學術產出-期刊論文

文章檢視/開啟

書目匯出

Google ScholarTM

政大圖書館

引文資訊

TAIR相關學術產出

題名 區域級以上醫院健檢部門採用顧客關係管理之影響因素
其他題名 Factors Influencing the Health Examination Department of a Hospital to Adopt the Customer Relationship Management
作者 黃興進;洪銘建;劉麗貞
Hwang, Hsin-Ginn;Hung, Ming-Chien;Liu, Li-Chen
關鍵詞 顧客關係管理;健康檢查;創新科技
Customer Relationship Management;Health Examination;Innovation Technology
日期 2004-12
上傳時間 16-八月-2016 15:17:24 (UTC+8)
摘要 本研究以影響創新科技採用因素之相關文獻為基礎,嚐試從組織經營特性、產業環境特性、以及顧客關係管理特性等三大構面,提出9項假說以探討影響醫院健檢部門採用顧客關係管理之考量因素,並透過區別分析來驗證所提出的假說。研究母體為國內區域級以上醫院的健檢部門,共寄發87份問卷並有效回收50份問卷,有效回收率為57.47%。經過統計分析後發現4個較重要的考量因素,其依序為:「成本考量、正式化程度、相容性與相對利益、以及跨部門整合」等。
Basing on previous literatures belonged to the crucial factors on the adoption of innovation technology, this paper considered organizational operation, industry environment, and customer relationship management dimensions, and used a survey to investigate the factors influencing adoption of CRM in health examination department of hospital. A total of 87 questionnaires were mailed and 50 returned efficaciously. The response rate was 57.47%. Discriminant analysis was employed to test those nine hypotheses. The results reveals that important factors such as operation cost, formalization, compatibility and relative advantage, and interdepartmental integration would affect the adoption of CRM in health examination department of hospital.
關聯 資管評論, 13, 33-58
MIS review
資料類型 article
dc.creator (作者) 黃興進;洪銘建;劉麗貞zh_TW
dc.creator (作者) Hwang, Hsin-Ginn;Hung, Ming-Chien;Liu, Li-Chen
dc.date (日期) 2004-12
dc.date.accessioned 16-八月-2016 15:17:24 (UTC+8)-
dc.date.available 16-八月-2016 15:17:24 (UTC+8)-
dc.date.issued (上傳時間) 16-八月-2016 15:17:24 (UTC+8)-
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/100257-
dc.description.abstract (摘要) 本研究以影響創新科技採用因素之相關文獻為基礎,嚐試從組織經營特性、產業環境特性、以及顧客關係管理特性等三大構面,提出9項假說以探討影響醫院健檢部門採用顧客關係管理之考量因素,並透過區別分析來驗證所提出的假說。研究母體為國內區域級以上醫院的健檢部門,共寄發87份問卷並有效回收50份問卷,有效回收率為57.47%。經過統計分析後發現4個較重要的考量因素,其依序為:「成本考量、正式化程度、相容性與相對利益、以及跨部門整合」等。
dc.description.abstract (摘要) Basing on previous literatures belonged to the crucial factors on the adoption of innovation technology, this paper considered organizational operation, industry environment, and customer relationship management dimensions, and used a survey to investigate the factors influencing adoption of CRM in health examination department of hospital. A total of 87 questionnaires were mailed and 50 returned efficaciously. The response rate was 57.47%. Discriminant analysis was employed to test those nine hypotheses. The results reveals that important factors such as operation cost, formalization, compatibility and relative advantage, and interdepartmental integration would affect the adoption of CRM in health examination department of hospital.
dc.format.extent 154 bytes-
dc.format.mimetype text/html-
dc.relation (關聯) 資管評論, 13, 33-58
dc.relation (關聯) MIS review
dc.subject (關鍵詞) 顧客關係管理;健康檢查;創新科技
dc.subject (關鍵詞) Customer Relationship Management;Health Examination;Innovation Technology
dc.title (題名) 區域級以上醫院健檢部門採用顧客關係管理之影響因素zh_TW
dc.title.alternative (其他題名) Factors Influencing the Health Examination Department of a Hospital to Adopt the Customer Relationship Management
dc.type (資料類型) article