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題名 A Chinese approach to quality transformation 作者 陳文賢
Chen, Wenhsien
Lu, Robert S. Y.貢獻者 企管系 關鍵詞 Organizational change; Philosophy; Quality; Taiwan 日期 1998 上傳時間 22-八月-2017 17:11:35 (UTC+8) 摘要 This case study serves to illustrate the fact that Chinese philosophy may play an important role in guiding a firm along the path of quality transformation. We examined the successful quality transformation of a Chinese firm in Taiwan. We presented the firm`s experiences from the perspectives of people, technology, and structure. By adopting Confucian tenets, the case company stressed humanistic management and implemented a step-by-step procedure to first build positive work environment, then to change employee attitude, behaviour, and work habits, and finally to form an organizational culture. On the technological level, the firm implemented the following step-by-step quality programs: 5S, QCC, SQC, TQC, and TQM to keep employees in touch with the people management. From the structural point of view, the firm stressed a team-based approach both internally and externally. Furthermore, we observed that in this Chinese setting, relentless learning, consistency in strategic business planning, a step-by-step approach, and teamwork were crucial to the successful implementation of its quality programs. 關聯 International Journal of Quality and Reliability Management , 15(1), 72-84 資料類型 article DOI https://doi.org/10.1108/02656719810199268 dc.contributor 企管系 zh_TW dc.creator (作者) 陳文賢 zh-TW dc.creator (作者) Chen, Wenhsien en-US dc.creator (作者) Lu, Robert S. Y. en-US dc.date (日期) 1998 dc.date.accessioned 22-八月-2017 17:11:35 (UTC+8) - dc.date.available 22-八月-2017 17:11:35 (UTC+8) - dc.date.issued (上傳時間) 22-八月-2017 17:11:35 (UTC+8) - dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/112091 - dc.description.abstract (摘要) This case study serves to illustrate the fact that Chinese philosophy may play an important role in guiding a firm along the path of quality transformation. We examined the successful quality transformation of a Chinese firm in Taiwan. We presented the firm`s experiences from the perspectives of people, technology, and structure. By adopting Confucian tenets, the case company stressed humanistic management and implemented a step-by-step procedure to first build positive work environment, then to change employee attitude, behaviour, and work habits, and finally to form an organizational culture. On the technological level, the firm implemented the following step-by-step quality programs: 5S, QCC, SQC, TQC, and TQM to keep employees in touch with the people management. From the structural point of view, the firm stressed a team-based approach both internally and externally. Furthermore, we observed that in this Chinese setting, relentless learning, consistency in strategic business planning, a step-by-step approach, and teamwork were crucial to the successful implementation of its quality programs. en_US dc.format.extent 195395 bytes - dc.format.mimetype application/pdf - dc.relation (關聯) International Journal of Quality and Reliability Management , 15(1), 72-84 en_US dc.subject (關鍵詞) Organizational change; Philosophy; Quality; Taiwan en_US dc.title (題名) A Chinese approach to quality transformation en_US dc.type (資料類型) article dc.identifier.doi (DOI) 10.1108/02656719810199268 dc.doi.uri (DOI) https://doi.org/10.1108/02656719810199268
