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題名 精實倉儲於快消品產業之應用 —以A公司為例
The Application of Lean Warehousing in FMCG Industry: A Case Study of Company A作者 林玟妤
Lin, Wen-Yu貢獻者 羅明琇
Lo, Sonia M.
林玟妤
Lin, Wen-Yu關鍵詞 程序流程圖
包裝作業
包裝工作站佈局
精實物流
倉儲管理
精實思維
Flow Process Chart
Packing Operation
Packing Station Layout
Lean Logistics
Warehouse Management
Lean Thinking日期 2020 上傳時間 6-Apr-2020 14:49:26 (UTC+8) 摘要 在美妝市場逐年競爭，消費者需求瞬息萬變的情況下，為了成功拿下訂單，快速回應成為企業脫穎而出的核心能力。對於大多仰賴進口的美妝產品來說，物流效率更是關鍵。本研究以跨國FMCG集團台灣分公司為研究對象，透過訪談、觀察、數據搜集，分析該公司物流中心現行出貨流程，並利用精實倉儲（Lean Warehousing）的理論基礎，提出作業流程的優化方案，最後檢視改善成效。根據數據顯示，包裝作業的效率仍有成長空間，進一步由程序流程圖（Flow Process Chart）發現，包裝作業隱藏著搬運、等待、低估人才等浪費。綜合訪談與觀察結果，依據人員教育訓練、流程優化、績效表現、實體佈局調整等四大構面設計改善方案；其中佈局調整方案獲得落實，非增值時間（Non Value-Added Time）、移動次數與距離等指標表現得到好轉。本研究透過實務案例證明：一、程序流程圖能夠幫助管理者辨識流程中的潛在浪費。二、員工參與（Employee Involvement）是持續改進的重要動能。三、打造精實倉儲佈局，不需耗費龐大成本。
In the case of increasingly fierce competition in the beauty market and the consistent changes in consumer demand, to successfully win orders, "Quick Response" has become the core competency for business to stand out.This study takes the Taiwan branch of a multinational FMCG group as the research object. Analysis of the current outbound process in the firm`s distribution center is performed through interviews, observations and data collection. A proposed solution adopting the theory of Lean Warehousing is applied and the result is reviewed after execution.According to the data, there`s room for growth in the efficiency of packing operation. The wastes of transport, waiting and underutilization of people’s skills in the packing process are identified via Flow Process Chart. Improvement solutions are designed into 4 parts (employee training, process optimization, performance review, and physical layout adjustment) based on the interviews and observation; the layout adjustment suggestion is adopted by the company which declines non-value-added time, moving distance and frequency.The following points are proved through this case study research: 1. Flow Process Chart helps managers find the potential wastes in the process. 2. Employee Involvement is an important driving force for continuous improvement. 3. The cost of making a lean warehouse layout is affordable.參考文獻 吳元熙. (2019). 3.5億人社群助攻！抓住關鍵消費者，美妝龍頭萊雅搭微網紅飆12年業績新高. Retrieved from https://www.bnext.com.tw/article/55359/loreal-social-marketing沃瑪克. (2004). 精實革命 : 消除浪費、創造獲利的有效方法 / 詹姆斯.沃馬克(James P. Womack), 丹尼爾.瓊斯(Daniel T. Jones)著 ; 鍾漢清譯 (初版 ed.). 臺北市: 經濟新潮社出版.東方線上. (2017). 早鳥、晚鳥都快速增加》面對消費速度M型化，３方向調整行銷策略. Retrieved from https://www.smartm.com.tw/article/33313833cea3林清河. (2007). 工作研究: 華泰文化事業股份有限公司.張寶誠. (2010). 精實管理流程創新. Retrieved from https://mymkc.com/article/content/21019經濟部統計處. (2018). 化粧品產業亮光彩，106年出口創新高.產業經濟統計簡訊《305》 [Press release]經濟部統計處. (2019). 產業經濟統計簡訊《328》 [Press release]鄭順仁. (2011). 21世紀的全員工業工程－程序分析. Retrieved from https://mymkc.com/article/content/21228盧瑞琴, 王明慈, & 許哲彰. (2010). 電子維修流程評估改善－個案探討. [Improvement of Electronic Maintenance Process-A Case Study]. 商業現代化學刊, 5(3), 117-137. doi:10.6132/jcm.2010.5.3.08Nielsen. (2018). 快速流通消費品線上銷售速度比線下快四倍 [Press release].KANTAR. (2019). 台灣民生消費品市場趨勢.Åberg, H. (2019). Layout Redesign and Automation for a Lean Packing Process in a Distribution Center.Abushaikha, I. (2018). The influence of logistics clustering on distribution capabilities: a qualitative study. International Journal of Retail & Distribution Management, 46(6), 577-594.Alicke, K., & Lösch, M. (2010). Lean and mean: How does your supply chain shape up. McKinsey & Company 2010.Anđelković, A., Radosavljević, M., & Stošić, D. (2016). Effects of Lean tools in achieving Lean warehousing. Economic Themes, 54(4), 517-534.Arnold, D. (2003). Strategies for entering and developing international markets. Financial Times Prentice Hall.Baker, P., & Canessa, M. (2009). Warehouse design: A structured approach. European Journal of Operational Research, 193(2), 425-436Bartholdi III, J. J., & Hackman, S. T. (2019). Warehouse and distribution science: The Supply Chain & Logistics InstituteH. Milton Stewart School of Industrial and Systems Engineering Georgia Institute of Technology.Basu, R. (2008). Chapter 7 - Tools for improvement. In R. Basu (Ed.), Implementing Six Sigma and Lean (pp. 112-132). Oxford: Butterworth-Heinemann.Cisco-Eagle. (n.d.). How to Configure an Efficient Packing Station. Retrieved from https://www.cisco-eagle.com/catalog/category/3190/configuring-an-efficient-packaging-stationEmiliani, M. L. (2006). Origins of lean management in America: the role of Connecticut businesses. Journal of management History, 12(2), 167-184.Faber, N., De Koster, M., & Smidts, A. (2013). Organizing warehouse management. International Journal of Operations & Production Management, 33(9), 1230-1256.Frazelle, E. (1996). World-Class Warehousing. Logistics Resources International. Inc., Atlanta, GA.Frazelle, E. (2002). World-class warehousing and material handling (Vol. 1): McGraw-Hill New York.Gerring, J. (2006). Case study research: Principles and practices: Cambridge university press.Hines, P., & Rich, N. (1997). The seven value stream mapping tools. International Journal of Operations & Production Management, 17(1), 46-64.Jiang, X., Zhou, Y., Zhang, Y., Sun, L., & Hu, X. (2018). Order batching and sequencing problem under the pick-and-sort strategy in online supermarkets. Procedia Computer Science, 126, 1985-1993.Kanamori, S., Shibanuma, A., & Jimba, M. (2016). Applicability of the 5S management method for quality improvement in health-care facilities: a review. Tropical medicine and health, 44(1), 21.Kembro, J. H., Norrman, A., & Eriksson, E. (2018). Adapting warehouse operations and design to omni-channel logistics: a literature review and research agenda. International Journal of Physical Distribution & Logistics Management, 48(9), 890-912.Ketchen Jr., D. J., & Hult, G. T. M. (2007). Bridging organization theory and supply chain management: The case of best value supply chains. Journal of Operations Management, 25(2), 573-580. doi:10.1016/j.jom.2006.05.010Lawal, A. K., Rotter, T., Kinsman, L., Sari, N., Harrison, L., Jeffery, C., . . . Flynn, R. (2014). Lean management in health care: definition, concepts, methodology and effects reported (systematic review protocol). Systematic Reviews, 3(1), 103. doi:10.1186/2046-4053-3-103Marci, K. (2019, Jul 2). What the $532bn beauty industry looks like in 2019. Retrieved from https://edited.com/resources/what-the-beauty-industry-looks-like-in-the-future/Melton, T. (2005). The benefits of lean manufacturing: what lean thinking has to offer the process industries. Chemical engineering research and design, 83(6), 662-673.Myerson, P. (2012). Lean supply chain and logistics management.Piasecki, D. (2001). Order picking: Methods and equipment for piece pick, case pick, and pallet pick operations. Retrieved May, 11, 2010.Richards, G. (2014). Warehouse management : a complete guide to improving efficiency and minimizing costs in the modern warehouse: Kogan Page Ltd.Roodbergen, K. J., Vis, I. F., & Taylor Jr, G. D. (2015). Simultaneous determination of warehouse layout and control policies. International Journal of Production Research, 53(11), 3306-3326.Ryan, F., Coughlan, M., & Cronin, P. (2009). Interviewing in qualitative research: The one-to-one interview. International Journal of Therapy and Rehabilitation, 16(6), 309-314.ShipHero. (2019). How To Optimize Your Warehouse Layout. Retrieved from https://shiphero.com/blog/optimize-warehouse-layout/Silva, F., & Barros, M. (2012). Process planning for industrialized housing construction: lessons from the manufacturing industry.Specter, S. P. (2015, 1st September). 4 ways packing stations have evolved. Modern Materials Handling. Retrieved from https://www.mmh.com/article/4_ways_packing_stations_have_evolvedTostar, M., & Karlsson, P. (2008). Lean Warehousing-Gaining from Lean thinking in Warehousing.Vanderbeck, E. J., & Mitchell, M. R. (2015). Principles of cost accounting: Cengage Learning.Wessman, I., & Bärring, M. (2014). Analysing the Current State of a Warehouse-A Framework Based on VSM, Activity Profiling and Benchmarking.Wood, D. F., Wardlow, D. L., Murphy, P. R., Johnson, J. C., & Johnson, J. (1999). Contemporary logistics. Prentice Hall, Upper Saddle River, NJ, 7458, 4-23.Wu, T., Wang, W., Tang, C. S., Liu, D., Gao, F., & Fang, C. (2008). How do foreign cosmetics companies align their supply chains and distribution channels in China? International Journal of Logistics Research and Applications, 11(3), 201-228. doi:10.1080/13675560701635500Yin, R. K. (2017). Case study research and applications: Design and methods: Sage publications. 描述 碩士
國立政治大學
企業管理研究所(MBA學位學程)
107363008資料來源 http://thesis.lib.nccu.edu.tw/record/#G0107363008 資料類型 thesis dc.contributor.advisor 羅明琇 zh_TW dc.contributor.advisor Lo, Sonia M. en_US dc.contributor.author (Authors) 林玟妤 zh_TW dc.contributor.author (Authors) Lin, Wen-Yu en_US dc.creator (作者) 林玟妤 zh_TW dc.creator (作者) Lin, Wen-Yu en_US dc.date (日期) 2020 en_US dc.date.accessioned 6-Apr-2020 14:49:26 (UTC+8) - dc.date.available 6-Apr-2020 14:49:26 (UTC+8) - dc.date.issued (上傳時間) 6-Apr-2020 14:49:26 (UTC+8) - dc.identifier (Other Identifiers) G0107363008 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/129238 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 企業管理研究所(MBA學位學程) zh_TW dc.description (描述) 107363008 zh_TW dc.description.abstract (摘要) 在美妝市場逐年競爭，消費者需求瞬息萬變的情況下，為了成功拿下訂單，快速回應成為企業脫穎而出的核心能力。對於大多仰賴進口的美妝產品來說，物流效率更是關鍵。本研究以跨國FMCG集團台灣分公司為研究對象，透過訪談、觀察、數據搜集，分析該公司物流中心現行出貨流程，並利用精實倉儲（Lean Warehousing）的理論基礎，提出作業流程的優化方案，最後檢視改善成效。根據數據顯示，包裝作業的效率仍有成長空間，進一步由程序流程圖（Flow Process Chart）發現，包裝作業隱藏著搬運、等待、低估人才等浪費。綜合訪談與觀察結果，依據人員教育訓練、流程優化、績效表現、實體佈局調整等四大構面設計改善方案；其中佈局調整方案獲得落實，非增值時間（Non Value-Added Time）、移動次數與距離等指標表現得到好轉。本研究透過實務案例證明：一、程序流程圖能夠幫助管理者辨識流程中的潛在浪費。二、員工參與（Employee Involvement）是持續改進的重要動能。三、打造精實倉儲佈局，不需耗費龐大成本。 zh_TW dc.description.abstract (摘要) In the case of increasingly fierce competition in the beauty market and the consistent changes in consumer demand, to successfully win orders, "Quick Response" has become the core competency for business to stand out.This study takes the Taiwan branch of a multinational FMCG group as the research object. Analysis of the current outbound process in the firm`s distribution center is performed through interviews, observations and data collection. A proposed solution adopting the theory of Lean Warehousing is applied and the result is reviewed after execution.According to the data, there`s room for growth in the efficiency of packing operation. The wastes of transport, waiting and underutilization of people’s skills in the packing process are identified via Flow Process Chart. Improvement solutions are designed into 4 parts (employee training, process optimization, performance review, and physical layout adjustment) based on the interviews and observation; the layout adjustment suggestion is adopted by the company which declines non-value-added time, moving distance and frequency.The following points are proved through this case study research: 1. Flow Process Chart helps managers find the potential wastes in the process. 2. Employee Involvement is an important driving force for continuous improvement. 3. The cost of making a lean warehouse layout is affordable. en_US dc.description.tableofcontents 致謝 I摘要 IIAbstract III目次 IV圖次 VIII表次 X第壹章 緒論 1第一節 研究背景與動機 1第二節 研究問題與目的 5第三節 研究流程 5第貳章 文獻探討 7第一節 倉儲管理 7（一） 倉儲作業流程 7（二） 進貨與出貨 8（三） 倉儲設計與佈局 10（四） 包裝工作站設計 11第二節 精實倉儲管理 12（一） 精實思維 12（二） 精實帶來的效益 14（三） 精實的實施步驟 15（四） 精實倉儲(Lean Warehousing) 15（五） 精實倉儲的七大浪費(Seven Wastes) 16第三節 流程程序圖 18（一） 五種活動類型 18（二） 改善要點四原則 19第四節 價值溪流圖 20第參章 研究方法 22第一節 研究方法選擇因素 22第二節 研究對象選擇 22第肆章 個案分析 26第一節 個案公司介紹 26第二節 物流中心簡介 26（一） 倉庫佈局 26（二） 人員概況 28第三節 倉儲作業 29（一） 作業流程簡述 29（二） 收貨 29（三） VAS 加工 30（四） 上架 32（五） 出貨 321 波次備貨 322 揀貨 333 包裝 34（六） 配送 35第四節 PDA 揀貨包裝系統 36第五節 現場作業問題 37第伍章 改善方案與結果 41第一節 包裝作業流程分析 41第二節 改善方案 44（一） 改良工作站佈局 46（二） 建立詳細易讀的 SOP(Standard Operating Procedures) 50（三） 責任規範與績效指標 50第三節 實際結果 51第陸章 結論與建議 55第一節 結論 55第二節 研究貢獻 56第三節 未來方向 57參考文獻 60中文部分 60英文部分 61附錄 64第一次訪談 64第二次訪談 64 zh_TW dc.format.extent 3631792 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0107363008 en_US dc.subject (關鍵詞) 程序流程圖 zh_TW dc.subject (關鍵詞) 包裝作業 zh_TW dc.subject (關鍵詞) 包裝工作站佈局 zh_TW dc.subject (關鍵詞) 精實物流 zh_TW dc.subject (關鍵詞) 倉儲管理 zh_TW dc.subject (關鍵詞) 精實思維 zh_TW dc.subject (關鍵詞) Flow Process Chart en_US dc.subject (關鍵詞) Packing Operation en_US dc.subject (關鍵詞) Packing Station Layout en_US dc.subject (關鍵詞) Lean Logistics en_US dc.subject (關鍵詞) Warehouse Management en_US dc.subject (關鍵詞) Lean Thinking en_US dc.title (題名) 精實倉儲於快消品產業之應用 —以A公司為例 zh_TW dc.title (題名) The Application of Lean Warehousing in FMCG Industry: A Case Study of Company A en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 吳元熙. (2019). 3.5億人社群助攻！抓住關鍵消費者，美妝龍頭萊雅搭微網紅飆12年業績新高. Retrieved from https://www.bnext.com.tw/article/55359/loreal-social-marketing沃瑪克. (2004). 精實革命 : 消除浪費、創造獲利的有效方法 / 詹姆斯.沃馬克(James P. Womack), 丹尼爾.瓊斯(Daniel T. Jones)著 ; 鍾漢清譯 (初版 ed.). 臺北市: 經濟新潮社出版.東方線上. (2017). 早鳥、晚鳥都快速增加》面對消費速度M型化，３方向調整行銷策略. Retrieved from https://www.smartm.com.tw/article/33313833cea3林清河. (2007). 工作研究: 華泰文化事業股份有限公司.張寶誠. (2010). 精實管理流程創新. Retrieved from https://mymkc.com/article/content/21019經濟部統計處. (2018). 化粧品產業亮光彩，106年出口創新高.產業經濟統計簡訊《305》 [Press release]經濟部統計處. (2019). 產業經濟統計簡訊《328》 [Press release]鄭順仁. (2011). 21世紀的全員工業工程－程序分析. Retrieved from https://mymkc.com/article/content/21228盧瑞琴, 王明慈, & 許哲彰. (2010). 電子維修流程評估改善－個案探討. [Improvement of Electronic Maintenance Process-A Case Study]. 商業現代化學刊, 5(3), 117-137. doi:10.6132/jcm.2010.5.3.08Nielsen. (2018). 快速流通消費品線上銷售速度比線下快四倍 [Press release].KANTAR. (2019). 台灣民生消費品市場趨勢.Åberg, H. (2019). Layout Redesign and Automation for a Lean Packing Process in a Distribution Center.Abushaikha, I. (2018). The influence of logistics clustering on distribution capabilities: a qualitative study. International Journal of Retail & Distribution Management, 46(6), 577-594.Alicke, K., & Lösch, M. (2010). Lean and mean: How does your supply chain shape up. McKinsey & Company 2010.Anđelković, A., Radosavljević, M., & Stošić, D. (2016). Effects of Lean tools in achieving Lean warehousing. Economic Themes, 54(4), 517-534.Arnold, D. (2003). Strategies for entering and developing international markets. Financial Times Prentice Hall.Baker, P., & Canessa, M. (2009). Warehouse design: A structured approach. European Journal of Operational Research, 193(2), 425-436Bartholdi III, J. J., & Hackman, S. T. (2019). Warehouse and distribution science: The Supply Chain & Logistics InstituteH. Milton Stewart School of Industrial and Systems Engineering Georgia Institute of Technology.Basu, R. (2008). Chapter 7 - Tools for improvement. In R. Basu (Ed.), Implementing Six Sigma and Lean (pp. 112-132). Oxford: Butterworth-Heinemann.Cisco-Eagle. (n.d.). How to Configure an Efficient Packing Station. Retrieved from https://www.cisco-eagle.com/catalog/category/3190/configuring-an-efficient-packaging-stationEmiliani, M. L. (2006). Origins of lean management in America: the role of Connecticut businesses. Journal of management History, 12(2), 167-184.Faber, N., De Koster, M., & Smidts, A. (2013). Organizing warehouse management. International Journal of Operations & Production Management, 33(9), 1230-1256.Frazelle, E. (1996). World-Class Warehousing. Logistics Resources International. Inc., Atlanta, GA.Frazelle, E. (2002). World-class warehousing and material handling (Vol. 1): McGraw-Hill New York.Gerring, J. (2006). Case study research: Principles and practices: Cambridge university press.Hines, P., & Rich, N. (1997). The seven value stream mapping tools. International Journal of Operations & Production Management, 17(1), 46-64.Jiang, X., Zhou, Y., Zhang, Y., Sun, L., & Hu, X. (2018). Order batching and sequencing problem under the pick-and-sort strategy in online supermarkets. Procedia Computer Science, 126, 1985-1993.Kanamori, S., Shibanuma, A., & Jimba, M. (2016). Applicability of the 5S management method for quality improvement in health-care facilities: a review. Tropical medicine and health, 44(1), 21.Kembro, J. H., Norrman, A., & Eriksson, E. (2018). Adapting warehouse operations and design to omni-channel logistics: a literature review and research agenda. International Journal of Physical Distribution & Logistics Management, 48(9), 890-912.Ketchen Jr., D. J., & Hult, G. T. M. (2007). Bridging organization theory and supply chain management: The case of best value supply chains. Journal of Operations Management, 25(2), 573-580. doi:10.1016/j.jom.2006.05.010Lawal, A. K., Rotter, T., Kinsman, L., Sari, N., Harrison, L., Jeffery, C., . . . Flynn, R. (2014). Lean management in health care: definition, concepts, methodology and effects reported (systematic review protocol). Systematic Reviews, 3(1), 103. doi:10.1186/2046-4053-3-103Marci, K. (2019, Jul 2). What the $532bn beauty industry looks like in 2019. Retrieved from https://edited.com/resources/what-the-beauty-industry-looks-like-in-the-future/Melton, T. (2005). The benefits of lean manufacturing: what lean thinking has to offer the process industries. Chemical engineering research and design, 83(6), 662-673.Myerson, P. (2012). Lean supply chain and logistics management.Piasecki, D. (2001). Order picking: Methods and equipment for piece pick, case pick, and pallet pick operations. Retrieved May, 11, 2010.Richards, G. (2014). Warehouse management : a complete guide to improving efficiency and minimizing costs in the modern warehouse: Kogan Page Ltd.Roodbergen, K. J., Vis, I. F., & Taylor Jr, G. D. (2015). Simultaneous determination of warehouse layout and control policies. International Journal of Production Research, 53(11), 3306-3326.Ryan, F., Coughlan, M., & Cronin, P. (2009). Interviewing in qualitative research: The one-to-one interview. International Journal of Therapy and Rehabilitation, 16(6), 309-314.ShipHero. (2019). How To Optimize Your Warehouse Layout. Retrieved from https://shiphero.com/blog/optimize-warehouse-layout/Silva, F., & Barros, M. (2012). Process planning for industrialized housing construction: lessons from the manufacturing industry.Specter, S. P. (2015, 1st September). 4 ways packing stations have evolved. Modern Materials Handling. Retrieved from https://www.mmh.com/article/4_ways_packing_stations_have_evolvedTostar, M., & Karlsson, P. (2008). Lean Warehousing-Gaining from Lean thinking in Warehousing.Vanderbeck, E. J., & Mitchell, M. R. (2015). Principles of cost accounting: Cengage Learning.Wessman, I., & Bärring, M. (2014). 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