fit patients` expectations becomes an important issue. This research aims to propose a research framework to examine the fit between five properties of e-Health service offerings and four patients` segments. To justify the framework, we will conduct a survey of an e-Healthcare program in the National Taiwan University. The study expects to contribute to e-Health by increasing the understanding of the critical service design features in e-Health provision. © 2011 IEEE.