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題名 關鍵基礎設施防護之風險溝通與調適行為-以場站設施為例
A Study of Disaster Risk Communication and Adaptive Behavior based on Critical Station Protection
作者 黃冠華
Huang, Kuan Hua
貢獻者 白仁德
Pai, Jen Te
黃冠華
Huang, Kuan Hua
關鍵詞 關鍵基礎設施防護
風險溝通
調適行為
防護動機理論
Critical infrastructure protection
Risk communication
Adaptive behavior
Protection motivation theory
日期 2018
上傳時間 2-五月-2018 15:48:55 (UTC+8)
摘要 近幾年都市經歷如911恐怖攻擊、納莉水災、倫敦地鐵爆炸、331日本強震等天災或人為災害經驗，突顯專家分析的預期、計劃性的災害調適行為，仍存在許多溝通不確定性，進而影響風險評估及調適政策執行成果。尤其空間複雜、人潮聚集的大眾運輸場站設施，更需要以多元角度進行關鍵基礎設施安全防護。
場站防護系統內有管理部門及旅客之不同角色成員，彼此為運輸、消費及防救災等目的，透過靜態的社經機制進行動態的聯繫與溝通互動。本研究運用防護動機等理論，個體遭受風險衝擊時產生防護行為的過程、參與成員的認知、角色，以及風險溝通關係，分析系統成員的風險溝通過程及調適行為的影響因素，以建立一套場站溝通機制來影響成員的調適行為動機，有效因應場站的風險衝擊，作為場站防護治理的創新方向。
研究發現管理部門雖以系統化方式因應場站災變，但仍無法有效提供資訊協助旅客採取應變及調適；旅客之調適行為受自我風險認知、場站空間設計、防救設備感受及社會背景等因素影響，而場站的風險溝通機制未能有效影響旅客採取調適行為之決策；另旅客對於不同場站環境認知有差異，致面對所處場站環境的風險應變行為能力與資訊信任程度也有所差異；以及災後調適與災時應變行為具有相關性；另一方面，場站經營之企業無災害持續營運計畫，仍依靠政府及運輸管理單位之單向風險溝通及被動採取調適。建議於場站防護系統建立多元的媒體溝通與防救災教育演練，以及改善場站緊急應變設備等作為，以誘導旅客進行規劃調適並形成自主行為，有助管理者執行計劃調適策略提昇整體場站之韌性。
In recent years, our city has experienced natural or man-made disasters such as the 911 terror attacks, the Nari floods, the London Underground explosion and the 331 Japan Earthquake. Experts dealing with these incidents through planned adaptation still have many uncertainties that affect the risk assessment and the implementation of policies. In particular, the space for mass transit stations is complex and crowded. It is even more necessary to protect the infrastructure with multifaceted adaptation strategy.
The transport management department and passengers are in station protection system. Through static social and economic mechanisms, they conduct dynamic risk communication and interaction for their own transport, consumption, and disaster prevention purposes. This research uses protection motivation theory and social-ecological systems theory to construct the station protection system and analyzes the risk communication process and the factors that influence their adaptation behavior. The study found that although the station management department used a systematic approach to prevent and respond to disasters, it still failed to effectively provide information to help passengers to take appropriate autonomous adaptation. Most passengers still not take any autonomous adaptation before the disaster. The adaptation behavior of passengers is affected by risk perception, station equipment and environment. In addition, passengers in different stations have different perceptions of the environment, so their response ability and information trust degree are also different. There is a correlation between adaptation and emergency response behavior. On the other hand, commercial enterprises do not have their own business continuity management plan for disasters. They still rely on the government and transport management department for information and emergency guidance. This study suggests that station protection system should establish a diversified risk communication channels, conduct disaster prevention education exercises and improve protective equipment. The government would induce passengers to actively participate in the protection mechanism and to practice autonomous adaptation behavior. This will help transport managers to implement the planned adaptation and enhance the resilience of transit stations.
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描述 博士
國立政治大學
地政學系
100257503
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0100257503
資料類型 thesis
dc.contributor.advisor 白仁德zh_TW
dc.contributor.advisor Pai, Jen Teen_US
dc.contributor.author (作者) 黃冠華zh_TW
dc.contributor.author (作者) Huang, Kuan Huaen_US
dc.creator (作者) 黃冠華zh_TW
dc.creator (作者) Huang, Kuan Huaen_US
dc.date (日期) 2018en_US
dc.date.accessioned 2-五月-2018 15:48:55 (UTC+8)-
dc.date.available 2-五月-2018 15:48:55 (UTC+8)-
dc.date.issued (上傳時間) 2-五月-2018 15:48:55 (UTC+8)-
dc.identifier (其他 識別碼) G0100257503en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/117029-
dc.description (描述) 博士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 地政學系zh_TW
dc.description (描述) 100257503zh_TW
dc.description.abstract (摘要) 近幾年都市經歷如911恐怖攻擊、納莉水災、倫敦地鐵爆炸、331日本強震等天災或人為災害經驗，突顯專家分析的預期、計劃性的災害調適行為，仍存在許多溝通不確定性，進而影響風險評估及調適政策執行成果。尤其空間複雜、人潮聚集的大眾運輸場站設施，更需要以多元角度進行關鍵基礎設施安全防護。
場站防護系統內有管理部門及旅客之不同角色成員，彼此為運輸、消費及防救災等目的，透過靜態的社經機制進行動態的聯繫與溝通互動。本研究運用防護動機等理論，個體遭受風險衝擊時產生防護行為的過程、參與成員的認知、角色，以及風險溝通關係，分析系統成員的風險溝通過程及調適行為的影響因素，以建立一套場站溝通機制來影響成員的調適行為動機，有效因應場站的風險衝擊，作為場站防護治理的創新方向。
研究發現管理部門雖以系統化方式因應場站災變，但仍無法有效提供資訊協助旅客採取應變及調適；旅客之調適行為受自我風險認知、場站空間設計、防救設備感受及社會背景等因素影響，而場站的風險溝通機制未能有效影響旅客採取調適行為之決策；另旅客對於不同場站環境認知有差異，致面對所處場站環境的風險應變行為能力與資訊信任程度也有所差異；以及災後調適與災時應變行為具有相關性；另一方面，場站經營之企業無災害持續營運計畫，仍依靠政府及運輸管理單位之單向風險溝通及被動採取調適。建議於場站防護系統建立多元的媒體溝通與防救災教育演練，以及改善場站緊急應變設備等作為，以誘導旅客進行規劃調適並形成自主行為，有助管理者執行計劃調適策略提昇整體場站之韌性。		zh_TW
dc.description.abstract (摘要) In recent years, our city has experienced natural or man-made disasters such as the 911 terror attacks, the Nari floods, the London Underground explosion and the 331 Japan Earthquake. Experts dealing with these incidents through planned adaptation still have many uncertainties that affect the risk assessment and the implementation of policies. In particular, the space for mass transit stations is complex and crowded. It is even more necessary to protect the infrastructure with multifaceted adaptation strategy.
The transport management department and passengers are in station protection system. Through static social and economic mechanisms, they conduct dynamic risk communication and interaction for their own transport, consumption, and disaster prevention purposes. This research uses protection motivation theory and social-ecological systems theory to construct the station protection system and analyzes the risk communication process and the factors that influence their adaptation behavior. The study found that although the station management department used a systematic approach to prevent and respond to disasters, it still failed to effectively provide information to help passengers to take appropriate autonomous adaptation. Most passengers still not take any autonomous adaptation before the disaster. The adaptation behavior of passengers is affected by risk perception, station equipment and environment. In addition, passengers in different stations have different perceptions of the environment, so their response ability and information trust degree are also different. There is a correlation between adaptation and emergency response behavior. On the other hand, commercial enterprises do not have their own business continuity management plan for disasters. They still rely on the government and transport management department for information and emergency guidance. This study suggests that station protection system should establish a diversified risk communication channels, conduct disaster prevention education exercises and improve protective equipment. The government would induce passengers to actively participate in the protection mechanism and to practice autonomous adaptation behavior. This will help transport managers to implement the planned adaptation and enhance the resilience of transit stations.		en_US
dc.description.tableofcontents 第一章 緒論 1-1
第一節 研究動機與目的 1-1
第二節 研究範圍界定 1-5
第三節 研究方法 1-9
第四節 研究內容與流程 1-11
第二章 文獻回顧與理論基礎 2-1
第一節 關鍵基礎設施防護相關文獻 2-1
第二節 場站運輸安全規劃相關文獻 2-6
第三節 風險溝通相關文獻 2-16
第四節 調適行為相關文獻 2-26
第五節 小結 2-46
第三章 研究設計 3-1
第一節 研究架構 3-1
第二節 研究對象 3-3
第三節 調查設計 3-8
第四章 調適行為決策分析 4-1
第一節 場站管理質性分析 4-1
第二節 旅客問卷統計分析 4-16
第三節 主成分分析 4-32
第四節 差異性分析 4-35
第五節 影響調適行為模型 4-40
第六節 綜合分析 4-52
第五章 結論與建議 5-1
第一節 結論 5-1
第二節 建議 5-7
參考文獻 參-1
一、中文參考文獻 參-1
二、外文參考文獻 參-5
三、網頁參考文獻 參-17
附錄 附-1
一、訪談紀錄 附-1
二、專家學者座談會議紀錄 附-23
三、問卷調查表 附-27		zh_TW
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0100257503en_US
dc.subject (關鍵詞) 關鍵基礎設施防護zh_TW
dc.subject (關鍵詞) 風險溝通zh_TW
dc.subject (關鍵詞) 調適行為zh_TW
dc.subject (關鍵詞) 防護動機理論zh_TW
dc.subject (關鍵詞) Critical infrastructure protectionen_US
dc.subject (關鍵詞) Risk communicationen_US
dc.subject (關鍵詞) Adaptive behavioren_US
dc.subject (關鍵詞) Protection motivation theoryen_US
dc.title (題名) 關鍵基礎設施防護之風險溝通與調適行為-以場站設施為例zh_TW
dc.title (題名) A Study of Disaster Risk Communication and Adaptive Behavior based on Critical Station Protectionen_US
dc.type (資料類型) thesisen_US
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