學術產出-學位論文
文章檢視/開啟
書目匯出
-
題名 綠色供應鏈雲端服務之導入研究- 以台灣紡織業為例
Cloud green supply system for Taiwanese textile industry作者 楊學隆
Yang, Shiue-Lung貢獻者 楊亨利
Yang, Heng-Li
楊學隆
Yang, Shiue-Lung關鍵詞 綠色供應鏈
雲端服務
紡織業
使用意願
服務品質
green supply chain
Cloud Service
Texttile Industry
Usage Intention
Service Quality日期 2016 上傳時間 8-二月-2017 16:33:55 (UTC+8) 摘要 隨著世界環保意識的提高，參與紡織生產的企業必須遵守多種限制性物質清單並簽署承諾書。本研究的主要目的乃探討台灣紡織業對於綠色紡織雲服務系統(GTCS)的使用意願和衝擊。 本研究採用兩階段的縱貫性研究：第一階段針對至少使用 GTCS 半年的廠商作為研究對象，第二階段針對使用 GTCS 至少兩年的廠商作為研究對象。兩個階段均採用問卷調查法，以 PLS 進行資料的迴歸分析。 在本研究第一階段，本研究實證發現 GTCS 的服務品質以六個潛在變數決定，同時，當知覺服務品質較高時，則也正向影響知覺有用性、使用者滿意度與系統的持續使用意願等。除此之外，環保法令規範帶來的知覺壓力也正向影響 GTCS 的知覺有用性，而信任則是影響 GTCS 持續使用意願的最重要的因素。 在本研究第二階段，本研究調查了單一供應鏈下的 88 家供應商。本研究發現，這些供應商對於中心廠的依賴與信任會增加供應商分享資訊的意願。當供應商有著高度資訊分享程度以及適切的資訊成熟度，供應商會增加其產品供應綠色管制的資訊化程度，而這也會使的綠色管理的績效程度更為增加。
With the rise of environmental awareness around the world, businesses involved in textile production have to comply with multiple restricted substance lists and sign letters of commitment. The purpose of this study is to investigate the usage and impacts of a Green Textile Cloud Services System (GTCS) in Taiwan’s textile industry. This study was conducted as longitudinal research in two stages: samples in the first stage have used GTCS at least half a year, samples in the second stages had used GTCS at least two years. In both of two stages, the questionnaire method was adopted, and data were analyzed using PLS regression. In the first stage of this study, we empirically found that the service quality of GTCS is determined by six latent variables and higher perceived service quality is positively related to perceived usefulness, user satisfaction, and continuance intention of the system. Besides, perceived pressure of environmental regulations also has a positive effect on perceived usefulness of GTCS, and trust is the most important factor affecting ontinuance intention of GTCS. In the second stage of this study, investigating one supply chain line with 88 satellite suppliers, we found that dependence and trust on central firm would enhance the willing to share information. With high information sharing and suitable information maturity, suppliers would increase the level of electronic green control bridging with GCTS, which would further enhance green supply performance.參考文獻 Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behavior. New Jersey: Prentice-Hall.Anderson, E. W. & Sullivan, M. W. (1993). The Antecedents and Consequences of Customer Satisfaction for Firms. Marketing Science, 12 (2), 125-143.Bhattacherjee, A. (2001). Understanding Information Systems Continuance: An Expectation-Confirmation Model. MIS Quarterly, 25(3), 351-370.Bhattacherjee, A., & Premkumar, G. (2004). Understanding Changes in Belief and Attitude toward Information Technology Usage: A Theoretical Model and Longitudinal Test. MIS Quarterly, 28(2), 229-254.Blau, P. (1964). Exchange and Power in Social Life. New York: Wiley.Bolton, R. N., & Drew, J. H. (1991). A multistage model of customers’ assessments of service quality and value. Journal of Consumer Research, 17(4), 375-384Bordia, P., Hobman, E., Jones, E., Gallois, C., & Callan, V. J. (2004). Uncertainty during organisational change: Types, consequences and management strategies. Journal of Business and Psychology, 18(4), 507-532.Bowersox, D.J., Closs, D.J., & Stank, T.P. (2000). Ten Mega-Trends The Will Revolutionize Supply Chain Logistics. Journal of Business Logistics, 21(2), 1-16.Brent, A. C., & Visser, J. K. (2005). An Environmental Performance Resource Impact Indicator for Life Cycle Management in the Manufacturing Industry. Journal of Cleaner Production, 13(6), 557-565.Bruce, H. (1998).User satisfaction with information seeking on the internet. Journal of the American Society for Information Science, 49(6), 541-556.Burall P. (1994). Green-ness is good for you. Design, 22-24.Carter, C. R., & Ellram, L. M. (1998). Reverse Logistics: A Review of the Literature and Framework for Future Investigation. Journal of Business Logistics, 19(1), 85-102.Carroll, A. B., & Buchholtz, A. K. (2011). Business and Society: Ethics, Sustainability, and Stakeholder Management (8 ed.). South-Western College Pub.Castaneda, JA, Munoz-Leiva, F., & Luque, T. (2007). Web Acceptance Model (WAM): Moderating effects of user experience. Information & Management, 44(4), 384-396.Chan, R.Y.K, & Yam, E. (1995). Green movement in a newly industrializing area: a survey on the attitudes and behaviour of the Hong Kong citizens. Journal of Community and Applied Social Psychology, 5(2), 73-84.Chang, C. H., & Chen, Y.S. (2012). The Determinants of Green Inte lle c tua l Capita l, Management Decision, 50(1), 74-94.Chen, Y. S. (2008). The positive effect of green intellectual capital on competitive advantages of firms. Journal of Business Ethics, 77, 271–286.Chiu, C. M., Hsu, M. H., Sun, S., Lin, T. C., & Sun, P. C. (2005). Usability, quality, value and e-learning continuance decisions. Computers & Education, 45(4), 399-416.Cook, T. D., & Campbell, D. T. (1979). Quasi-experimentation: Design andanalysis issues for field settings. Chicago: Rand McNally.Cooper, Martha, Lambert & Pagh (1997). Supply Chain Management：More Than a New Name for Logistics. The International Journal of Logistics Management, 8(1), 1-14.Cunha Lemos, A. D., & Giacomucci, A. (2002). Green procurement activities: some environmental indicators and practical actions taken by industry and tourism. Environment and Sustainable Development, 1(1), 59-72.Cronin, Jr., J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of Marketing, 56(3), 55-68.Dabholkar, P. A., Shepherd, C. D., & Thorpe, D. I. (2000). A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study. Journal of retailing, 76(2), 139-173.Darnall, N., & Edward, Jr.D. (2006). Predicting the cost of environmental management system adoption: the role of capabilities, resources and ownership structure. Strategic Management Journal, 27(4), 301.Darnall, N., Jolley, G. J., & Handfield, R. (2008). Environmental Management Systems and Green Supply Chain Management: Complements for Sustainability? Business Strategy and the Environment, 18, 30-45.Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-339.DeVellis, R. F. (1991). Scale Development Theory and Applications. London: SAGE.Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationship. Journal of Marketing, 61(2), 35-51.Erevelles, S., & Leavitt C. (1992). A Comparison of Current Mod-els of Consumer Satisfaction/Dissatisfaction. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 5, 194-114.Faith-Ell, C., Balfors, B., & Folkeson, L. (2006). The application of enrironmental requirements on Swedish road maintence contracts. Jounnal of Cleaner Production, 14(2), 163-171.Fornell, C. (1992). A National Customer Satisfaction Barometer: The Swedish Experience. Journal of Marketing, 55, 1-21.Ganesan, S. (1994). Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing, 58(2), 1-19Garbarino, E., & Johnson, M. S. (1999). The different roles of satisfaction, trust, and commitment in customer relationships. Journal of Marketing, 63(2), 70-87.Gefen, D. (2002). Customer loyalty in e-commerce. Journal of the Association for Information Systems, 3(1), 27-51.Gefen, D., Karahanna, E., & Straub, D, W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1), 51-90.Gibson, C. F., & Nolan, R. L. (1974). Managing the four stages of EDP growth(pp. 76-87). Harvard Business Review.Gifford, D. (1997). The value of going green. Harvard Business Review, 75(5), 11-12.Goggin, K., & Browne, J. (2000). Towards a taxonomy of resource recovery from end-of-life products. Computers in Industry, 42(2-3), 171-191.Gottberg, A., Morris, J., Pollard, S., Mark-Herbert, C., & Cook, M. (2006). Producer responsibility, waste minimization and the WEEE Directive: Case studies in eco-design from the Europen lighting sector. Science of the Total Environmental, 359, 38-56.Handfield, R. B., Walton, S. V., Seegers, L. K., & Melnyk, S. A. (1997). Green value chain practice in the furniture industry. Journal of Operations Manament, 15, 293-315.Hayashi, A., Chen, C., Ryan, T., & Wu, J. (2004). The role of social presence and moderating role of computer self efficacy in predicting the continuance usage of e-learning systems. Journal of Information Systems Education, 15(2), 139-154.Hempel, D. J. (1977). Consumer Satisfaction with the Home Buying Process: Conceptualization and Measurement. Cambridge, Mass: Marketing Science Institute.Hervani, A. A., Helms, M. M., & Sarkis, J. (2005). Performance measurement for green supply chain management. Benchmarking: An International Journal, 12(4), 330-353.Hong, S., Thong, J. Y. L., & Tam, K. Y. (2006). Understanding continued information technology usage behavior: A comparison of three models in the context of mobile internet. Decision Support Systems, 42(3), 1819-1834.Hsu, C. L., & Lu, H. P. (2004). Why do people play on-line games? An extended TAM with social influences and flow experience. Information & Management, 41(7), 853-868.Hui, I. K., Chan, A. H. S., & Pun, K. F. (2001). A study of the environmental management system implementation practices. Journal of Cleaner Production, 9(3), 269-276.Hunt, H. K. (1977). CS/D-overview and future directions in conceptualization and measurement of consumer satisfaction and dissatisfaction. Cambridge, MA: Marketing Science Institute.Hutchinson, C. (1996). Integrating Environmental Policies and Business Strategy. Long Lange Planning, 29(1), 11-23.Kang, Y. S., Hong, S., & Lee, H. (2009). Exploring continued online service usage behavior: The roles of self-image congruity and regret. Computers in Human Behavior, 25(1), 111-122.Kang, Y. S., & Lee, H. (2010). Understanding the role of an IT artifact in online service continuance: An extended perspective of user satisfaction. Computers in Human Behavior, 26(3), 353-364.Kim, B. (2010). An empirical investigation of mobile data service continuance: Incorporating the theory of planned behavior into the expectation-confirmation model. Expert Systems with Applications, 37(10), 7033-7039.Kim, B., & Han, I. (2009). The role of trust belief and its antecedents in a communitydriven knowledge environment. Journal of the American Society for Information Science and Technology, 60(5), 1012-1026.King, W. R., & He, J. (2006). A meta-analysis of the technology acceptance model. Information & Management, 43(6), 740-755.Klassen, RD., & McLaughlin, CP. (1996). The impact of environmental management on firm performance. Management Science, 42(8), 1199–1214.Kuo, Y.F., & Yen, S.N. (2009). Towards an understanding of the behavioral intention to use 3G mobile value-added services. Journal of Computers in Human Behavior, 25(1), 103-110.Ladhari, R. (2007). The Effect of Consumption Emotions on Satisfaction and Word of Mouth Communications. Psychology and Marketing, 24(12), 1085-1108.Lee, M. C. (2010). Explaining and Predicting Users’ Continuance Intention toward E-learning: An Extension of the Expectation-confirmation Model. Computers & Education, 54(2), 506-516 .Lee, S. Y. (2008). Drivers for the participation of small and medium-sized suppliers in green supply chain initiatives. Supply Chain Management: An International Journal, 13(3), 185-198.Lewis, B. R., & Booms, B. H. (1983). The marketing aspects of service quality. In L. Berry, G. Shostack and G. Upah (Eds.). Emerging perspectives on services marketing. Chicago: American Marketing Association.Liao, C., Chen, J. L., & Yen, D. C. (2007). Theory of planning behavior (TPB) and customer satisfaction in the continued use of e-service: An integrated model. Computers in Human Behavior, 23(6), 2804-2822.Lin, C. S., Wu, S., & Tsai, R. J. (2005). Integrating perceived playfulness into expectationconfirmation model for web portal context. Information & Management, 42(5), 683- 693Lin, W.S., & Wang, C.H. (2011). Antecedence to continued intentions of adopting e-learning system in blended learning instruction: a con-tingency framework based on models of information system successand task-technology fit. Computers & Education, 58(1), 88–99.Lippmann, S. (1999). Supply chain environmental management: elements of success. Corporate Environmental Strategy, 6(2), 175-182.Loiacono, E.T., Watson, R.T., & Goodhue, D.L. (2002). WebQual: a measure of Web site quality. Marketing Educators Conference.Mathieson, K. (1991). Predicting User Intentions: Comparing the technology Acceptance Model with the Theory of Planned Behavior. Information Systems Research 2(3), 173-191.McCrea, C. D. (1993). Environmental packaging and product design，professional development series：American Marketing Association. Boston Chapter (August).McKinney, V., K. & Yoon. (2002). The measurement of web-customer satisfaction: An expectation and disconfirmation approach. Information Systems Research, 13(3), 296-315.Mell, P., & Grance, T. (2011). A NIST Notional Definition of Cloud Computing, NIST.Meyer, J., Scott, W., & Strange, D. (1987). Centralization fragmentation and school district complexity. Administrative Science Quarterly, 32, 186-201.Morgan, R. M., & Hunt, S. D. (1997). Relationship-based competitive advantage: The role of relationship marketing in marketing strategy. Journal of Business Research, 46(3), 281-290.Mykytyn, P. P. & Harrision, D.A. (1993). Theapplication of the theory of reasined action to senior management and strategic information system. Information Reasources Managerment Journal, 6, 15-26Nagel, M. H. (2000). Environmental supply-chain management versus green procurement in the scope of a business and leadership perspective. Proceedings of the 2000 IEEE International Symposium on Electronics and the Environment, 219-224.Narasimhan, R., & Carter, J. R. (1998). Environmental supply chain management, the center for advanced purchasing studies. Arizona State University, Tempe, AZ, USA.Noci, G. (1997). Designing „green‟ vendor rating systems for the assessment of a supplier. Environmental performance.Nunnally, J. C. (1978). Psychometric Theory. McGraw-Hill, New York, NY.Oliver, R. L. (1977). Effects of Expectation and Disconfirmation on Postexposure Product Evaluations: An Alternative Interpretation. Journal of Applied Psychology, 62(2), 246-250.Oliver, R. L. (1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research, 17, 460-469.Oliver, R. L. (1981). Measurement and evaluation of satisfaction process in retail settings. Journal of Retailing, 57(3), 25-48.Oliver, R. L. (1993). Cognitive, Affective, and Attribute Bases of the Satisfaction Response. Journal of Consumer Research, 9 (1), 5-14.Oliver, R. L. (1997). Satisfaction: a behavioral perspective on the consumer. New York: McGraw-HillOliver, R. L., & Bearden, W. O. (1985). Disconfirmation processes and consumer evaluations in product usage. Journal of Business Research, 13(3), 235-246.Oliver, Richard L., & DeSarbo, W. S. (1988). Response Determinants in Satisfaction Judgment. Journal of Consumer Research, 14, 495-507Olson, E.G. (2008). Creating an enterprise-evel green strategy. Journal of Business Strategy, 29(2), 22-31.Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1985), Problems and Strategies in Services Marketing. Journal of Marketing, 49, 33-46.Parasuraman A., Zeithaml V. A., & Malhotra A. (2005). E-S-QUAL: A multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213-233.Peattie, K. (1993). Green Marketing. London: Pitamn Publishing.Penman, L. (1994). Environment, concern: implications for supply chain management, Logistics and Distribution Planning-Strategies for Management, 2nded., J.Cooper, London: Kogan Page Ltd.Potoski & Prakash, A. (2005). Green clubs and voluntary governance: ISO 14001 and firms’ regulatory compliance. American Journal of Political Science, 49(2), 235–48.Porter, M. E., & Claas van der Linde (1995). Green and Competitiveness Ending the Stalemate. Harvard Business Review, 120-134.Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the validity of IS success models: An empirical test and theoretical analysis. Information Systems Research, 13(1), 50- 69.Ray, P. H., & Anderson, S. R.（2000）. 文化創意人：5000 萬人如何改變世界(陳敬民、趙亭姝譯)，臺北：相映文化，(原文於 1998 年出版)Reichheld, F. F., & Sasser, W. E. (1990). Zero Defection: Quality Comes to Services. Harvard Business Review, 68, 105-111.Roca, J. C., Chiu, C. M., & Martinez, F. J. (2006). Understanding e-learning continuance intention: An extension of the technology acceptance model. International Journal of Human-Computer Studies, 64(8), 683-696.Rogers, E. M. (1983). Diffusion of innovations. NY:Free Press.Roy, R. (2000). Sustainable Product Service Systems. Futures, 32, 289-299.Rust, R. T., & Oliver, R. L. (1994). Service Quality: Insights and Managerial Implications from the Frontier. In Rust, R. T., & Oliver, R. L. (Eds.), Service Quality: New Directions in Theory and Practice. (pp. 1-19), Thousand Oaks, CA: Sage PublicationsSarkis, J. (1995). Manufacturing Strategy and Environmental Consciousness. Technovation, 15(2), 79-97.Sarkis, J., & Sroufe, R. (2005). Strategic sustainability: The state of the art in corporate environmental management system. Greener Management International, 46, 5-11.Sarkis, J., Zhu, Q., & Lai, K. H. (2011). An organizational theoretic review of green supply chain management literature. International Journal of Production Economics, 130(1), 1-15.Scott, W. R. (1995). Institutions and Organizations. London/Thousand Oaks, CA: Sage. 1st ed.Seddon, P. B., & Kiew, M. Y. (1996). A partial test and development of DeLone and McLean’s model of IS success. The Australian Journal of Information Systems, 4(1), 90-109.Seuring, S. (2004). Integrated chain management and supply chain management comparative analysis and illustrative cases. Journal of Cleaner Production, 12, 1059-1071.Sexty, R. (2010). Canadian Business and Society: Ethics and Responsibilities. McGraw-Hill Ryerson Higher Education.Shohreh, A. K., & Christine, B. I. (2000). A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study. Journal of Professional Services Marketing, 21(1), 63-88.Shultz, C. J., & Holbrook, M. B. (1999). Marketing and tragedy of the commons: A synthesis, commentary, and analysis for action. Journal of Public Policy and Marketing, 18(2), 218-229.Simchi-Levi, D., Kaminsky, P., & Simchi-Levi, E. (2000). Designing and Managing the Supply Chain: Concepts, Strategies, and Case Studies. NY: McGraw–Hill.Srivastava, S. K. (2007). Green supply-chain management: A state-of-the-art literature review. International Journal of Management Reviews, 9(1), 53-80. Spreng, R. A., & Chiou, J. S. (2002). A cross-cultural assessment of the satisfaction formation process. European Journal of Marketing, 36(7-8), 829-839.Steenkamp, J. E. M. (1990). Conceptual model of the quality perception process. Journal of Business Research, 21(4), 309-333.Sørebø, O., & Eikebrokk, T. R. (2008).Explaining IS Continuance in Environments Where Usage Is Mandatory. Computers in Human Behavior, 24(5), 2357-2371。Szajna, B., & Scamell, R. W.(1993). The effects of Information system user expectations on their performance and perceptions. MIS Quarterly, 7(4), 493-516.Tan, Kannan, & Handfield. (1998). Supply Chain Management：Supplier Performance and Firm Performance. International Journal of Purchasing and Materials Management, 2-9.Tes, O. K., & Wilton, P. C. (1988). Models of Consumer Satisfaction Formation: An Extension. Journal of Marketing, 52(2), 204-212.Theyel, G. (2001).Customer and supplier relations for environmental performance. Greener Management International, 35(1), 61-69.Thomas, G., & Nowak, M., (2006). Corporate Social Responsibility: a definition. Graduate School of Business, Curtin University of Technology, Working Paper Series, 62, 1-20.Thong, Y. L., Hong, S. J., & Tam, K. Y. (2006). The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. International Journal of Human Computer Studies, 64(9), 799-810.Tsai, H. T., & Huang, H. C. (2007). Determinants of E-repurchase intentions: An integrative model of quadruple retention drivers. Information and Management, 44(3), 231-239.Tsai, W. H., & Hung, S. J. (2009). A fuzzy goal programming approach for green supply chain optimisation under activity-based costing and performance evaluation with a value-chain structure. International Journal of Production Research, 47(18), 4991-5017.Torobin, J. (1987). Los Angeles, CA, University of Southern California.Vachon, S. & Klassen, R.D. (2008). Environmental management and manufacturing performance: The role of collaboration in the supply chain. International Journal of Production Economics, 111(2), 299-315.Venkatesh, V., & Davis, F. D. (1996). A model of the antecedents of perceived ease of use: Development and Test. Decision Sciences, 27(3), 451-481.VoB, S., Pahl, J., & Woodruff, D.L. (2005). Production Planning with Load Dependent Lead Time. A Quarterly Journal of Operations Research, 3(4), 257-302.Weill, P., & Olson. M.H. (1989). Managing investment in information technology: mini case examples and implications. MIS Quarterly, 13(1), 3-17.Wolfinbarger, M., & Gilly, M.C. (2003). eTailQ: dimensionalizing, measuring and predicting etail quality. Journal of Retailing, 79(3), 183-198.Yoo, B., & Donthu, N. (2001). Developing and validating a multidimensional consumer-based brand equity scale. Journal of Business Research, 52(1), 1-14.Zhu, Q., & Cote, R. P. (2004). Integrating green supply chain management into an embryonic eco-industrial development: A case study of the guitang group. Journal of Cleaner Production, 12, 1025-1035.Zhu, Q., Sarkis, J., & Geng, Y. (2005). Green Supply Chain Management in China: Pressures, Practices and Performance. International Journal of Operations & Production Management, 25(5), 449-468.Zhu, Q., & Sarkis, J. (2007). The moderating effects of institutional pressures on emergent green supply chain practices and performance. International Journal of Production Research, 45(18-19), 333-355.Zhu, Q., Sarkis, J., & Lai, K. H. (2008). Confirmation of a measurement model for green supply chain management practices implementation. International Journal of Production Economics, 111(2), 261-273.73.Zeithaml, V. A., Parasuraman, A., & Malhotra. A. (2002). Service quality delivery through web sites: a critical review of extant knowledge. Academy of Marketing Science, 30(4), 362-375.Zsidisin G.A., & Hendrick, T. E., (2001). Purchasing’s involvement in environmental issues: a multi-country perspective. Industrial Management & Data Systems, 98(7), 313–320.王保進（1996）。統計套裝程式SPSS 與行為科學研究。台灣：松岡。史邱素華(2007 )。經濟全球化下我國紡織產業之困境與發展。國立中興大學國際政治研究所碩士論文未出版，臺灣，臺中。江義平、江謝同(2007)。網站服務品質與網站體驗對關係品質及行為意象之影響。電子商務學報，9(4)，689-724。李信宏(2002)。台灣紡織產業的新願景。中國紡織工業研究中心，http://www.cti.org.tw。李威德（2008）。網路線上學習之顧客滿意度及使用意圖研究。國立東華大學企業管理學系未出版碩士論文，臺灣，花蓮。沈旭豐（2008）。以科技接受模式探討數位學習之學習滿意及購買意願。國立東華大學企業管理學系未出版碩士論文，臺灣，花蓮。吳順帆（2009）。提升使用者對網路學習滿意度之研究。世新大學資訊管理學研究所(含碩專班)未出版碩士論文，臺灣，臺北。吳雅真（2003）。探討電腦自我成效在期望--確認模式中對線上學習使用者持續使用意願之影響。淡江大學資訊管理學系碩士班未出版碩士論文，臺灣，臺北。周文賢(2002)。多變量統計分析：SAS/STAT 使用方法。台北：智勝文化。周明毅(2012)。影響學生持續使用支援學習部落格意願因素之研究。國立暨南大學資訊管理學系學位論文未出版，臺灣，南投。林美珠(2001)。全民健保中醫門診總額支付制度實施前醫療服務品質之研究-以病人滿意度為評量方法。陽明大學衛生福利研究所碩士論文未出版，臺灣，臺北。林明遠（2003）。入網站服務品質及顧客滿意之研究。國立中山大學企業管理學系研究所碩士論文未出版，臺灣，高雄。林清山（1984）。線性結構關係電腦程式的理論與應用。測驗年刊，31，149-164。林龍宜(2012)。影響雲端儲存應用服務持續使用意向因素之研究。國立中正大學資訊管理研究所碩士論文未出版，臺灣，嘉義。高睿璟（2002）。影響非同步網路教學系統持續使用意願因素之研究。淡江大學資訊管理學系碩士班碩士論文未出版，臺灣，臺北。許麗玲、陳至柔、陳澔輝 (2013)。雲端ERP系統服務品質與持續使用意圖之研究。Journal of e-Business，15(2)，195-234。施勵行、賴義方（2003）。跨國綠色供應鏈管理的型態及策略初探。永續性產品與產業管理研討會，臺南成功大學。郭博堯（2001）。財背景分析－京都議定書的爭議與妥協。永續（研）090-024號。2014年11月20日，取自：http://old.npf.org.tw/PUBLICATION/SD/090/SD-R-090-024.htm郭財吉(2002)。綠色服務設計-綠色品質機能展開。永續產業發展雙月刊，2，45-52。陳欽雨、高宜慶(2005)。綠色生產及消費系統評估架構之發展與分析。人文暨社會科學期刊，1(1)，1-17。陳瀅(2010)。雲端運算與虛擬化技術。天下文化。陳倩妮(1998)。服務品質與顧客滿意度相關性探討－以醫療產業為例。元智大學管理研究所碩士論文未出版，臺灣，桃園。陳順宇(2007)。結構方程模式-Amos操作。台北市：心理出版社。陳寬裕、王正華（2011）。論文統計分析實務SPSS與AMOS的運用。台北：五南圖書。翁曉玲(2007)。綠色供應鏈管理活動之整合模式實證研究-以台灣中小企業為例。國立海洋大學航運管理學系未出版碩士論文，臺灣，基隆。黃芳銘(2004)。社會科學統計方法學-結構方程式模型。台北：五南。黃義俊（2003）。環保導向的價值觀與企業的綠色管理關聯性之實證研究。環境管理研究，4(2)，17-60。黃靖雯(2009)。台南縣國小教師的環境倫理觀─主流、新生態與永續社會典範的比較。國立臺南大學環境與生態研究所碩士論文未出版，臺灣，臺南。楊奕琦 (2006)。消費者對綠色環保餐廳之消費意願與影響因素之研究。銘傳大學觀光研究所未出版碩士論文，臺灣，臺北。詹前志(2007)。綠色供應鏈活動建構之個案研究-以筆記型電腦製造業為例。國立中央大學資訊管理學系未出版碩士在職專班論文，臺灣，桃園。謝昆諺(2001)。環保性紡織品專題調查報告。臺北，財團法人紡織綜合研究所。張玉純（2012）。探索餐飲連鎖加盟創業者選擇經營綠色環保餐廳意願的因素，逢甲大學經營管理在職專班未出版碩士論文，臺灣，臺中。張慶良(2002)。中醫醫療診所服務品質之研究－以慶祐中醫診所為例。長榮管理學院經營管理研究所未出版碩士論文，臺灣，臺南。鄭欣怡(2006)。歐盟WEEE/RoHS下對企業綠色管理決策之影響。銘傳大學國際事務研究所論文未出版，臺灣，臺北。羅慶巍(2004) 。台灣環保性紡織品發展現況與推動策略研究。南華大學環境管理研究所碩士論文未出版，臺灣，嘉義。顏啟芳（2011）。內在及外在動機對行動英語學習持續使用意願之影響。國立台北科技大學技術及職業教育研究所未出版博士論文，臺灣，臺北。顏仲毅(2007)。美容整形手術之病患滿意度與忠誠度模式建構與其影響因子分析。國立台灣大學公共衛生學院醫療機構管理研究所未出版碩士論文，臺灣，臺北。錢銘貴(2007)。企業採行綠色供應鏈管理實務與組織績效關係之研究-以台灣地區電機電子產業為例。國立成功大學資源工程研究所未出版博士論文，臺灣，臺南。錢銘貴、施勵行（2007）。綠色供應鏈管理實務採行之驅力壓力與組織績效關係之實證研究-以台灣電機電子產業為例。人文社會科學研究，1（1）， 72-98。古必鵬（2008）。網路社群資訊分享行為之探討: 以 GOGOBOX GOGOBOX GOGOBOX 網路社群平台為例, 世新大學資訊傳播學系碩士論文。朱俊謀（2007）。綠色供應鏈管理之環境績效指標研究。江義平（2007）。網站服務品質與網站體驗對關係品質及行為意向之影響。電子商務學報， 9（4），頁 689-724。何靖遠、莊木林 (2007)。以資訊處理理論探討跨組織資訊系統對供應商績效的影響。電子商務學報，9(1)，177-204。吳有龍、許德發和林瑞源 (2009)。油品銷售通路商對油品供應商之夥伴關係與夥伴績效之關聯性研究-以大高雄地區為例。東方學報，30，78-87。王泰昌、李書行與王曉雯 (2005)。創新活動、資訊盜用與供應鏈績效。台灣管理學刊，5(1)，57-74M李信宏（2002）。台灣紡織產業現況與發展趨勢，財團法人紡織產業綜合研究所。林明遠（2003）。入口網站服務品質及顧客滿意之研究, 國立中山大企業管理學系碩士論文。施勵行（2003）。綠色供應鏈中環境績效評估系統建構與對管理決策之影響。翁曉玲（2007）。綠色供應鏈管理活動之整合模式實證研究-以台灣中小企業為例, 國立海洋大學航運管理學系未出版碩士論文。許泰源（2012）。國際環境公約形成之探討—比較《蒙特婁議定書》與《京都議定書》。臺灣大學政治學研究所學位論文，頁 1-163。郭財吉（2002）。綠色產品設計—綠色品質機能展開。永續產業發展雙月刊, 頁，頁 45-52。郭博堯（2001）。背景分析-京都議定書的爭議與妥協。國改研究報告, 永續。陳倩妮（1998）。服務品質與顧客滿意度相關探討-以醫療產業為例, 元智大學管理研究所碩士論文。陳瀅（2010）。雲端策略: 雲端運算與虛擬化技術。天下雜誌出版。黃正忠（2006）。世紀企業全球佈局的通行證-企業社會責任。證券櫃檯月刊。黃俊英（1994）。有環保概念的綠色行銷。臺北市: 卓越。黃義俊、高明瑞（2003）。以利害相關人為前因之綠色創新的採行與組織環境績效關係之實證研究。管理評論， 22（3），頁 91-121。葉建亨、黃文楨（2011）。整合社會資本與社會交換理論探討虛擬社群知識分享意願。資訊管理學報， 18（3），頁 75-99。詹前志（2007）。綠色供應鏈活動建構之個案研究-以筆記型電腦製造業為例。中央大學資訊管理學系碩士在職專班學位論文，頁 1-94。資策會（2011）。雲端運算創新服務案例與模式分析。劉殷汝 (2011)。採購知識管理與採購人員的能力對供應商績效之影響-- 以知識管理績效為中介變數。錢銘貴、施勵行（2007）。台灣地區電機電子產業採行綠色供應鏈管理實務之壓力驅力與環境績效關係之研究。高雄師大學報。顏仲毅（2007）。美容整形手術之病患滿意度與忠誠度模式建構與其影響因子分析。羅慶巍（2004）。台灣環保性紡織品發展現況與推動策略研究。 描述 博士
國立政治大學
資訊管理學系
96356504資料來源 http://thesis.lib.nccu.edu.tw/record/#G0096356504 資料類型 thesis dc.contributor.advisor 楊亨利 zh_TW dc.contributor.advisor Yang, Heng-Li en_US dc.contributor.author (作者) 楊學隆 zh_TW dc.contributor.author (作者) Yang, Shiue-Lung en_US dc.creator (作者) 楊學隆 zh_TW dc.creator (作者) Yang, Shiue-Lung en_US dc.date (日期) 2016 en_US dc.date.accessioned 8-二月-2017 16:33:55 (UTC+8) - dc.date.available 8-二月-2017 16:33:55 (UTC+8) - dc.date.issued (上傳時間) 8-二月-2017 16:33:55 (UTC+8) - dc.identifier (其他 識別碼) G0096356504 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/106393 - dc.description (描述) 博士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 資訊管理學系 zh_TW dc.description (描述) 96356504 zh_TW dc.description.abstract (摘要) 隨著世界環保意識的提高，參與紡織生產的企業必須遵守多種限制性物質清單並簽署承諾書。本研究的主要目的乃探討台灣紡織業對於綠色紡織雲服務系統(GTCS)的使用意願和衝擊。 本研究採用兩階段的縱貫性研究：第一階段針對至少使用 GTCS 半年的廠商作為研究對象，第二階段針對使用 GTCS 至少兩年的廠商作為研究對象。兩個階段均採用問卷調查法，以 PLS 進行資料的迴歸分析。 在本研究第一階段，本研究實證發現 GTCS 的服務品質以六個潛在變數決定，同時，當知覺服務品質較高時，則也正向影響知覺有用性、使用者滿意度與系統的持續使用意願等。除此之外，環保法令規範帶來的知覺壓力也正向影響 GTCS 的知覺有用性，而信任則是影響 GTCS 持續使用意願的最重要的因素。 在本研究第二階段，本研究調查了單一供應鏈下的 88 家供應商。本研究發現，這些供應商對於中心廠的依賴與信任會增加供應商分享資訊的意願。當供應商有著高度資訊分享程度以及適切的資訊成熟度，供應商會增加其產品供應綠色管制的資訊化程度，而這也會使的綠色管理的績效程度更為增加。 zh_TW dc.description.abstract (摘要) With the rise of environmental awareness around the world, businesses involved in textile production have to comply with multiple restricted substance lists and sign letters of commitment. The purpose of this study is to investigate the usage and impacts of a Green Textile Cloud Services System (GTCS) in Taiwan’s textile industry. This study was conducted as longitudinal research in two stages: samples in the first stage have used GTCS at least half a year, samples in the second stages had used GTCS at least two years. In both of two stages, the questionnaire method was adopted, and data were analyzed using PLS regression. In the first stage of this study, we empirically found that the service quality of GTCS is determined by six latent variables and higher perceived service quality is positively related to perceived usefulness, user satisfaction, and continuance intention of the system. Besides, perceived pressure of environmental regulations also has a positive effect on perceived usefulness of GTCS, and trust is the most important factor affecting ontinuance intention of GTCS. In the second stage of this study, investigating one supply chain line with 88 satellite suppliers, we found that dependence and trust on central firm would enhance the willing to share information. With high information sharing and suitable information maturity, suppliers would increase the level of electronic green control bridging with GCTS, which would further enhance green supply performance. en_US dc.description.tableofcontents 國立政治大學博碩士論文全文上網授權書 II論文口試委員會審定書 III謝辭 IV目次 VII表次 XI圖次 XIII第一章 緒論 1第一節 研究背景與動機 1第二節 研究目的 5第三節 研究流程 7第四節 論文結構 9第二章 文獻探討 10第一節 企業社會責任 10一、 企業社會責任概述 10二、 企業社會責任中的環保概念 11三、 環保概念下紡織企業於產品、製程與技術的作法 12第二節 綠色供應鏈發展與管理 14一、 綠色供應鏈介紹 14二、 綠色供應鏈發展背景 16三、 綠色供應鏈管理 21第三節 GTC 32一、 GTC簡介 32二、 紡織綠色GTC發展背景 36三、 紡織綠色GTC發展策略 44四、 紡織綠色GTC在紡織業應用範圍 48第四節 持續使用模型 58第五節 綠色供應鏈GTC探討相關之因素 62一、 環保法令規範 63二、 企業對環保的態度 64三、 服務品質的意涵 64四、 雲端服務品質評估 69第六節 影響供應鏈上下游關係與下游廠商績效 77第三章 研究架構與假設 80第一節 第一階段實證(紡織業採用GCTS意願) 80一、 研究架構與研究變數 80二、 研究假設 89第二節 第二階段實證(單一供應鏈廠商) 95一、 研究架構與研究變數 96二、 研究假設 105第四章 研究設計 111第一節 研究設計 111一、 研究目標 111二、 研究對象 111三、 研究工具 113第二節 資料蒐集 114一、 第一階段資料蒐集 114二、 第二階段資料蒐集 115第三節 資料分析方法 116第五章 研究結果 120第一節 第一階段實證研究結果 120一、 問卷前測分析 120二、 正式樣本資料敘述性分析 128三、 正式問卷測量模式分析 136第二節 第二階段實證研究結果 167一、 問卷前測分析 167二、 正式樣本資料敘述性分析 172三、 正式問卷測量模式分析 182第六章 結論與建議 190第一節 結論 190第二節 研究建議 195第三節 研究限制與未來建議 197參考文獻 198附件二：問卷一 220附件二：問卷二 228 zh_TW dc.format.extent 3710857 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0096356504 en_US dc.subject (關鍵詞) 綠色供應鏈 zh_TW dc.subject (關鍵詞) 雲端服務 zh_TW dc.subject (關鍵詞) 紡織業 zh_TW dc.subject (關鍵詞) 使用意願 zh_TW dc.subject (關鍵詞) 服務品質 zh_TW dc.subject (關鍵詞) green supply chain en_US dc.subject (關鍵詞) Cloud Service en_US dc.subject (關鍵詞) Texttile Industry en_US dc.subject (關鍵詞) Usage Intention en_US dc.subject (關鍵詞) Service Quality en_US dc.title (題名) 綠色供應鏈雲端服務之導入研究- 以台灣紡織業為例 zh_TW dc.title (題名) Cloud green supply system for Taiwanese textile industry en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behavior. New Jersey: Prentice-Hall.Anderson, E. W. & Sullivan, M. W. (1993). The Antecedents and Consequences of Customer Satisfaction for Firms. Marketing Science, 12 (2), 125-143.Bhattacherjee, A. (2001). Understanding Information Systems Continuance: An Expectation-Confirmation Model. MIS Quarterly, 25(3), 351-370.Bhattacherjee, A., & Premkumar, G. (2004). Understanding Changes in Belief and Attitude toward Information Technology Usage: A Theoretical Model and Longitudinal Test. MIS Quarterly, 28(2), 229-254.Blau, P. (1964). Exchange and Power in Social Life. New York: Wiley.Bolton, R. N., & Drew, J. H. (1991). A multistage model of customers’ assessments of service quality and value. Journal of Consumer Research, 17(4), 375-384Bordia, P., Hobman, E., Jones, E., Gallois, C., & Callan, V. J. (2004). Uncertainty during organisational change: Types, consequences and management strategies. Journal of Business and Psychology, 18(4), 507-532.Bowersox, D.J., Closs, D.J., & Stank, T.P. (2000). Ten Mega-Trends The Will Revolutionize Supply Chain Logistics. Journal of Business Logistics, 21(2), 1-16.Brent, A. C., & Visser, J. K. (2005). An Environmental Performance Resource Impact Indicator for Life Cycle Management in the Manufacturing Industry. Journal of Cleaner Production, 13(6), 557-565.Bruce, H. (1998).User satisfaction with information seeking on the internet. Journal of the American Society for Information Science, 49(6), 541-556.Burall P. (1994). Green-ness is good for you. Design, 22-24.Carter, C. R., & Ellram, L. M. (1998). Reverse Logistics: A Review of the Literature and Framework for Future Investigation. Journal of Business Logistics, 19(1), 85-102.Carroll, A. B., & Buchholtz, A. K. (2011). Business and Society: Ethics, Sustainability, and Stakeholder Management (8 ed.). South-Western College Pub.Castaneda, JA, Munoz-Leiva, F., & Luque, T. (2007). Web Acceptance Model (WAM): Moderating effects of user experience. Information & Management, 44(4), 384-396.Chan, R.Y.K, & Yam, E. (1995). Green movement in a newly industrializing area: a survey on the attitudes and behaviour of the Hong Kong citizens. Journal of Community and Applied Social Psychology, 5(2), 73-84.Chang, C. H., & Chen, Y.S. (2012). The Determinants of Green Inte lle c tua l Capita l, Management Decision, 50(1), 74-94.Chen, Y. S. (2008). The positive effect of green intellectual capital on competitive advantages of firms. Journal of Business Ethics, 77, 271–286.Chiu, C. M., Hsu, M. H., Sun, S., Lin, T. C., & Sun, P. C. (2005). Usability, quality, value and e-learning continuance decisions. Computers & Education, 45(4), 399-416.Cook, T. D., & Campbell, D. T. (1979). Quasi-experimentation: Design andanalysis issues for field settings. Chicago: Rand McNally.Cooper, Martha, Lambert & Pagh (1997). Supply Chain Management：More Than a New Name for Logistics. The International Journal of Logistics Management, 8(1), 1-14.Cunha Lemos, A. D., & Giacomucci, A. (2002). Green procurement activities: some environmental indicators and practical actions taken by industry and tourism. Environment and Sustainable Development, 1(1), 59-72.Cronin, Jr., J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of Marketing, 56(3), 55-68.Dabholkar, P. A., Shepherd, C. D., & Thorpe, D. I. (2000). A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study. Journal of retailing, 76(2), 139-173.Darnall, N., & Edward, Jr.D. (2006). Predicting the cost of environmental management system adoption: the role of capabilities, resources and ownership structure. Strategic Management Journal, 27(4), 301.Darnall, N., Jolley, G. J., & Handfield, R. (2008). Environmental Management Systems and Green Supply Chain Management: Complements for Sustainability? Business Strategy and the Environment, 18, 30-45.Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-339.DeVellis, R. F. (1991). Scale Development Theory and Applications. London: SAGE.Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationship. Journal of Marketing, 61(2), 35-51.Erevelles, S., & Leavitt C. (1992). A Comparison of Current Mod-els of Consumer Satisfaction/Dissatisfaction. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 5, 194-114.Faith-Ell, C., Balfors, B., & Folkeson, L. (2006). The application of enrironmental requirements on Swedish road maintence contracts. Jounnal of Cleaner Production, 14(2), 163-171.Fornell, C. (1992). A National Customer Satisfaction Barometer: The Swedish Experience. Journal of Marketing, 55, 1-21.Ganesan, S. (1994). Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing, 58(2), 1-19Garbarino, E., & Johnson, M. S. (1999). The different roles of satisfaction, trust, and commitment in customer relationships. Journal of Marketing, 63(2), 70-87.Gefen, D. (2002). Customer loyalty in e-commerce. Journal of the Association for Information Systems, 3(1), 27-51.Gefen, D., Karahanna, E., & Straub, D, W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1), 51-90.Gibson, C. F., & Nolan, R. L. (1974). Managing the four stages of EDP growth(pp. 76-87). Harvard Business Review.Gifford, D. (1997). The value of going green. Harvard Business Review, 75(5), 11-12.Goggin, K., & Browne, J. (2000). Towards a taxonomy of resource recovery from end-of-life products. Computers in Industry, 42(2-3), 171-191.Gottberg, A., Morris, J., Pollard, S., Mark-Herbert, C., & Cook, M. (2006). Producer responsibility, waste minimization and the WEEE Directive: Case studies in eco-design from the Europen lighting sector. Science of the Total Environmental, 359, 38-56.Handfield, R. B., Walton, S. V., Seegers, L. K., & Melnyk, S. A. (1997). Green value chain practice in the furniture industry. Journal of Operations Manament, 15, 293-315.Hayashi, A., Chen, C., Ryan, T., & Wu, J. (2004). The role of social presence and moderating role of computer self efficacy in predicting the continuance usage of e-learning systems. Journal of Information Systems Education, 15(2), 139-154.Hempel, D. J. (1977). Consumer Satisfaction with the Home Buying Process: Conceptualization and Measurement. Cambridge, Mass: Marketing Science Institute.Hervani, A. A., Helms, M. M., & Sarkis, J. (2005). Performance measurement for green supply chain management. Benchmarking: An International Journal, 12(4), 330-353.Hong, S., Thong, J. Y. L., & Tam, K. Y. (2006). Understanding continued information technology usage behavior: A comparison of three models in the context of mobile internet. Decision Support Systems, 42(3), 1819-1834.Hsu, C. L., & Lu, H. P. (2004). Why do people play on-line games? An extended TAM with social influences and flow experience. Information & Management, 41(7), 853-868.Hui, I. K., Chan, A. H. S., & Pun, K. F. (2001). A study of the environmental management system implementation practices. Journal of Cleaner Production, 9(3), 269-276.Hunt, H. K. (1977). CS/D-overview and future directions in conceptualization and measurement of consumer satisfaction and dissatisfaction. Cambridge, MA: Marketing Science Institute.Hutchinson, C. (1996). Integrating Environmental Policies and Business Strategy. Long Lange Planning, 29(1), 11-23.Kang, Y. S., Hong, S., & Lee, H. (2009). Exploring continued online service usage behavior: The roles of self-image congruity and regret. Computers in Human Behavior, 25(1), 111-122.Kang, Y. S., & Lee, H. (2010). Understanding the role of an IT artifact in online service continuance: An extended perspective of user satisfaction. Computers in Human Behavior, 26(3), 353-364.Kim, B. (2010). An empirical investigation of mobile data service continuance: Incorporating the theory of planned behavior into the expectation-confirmation model. Expert Systems with Applications, 37(10), 7033-7039.Kim, B., & Han, I. (2009). The role of trust belief and its antecedents in a communitydriven knowledge environment. Journal of the American Society for Information Science and Technology, 60(5), 1012-1026.King, W. R., & He, J. (2006). A meta-analysis of the technology acceptance model. Information & Management, 43(6), 740-755.Klassen, RD., & McLaughlin, CP. (1996). The impact of environmental management on firm performance. Management Science, 42(8), 1199–1214.Kuo, Y.F., & Yen, S.N. (2009). Towards an understanding of the behavioral intention to use 3G mobile value-added services. Journal of Computers in Human Behavior, 25(1), 103-110.Ladhari, R. (2007). The Effect of Consumption Emotions on Satisfaction and Word of Mouth Communications. Psychology and Marketing, 24(12), 1085-1108.Lee, M. C. (2010). Explaining and Predicting Users’ Continuance Intention toward E-learning: An Extension of the Expectation-confirmation Model. Computers & Education, 54(2), 506-516 .Lee, S. Y. (2008). Drivers for the participation of small and medium-sized suppliers in green supply chain initiatives. Supply Chain Management: An International Journal, 13(3), 185-198.Lewis, B. R., & Booms, B. H. (1983). The marketing aspects of service quality. In L. Berry, G. Shostack and G. Upah (Eds.). Emerging perspectives on services marketing. Chicago: American Marketing Association.Liao, C., Chen, J. L., & Yen, D. C. (2007). Theory of planning behavior (TPB) and customer satisfaction in the continued use of e-service: An integrated model. Computers in Human Behavior, 23(6), 2804-2822.Lin, C. S., Wu, S., & Tsai, R. J. (2005). Integrating perceived playfulness into expectationconfirmation model for web portal context. Information & Management, 42(5), 683- 693Lin, W.S., & Wang, C.H. (2011). Antecedence to continued intentions of adopting e-learning system in blended learning instruction: a con-tingency framework based on models of information system successand task-technology fit. Computers & Education, 58(1), 88–99.Lippmann, S. (1999). Supply chain environmental management: elements of success. Corporate Environmental Strategy, 6(2), 175-182.Loiacono, E.T., Watson, R.T., & Goodhue, D.L. (2002). WebQual: a measure of Web site quality. Marketing Educators Conference.Mathieson, K. (1991). Predicting User Intentions: Comparing the technology Acceptance Model with the Theory of Planned Behavior. Information Systems Research 2(3), 173-191.McCrea, C. D. (1993). Environmental packaging and product design，professional development series：American Marketing Association. Boston Chapter (August).McKinney, V., K. & Yoon. (2002). The measurement of web-customer satisfaction: An expectation and disconfirmation approach. Information Systems Research, 13(3), 296-315.Mell, P., & Grance, T. (2011). A NIST Notional Definition of Cloud Computing, NIST.Meyer, J., Scott, W., & Strange, D. (1987). Centralization fragmentation and school district complexity. Administrative Science Quarterly, 32, 186-201.Morgan, R. M., & Hunt, S. D. (1997). Relationship-based competitive advantage: The role of relationship marketing in marketing strategy. Journal of Business Research, 46(3), 281-290.Mykytyn, P. P. & Harrision, D.A. (1993). Theapplication of the theory of reasined action to senior management and strategic information system. Information Reasources Managerment Journal, 6, 15-26Nagel, M. H. (2000). Environmental supply-chain management versus green procurement in the scope of a business and leadership perspective. Proceedings of the 2000 IEEE International Symposium on Electronics and the Environment, 219-224.Narasimhan, R., & Carter, J. R. (1998). Environmental supply chain management, the center for advanced purchasing studies. Arizona State University, Tempe, AZ, USA.Noci, G. (1997). Designing „green‟ vendor rating systems for the assessment of a supplier. Environmental performance.Nunnally, J. C. (1978). Psychometric Theory. McGraw-Hill, New York, NY.Oliver, R. L. (1977). Effects of Expectation and Disconfirmation on Postexposure Product Evaluations: An Alternative Interpretation. Journal of Applied Psychology, 62(2), 246-250.Oliver, R. L. (1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research, 17, 460-469.Oliver, R. L. (1981). Measurement and evaluation of satisfaction process in retail settings. Journal of Retailing, 57(3), 25-48.Oliver, R. L. (1993). Cognitive, Affective, and Attribute Bases of the Satisfaction Response. Journal of Consumer Research, 9 (1), 5-14.Oliver, R. L. (1997). Satisfaction: a behavioral perspective on the consumer. New York: McGraw-HillOliver, R. L., & Bearden, W. O. (1985). Disconfirmation processes and consumer evaluations in product usage. Journal of Business Research, 13(3), 235-246.Oliver, Richard L., & DeSarbo, W. S. (1988). Response Determinants in Satisfaction Judgment. Journal of Consumer Research, 14, 495-507Olson, E.G. (2008). Creating an enterprise-evel green strategy. Journal of Business Strategy, 29(2), 22-31.Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1985), Problems and Strategies in Services Marketing. Journal of Marketing, 49, 33-46.Parasuraman A., Zeithaml V. A., & Malhotra A. (2005). E-S-QUAL: A multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213-233.Peattie, K. (1993). Green Marketing. London: Pitamn Publishing.Penman, L. (1994). Environment, concern: implications for supply chain management, Logistics and Distribution Planning-Strategies for Management, 2nded., J.Cooper, London: Kogan Page Ltd.Potoski & Prakash, A. (2005). Green clubs and voluntary governance: ISO 14001 and firms’ regulatory compliance. American Journal of Political Science, 49(2), 235–48.Porter, M. E., & Claas van der Linde (1995). Green and Competitiveness Ending the Stalemate. Harvard Business Review, 120-134.Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the validity of IS success models: An empirical test and theoretical analysis. Information Systems Research, 13(1), 50- 69.Ray, P. H., & Anderson, S. R.（2000）. 文化創意人：5000 萬人如何改變世界(陳敬民、趙亭姝譯)，臺北：相映文化，(原文於 1998 年出版)Reichheld, F. F., & Sasser, W. E. (1990). Zero Defection: Quality Comes to Services. Harvard Business Review, 68, 105-111.Roca, J. C., Chiu, C. M., & Martinez, F. J. (2006). Understanding e-learning continuance intention: An extension of the technology acceptance model. International Journal of Human-Computer Studies, 64(8), 683-696.Rogers, E. M. (1983). Diffusion of innovations. NY:Free Press.Roy, R. (2000). Sustainable Product Service Systems. Futures, 32, 289-299.Rust, R. T., & Oliver, R. L. (1994). Service Quality: Insights and Managerial Implications from the Frontier. In Rust, R. T., & Oliver, R. L. (Eds.), Service Quality: New Directions in Theory and Practice. (pp. 1-19), Thousand Oaks, CA: Sage PublicationsSarkis, J. (1995). Manufacturing Strategy and Environmental Consciousness. Technovation, 15(2), 79-97.Sarkis, J., & Sroufe, R. (2005). Strategic sustainability: The state of the art in corporate environmental management system. Greener Management International, 46, 5-11.Sarkis, J., Zhu, Q., & Lai, K. H. (2011). An organizational theoretic review of green supply chain management literature. International Journal of Production Economics, 130(1), 1-15.Scott, W. R. (1995). Institutions and Organizations. London/Thousand Oaks, CA: Sage. 1st ed.Seddon, P. B., & Kiew, M. Y. (1996). A partial test and development of DeLone and McLean’s model of IS success. The Australian Journal of Information Systems, 4(1), 90-109.Seuring, S. (2004). Integrated chain management and supply chain management comparative analysis and illustrative cases. Journal of Cleaner Production, 12, 1059-1071.Sexty, R. (2010). Canadian Business and Society: Ethics and Responsibilities. McGraw-Hill Ryerson Higher Education.Shohreh, A. K., & Christine, B. I. (2000). A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study. Journal of Professional Services Marketing, 21(1), 63-88.Shultz, C. J., & Holbrook, M. B. (1999). Marketing and tragedy of the commons: A synthesis, commentary, and analysis for action. Journal of Public Policy and Marketing, 18(2), 218-229.Simchi-Levi, D., Kaminsky, P., & Simchi-Levi, E. (2000). Designing and Managing the Supply Chain: Concepts, Strategies, and Case Studies. NY: McGraw–Hill.Srivastava, S. K. (2007). Green supply-chain management: A state-of-the-art literature review. International Journal of Management Reviews, 9(1), 53-80. Spreng, R. A., & Chiou, J. S. (2002). A cross-cultural assessment of the satisfaction formation process. European Journal of Marketing, 36(7-8), 829-839.Steenkamp, J. E. M. (1990). Conceptual model of the quality perception process. Journal of Business Research, 21(4), 309-333.Sørebø, O., & Eikebrokk, T. R. (2008).Explaining IS Continuance in Environments Where Usage Is Mandatory. Computers in Human Behavior, 24(5), 2357-2371。Szajna, B., & Scamell, R. W.(1993). The effects of Information system user expectations on their performance and perceptions. MIS Quarterly, 7(4), 493-516.Tan, Kannan, & Handfield. (1998). Supply Chain Management：Supplier Performance and Firm Performance. International Journal of Purchasing and Materials Management, 2-9.Tes, O. K., & Wilton, P. C. (1988). Models of Consumer Satisfaction Formation: An Extension. Journal of Marketing, 52(2), 204-212.Theyel, G. (2001).Customer and supplier relations for environmental performance. Greener Management International, 35(1), 61-69.Thomas, G., & Nowak, M., (2006). Corporate Social Responsibility: a definition. Graduate School of Business, Curtin University of Technology, Working Paper Series, 62, 1-20.Thong, Y. L., Hong, S. J., & Tam, K. Y. (2006). The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. International Journal of Human Computer Studies, 64(9), 799-810.Tsai, H. T., & Huang, H. C. (2007). Determinants of E-repurchase intentions: An integrative model of quadruple retention drivers. Information and Management, 44(3), 231-239.Tsai, W. H., & Hung, S. J. (2009). A fuzzy goal programming approach for green supply chain optimisation under activity-based costing and performance evaluation with a value-chain structure. International Journal of Production Research, 47(18), 4991-5017.Torobin, J. (1987). Los Angeles, CA, University of Southern California.Vachon, S. & Klassen, R.D. (2008). Environmental management and manufacturing performance: The role of collaboration in the supply chain. International Journal of Production Economics, 111(2), 299-315.Venkatesh, V., & Davis, F. D. (1996). A model of the antecedents of perceived ease of use: Development and Test. Decision Sciences, 27(3), 451-481.VoB, S., Pahl, J., & Woodruff, D.L. (2005). Production Planning with Load Dependent Lead Time. A Quarterly Journal of Operations Research, 3(4), 257-302.Weill, P., & Olson. M.H. (1989). Managing investment in information technology: mini case examples and implications. MIS Quarterly, 13(1), 3-17.Wolfinbarger, M., & Gilly, M.C. (2003). eTailQ: dimensionalizing, measuring and predicting etail quality. Journal of Retailing, 79(3), 183-198.Yoo, B., & Donthu, N. (2001). Developing and validating a multidimensional consumer-based brand equity scale. Journal of Business Research, 52(1), 1-14.Zhu, Q., & Cote, R. P. (2004). Integrating green supply chain management into an embryonic eco-industrial development: A case study of the guitang group. Journal of Cleaner Production, 12, 1025-1035.Zhu, Q., Sarkis, J., & Geng, Y. (2005). Green Supply Chain Management in China: Pressures, Practices and Performance. International Journal of Operations & Production Management, 25(5), 449-468.Zhu, Q., & Sarkis, J. (2007). The moderating effects of institutional pressures on emergent green supply chain practices and performance. International Journal of Production Research, 45(18-19), 333-355.Zhu, Q., Sarkis, J., & Lai, K. H. (2008). Confirmation of a measurement model for green supply chain management practices implementation. International Journal of Production Economics, 111(2), 261-273.73.Zeithaml, V. A., Parasuraman, A., & Malhotra. A. (2002). Service quality delivery through web sites: a critical review of extant knowledge. Academy of Marketing Science, 30(4), 362-375.Zsidisin G.A., & Hendrick, T. E., (2001). Purchasing’s involvement in environmental issues: a multi-country perspective. Industrial Management & Data Systems, 98(7), 313–320.王保進（1996）。統計套裝程式SPSS 與行為科學研究。台灣：松岡。史邱素華(2007 )。經濟全球化下我國紡織產業之困境與發展。國立中興大學國際政治研究所碩士論文未出版，臺灣，臺中。江義平、江謝同(2007)。網站服務品質與網站體驗對關係品質及行為意象之影響。電子商務學報，9(4)，689-724。李信宏(2002)。台灣紡織產業的新願景。中國紡織工業研究中心，http://www.cti.org.tw。李威德（2008）。網路線上學習之顧客滿意度及使用意圖研究。國立東華大學企業管理學系未出版碩士論文，臺灣，花蓮。沈旭豐（2008）。以科技接受模式探討數位學習之學習滿意及購買意願。國立東華大學企業管理學系未出版碩士論文，臺灣，花蓮。吳順帆（2009）。提升使用者對網路學習滿意度之研究。世新大學資訊管理學研究所(含碩專班)未出版碩士論文，臺灣，臺北。吳雅真（2003）。探討電腦自我成效在期望--確認模式中對線上學習使用者持續使用意願之影響。淡江大學資訊管理學系碩士班未出版碩士論文，臺灣，臺北。周文賢(2002)。多變量統計分析：SAS/STAT 使用方法。台北：智勝文化。周明毅(2012)。影響學生持續使用支援學習部落格意願因素之研究。國立暨南大學資訊管理學系學位論文未出版，臺灣，南投。林美珠(2001)。全民健保中醫門診總額支付制度實施前醫療服務品質之研究-以病人滿意度為評量方法。陽明大學衛生福利研究所碩士論文未出版，臺灣，臺北。林明遠（2003）。入網站服務品質及顧客滿意之研究。國立中山大學企業管理學系研究所碩士論文未出版，臺灣，高雄。林清山（1984）。線性結構關係電腦程式的理論與應用。測驗年刊，31，149-164。林龍宜(2012)。影響雲端儲存應用服務持續使用意向因素之研究。國立中正大學資訊管理研究所碩士論文未出版，臺灣，嘉義。高睿璟（2002）。影響非同步網路教學系統持續使用意願因素之研究。淡江大學資訊管理學系碩士班碩士論文未出版，臺灣，臺北。許麗玲、陳至柔、陳澔輝 (2013)。雲端ERP系統服務品質與持續使用意圖之研究。Journal of e-Business，15(2)，195-234。施勵行、賴義方（2003）。跨國綠色供應鏈管理的型態及策略初探。永續性產品與產業管理研討會，臺南成功大學。郭博堯（2001）。財背景分析－京都議定書的爭議與妥協。永續（研）090-024號。2014年11月20日，取自：http://old.npf.org.tw/PUBLICATION/SD/090/SD-R-090-024.htm郭財吉(2002)。綠色服務設計-綠色品質機能展開。永續產業發展雙月刊，2，45-52。陳欽雨、高宜慶(2005)。綠色生產及消費系統評估架構之發展與分析。人文暨社會科學期刊，1(1)，1-17。陳瀅(2010)。雲端運算與虛擬化技術。天下文化。陳倩妮(1998)。服務品質與顧客滿意度相關性探討－以醫療產業為例。元智大學管理研究所碩士論文未出版，臺灣，桃園。陳順宇(2007)。結構方程模式-Amos操作。台北市：心理出版社。陳寬裕、王正華（2011）。論文統計分析實務SPSS與AMOS的運用。台北：五南圖書。翁曉玲(2007)。綠色供應鏈管理活動之整合模式實證研究-以台灣中小企業為例。國立海洋大學航運管理學系未出版碩士論文，臺灣，基隆。黃芳銘(2004)。社會科學統計方法學-結構方程式模型。台北：五南。黃義俊（2003）。環保導向的價值觀與企業的綠色管理關聯性之實證研究。環境管理研究，4(2)，17-60。黃靖雯(2009)。台南縣國小教師的環境倫理觀─主流、新生態與永續社會典範的比較。國立臺南大學環境與生態研究所碩士論文未出版，臺灣，臺南。楊奕琦 (2006)。消費者對綠色環保餐廳之消費意願與影響因素之研究。銘傳大學觀光研究所未出版碩士論文，臺灣，臺北。詹前志(2007)。綠色供應鏈活動建構之個案研究-以筆記型電腦製造業為例。國立中央大學資訊管理學系未出版碩士在職專班論文，臺灣，桃園。謝昆諺(2001)。環保性紡織品專題調查報告。臺北，財團法人紡織綜合研究所。張玉純（2012）。探索餐飲連鎖加盟創業者選擇經營綠色環保餐廳意願的因素，逢甲大學經營管理在職專班未出版碩士論文，臺灣，臺中。張慶良(2002)。中醫醫療診所服務品質之研究－以慶祐中醫診所為例。長榮管理學院經營管理研究所未出版碩士論文，臺灣，臺南。鄭欣怡(2006)。歐盟WEEE/RoHS下對企業綠色管理決策之影響。銘傳大學國際事務研究所論文未出版，臺灣，臺北。羅慶巍(2004) 。台灣環保性紡織品發展現況與推動策略研究。南華大學環境管理研究所碩士論文未出版，臺灣，嘉義。顏啟芳（2011）。內在及外在動機對行動英語學習持續使用意願之影響。國立台北科技大學技術及職業教育研究所未出版博士論文，臺灣，臺北。顏仲毅(2007)。美容整形手術之病患滿意度與忠誠度模式建構與其影響因子分析。國立台灣大學公共衛生學院醫療機構管理研究所未出版碩士論文，臺灣，臺北。錢銘貴(2007)。企業採行綠色供應鏈管理實務與組織績效關係之研究-以台灣地區電機電子產業為例。國立成功大學資源工程研究所未出版博士論文，臺灣，臺南。錢銘貴、施勵行（2007）。綠色供應鏈管理實務採行之驅力壓力與組織績效關係之實證研究-以台灣電機電子產業為例。人文社會科學研究，1（1）， 72-98。古必鵬（2008）。網路社群資訊分享行為之探討: 以 GOGOBOX GOGOBOX GOGOBOX 網路社群平台為例, 世新大學資訊傳播學系碩士論文。朱俊謀（2007）。綠色供應鏈管理之環境績效指標研究。江義平（2007）。網站服務品質與網站體驗對關係品質及行為意向之影響。電子商務學報， 9（4），頁 689-724。何靖遠、莊木林 (2007)。以資訊處理理論探討跨組織資訊系統對供應商績效的影響。電子商務學報，9(1)，177-204。吳有龍、許德發和林瑞源 (2009)。油品銷售通路商對油品供應商之夥伴關係與夥伴績效之關聯性研究-以大高雄地區為例。東方學報，30，78-87。王泰昌、李書行與王曉雯 (2005)。創新活動、資訊盜用與供應鏈績效。台灣管理學刊，5(1)，57-74M李信宏（2002）。台灣紡織產業現況與發展趨勢，財團法人紡織產業綜合研究所。林明遠（2003）。入口網站服務品質及顧客滿意之研究, 國立中山大企業管理學系碩士論文。施勵行（2003）。綠色供應鏈中環境績效評估系統建構與對管理決策之影響。翁曉玲（2007）。綠色供應鏈管理活動之整合模式實證研究-以台灣中小企業為例, 國立海洋大學航運管理學系未出版碩士論文。許泰源（2012）。國際環境公約形成之探討—比較《蒙特婁議定書》與《京都議定書》。臺灣大學政治學研究所學位論文，頁 1-163。郭財吉（2002）。綠色產品設計—綠色品質機能展開。永續產業發展雙月刊, 頁，頁 45-52。郭博堯（2001）。背景分析-京都議定書的爭議與妥協。國改研究報告, 永續。陳倩妮（1998）。服務品質與顧客滿意度相關探討-以醫療產業為例, 元智大學管理研究所碩士論文。陳瀅（2010）。雲端策略: 雲端運算與虛擬化技術。天下雜誌出版。黃正忠（2006）。世紀企業全球佈局的通行證-企業社會責任。證券櫃檯月刊。黃俊英（1994）。有環保概念的綠色行銷。臺北市: 卓越。黃義俊、高明瑞（2003）。以利害相關人為前因之綠色創新的採行與組織環境績效關係之實證研究。管理評論， 22（3），頁 91-121。葉建亨、黃文楨（2011）。整合社會資本與社會交換理論探討虛擬社群知識分享意願。資訊管理學報， 18（3），頁 75-99。詹前志（2007）。綠色供應鏈活動建構之個案研究-以筆記型電腦製造業為例。中央大學資訊管理學系碩士在職專班學位論文，頁 1-94。資策會（2011）。雲端運算創新服務案例與模式分析。劉殷汝 (2011)。採購知識管理與採購人員的能力對供應商績效之影響-- 以知識管理績效為中介變數。錢銘貴、施勵行（2007）。台灣地區電機電子產業採行綠色供應鏈管理實務之壓力驅力與環境績效關係之研究。高雄師大學報。顏仲毅（2007）。美容整形手術之病患滿意度與忠誠度模式建構與其影響因子分析。羅慶巍（2004）。台灣環保性紡織品發展現況與推動策略研究。 zh_TW
