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題名 公務人員考試錄取人員基礎訓練成效研究－以高等考試三級考試一般行政為例
The effectiveness of basic training for the civil service examination qualified examinees: A case study of general administration category in level III senior civil service examination作者 蔡儲如
Tsai, Chu-Ju貢獻者 施能傑<br>張鎧如
蔡儲如
Tsai, Chu-Ju關鍵詞 公務人員
基礎訓練
訓練移轉
訓練成效評估日期 2019 上傳時間 2-五月-2019 14:44:46 (UTC+8) 摘要 考試院提倡教、考、訓、用配合制度，力求提升公務人員能力與素質，公務人力的培訓政策即是以此為目標。而我國公務人員考試錄取人員基礎訓練的目標係以充實初任公務人員應具備的基本觀念、品德操守、服務態度及行政程序為重點。但是該如何確保基礎訓練的訓練成果能夠確實轉移至工作領域？本研究目的即是要瞭解初任公務人員參與訓練後，是否將訓練習得之知識、能力、技術應用在工作之中，也就是評估基礎訓練是否發揮訓練移轉之功能。本研究方法採文獻分析法與半結構式訪談法，引用Kirkpatrick提出的四層次評估模式及Baldwin & Ford發展的訓練移轉模式作為研究的基礎。研究架構係修改自Baldwin & Ford訓練移轉模式，本文針對考取104至106年高等考試三級考試一般行政的初任公務人員進行深入訪談，以滾雪球抽樣挑選受訪對象，共計訪談九位各分發至中央、地方政府且工作內容具差異性的公務人員。研究結果發現，受訓者參與基礎訓練後回到工作崗位上，將訓練所學發揮學以致用的程度有限，真正能將訓練移轉至行為表現尚需從工作中學習。其中，本文發現影響訓練移轉的因素包括受訓者學習的經驗和態度、訓練課程的設計、工作的環境，以及學習與記憶的情形。最後，本文依據研究的結果提出實務建議，供國家文官學院改善訓練方案的參考。 參考文獻 丁虹、司徒達賢、吳靜吉（1988）。企業文化與組織承諾之關係研究。管理評論，7，173-198。公務人員保障暨培訓委員會（2014）。公務人員高等考試暨普通考試錄取人員基礎訓練需求調查結果報告，未出版。公務人員保障暨培訓委員會編（2000）。委任公務人員晉升薦任官等訓練成效之研究。台北：公務人員保障暨培訓委員會。王瑞賢（2001）。個人學習層次、學習滿意度與訓練移轉關係之探討。國立中正大學企業管理學系碩士學位論文，未出版，嘉義。王福林（1990）。新制師院學生與師專學生家庭社經地位及其學習行為、學業成就之調查分析。國立台灣師範大學教育學系碩士學位論文，未出版，台北。朱筱麗（2003）。行政院暨所屬中央機關公務人員訓練成效之探討。國立臺東師範學院教育研究學系碩士學位論文，未出版，台東。江大樹（2005）。政府改造對公務人力教考訓用配合制度之影響。國家菁英季刊，1（1），45-57。江明修等（2010）。公務人員教、考、訓、用配合制度之研究。考試院研究發展委員會專題研究報告彙編（四）。台北：考試院。余品嫺（1996）。行政院人事行政局公務人員訓練班薦任人事人員專業訓練課程績效評估之研究。國立政治大學公共行政學系碩士學位論文，未出版，台北。余致力等（2003）。公務人員考試錄取人員訓練、分發與試用制度改進之研究。公務人員保障暨培訓委員會專案委託研究，未出版。吳定等（1999）。公務人員訓練需求調查之研究。公務人員保障暨培訓委員會委託研究，未出版。吳宛儒（2013）。地方政府公務人員在職訓練之受訓者特質、訓練結果與訓練移轉之關聯性研究－以新竹市政府為例。國立交通大學管理科學系碩士學位論文，未除版，新竹。吳炳綱、吳漢明（2001）。72個體驗活動－理論與實踐。香港：匯智。李珮瑜（2013）。我國中高階文官訓練成效評估機制之研究。國立臺北大學公共行政暨政策學系碩士學位論文，未出版，台北。李隆盛、黃同圳（2000）。人力資源發展。台北：師大書苑。李麗秀（2014）。我國行政機關初任人員基礎訓練成效之探討：分流教育觀點。國立臺北大學公共行政暨政策學系碩士學位論文，未出版，台北。李蘊真（2006）。我國公務人員薦任公務人員晉升簡任官等訓練移轉之研究。國立政治大學公共行政學系碩士學位論文，未出版，台北。沈昆興（2006）。公務人員教考訓用配合制度之析探。國家菁英季刊，2（4），1-24。林佐錫（2008）。公務人員訓練績效評估—以委任晉升薦任官等為例。東海大學公共行政系碩士學位論文，未出版，台中。林秀雲（譯）（2013）。社會科學研究方法（第十三版）（Earl Babbie原著）。台北：雙葉書廊。林佳頤（2005）。公務人員訓練移轉成效之相關研究－以中高階公務人員管理類課程為例。國立臺灣科技大學技術及職業教育學系碩士學位論文，未出版，台北。林俊宏、龐寶璽、鄭晉昌（2006）。支持性組織氣候對訓練移轉的直接效果與間接效果之差異性探討。東吳經濟商學學報，（55），1-34。林玲如（2018）。探討新竹縣中高齡公務人員訓練移轉之影響因素。中華大學企業管理學系碩士學位論文，未出版，新竹。邱沛霖（1989）。我國國營事業機構訓練制之研究。國立政治大學公共行政學系碩士學位論文，未出版，台北。施能傑（2000）。績效導向的訓練。公務人員月刊，（45），16-23。施能傑（2002）。能力模式與人力資源訓練發展。人事月刊，34（3），5-19。施能傑（2010）。職能理論對國家考試制度設計的啟示。國家菁英季刊，6（3），17-35。施能傑等（2002）。績效導向理念應用於公務人員訓練規劃之研究。人事行政局公務人力發展中心委託研究報告。台北：公務人力發展中心。洪贒瑜（2010）。行政機關新進人員訓練認知、態度與訓練成效研究。國立中興大學國家政策與公共事務學系碩士學位論文，未出版，臺中。計惠卿、吳斯茜、曾乙嵐（2007）。公部門數位學習評量機制及訓練績效衡量之研究。公務人力發展中心委外研究計畫，未出版。孫本初（2000）。公務人員訓練需求評估研究。台北：公務人力發展中心。孫本初、蔡秀涓（1996）。我國中高級公務人員訓練移轉之研究—以政大公企中心公務人員訓練班為個案。政治大學學報，（72），213-262。孫本初等（2010）。中高階公務人員訓練成效之評估研究。行政院人事行政局委託研究，未出版。翁欣瑜（2002）。花蓮縣國小六年級泰雅族學童與平地學童幾何解題表現相關因素之研究。國立花蓮師範學院國小科學教育學系碩士學位論文，未出版，花蓮。張火燦（1998）。策略性人力資源管理（第二版）。台北：揚智。張宇樑、吳樎椒（譯）（2011）。研究設計：質化、量化及混合方法取向（John W. 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國立政治大學
公共行政學系
105256034資料來源 http://thesis.lib.nccu.edu.tw/record/#G0105256034 資料類型 thesis dc.contributor.advisor 施能傑<br>張鎧如 zh_TW dc.contributor.author (作者) 蔡儲如 zh_TW dc.contributor.author (作者) Tsai, Chu-Ju en_US dc.creator (作者) 蔡儲如 zh_TW dc.creator (作者) Tsai, Chu-Ju en_US dc.date (日期) 2019 en_US dc.date.accessioned 2-五月-2019 14:44:46 (UTC+8) - dc.date.available 2-五月-2019 14:44:46 (UTC+8) - dc.date.issued (上傳時間) 2-五月-2019 14:44:46 (UTC+8) - dc.identifier (其他 識別碼) G0105256034 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/123234 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 公共行政學系 zh_TW dc.description (描述) 105256034 zh_TW dc.description.abstract (摘要) 考試院提倡教、考、訓、用配合制度，力求提升公務人員能力與素質，公務人力的培訓政策即是以此為目標。而我國公務人員考試錄取人員基礎訓練的目標係以充實初任公務人員應具備的基本觀念、品德操守、服務態度及行政程序為重點。但是該如何確保基礎訓練的訓練成果能夠確實轉移至工作領域？本研究目的即是要瞭解初任公務人員參與訓練後，是否將訓練習得之知識、能力、技術應用在工作之中，也就是評估基礎訓練是否發揮訓練移轉之功能。本研究方法採文獻分析法與半結構式訪談法，引用Kirkpatrick提出的四層次評估模式及Baldwin & Ford發展的訓練移轉模式作為研究的基礎。研究架構係修改自Baldwin & Ford訓練移轉模式，本文針對考取104至106年高等考試三級考試一般行政的初任公務人員進行深入訪談，以滾雪球抽樣挑選受訪對象，共計訪談九位各分發至中央、地方政府且工作內容具差異性的公務人員。研究結果發現，受訓者參與基礎訓練後回到工作崗位上，將訓練所學發揮學以致用的程度有限，真正能將訓練移轉至行為表現尚需從工作中學習。其中，本文發現影響訓練移轉的因素包括受訓者學習的經驗和態度、訓練課程的設計、工作的環境，以及學習與記憶的情形。最後，本文依據研究的結果提出實務建議，供國家文官學院改善訓練方案的參考。 zh_TW dc.description.tableofcontents 目錄 i.表目錄 iii.圖目錄 iv.第一章 緒論 1第一節 研究動機 1第二節 研究目的與問題 4第三節 研究途徑與方法 6第四節 公部門訓練成效評估的研究 10第五節 研究流程 15第二節 文獻回顧 17第一節 訓練需求分析 17第二節 訓練成效評估 24第三節 影響訓練移轉的因素 34第四節 小結 57第三章 研究設計 59第一節 我國考試錄取人員基礎訓練現況 59第二節 研究架構 64第三節 訪談對象 66第四節 訪談大綱與問卷 68第四章 研究結果分析 71第一節 受訓者對基礎訓練課程的態度與認知 71第二節 移轉行為與維持情形的分析 85第三節 學習的經驗與態度對訓練移轉的影響 95第四節 課程設計對訓練移轉的影響 101第五節 工作環境對訓練移轉的影響 110第六節 受訓者學習情況與記憶之分析 117第五章 結論與建議 127第一節 研究發現 127第二節 研究問題的討論 131第三節 研究建議與未來研究方向 134中文參考書目 140英文參考書目 148附錄一 公務人員高等考試基礎訓練課程歸納表 162附錄二 訪談問卷調查 169附錄三 基礎訓練課程內容對照表 172 zh_TW dc.format.extent 2091870 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0105256034 en_US dc.subject (關鍵詞) 公務人員 zh_TW dc.subject (關鍵詞) 基礎訓練 zh_TW dc.subject (關鍵詞) 訓練移轉 zh_TW dc.subject (關鍵詞) 訓練成效評估 zh_TW dc.title (題名) 公務人員考試錄取人員基礎訓練成效研究－以高等考試三級考試一般行政為例 zh_TW dc.title (題名) The effectiveness of basic training for the civil service examination qualified examinees: A case study of general administration category in level III senior civil service examination en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 丁虹、司徒達賢、吳靜吉（1988）。企業文化與組織承諾之關係研究。管理評論，7，173-198。公務人員保障暨培訓委員會（2014）。公務人員高等考試暨普通考試錄取人員基礎訓練需求調查結果報告，未出版。公務人員保障暨培訓委員會編（2000）。委任公務人員晉升薦任官等訓練成效之研究。台北：公務人員保障暨培訓委員會。王瑞賢（2001）。個人學習層次、學習滿意度與訓練移轉關係之探討。國立中正大學企業管理學系碩士學位論文，未出版，嘉義。王福林（1990）。新制師院學生與師專學生家庭社經地位及其學習行為、學業成就之調查分析。國立台灣師範大學教育學系碩士學位論文，未出版，台北。朱筱麗（2003）。行政院暨所屬中央機關公務人員訓練成效之探討。國立臺東師範學院教育研究學系碩士學位論文，未出版，台東。江大樹（2005）。政府改造對公務人力教考訓用配合制度之影響。國家菁英季刊，1（1），45-57。江明修等（2010）。公務人員教、考、訓、用配合制度之研究。考試院研究發展委員會專題研究報告彙編（四）。台北：考試院。余品嫺（1996）。行政院人事行政局公務人員訓練班薦任人事人員專業訓練課程績效評估之研究。國立政治大學公共行政學系碩士學位論文，未出版，台北。余致力等（2003）。公務人員考試錄取人員訓練、分發與試用制度改進之研究。公務人員保障暨培訓委員會專案委託研究，未出版。吳定等（1999）。公務人員訓練需求調查之研究。公務人員保障暨培訓委員會委託研究，未出版。吳宛儒（2013）。地方政府公務人員在職訓練之受訓者特質、訓練結果與訓練移轉之關聯性研究－以新竹市政府為例。國立交通大學管理科學系碩士學位論文，未除版，新竹。吳炳綱、吳漢明（2001）。72個體驗活動－理論與實踐。香港：匯智。李珮瑜（2013）。我國中高階文官訓練成效評估機制之研究。國立臺北大學公共行政暨政策學系碩士學位論文，未出版，台北。李隆盛、黃同圳（2000）。人力資源發展。台北：師大書苑。李麗秀（2014）。我國行政機關初任人員基礎訓練成效之探討：分流教育觀點。國立臺北大學公共行政暨政策學系碩士學位論文，未出版，台北。李蘊真（2006）。我國公務人員薦任公務人員晉升簡任官等訓練移轉之研究。國立政治大學公共行政學系碩士學位論文，未出版，台北。沈昆興（2006）。公務人員教考訓用配合制度之析探。國家菁英季刊，2（4），1-24。林佐錫（2008）。公務人員訓練績效評估—以委任晉升薦任官等為例。東海大學公共行政系碩士學位論文，未出版，台中。林秀雲（譯）（2013）。社會科學研究方法（第十三版）（Earl Babbie原著）。台北：雙葉書廊。林佳頤（2005）。公務人員訓練移轉成效之相關研究－以中高階公務人員管理類課程為例。國立臺灣科技大學技術及職業教育學系碩士學位論文，未出版，台北。林俊宏、龐寶璽、鄭晉昌（2006）。支持性組織氣候對訓練移轉的直接效果與間接效果之差異性探討。東吳經濟商學學報，（55），1-34。林玲如（2018）。探討新竹縣中高齡公務人員訓練移轉之影響因素。中華大學企業管理學系碩士學位論文，未出版，新竹。邱沛霖（1989）。我國國營事業機構訓練制之研究。國立政治大學公共行政學系碩士學位論文，未出版，台北。施能傑（2000）。績效導向的訓練。公務人員月刊，（45），16-23。施能傑（2002）。能力模式與人力資源訓練發展。人事月刊，34（3），5-19。施能傑（2010）。職能理論對國家考試制度設計的啟示。國家菁英季刊，6（3），17-35。施能傑等（2002）。績效導向理念應用於公務人員訓練規劃之研究。人事行政局公務人力發展中心委託研究報告。台北：公務人力發展中心。洪贒瑜（2010）。行政機關新進人員訓練認知、態度與訓練成效研究。國立中興大學國家政策與公共事務學系碩士學位論文，未出版，臺中。計惠卿、吳斯茜、曾乙嵐（2007）。公部門數位學習評量機制及訓練績效衡量之研究。公務人力發展中心委外研究計畫，未出版。孫本初（2000）。公務人員訓練需求評估研究。台北：公務人力發展中心。孫本初、蔡秀涓（1996）。我國中高級公務人員訓練移轉之研究—以政大公企中心公務人員訓練班為個案。政治大學學報，（72），213-262。孫本初等（2010）。中高階公務人員訓練成效之評估研究。行政院人事行政局委託研究，未出版。翁欣瑜（2002）。花蓮縣國小六年級泰雅族學童與平地學童幾何解題表現相關因素之研究。國立花蓮師範學院國小科學教育學系碩士學位論文，未出版，花蓮。張火燦（1998）。策略性人力資源管理（第二版）。台北：揚智。張宇樑、吳樎椒（譯）（2011）。研究設計：質化、量化及混合方法取向（John W. 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