外包商評選決策之研究 —以評選臺灣金屬表面處理業為例

Abstract

The trend of economic development in Taiwan is industrial collaboration. Metal surface treatment industry, one part of the manufacturing supply chain, provides the professional service of improving the appearance of the products, avoiding rust, and resisting abrasion. The metal surface treatment industry could lower the cost and investment risk, increase the productive efficiency and industrial competitiveness, and react fast while facing the fast environmental changes by outsourcing. Therefore, how to select the best outsourcer becomes the most important issue for the industry. The methodology to analyze this research includes reviewing literature, inducing the professors’ opinions, and summing up the results of relative weight in evaluation criteria for the outsourcing of metal surface treatment, the relative weights of the top five targets, R & D capability, the service of quality inspections, the product quality, product innovation capability and customization. This study presents the method and results of selecting outsourcer which could be a valuable reference for selecting the outsourcing of materials, and also could help the metal surface treatment industries to know their advantages and disadvantages and to improve themselves.

台湾经济产业发展的趋势，是以分工合作的方式进行。金属表面处理业是制造业中的一环，其提供服务是协助制造业产品上改善外观、防锈、耐磨等专业上的服务。企业藉由外包行为以降低本身的营运成本、投资风险、提高产品生产效率及提升企业竞争力，让企业对大环境的变迁有迅速反应的能力。因此，企业如何遴选合适的外包商成为重要的议题。本研究先经由相关文献探讨，归纳学界及业界专家代表之意见，及金属表面处理业外包商评选指标相对权重结果，用层级分析法分析前五项的指标，结果为：产品研发能力、质量检验服务、产品质量、产品创新能力、客制化服务。本研究以量化方式呈现外包商评选结果，以作为企业外包商评选决策上之参考，亦可帮助金属表面处理厂了解其自身优缺点，作为改进之参考。