台灣警務人員之工作使命感研究

Abstract

使命感的意義與重要性近年來逐漸受到重視，但相關研究卻有限。有鑒於警務人員向來被認為在工作上必須具備使命感，才能真正服務社會大眾，是故本研究透過探討警務人員使命感與工作負荷及工作滿意的關係，試圖了解使命感對工作所產生的影響，並進一步釐清使命感所代表的意義。\\r本研究以台灣警務人員為樣本發放問卷，並利用階層迴歸進行驗證假設。研究結果發現，男性、已婚且年齡與年資較長，以及階級較高的警務人員，使命感較為強烈。此外，使命感除了能正向影響工作滿意，也會提高工作負荷，但工作負荷的高低並未顯著改變使命感與工作滿意之間的關係。最後，本研究建議從華人文化的角度重新檢視使命感所代表的意義，並針對研究結果提出理論與管理實務上的意涵。

For the past decade, the increasing interests in the meaning and the importance of the sense of calling have been emerged. However, there is relatively little research for this topic. In addition, police has been considered as the occupation that requires higher level of sense of calling in order to serve the public. Therefore, the purpose of this study is to focus on the relationship among the sense of calling, workload and work satisfaction. Using police officers in Taiwan as the research subject, this study intends to discuss the concept of the sense of calling and to clarify its meaning in our society. The results show that older and married male, with longer tenure and higher ranking, seems to display higher degree of the sense of calling. Furthermore, the results also indicate that the sense of calling is positively related to work satisfaction, and is positively associated with workload as well. The moderating effect of workload is not supported in this study though. Considering the strong link among the sense of calling, workload and work satisfaction in our study, it is believed that the sense of calling may play a critical role in the work context and is worth to be studied under different culture. In the end, the theoretical andmanagerial implications have also been discussed.