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|Other Titles:||Influential Factors of Electronic Cross-Boundary Governance: An Exploratory Study with Multiple Cases|
Hu, Lung-Teng;Tseng, Kuan-Chiu;Chang, Chih-Kai;Huang, Rong-Chih
electronic governance;cross-boundary governance;e-government;back-office integration;interorganizational system
|Issue Date:||2016-05-11 17:04:57 (UTC+8)|
Accompanying with the rapid evolution of information and communication technologies, customer service delivery has been confronted a radical transformation in both the public and private sectors. One-stop service with inter-organizational integration, even joined-up government, has become a beautiful vision as well as desired expectation of future public service. As a strong body of literature in business process reengineering and interorganizational system presents the possibility of ubiquitous public service delivery, however, we still do not have a clear idea in terms of what factors that may influence agency’s decision to adopt or not to adopt electronic cross-boundary initiatives. Still, we remain unclear about the critical success factors of such electronic cross-boundary public initiatives. Therefore, the present paper aims to explore the factors which may influence public agency’s intention of adopting electronic cross-boundary initiatives to provide integrated public services. On the other hand, the critical success factors of such back-office reforms in the public sector will be examined as well. In addition to the literature reviews of business process reengineering and interorganizational system theories, multiple case studies in Taiwan’s government agencies along with in-depth interviews and focus group interviews were employed as the primary methods of the study. Research findings and implications for the application of electronic cross-boundary governance in Taiwan will be discussed at the end of the present paper.
Journal of Public Administration National Chengchi University
|Appears in Collections:||[公共行政學報 TSSCI] 期刊論文|
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