| dc.contributor.advisor | 蔡政憲 | zh_TW |
| dc.contributor.advisor | Tsai, Jason | en_US |
| dc.contributor.author (作者) | 卓尚緯 | zh_TW |
| dc.contributor.author (作者) | Cho, Stewart | en_US |
| dc.creator (作者) | 卓尚緯 | zh_TW |
| dc.creator (作者) | Cho, Stewart | en_US |
| dc.date (日期) | 2020 | en_US |
| dc.date.accessioned | 3-八月-2020 17:45:49 (UTC+8) | - |
| dc.date.available | 3-八月-2020 17:45:49 (UTC+8) | - |
| dc.date.issued (上傳時間) | 3-八月-2020 17:45:49 (UTC+8) | - |
| dc.identifier (其他 識別碼) | G0106933028 | en_US |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/131038 | - |
| dc.description (描述) | 碩士 | zh_TW |
| dc.description (描述) | 國立政治大學 | zh_TW |
| dc.description (描述) | 國際經營管理英語碩士學位學程(IMBA) | zh_TW |
| dc.description (描述) | 106933028 | zh_TW |
| dc.description.abstract (摘要) | While improving the operational efficiency of a casualty insurance department in the property insurance industry has been extensively investigated, increasing the performance and efficiency of an underwriting department in a life insurance company is relatively unexplored. The paper studies the improvement of efficiency of the casualty insurance department. The research focuses on how a non-life insurance company should change in order to improve the efficiency of its casualty insurance department from five different factors, which are artificial intelligence (AI) and robots, core systems, internal business processes and delegation of authority policy, employee training, and distribution channels and marketing strategies. Interview information from the participants is categorized in order to ascertain the respondent’s opinions are presented correctly. The findings suggest that property insurance companies could consider using AI or robots, introducing a new core system, giving a higher limit of authorities or delegation of authority for its branches to underwrite more insurance products, and providing training that employees needed to handle daily business routines. These findings have implications for non-life insurance companies to have plans or intend to evaluate what things they should do to increase performance and competitiveness from different perspectives. | en_US |
| dc.description.tableofcontents | 1. Introduction 11.1. Research Background Information 11.2. Purpose of Research 21.3. Research Questions 31.4. Overview of the Paper 32. Method 42.1. Participants 42.2. Questionnaire 52.3. Data Collection Procedure 52.4. Analyses of Interview Results 63. Background Information of the Research Companies 73.1. Overview of the X Company 73.2. Structure and Responsibility of the Casualty Insurance Department in the X Company 83.3. Current Issues about Operations in Casualty Insurance Department of the X Company 84. The Five Factors to Improve the Operational Efficiency of the Casualty Insurance Department 114.1. Artificial Intelligence and Robot 114.1.1. Overview of Artificial Intelligence and Robot in Insurance Industry 114.1.2. Applications of Artificial Intelligence and Robot 134.1.3. Possible Outcomes of Using AI or Robot in Insurance Industry 154.1.4. Robotic Process Automation (RPA) 194.2. Core Systems 234.2.1. Possible Business Drivers of Core Systems in Insurance Industry 244.2.2. Possible Benefits of Legacy Systems Modernization 264.2.3. Core Systems’ Future Applications 294.3. Internal Business Processes and Delegation of Authority Policy 304.3.1. The Purpose of Establishing the Delegation of Authority Policy 304.3.2. The Purpose of Underwriting in the Insurance Industry 314.3.3. Operational Policy, Underwriting Policy, and Underwriting Guidelines in the Insurance Industry 324.3.4. Underwriting Performance Evaluation Metrics 334.4. Employee Training 344.4.1. The Purpose of Employee Training 344.4.2. Types of Employee Training 354.4.3. Possible Benefits of Providing Employee Training 394.4.4. Suggested Training for an Underwriter 414.5. Distribution Channels and Marketing Strategies 434.5.1. Overview of Distribution Channels in Non-Life Insurance Market 434.5.2. Marketing Strategies in the Non-Life Insurance Industry 454.5.3. Evaluation of Marketing Performance 465. Research Results and Analysis 485.1. Research Design 485.2. Research Findings 496. Conclusions 556.1. Conclusions 556.2. Recommendations 566.3. Limitations of the Study 586.4. Suggestions for Future Research 59References 60Appendix 64 | zh_TW |
| dc.format.extent | 1161100 bytes | - |
| dc.format.mimetype | application/pdf | - |
| dc.source.uri (資料來源) | http://thesis.lib.nccu.edu.tw/record/#G0106933028 | en_US |
| dc.subject (關鍵詞) | 運作效率 | zh_TW |
| dc.subject (關鍵詞) | 意外險 | zh_TW |
| dc.subject (關鍵詞) | 人工智慧 | zh_TW |
| dc.subject (關鍵詞) | 核心系統 | zh_TW |
| dc.subject (關鍵詞) | 員工訓練 | zh_TW |
| dc.subject (關鍵詞) | Operational efficiency | en_US |
| dc.subject (關鍵詞) | Casualty insurance | en_US |
| dc.subject (關鍵詞) | Artificial Intelligence | en_US |
| dc.subject (關鍵詞) | Core system | en_US |
| dc.subject (關鍵詞) | Employee training | en_US |
| dc.title (題名) | 提升意外保險部門之營運效率研究 | zh_TW |
| dc.title (題名) | IMPROVING OPERATIONAL EFFICIENCY OF A CASUALTY INSURANCE DEPARTMENT | en_US |
| dc.type (資料類型) | thesis | en_US |
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| dc.identifier.doi (DOI) | 10.6814/NCCU202000750 | en_US |
