學術產出-學位論文
| 題名 | 行動政府網頁設計準則影響資訊尋求之研究 Effects of Design Criteria of Mobile Government Information Webpage on Information Seeking |
| 作者 | 孫賢潔 Sun, Hsien Chieh |
| 貢獻者 | 陳志銘 Chen, Chih Ming 孫賢潔 Sun, Hsien Chieh |
| 關鍵詞 | 行動網頁 政府 設計準則 資訊架構 使用者研究 資訊尋求 Mobile webpage Government Design criteria Information architecture User research Information seeking |
| 日期 | 2016 |
| 上傳時間 | 28-八月-2017 11:36:48 (UTC+8) |
| 摘要 | 因應行動政府的發展趨勢，美國、加拿大、印度、阿拉伯聯合大公國、我國政府都相繼提出發展行動政府網頁時的設計準則，然而各國政府所提出來之行動政府網頁設計規範相當混亂不統一。因此，本研究將各國政府單位所提供行動網頁設計準則統合整理成七大面向共46條的設計準則。另ㄧ方面，過去許多有關網站設計準則之相關研究，大多使用問卷了解使用者感受，皆無法判斷其準則對資訊尋求的真正影響。因此，本研究以臺北市政府觀光傳播局建置之「臺北旅遊網」為資訊尋求實驗網站，以程式記錄器記錄使用者在執行資訊尋求任務時，實際使用準則之行為歷程記錄為客觀資料，以及資訊尋求任務完成後所進行使用者認知行動政府網頁準則對於資訊尋求之重要性問卷調查為主觀資料，探討影響行動政府網頁資訊尋求速度與資訊尋求完成度之主要準則為何，以作為行動政府網頁設計之考量，以提升網站之資訊尋求效能。 本研究之研究結果顯示：(1)合計有七項使用者無法實際操作卻被認知重要之行動政府網頁設計準則；(2)合計有九項使用者可實際操作之行動政府網頁設計準則，可用操作次數預測資訊尋求達成度；(3)合計有十四項使用者可實際操作之行動政府網頁設計準則，可用操作次數預測資訊尋求速度；(4)合計有十項使用者可實際操作之行動政府網頁設計準則於資訊尋求時頻繁被使用，並且具有一定重要性；(5)合計有四項使用者可實際操作之行動政府網頁設計準則有助於提升同時提升使用者資訊尋求速度與達成度；(6)使用者資訊行為研究有必要以問卷及使用者行為記錄並行評估。 最後，本研究考量可實際操作之行動網頁設計準則之實際使用歷程操作狀況、資訊尋求時間、資訊尋求完成度及受測者認知準則重要度之行為特性，透過SOM分群方法歸納出七群影響資訊尋求速度與達成度之準則特性，並據此提出對於行動政府網頁設計者，使用準則時之參考依據，亦提出未來可供繼續探討之研究方向。 To cope with the development trend of mobile government, the USA, Canada, India, United Arab Emirates, and domestic governments have proposed the design criteria for developing mobile government information webpage. Nevertheless, the design specifications of mobile government information webpage are chaotic and not uniform. For this reason, design criteria of mobile information webpage provided by various governments are integrated into 7 dimensions and 46 articles in this study. On the other hand, most past research on web site design criteria tried to understand user experience with questionnaire survey, which could not really judge the effect of the criteria on information seeking. As a result, “Travel Taipei”, established by Department of Information and Tourism, Taipei City Government, is utilized as the experimental web site for information seeking in this study. Programmable recorders are used for recording user behavior course of the criteria for information seeking as the objective data; and, the questionnaire survey of users’ perceived importance of the criteria of mobile government information webpage to information seeking as the subjective data. It intends to discuss the major criteria for the information seeking speed and information seeking completion of mobile government information webpage for the design of mobile government information webpage to enhance the information seeking efficacy of web sites. The research results are concluded as following. (1) There are 7 design criteria of mobile government information webpage which are not actually operated by users, but are considered important. (2) There are 9 design criteria of effective mobile government by predicting information seeking completion with operation behavior. (3) There are total 14 design criteria of effective mobile government by predicting information seeking speed with operation behavior. (4) There are 10 design criteria of mobile government information webpage which are used by most users for information seeking and present certain importance. (5) There are 4 design criteria of mobile government information webpage which could simultaneously enhance information seeking time and completion. (6) It is necessary to study users’ information behavior with questionnaire survey and user behavior records for the evaluation. Finally, the behavior characteristics of information seeking completion, information seeking time, and participants’ perceived criteria importance in the actual use of course operation of mobile information webpage design criteria which could be actually operated are taken into account in this study. Seven criteria characteristics to influence information seeking speed and completion are organized through SOM clustering, and, based on which, reference for the use of criteria are provided for mobile government information webpage designers and future research directions. |
| 參考文獻 | 財團法人資訊工業策進會（2014）。2014行動行銷策略關鍵報告。上網日期：2016年12月8日，檢自：http://www.find.org.tw/find/20140918-2014%E8%A1%8C%E5%8B%95%E6%B6%88%E8%B2%BB%E8%80%85%E8%B6%A8%E5%8B%A2%E5%88%86%E6%9E%90-%E6%91%98%E8%A6%81%E7%89%88.pdf 陳美智（2015）。資訊架構之組織系統與搜尋系統對於學習成效的影響研究：以「自然與人文數位博物館」為例（未出版之碩士論文）。國立政治大學，臺北市。 陳恆鈞（2003）。以政府網際網路作為政策執行工具之可行性分析: 由工具與系絡觀點探討。T&D 飛訊，10，11–25。 國家發展委員會（2011）。國家發展委員會-行動電子化政府。上網日期：2016年12月9日，檢自：http://www.ndc.gov.tw/Content_List.aspx?n=29B3D06675FAF607 國家發展委員會（2015）。「104年數位機會調查」報告。上網日期：2016年12月8日，檢自：http://www.ndc.gov.tw/News_Content.aspx?n=114AAE178CD95D4C&sms=DF717169EA26F1A3&s=D1F0936A870F828C 國家發展委員會（2015）。政府網站營運交流平臺-國家發展委員會。上網日期：2016年12月6日，檢自：http://www.webguide.nat.gov.tw/index.php/ch/speci/index.html 國家發展委員會（2016）。國家發展委員會-電子化政府計畫。上網日期：2016年12月8日，檢自：http://www.ndc.gov.tw/Content_List.aspx?n=E0C48B7F39ACB61F 華家紳（2011）。智慧型手機資訊架構之網路應用設計研究（未出版之碩士論文）。國立臺灣科技大學，臺北市。 黃詩貽（2013）。行動裝置APP價值創新與擴散之研究─以LINE為例（未出版之碩士論文）。國立政治大學，臺北市。 田郅菁（2012）。行動網頁介面使用性探討（未出版之碩士論文）。大同大學，臺北市。 謝寶煖、周秉貞（2004）。政府網站資訊架構之評估。管理與系統，175–198。 楊錦諒（2008）。政府機構實施e化整合服務之探討（未出版之碩士論文）。國立政治大學，臺北市。 Ahmed, T., Mouratidis, H., & Preston, D. (2009). Website Design Guidelines: High Power Distance and High Context Culture. International Journal of Cyber Society and Education, 2(1), 47–60. Al Osaimi, O., & AlSumait, A. (2013). Usability Guidelines for Arab E-government Websites. World Academy of Science, Engineering and Technology, International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, 7(12), 3159–3162. Al-Khalifa, H. S. (2011). Development of mobile government websites: a functional design approach. In Proceedings of the 13th International Conference on Information Integration and Web-based Applications and Services (pp. 455–458). ACM. Retrieved from http://dl.acm.org/citation.cfm?id=2095629 Al-Nuiam, H., & Al-Harigy, L. (2015). User Interface Context of Use Guidelines for Mobile Apps. International Journal of Human Computer Interaction, 6(3), 65–80. Alrazooqi, M., & De Silva, R. (2010). Mobile and wireless services and technologies for m-government solution proposal for Dubai government. WSEAS Transactions on Information Science and Applications, 7(8), 1037–1047. Bhatnagar, S., & Deane, A. (2004). Building Blocks of E-Government: Lessons from Developing Countries. The World Bank. Retrieved from https://ideas.repec.org/p/wbk/wboper/11261.html Buchanan, G., Farrant, S., Jones, M., Thimbleby, H., Marsden, G., & Pazzani, M. (2001). Improving mobile internet usability. In Proceedings of the 10th international conference on World Wide Web (pp. 673–680). ACM. Retrieved from http://dl.acm.org/citation.cfm?id=372181 California State Agency Webmasters. (2009). Mobile Development Webtools-The online resource for California state agency webmasters. Retrieved December 6, 2016, from http://webtools.ca.gov/web-content/web-development/mobile-development/ DeConti, L. (1998). Planning and creating a government web site: learning from the experience of US states. Institute for Development Policy and Management, University of Manchester. Retrieved from http://www.opengrey.eu/item/display/10068/378783 El-Kiki, T. (2007). mGovernment: a reality check. In Management of Mobile Business, 2007. ICMB 2007. International Conference on the (pp. 37–37). IEEE. Retrieved from http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=4278580 Hong, S., & Kim, S. C. (2011). Mobile web usability: developing guidelines for mobile web via smart phones. In International Conference of Design, User Experience, and Usability (pp. 564–572). Springer. Retrieved from http://link.springer.com/10.1007%2F978-3-642-21675-6_65 Kim, H., Kim, J., & Lee, Y. (2005). An empirical study of use contexts in the mobile internet, focusing on the usability of information architecture. Information Systems Frontiers, 7(2), 175–186. Kim, H. N., Kavanaugh, A., & Smith-Jackson, T. L. (2007). Implementation of Internet technology for local government website: Design guidelines. In System Sciences, 2007. HICSS 2007. 40th Annual Hawaii International Conference on (pp. 93–93). IEEE. Retrieved from http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=4076560 Kollöffel, B. (2012). Exploring the relation between visualizer–verbalizer cognitive styles and performance with visual or verbal learning material. Computers & Education, 58(2), 697–706. Kumar, M., & Sinha, O. P. (2007). M-government–mobile technology for e-government. In International conference on e-government, India (pp. 294–301). Retrieved from http://csi-sigegov.orgwww.csi-sigegov.org/2/32_343_2.pdf Lobo, D., Kaskaloglu, K., Kim, C., & Herbert, S. (2011). Web usability guidelines for smartphones: a synergic approach. International journal of information and electronics engineering, 1(1), 33. Mayer, R. E., & Massa, L. J. (2003). Three facets of visual and verbal learners: Cognitive ability, cognitive style, and learning preference. Journal of educational psychology, 95(4), 833. Ministry of Electronics and Information Technology. (2014). Best Practices for Localization of Mobile web applications in Indian Languages. Retrieved December 19, 2016, from http://meity.gov.in/sites/upload_files/dit/files/Mobile%20Localization%20Guidelines_ver2%206%20Aug%202014.pdf Rosenfeld, L., & Morville, P. (2002). Information architecture for the world wide web. O’Reilly Media, Inc. Retrieved from https://www.google.com/books?hl=zh-TW&lr=&id=hLdcLklZOFAC&oi=fnd&pg=PR13&dq=rosenfeld+morville&ots=hR8nCW06QO&sig=NcVTtso-38rPFCqaGYDXXQbiPig Schmiedl, G., Seidl, M., & Temper, K. (2009). Mobile phone web browsing: a study on usage and usability of the mobile web. In Proceedings of the 11th International Conference on Human-Computer Interaction with Mobile Devices and Services (p. 70). ACM. Retrieved from http://dl.acm.org/citation.cfm?id=1613942 Serra, L. C., Carvalho, L. P., Ferreira, L. P., Vaz, J. B. S., & Freire, A. P. (2015). Accessibility Evaluation of E-Government Mobile Applications in Brazil. Procedia Computer Science, 67, 348–357. Shrestha, S. (2007). Mobile web browsing: usability study. In Proceedings of the 4th international conference on mobile technology, applications, and systems and the 1st international symposium on Computer human interaction in mobile technology (pp. 187–194). ACM. Retrieved from http://dl.acm.org/citation.cfm?id=1378094 Telecommunications Regulatory Authority. (2013). Mobile Government Guidelines. Retrieved December 19, 2016, from http://government.ae/documents/10138/3083140/4Mobile_Government_Guidelines_EN.pdf/bae450e8-00b0-4502-bcfc-7726da9fac84 Treasury Board of Canada Secretariat. (2013). Technical specifications for the Web and mobile presence-Treasury Board of Canada Secretariat. Retrieved December 6, 2016, from http://www.tbs-sct.gc.ca/ws-nw/mo-om/ts-st/index-eng.asp Trewin, S. (2006). Physical usability and the mobile web. In Proceedings of the 2006 international cross-disciplinary workshop on Web accessibility (W4A): Building the mobile web: rediscovering accessibility? (pp. 109–112). ACM. Retrieved from http://dl.acm.org/citation.cfm?id=1133239 United States. (2015). Draft U.S. Web Design Standards Documentation | UI components. Retrieved December 7, 2016, from https://standards.usa.gov/ United States Congress. (2002). Public Law 107–347—Dec. 17 2002. Retrieved December 7, 2016, from https://www.gpo.gov/fdsys/pkg/PLAW-107publ347/pdf/PLAW-107publ347.pdf United States Digital Service. (2014). United States Digital Service - The United States Digital Service is transforming how the federal government works for the American people. And we need you. Retrieved December 7, 2016, from https://www.usds.gov/ Zamzami, I., & Mahmud, M. (2012). Mobile interface for m-Government services: a framework for information quali-ty evaluation. International Journal of scientific & engineering research, 3(8), 1–5. Zhang, D., & Adipat, B. (2005). Challenges, methodologies, and issues in the usability testing of mobile applications. International Journal of Human-Computer Interaction, 18(3), 293–308. |
| 描述 | 碩士 國立政治大學 圖書資訊與檔案學研究所 104155001 |
| 資料來源 | http://thesis.lib.nccu.edu.tw/record/#G0104155001 |
| 資料類型 | thesis |
| dc.contributor.advisor | 陳志銘 | zh_TW |
| dc.contributor.advisor | Chen, Chih Ming | en_US |
| dc.contributor.author (作者) | 孫賢潔 | zh_TW |
| dc.contributor.author (作者) | Sun, Hsien Chieh | en_US |
| dc.creator (作者) | 孫賢潔 | zh_TW |
| dc.creator (作者) | Sun, Hsien Chieh | en_US |
| dc.date (日期) | 2016 | en_US |
| dc.date.accessioned | 28-八月-2017 11:36:48 (UTC+8) | - |
| dc.date.available | 28-八月-2017 11:36:48 (UTC+8) | - |
| dc.date.issued (上傳時間) | 28-八月-2017 11:36:48 (UTC+8) | - |
| dc.identifier (其他 識別碼) | G0104155001 | en_US |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/112192 | - |
| dc.description (描述) | 碩士 | zh_TW |
| dc.description (描述) | 國立政治大學 | zh_TW |
| dc.description (描述) | 圖書資訊與檔案學研究所 | zh_TW |
| dc.description (描述) | 104155001 | zh_TW |
| dc.description.abstract (摘要) | 因應行動政府的發展趨勢，美國、加拿大、印度、阿拉伯聯合大公國、我國政府都相繼提出發展行動政府網頁時的設計準則，然而各國政府所提出來之行動政府網頁設計規範相當混亂不統一。因此，本研究將各國政府單位所提供行動網頁設計準則統合整理成七大面向共46條的設計準則。另ㄧ方面，過去許多有關網站設計準則之相關研究，大多使用問卷了解使用者感受，皆無法判斷其準則對資訊尋求的真正影響。因此，本研究以臺北市政府觀光傳播局建置之「臺北旅遊網」為資訊尋求實驗網站，以程式記錄器記錄使用者在執行資訊尋求任務時，實際使用準則之行為歷程記錄為客觀資料，以及資訊尋求任務完成後所進行使用者認知行動政府網頁準則對於資訊尋求之重要性問卷調查為主觀資料，探討影響行動政府網頁資訊尋求速度與資訊尋求完成度之主要準則為何，以作為行動政府網頁設計之考量，以提升網站之資訊尋求效能。 本研究之研究結果顯示：(1)合計有七項使用者無法實際操作卻被認知重要之行動政府網頁設計準則；(2)合計有九項使用者可實際操作之行動政府網頁設計準則，可用操作次數預測資訊尋求達成度；(3)合計有十四項使用者可實際操作之行動政府網頁設計準則，可用操作次數預測資訊尋求速度；(4)合計有十項使用者可實際操作之行動政府網頁設計準則於資訊尋求時頻繁被使用，並且具有一定重要性；(5)合計有四項使用者可實際操作之行動政府網頁設計準則有助於提升同時提升使用者資訊尋求速度與達成度；(6)使用者資訊行為研究有必要以問卷及使用者行為記錄並行評估。 最後，本研究考量可實際操作之行動網頁設計準則之實際使用歷程操作狀況、資訊尋求時間、資訊尋求完成度及受測者認知準則重要度之行為特性，透過SOM分群方法歸納出七群影響資訊尋求速度與達成度之準則特性，並據此提出對於行動政府網頁設計者，使用準則時之參考依據，亦提出未來可供繼續探討之研究方向。 | zh_TW |
| dc.description.abstract (摘要) | To cope with the development trend of mobile government, the USA, Canada, India, United Arab Emirates, and domestic governments have proposed the design criteria for developing mobile government information webpage. Nevertheless, the design specifications of mobile government information webpage are chaotic and not uniform. For this reason, design criteria of mobile information webpage provided by various governments are integrated into 7 dimensions and 46 articles in this study. On the other hand, most past research on web site design criteria tried to understand user experience with questionnaire survey, which could not really judge the effect of the criteria on information seeking. As a result, “Travel Taipei”, established by Department of Information and Tourism, Taipei City Government, is utilized as the experimental web site for information seeking in this study. Programmable recorders are used for recording user behavior course of the criteria for information seeking as the objective data; and, the questionnaire survey of users’ perceived importance of the criteria of mobile government information webpage to information seeking as the subjective data. It intends to discuss the major criteria for the information seeking speed and information seeking completion of mobile government information webpage for the design of mobile government information webpage to enhance the information seeking efficacy of web sites. The research results are concluded as following. (1) There are 7 design criteria of mobile government information webpage which are not actually operated by users, but are considered important. (2) There are 9 design criteria of effective mobile government by predicting information seeking completion with operation behavior. (3) There are total 14 design criteria of effective mobile government by predicting information seeking speed with operation behavior. (4) There are 10 design criteria of mobile government information webpage which are used by most users for information seeking and present certain importance. (5) There are 4 design criteria of mobile government information webpage which could simultaneously enhance information seeking time and completion. (6) It is necessary to study users’ information behavior with questionnaire survey and user behavior records for the evaluation. Finally, the behavior characteristics of information seeking completion, information seeking time, and participants’ perceived criteria importance in the actual use of course operation of mobile information webpage design criteria which could be actually operated are taken into account in this study. Seven criteria characteristics to influence information seeking speed and completion are organized through SOM clustering, and, based on which, reference for the use of criteria are provided for mobile government information webpage designers and future research directions. | en_US |
| dc.description.tableofcontents | 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 4 第三節 研究問題 5 第四節 研究範圍與限制 6 第五節 名詞解釋 6 第二章 文獻探討 9 第一節 行動政府之相關研究 9 第二節 各國行動政府網頁之設計準則探討 11 第三節 行動網頁設計準則之相關研究 19 第三章 研究設計與實施 23 第一節 研究架構 23 第二節 研究方法 26 第三節 研究對象 27 第四節 研究工具 27 第五節 行為編碼 33 第六節 實驗設計 35 第七節 研究實施步驟 36 第八節 資料蒐集與分析 38 第四章 實驗結果與分析 41 第一節 研究對象基本資料 41 第二節 沒有實際操作之設計準則分析 41 第三節 可實際操作之行動網頁設計準則分析 46 第四節 整體行動網頁設計準則之分析 61 第五章 結論與建議 70 第一節 結論 70 第二節 行動政府網頁設計時之使用準則考量 73 第三節 設計建議 75 第三節 未來研究方向 82 參考文獻 84 附錄一 各國行動政府網頁準則內容詳細說明 90 附錄二 學習單 97 附錄三 行動政府網頁準則重要度調查表 101 附錄四 詳細各準則對應網頁之內容 106 | zh_TW |
| dc.source.uri (資料來源) | http://thesis.lib.nccu.edu.tw/record/#G0104155001 | en_US |
| dc.subject (關鍵詞) | 行動網頁 | zh_TW |
| dc.subject (關鍵詞) | 政府 | zh_TW |
| dc.subject (關鍵詞) | 設計準則 | zh_TW |
| dc.subject (關鍵詞) | 資訊架構 | zh_TW |
| dc.subject (關鍵詞) | 使用者研究 | zh_TW |
| dc.subject (關鍵詞) | 資訊尋求 | zh_TW |
| dc.subject (關鍵詞) | Mobile webpage | en_US |
| dc.subject (關鍵詞) | Government | en_US |
| dc.subject (關鍵詞) | Design criteria | en_US |
| dc.subject (關鍵詞) | Information architecture | en_US |
| dc.subject (關鍵詞) | User research | en_US |
| dc.subject (關鍵詞) | Information seeking | en_US |
| dc.title (題名) | 行動政府網頁設計準則影響資訊尋求之研究 | zh_TW |
| dc.title (題名) | Effects of Design Criteria of Mobile Government Information Webpage on Information Seeking | en_US |
| dc.type (資料類型) | thesis | en_US |
| dc.relation.reference (參考文獻) | 財團法人資訊工業策進會（2014）。2014行動行銷策略關鍵報告。上網日期：2016年12月8日，檢自：http://www.find.org.tw/find/20140918-2014%E8%A1%8C%E5%8B%95%E6%B6%88%E8%B2%BB%E8%80%85%E8%B6%A8%E5%8B%A2%E5%88%86%E6%9E%90-%E6%91%98%E8%A6%81%E7%89%88.pdf 陳美智（2015）。資訊架構之組織系統與搜尋系統對於學習成效的影響研究：以「自然與人文數位博物館」為例（未出版之碩士論文）。國立政治大學，臺北市。 陳恆鈞（2003）。以政府網際網路作為政策執行工具之可行性分析: 由工具與系絡觀點探討。T&D 飛訊，10，11–25。 國家發展委員會（2011）。國家發展委員會-行動電子化政府。上網日期：2016年12月9日，檢自：http://www.ndc.gov.tw/Content_List.aspx?n=29B3D06675FAF607 國家發展委員會（2015）。「104年數位機會調查」報告。上網日期：2016年12月8日，檢自：http://www.ndc.gov.tw/News_Content.aspx?n=114AAE178CD95D4C&sms=DF717169EA26F1A3&s=D1F0936A870F828C 國家發展委員會（2015）。政府網站營運交流平臺-國家發展委員會。上網日期：2016年12月6日，檢自：http://www.webguide.nat.gov.tw/index.php/ch/speci/index.html 國家發展委員會（2016）。國家發展委員會-電子化政府計畫。上網日期：2016年12月8日，檢自：http://www.ndc.gov.tw/Content_List.aspx?n=E0C48B7F39ACB61F 華家紳（2011）。智慧型手機資訊架構之網路應用設計研究（未出版之碩士論文）。國立臺灣科技大學，臺北市。 黃詩貽（2013）。行動裝置APP價值創新與擴散之研究─以LINE為例（未出版之碩士論文）。國立政治大學，臺北市。 田郅菁（2012）。行動網頁介面使用性探討（未出版之碩士論文）。大同大學，臺北市。 謝寶煖、周秉貞（2004）。政府網站資訊架構之評估。管理與系統，175–198。 楊錦諒（2008）。政府機構實施e化整合服務之探討（未出版之碩士論文）。國立政治大學，臺北市。 Ahmed, T., Mouratidis, H., & Preston, D. (2009). Website Design Guidelines: High Power Distance and High Context Culture. International Journal of Cyber Society and Education, 2(1), 47–60. Al Osaimi, O., & AlSumait, A. (2013). Usability Guidelines for Arab E-government Websites. World Academy of Science, Engineering and Technology, International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, 7(12), 3159–3162. Al-Khalifa, H. S. (2011). Development of mobile government websites: a functional design approach. In Proceedings of the 13th International Conference on Information Integration and Web-based Applications and Services (pp. 455–458). ACM. Retrieved from http://dl.acm.org/citation.cfm?id=2095629 Al-Nuiam, H., & Al-Harigy, L. (2015). User Interface Context of Use Guidelines for Mobile Apps. International Journal of Human Computer Interaction, 6(3), 65–80. Alrazooqi, M., & De Silva, R. (2010). Mobile and wireless services and technologies for m-government solution proposal for Dubai government. WSEAS Transactions on Information Science and Applications, 7(8), 1037–1047. Bhatnagar, S., & Deane, A. (2004). Building Blocks of E-Government: Lessons from Developing Countries. The World Bank. Retrieved from https://ideas.repec.org/p/wbk/wboper/11261.html Buchanan, G., Farrant, S., Jones, M., Thimbleby, H., Marsden, G., & Pazzani, M. (2001). Improving mobile internet usability. In Proceedings of the 10th international conference on World Wide Web (pp. 673–680). ACM. Retrieved from http://dl.acm.org/citation.cfm?id=372181 California State Agency Webmasters. (2009). Mobile Development Webtools-The online resource for California state agency webmasters. Retrieved December 6, 2016, from http://webtools.ca.gov/web-content/web-development/mobile-development/ DeConti, L. (1998). Planning and creating a government web site: learning from the experience of US states. Institute for Development Policy and Management, University of Manchester. Retrieved from http://www.opengrey.eu/item/display/10068/378783 El-Kiki, T. (2007). mGovernment: a reality check. In Management of Mobile Business, 2007. ICMB 2007. International Conference on the (pp. 37–37). IEEE. Retrieved from http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=4278580 Hong, S., & Kim, S. C. (2011). Mobile web usability: developing guidelines for mobile web via smart phones. In International Conference of Design, User Experience, and Usability (pp. 564–572). Springer. Retrieved from http://link.springer.com/10.1007%2F978-3-642-21675-6_65 Kim, H., Kim, J., & Lee, Y. (2005). An empirical study of use contexts in the mobile internet, focusing on the usability of information architecture. Information Systems Frontiers, 7(2), 175–186. Kim, H. N., Kavanaugh, A., & Smith-Jackson, T. L. (2007). Implementation of Internet technology for local government website: Design guidelines. In System Sciences, 2007. HICSS 2007. 40th Annual Hawaii International Conference on (pp. 93–93). IEEE. Retrieved from http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=4076560 Kollöffel, B. (2012). Exploring the relation between visualizer–verbalizer cognitive styles and performance with visual or verbal learning material. Computers & Education, 58(2), 697–706. Kumar, M., & Sinha, O. P. (2007). M-government–mobile technology for e-government. In International conference on e-government, India (pp. 294–301). Retrieved from http://csi-sigegov.orgwww.csi-sigegov.org/2/32_343_2.pdf Lobo, D., Kaskaloglu, K., Kim, C., & Herbert, S. (2011). Web usability guidelines for smartphones: a synergic approach. International journal of information and electronics engineering, 1(1), 33. Mayer, R. E., & Massa, L. J. (2003). Three facets of visual and verbal learners: Cognitive ability, cognitive style, and learning preference. Journal of educational psychology, 95(4), 833. Ministry of Electronics and Information Technology. (2014). Best Practices for Localization of Mobile web applications in Indian Languages. Retrieved December 19, 2016, from http://meity.gov.in/sites/upload_files/dit/files/Mobile%20Localization%20Guidelines_ver2%206%20Aug%202014.pdf Rosenfeld, L., & Morville, P. (2002). Information architecture for the world wide web. O’Reilly Media, Inc. Retrieved from https://www.google.com/books?hl=zh-TW&lr=&id=hLdcLklZOFAC&oi=fnd&pg=PR13&dq=rosenfeld+morville&ots=hR8nCW06QO&sig=NcVTtso-38rPFCqaGYDXXQbiPig Schmiedl, G., Seidl, M., & Temper, K. (2009). Mobile phone web browsing: a study on usage and usability of the mobile web. In Proceedings of the 11th International Conference on Human-Computer Interaction with Mobile Devices and Services (p. 70). ACM. Retrieved from http://dl.acm.org/citation.cfm?id=1613942 Serra, L. C., Carvalho, L. P., Ferreira, L. P., Vaz, J. B. S., & Freire, A. P. (2015). Accessibility Evaluation of E-Government Mobile Applications in Brazil. Procedia Computer Science, 67, 348–357. Shrestha, S. (2007). Mobile web browsing: usability study. In Proceedings of the 4th international conference on mobile technology, applications, and systems and the 1st international symposium on Computer human interaction in mobile technology (pp. 187–194). ACM. Retrieved from http://dl.acm.org/citation.cfm?id=1378094 Telecommunications Regulatory Authority. (2013). Mobile Government Guidelines. Retrieved December 19, 2016, from http://government.ae/documents/10138/3083140/4Mobile_Government_Guidelines_EN.pdf/bae450e8-00b0-4502-bcfc-7726da9fac84 Treasury Board of Canada Secretariat. (2013). Technical specifications for the Web and mobile presence-Treasury Board of Canada Secretariat. Retrieved December 6, 2016, from http://www.tbs-sct.gc.ca/ws-nw/mo-om/ts-st/index-eng.asp Trewin, S. (2006). Physical usability and the mobile web. In Proceedings of the 2006 international cross-disciplinary workshop on Web accessibility (W4A): Building the mobile web: rediscovering accessibility? (pp. 109–112). ACM. Retrieved from http://dl.acm.org/citation.cfm?id=1133239 United States. (2015). Draft U.S. Web Design Standards Documentation | UI components. Retrieved December 7, 2016, from https://standards.usa.gov/ United States Congress. (2002). Public Law 107–347—Dec. 17 2002. Retrieved December 7, 2016, from https://www.gpo.gov/fdsys/pkg/PLAW-107publ347/pdf/PLAW-107publ347.pdf United States Digital Service. (2014). United States Digital Service - The United States Digital Service is transforming how the federal government works for the American people. And we need you. Retrieved December 7, 2016, from https://www.usds.gov/ Zamzami, I., & Mahmud, M. (2012). Mobile interface for m-Government services: a framework for information quali-ty evaluation. International Journal of scientific & engineering research, 3(8), 1–5. Zhang, D., & Adipat, B. (2005). Challenges, methodologies, and issues in the usability testing of mobile applications. International Journal of Human-Computer Interaction, 18(3), 293–308. | zh_TW |