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題名 大學生公共服務動機差異程度與影響因素研究－以某大學行政管理學系與企業管理學系為例
A Study on Explanatory Factors Behind College Student’s Public Service Motivation－A Comparative Study of Public and Business Administration in An University作者 洪婉瑜 貢獻者 陳敦源
Chen, Don-Yun
洪婉瑜關鍵詞 公共服務動機
學科背景
公共行政教育日期 2019 上傳時間 5-九月-2019 16:48:14 (UTC+8) 摘要 順應環境變遷、時代脈動，人力資源的獲得已被視為組織運作的重要關鍵，行政體系所需的管理人才，正奠基於學校正規教育傳授的核心價值。公共行政教育目的，即為國家與社會培養具備公共事務專業能力的人才，除著重行政管理學識知能的培育外，亦擔負起公共行政核心價值傳遞，究竟學科教育能否為學子養成具學識以外從事公共服務的動機，為大學系所培育行政管理人才不可忽視的重要課題。公共服務動機迄今研究成果，從學科背景探究公共服務動機的相關研究目前仍知之甚少，本研究透過初探性的實證研究，瞭解具公共行政學科屬性與非公共行政學科屬性的學生，兩者公共服務動機異同程度與影響因素，實證學科背景對於當前學生公共服務動機的影響。本研究採取問卷調查，針對單一校系之行政管理與企業管理學系學生為研究對象，從個人家庭與學科背景等面向，探討影響個人公共服務動機的主要因素。研究結果發現，無論行管系抑或企管系學生，具有正向且具顯著差異的公共服務動機；然兩者的公共服務動機並不會隨年級不同而有差異。影響因素方面，家庭社會化、同儕氛圍以及服務精神養成，對於行管系與企管系學生的公共服務動機分別具有顯著影響。期藉此實務調查，深化學科教育重視培養與維繫學生公共服務動機的重要性。 參考文獻 王俊元（2014）。強化公共服務動機之可行策略。T & D 飛訊，197，1-32。石堂歷（2012）。文官公共服務動機、工作滿意與工作績效之研究─臺中市政府公務員之實證調查。國立彰化師範大學公共事務與公民教育學系碩士論文，未出版，彰化。江明修（1993）。危機與重建一公共行政教育之省思。國立政治大學學報，66，21-45。余致力（2000）。公私管理之異同：美國傑出公共行政與企業管理碩士學程之比較研究。中國行政評論，10（1），111-154。余韶誠（2012）。政府人力資源的招募管理－以公務人員高普考試為例。文官制度季刊，4（1），61-83。吳宗憲（2012）。臺南市政府文官公共服務動機與工作滿意、工作努力意願之實證研究－以個人∕組織配適度作為調節變項。公共行政學報，43，91-126。吳定（1983）。公共行政發展趨勢之研究。中國行政，10（1），111-154。吳挺鋒（2013）。全民瘋搶鐵飯碗。天下雜誌，532，46。吳瓊恩（1993）。公共行政的教育內涵與方向。國立政治大學學報，66，1-19。吳瓊恩、李允傑、陳銘薰（2005）。公共管理。新北：空大。呂育誠（2004）。人力資本觀點公務人員角色的再定位。人事月刊，39（3），20-29。呂美慧（2012）。同儕學習，2012 年10 月，取自：http://terms.naer.edu.tw/detail/1453902/。李小華（2010）。公共服務動機研究—對中國MPA 研究生公共服務動機的實證分析。北京：中國社會科學。李欣岳（2012）。企業不可不知6 大關鍵字。Cheers 雜誌，146，72-78。林玉雯（2015）。公共服務動機量表與前導因子之實證研究。國立暨南國際大學公共行政與政策學系博士論文，未出版，南投。林昱彰（2016）。公共服務動機解釋因素之研究—以台北市政府公務人員為例。淡江大學公共行政學系公共政策碩士論文，未出版，新北。邱皓政（2019）。量化研究與統計分析（修訂六版）。台北：五南。施能傑（2003）。公務人員考選制度的評估。臺灣政治學刊，7（1），157-207。張文菁（譯）（2009）。組織行為（Leigh L. 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國立政治大學
公共行政學系
101256011資料來源 http://thesis.lib.nccu.edu.tw/record/#G0101256011 資料類型 thesis dc.contributor.advisor 陳敦源 zh_TW dc.contributor.advisor Chen, Don-Yun en_US dc.contributor.author (作者) 洪婉瑜 zh_TW dc.creator (作者) 洪婉瑜 zh_TW dc.date (日期) 2019 en_US dc.date.accessioned 5-九月-2019 16:48:14 (UTC+8) - dc.date.available 5-九月-2019 16:48:14 (UTC+8) - dc.date.issued (上傳時間) 5-九月-2019 16:48:14 (UTC+8) - dc.identifier (其他 識別碼) G0101256011 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/125732 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 公共行政學系 zh_TW dc.description (描述) 101256011 zh_TW dc.description.abstract (摘要) 順應環境變遷、時代脈動，人力資源的獲得已被視為組織運作的重要關鍵，行政體系所需的管理人才，正奠基於學校正規教育傳授的核心價值。公共行政教育目的，即為國家與社會培養具備公共事務專業能力的人才，除著重行政管理學識知能的培育外，亦擔負起公共行政核心價值傳遞，究竟學科教育能否為學子養成具學識以外從事公共服務的動機，為大學系所培育行政管理人才不可忽視的重要課題。公共服務動機迄今研究成果，從學科背景探究公共服務動機的相關研究目前仍知之甚少，本研究透過初探性的實證研究，瞭解具公共行政學科屬性與非公共行政學科屬性的學生，兩者公共服務動機異同程度與影響因素，實證學科背景對於當前學生公共服務動機的影響。本研究採取問卷調查，針對單一校系之行政管理與企業管理學系學生為研究對象，從個人家庭與學科背景等面向，探討影響個人公共服務動機的主要因素。研究結果發現，無論行管系抑或企管系學生，具有正向且具顯著差異的公共服務動機；然兩者的公共服務動機並不會隨年級不同而有差異。影響因素方面，家庭社會化、同儕氛圍以及服務精神養成，對於行管系與企管系學生的公共服務動機分別具有顯著影響。期藉此實務調查，深化學科教育重視培養與維繫學生公共服務動機的重要性。 zh_TW dc.description.tableofcontents 第一章 緒論 1第一節 研究背景與動機 1第二節 研究目的與研究問題 5第三節 研究流程與範圍 7第二章 文獻回顧 8第一節 公私部門管理的異同 8第二節 公共服務動機研究 10第三節 公共服務動機相關研究 21第四節 研究假設 27第三章 研究設計 31第一節 研究架構 31第二節 問卷設計 32第三節 研究對象 37第四節 資料分析方法 39第四章 實證結果與分析 41第一節 問卷回收情形與信效度分析 41第二節 描述性統計分析 49第三節 差異分析 54第四節 影響公共服務動機的因素 60第五章 結論與建議 69第一節 研究發現與討論 69第二節 後續研究建議與限制 72 參考文獻 73 zh_TW dc.format.extent 1947396 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0101256011 en_US dc.subject (關鍵詞) 公共服務動機 zh_TW dc.subject (關鍵詞) 學科背景 zh_TW dc.subject (關鍵詞) 公共行政教育 zh_TW dc.title (題名) 大學生公共服務動機差異程度與影響因素研究－以某大學行政管理學系與企業管理學系為例 zh_TW dc.title (題名) A Study on Explanatory Factors Behind College Student’s Public Service Motivation－A Comparative Study of Public and Business Administration in An University en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 王俊元（2014）。強化公共服務動機之可行策略。T & D 飛訊，197，1-32。石堂歷（2012）。文官公共服務動機、工作滿意與工作績效之研究─臺中市政府公務員之實證調查。國立彰化師範大學公共事務與公民教育學系碩士論文，未出版，彰化。江明修（1993）。危機與重建一公共行政教育之省思。國立政治大學學報，66，21-45。余致力（2000）。公私管理之異同：美國傑出公共行政與企業管理碩士學程之比較研究。中國行政評論，10（1），111-154。余韶誠（2012）。政府人力資源的招募管理－以公務人員高普考試為例。文官制度季刊，4（1），61-83。吳宗憲（2012）。臺南市政府文官公共服務動機與工作滿意、工作努力意願之實證研究－以個人∕組織配適度作為調節變項。公共行政學報，43，91-126。吳定（1983）。公共行政發展趨勢之研究。中國行政，10（1），111-154。吳挺鋒（2013）。全民瘋搶鐵飯碗。天下雜誌，532，46。吳瓊恩（1993）。公共行政的教育內涵與方向。國立政治大學學報，66，1-19。吳瓊恩、李允傑、陳銘薰（2005）。公共管理。新北：空大。呂育誠（2004）。人力資本觀點公務人員角色的再定位。人事月刊，39（3），20-29。呂美慧（2012）。同儕學習，2012 年10 月，取自：http://terms.naer.edu.tw/detail/1453902/。李小華（2010）。公共服務動機研究—對中國MPA 研究生公共服務動機的實證分析。北京：中國社會科學。李欣岳（2012）。企業不可不知6 大關鍵字。Cheers 雜誌，146，72-78。林玉雯（2015）。公共服務動機量表與前導因子之實證研究。國立暨南國際大學公共行政與政策學系博士論文，未出版，南投。林昱彰（2016）。公共服務動機解釋因素之研究—以台北市政府公務人員為例。淡江大學公共行政學系公共政策碩士論文，未出版，新北。邱皓政（2019）。量化研究與統計分析（修訂六版）。台北：五南。施能傑（2003）。公務人員考選制度的評估。臺灣政治學刊，7（1），157-207。張文菁（譯）（2009）。組織行為（Leigh L. 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