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題名 Email adaptation for conflict handling: A case study of cross-border inter-organisational partnership in East Asia
作者 李怡慧
Lee, Joyce Y.H.
Panteli, Niki
Bülow, Anne Marie
Hsu, Carol
貢獻者 資管系
關鍵詞 adaptation theory; conflict; email; inter‐organisational partnerships; virtual team
日期 2018-03
上傳時間 26-五月-2020 15:09:25 (UTC+8)
摘要 This paper explores the context of email‐based communication in an established but fragile, inter‐organisational partnership, which was often overlain with conflict. Drawing upon adaptation theory, this study explores how participants adapt to the use of email to handle conflict. Extensive data were obtained during a 6‐month field study of a case of cross‐border inter‐organisational collaboration in East Asia. We observed that the individuals involved in the cross‐border partnership used email as a lean form of communication to stop covert conflict from explicitly emerging. In contrast to prior research on the leanness of email in managing conflict, we found that under the described conflict situation the very leanness of email was appreciated and thus, exploited by those concerned to manage the conflict situation. Specifically, we identified 4 key conflict‐triggered adaptation strategies, namely, interaction avoidance, disempowering, blame‐protection, and image‐sheltering that drove the ways in which email was adapted to maintain organisational partnerships under conflict.
關聯 Information Systems Journal, Vol.28, No.2, pp.318-339
資料類型 article
DOI https://doi.org/10.1111/isj.12139
dc.contributor 資管系
dc.creator (作者) 李怡慧
dc.creator (作者) Lee, Joyce Y.H.
dc.creator (作者) Panteli, Niki
dc.creator (作者) Bülow, Anne Marie
dc.creator (作者) Hsu, Carol
dc.date (日期) 2018-03
dc.date.accessioned 26-五月-2020 15:09:25 (UTC+8)-
dc.date.available 26-五月-2020 15:09:25 (UTC+8)-
dc.date.issued (上傳時間) 26-五月-2020 15:09:25 (UTC+8)-
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/129957-
dc.description.abstract (摘要) This paper explores the context of email‐based communication in an established but fragile, inter‐organisational partnership, which was often overlain with conflict. Drawing upon adaptation theory, this study explores how participants adapt to the use of email to handle conflict. Extensive data were obtained during a 6‐month field study of a case of cross‐border inter‐organisational collaboration in East Asia. We observed that the individuals involved in the cross‐border partnership used email as a lean form of communication to stop covert conflict from explicitly emerging. In contrast to prior research on the leanness of email in managing conflict, we found that under the described conflict situation the very leanness of email was appreciated and thus, exploited by those concerned to manage the conflict situation. Specifically, we identified 4 key conflict‐triggered adaptation strategies, namely, interaction avoidance, disempowering, blame‐protection, and image‐sheltering that drove the ways in which email was adapted to maintain organisational partnerships under conflict.
dc.format.extent 311779 bytes-
dc.format.mimetype application/pdf-
dc.relation (關聯) Information Systems Journal, Vol.28, No.2, pp.318-339
dc.subject (關鍵詞) adaptation theory; conflict; email; inter‐organisational partnerships; virtual team
dc.title (題名) Email adaptation for conflict handling: A case study of cross-border inter-organisational partnership in East Asia
dc.type (資料類型) article
dc.identifier.doi (DOI) 10.1111/isj.12139
dc.doi.uri (DOI) https://doi.org/10.1111/isj.12139