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題名 企業總部對跨國企業管理之影響
A Corporate’s Headquarters Management on MNEs作者 李仲傑
Li, Zhong-Jie貢獻者 黃國峯<br>酈芃羽
李仲傑
Li, Zhong-Jie關鍵詞 企業總部
管理控制
管理效率
營運流程
關鍵績效指標
Company headquarters
Management control
Management efficiency
Operation process
Key performance indicators日期 2020 上傳時間 3-Aug-2020 18:44:52 (UTC+8) 摘要 本研究為了解企業總部成立後對跨國企業管理的影響。首先針對企業總部將如何改變母公司高階管理進行影響因素分析，歸納出現有管理方式與企業總部職能之關係。接著以個案研究的研究方法，針對所屬台灣網路線材產業的個案公司進行觀察及訪談，並進一步探究企業成立總部後對管理指標與營運流程的影響為何。最後分析其相互關係並以增進管理效率為目標，對個案公司管理方式提出改善建議。企業總部成立後對跨國企業產生之影響分別為以下三個部分:首先是建立各事業部與子公司間之資訊整合與溝通管道、以集團目標統一人才管理系統、設立各事業部關鍵管理指標。其二為企業總部如何透過責任中心制設定，對事業部關鍵營運指標進行整合性管理。最後一部分為事業部營運單位需配合企業總部之成立擬定合適之控制策略以確保企業總部之管理效率，並得出研究結論為以下三個面向:一、透過總部職能將使管理模式由事業部觀點提升至集團觀點，藉由其職能使集團管理效率提升。二、企業總部將直接管理與事業部成功因素相關之績效指標以掌握事業部營運狀況。三、企業總部功能將使作業層級以控制策略將管理制度一致化以確保各單位營運符合企業總部之目標。最後針對個案公司提出管理改善與建議，並透過企業總部成立所會影響的管理要點。提供給其他欲成立企業總部之公司進行管理作為參考。
In order to understand the impact of corporate headquarters on multinational companies after the establishment of corporate headquarters, this study analyzes the factors that affect how corporate headquarters will change the parent company`s senior management, and summarizes the relationship between management methods and corporate headquarters functions.After the establishment of the company headquarters, the impact on multinational companies is divided into the following three parts:First, establish the information system to integrate and communicate different business departments and subsidiaries, and unify the talent management system from a group perspective, and establish key management indicators for each business department. Secondly, how does the company headquarters establish comprehensive management of key business indicators of business departments through the responsibility center system? The last part is that the operation units of the business department needs to coordinate with the establishment of the company headquarters to formulate appropriate control strategies to ensure the management efficiency of the company headquarters.The conclusion of the study is as follows:1. Through the functions of the headquarters, the management model is upgraded from the perspective of the business department to the perspective of the team, and the efficiency of team management is improved through its functions.2. The company headquarters will directly manage the performance indicators related to the success factors of the business department to grasp the business status of the business department.3. The function of the corporate headquarters will enable the operation level to align the management system with a control strategy to ensure that the operations of each unit are in line with the objectives of the corporate headquarters.參考文獻 網站參考資料經濟部國際貿易局 (2011)。取自https://www.trade.gov.tw/中華民國全國工業總會 (2019)。取自http://www.cnfi.org.tw/front/bin/home.phtml經濟部統計處 (2019)。取自https://www.moea.gov.tw/Mns/dos/home/Home.aspx工業技術研究院-產業科技國際策略發展所 (2019)。取自https://ieknet.iek.org.tw/財訊（2017）。于卓民：集團總部都做這些事。取自https://www.wealth.com.tw/home/articles/11084CTIMES（2019）。工研院：2020台灣整體通訊產業產值將達1兆。取自https://www.ctimes.com.tw/DispNews/tw/5G/%E5%B7%A5%E7%A0%94%E9%99%A2/1910241617HV.shtmlTECHDECISION（2019）。Ethernet Cable Market - Forecasts from 2019 to 2024。取自https://mytechdecisions.com/it-infrastructure/ethernet-cable-demand/businesswire（2019）。Global Automotive Connectors Market - Industry Trends, Share, Size, Growth, Opportunity and Forecast, 2019-2024 - ResearchAndMarkets.com。取自https://www.businesswire.com/news/home/20191119005557/en/Global-Automotive-Connectors-Market---Industry-Trends 英文參考資料Abernethy, M. A., Bouwens, J., & Van Lent, L. (2004). Determinants of control system design in divisionalized firms. The Accounting Review, 79(3), 545-570.Alfoldi, E. A., Clegg, L. J., & McGaughey, S. L. (2012). Coordination at the edge of the empire: The delegation of headquarters functions through regional management mandates. Journal of International Management, 18(3), 276-292.Anthony, R. N., & Govindarajan, V. (2007). Management control systems.Birkinshaw, J., Braunerhjelm, P., Holm, U., & Terjesen, S. (2006). Why do some multinational corporations relocate their headquarters overseas? Strategic Management Journal, 27(7), 681-700.Campbell, A., & Goold, M. (1995). Corporate strategy: The quest for parenting advantage. Harvard business review, 73(2), 120-132.Caves, R. E., Porter, M. E., Spence, M., & Scott, J. T. (1980). Competition in the open economy: A model applied to Canada: Harvard University Press.Chandler, A. D. (1990). Strategy and structure: Chapters in the history of the industrial enterprise (Vol. 120): MIT press.Chandler Jr, A. D. (1991). The functions of the HQ unit in the multibusiness firm. Strategic Management Journal, 12(S2), 31-50.Collis, D., Young, D., & Goold, M. (2012). The size and composition of corporate headquarters in multinational companies: empirical evidence. Journal of International Management, 18(3), 260-275.Collis, D. J., & Montgomery, C. A. (1997). Corporate strategy: Resources and the scope of the firm.Cooper, L. (2010). CSF`s, KPI`s, Metrics, Outcomes and Benefits. Do IT Yourself–itSM Solutions.Eisenhardt, K. M. (1985). Control: Organizational and economic approaches. Management science, 31(2), 134-149.Eisenhardt, K. M. (1989). Building theories from case study research. Academy of management review, 14(4), 532-550.Foss, N. J. (1997). On the rationales of corporate headquarters. Industrial and Corporate Change, 6(2), 313-338.Garvin, D. A., & Levesque, L. C. (2008). The multiunit enterprise.Greenwood, F. (1964). Management in Perspective Effective LRP Requires Action. Academy of Management Journal, 7(3), 224-228.Hamel, G., & Prahalad, C. K. (1990). The core competence of the corporation. Harvard business review, 68(3), 79-91.Henderson, J. V., & Ono, Y. (2008). Where do manufacturing firms locate their headquarters? Journal of Urban Economics, 63(2), 431-450.IDES, C. A. I. O. (2002). Corporate strategy: the role of the centre. Handbook of strategy and management, 98.Johansson, R. (2007). On case study methodology. Open house international, 32(3), 48.Kothari, C. R. (2004). Research methodology: Methods and techniques: New Age International.Merchant, K. A., & Van der Stede, W. A. (2007). Management control systems: performance measurement, evaluation and incentives: Pearson Education.Ouchi, W. G. (1979). A conceptual framework for the design of organizational control mechanisms. Management science, 25(9), 833-848.Parmenter, D. (2007). Developing, implementing and using winning KPIs. In: John Wiley & Sons. New Jersey.Parmenter, D. (2015). Key performance indicators: developing, implementing, and using winning KPIs: John Wiley & Sons.Porter, M. E. (1989). From competitive advantage to corporate strategy. In Readings in strategic management (pp. 234-255): Springer.Prahalad, C. K., & Doz, Y. L. (1981). An approach to strategic control in MNCs. Sloan Management Review (pre-1986), 22(4), 5.Ragab, M. A. F., & Arisha, A. (2017). Research Methodology in Business: A Starter’s Guide. Management and Organizational Studies, 5(1). doi:10.5430/mos.v5n1p1Shahin, A., & Mahbod, M. A. (2007). Prioritization of key performance indicators. International Journal of Productivity and Performance Management.Sloan, A. P. (1990). My years with general motors: Crown Business.Williams, C., & van Triest, S. (2009). The impact of corporate and national cultures on decentralization in multinational corporations. International Business Review, 18(2), 156-167.Williamson, O. E. (1975). Markets and hierarchies. New York, 2630.Yavitz, B., & Newman, W. H. (1982). What the corporation should provide its business units. The Journal of Business Strategy, 3(1), 14.Zainal, Z. (2007). Case study as a research method. Jurnal Kemanusiaan, 5(1). 描述 碩士
國立政治大學
企業管理研究所(MBA學位學程)
107363109資料來源 http://thesis.lib.nccu.edu.tw/record/#G0107363109 資料類型 thesis dc.contributor.advisor 黃國峯<br>酈芃羽 zh_TW dc.contributor.author (Authors) 李仲傑 zh_TW dc.contributor.author (Authors) Li, Zhong-Jie en_US dc.creator (作者) 李仲傑 zh_TW dc.creator (作者) Li, Zhong-Jie en_US dc.date (日期) 2020 en_US dc.date.accessioned 3-Aug-2020 18:44:52 (UTC+8) - dc.date.available 3-Aug-2020 18:44:52 (UTC+8) - dc.date.issued (上傳時間) 3-Aug-2020 18:44:52 (UTC+8) - dc.identifier (Other Identifiers) G0107363109 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/131363 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 企業管理研究所(MBA學位學程) zh_TW dc.description (描述) 107363109 zh_TW dc.description.abstract (摘要) 本研究為了解企業總部成立後對跨國企業管理的影響。首先針對企業總部將如何改變母公司高階管理進行影響因素分析，歸納出現有管理方式與企業總部職能之關係。接著以個案研究的研究方法，針對所屬台灣網路線材產業的個案公司進行觀察及訪談，並進一步探究企業成立總部後對管理指標與營運流程的影響為何。最後分析其相互關係並以增進管理效率為目標，對個案公司管理方式提出改善建議。企業總部成立後對跨國企業產生之影響分別為以下三個部分:首先是建立各事業部與子公司間之資訊整合與溝通管道、以集團目標統一人才管理系統、設立各事業部關鍵管理指標。其二為企業總部如何透過責任中心制設定，對事業部關鍵營運指標進行整合性管理。最後一部分為事業部營運單位需配合企業總部之成立擬定合適之控制策略以確保企業總部之管理效率，並得出研究結論為以下三個面向:一、透過總部職能將使管理模式由事業部觀點提升至集團觀點，藉由其職能使集團管理效率提升。二、企業總部將直接管理與事業部成功因素相關之績效指標以掌握事業部營運狀況。三、企業總部功能將使作業層級以控制策略將管理制度一致化以確保各單位營運符合企業總部之目標。最後針對個案公司提出管理改善與建議，並透過企業總部成立所會影響的管理要點。提供給其他欲成立企業總部之公司進行管理作為參考。 zh_TW dc.description.abstract (摘要) In order to understand the impact of corporate headquarters on multinational companies after the establishment of corporate headquarters, this study analyzes the factors that affect how corporate headquarters will change the parent company`s senior management, and summarizes the relationship between management methods and corporate headquarters functions.After the establishment of the company headquarters, the impact on multinational companies is divided into the following three parts:First, establish the information system to integrate and communicate different business departments and subsidiaries, and unify the talent management system from a group perspective, and establish key management indicators for each business department. Secondly, how does the company headquarters establish comprehensive management of key business indicators of business departments through the responsibility center system? The last part is that the operation units of the business department needs to coordinate with the establishment of the company headquarters to formulate appropriate control strategies to ensure the management efficiency of the company headquarters.The conclusion of the study is as follows:1. Through the functions of the headquarters, the management model is upgraded from the perspective of the business department to the perspective of the team, and the efficiency of team management is improved through its functions.2. The company headquarters will directly manage the performance indicators related to the success factors of the business department to grasp the business status of the business department.3. The function of the corporate headquarters will enable the operation level to align the management system with a control strategy to ensure that the operations of each unit are in line with the objectives of the corporate headquarters. en_US dc.description.tableofcontents 第一章 緒論 1第一節 研究背景與動機 1第二節 研究問題與目的 2第三節 研究流程 3第四節 研究對象與範圍 4第二章 文獻探討 5第一節 企業總部定義與職責 5第二節 責任中心定義及形式 10第三節 關鍵績效指標之定義與功能 13第三章 研究方法 16第一節 研究方法 16第二節 研究設計 20第三節 研究流程 21第四節 訪談對象與資料取得 22第四章 個案公司及產業環境 23第一節 個案公司 23第二節 產業環境 26第三節 生產工廠營運現況 28第五章 研究分析 35第一節 企業總部建置對跨國企業之影響 35第二節 企業總部如何藉由控制指標管理事業部 37第三節 企業總部成立如何影響生產事業部現有流程 44第六章 結論與建議 52第一節 研究結論 52第二節 研究限制與後續建議 55參考資料 56 zh_TW dc.format.extent 2380388 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0107363109 en_US dc.subject (關鍵詞) 企業總部 zh_TW dc.subject (關鍵詞) 管理控制 zh_TW dc.subject (關鍵詞) 管理效率 zh_TW dc.subject (關鍵詞) 營運流程 zh_TW dc.subject (關鍵詞) 關鍵績效指標 zh_TW dc.subject (關鍵詞) Company headquarters en_US dc.subject (關鍵詞) Management control en_US dc.subject (關鍵詞) Management efficiency en_US dc.subject (關鍵詞) Operation process en_US dc.subject (關鍵詞) Key performance indicators en_US dc.title (題名) 企業總部對跨國企業管理之影響 zh_TW dc.title (題名) A Corporate’s Headquarters Management on MNEs en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 網站參考資料經濟部國際貿易局 (2011)。取自https://www.trade.gov.tw/中華民國全國工業總會 (2019)。取自http://www.cnfi.org.tw/front/bin/home.phtml經濟部統計處 (2019)。取自https://www.moea.gov.tw/Mns/dos/home/Home.aspx工業技術研究院-產業科技國際策略發展所 (2019)。取自https://ieknet.iek.org.tw/財訊（2017）。于卓民：集團總部都做這些事。取自https://www.wealth.com.tw/home/articles/11084CTIMES（2019）。工研院：2020台灣整體通訊產業產值將達1兆。取自https://www.ctimes.com.tw/DispNews/tw/5G/%E5%B7%A5%E7%A0%94%E9%99%A2/1910241617HV.shtmlTECHDECISION（2019）。Ethernet Cable Market - Forecasts from 2019 to 2024。取自https://mytechdecisions.com/it-infrastructure/ethernet-cable-demand/businesswire（2019）。Global Automotive Connectors Market - Industry Trends, Share, Size, Growth, Opportunity and Forecast, 2019-2024 - ResearchAndMarkets.com。取自https://www.businesswire.com/news/home/20191119005557/en/Global-Automotive-Connectors-Market---Industry-Trends 英文參考資料Abernethy, M. A., Bouwens, J., & Van Lent, L. (2004). Determinants of control system design in divisionalized firms. The Accounting Review, 79(3), 545-570.Alfoldi, E. A., Clegg, L. J., & McGaughey, S. L. (2012). Coordination at the edge of the empire: The delegation of headquarters functions through regional management mandates. Journal of International Management, 18(3), 276-292.Anthony, R. N., & Govindarajan, V. (2007). Management control systems.Birkinshaw, J., Braunerhjelm, P., Holm, U., & Terjesen, S. (2006). Why do some multinational corporations relocate their headquarters overseas? Strategic Management Journal, 27(7), 681-700.Campbell, A., & Goold, M. (1995). Corporate strategy: The quest for parenting advantage. Harvard business review, 73(2), 120-132.Caves, R. E., Porter, M. E., Spence, M., & Scott, J. T. (1980). Competition in the open economy: A model applied to Canada: Harvard University Press.Chandler, A. D. (1990). Strategy and structure: Chapters in the history of the industrial enterprise (Vol. 120): MIT press.Chandler Jr, A. D. (1991). The functions of the HQ unit in the multibusiness firm. Strategic Management Journal, 12(S2), 31-50.Collis, D., Young, D., & Goold, M. (2012). The size and composition of corporate headquarters in multinational companies: empirical evidence. Journal of International Management, 18(3), 260-275.Collis, D. J., & Montgomery, C. A. (1997). Corporate strategy: Resources and the scope of the firm.Cooper, L. (2010). CSF`s, KPI`s, Metrics, Outcomes and Benefits. Do IT Yourself–itSM Solutions.Eisenhardt, K. M. (1985). Control: Organizational and economic approaches. Management science, 31(2), 134-149.Eisenhardt, K. M. (1989). Building theories from case study research. Academy of management review, 14(4), 532-550.Foss, N. J. (1997). On the rationales of corporate headquarters. Industrial and Corporate Change, 6(2), 313-338.Garvin, D. A., & Levesque, L. C. (2008). The multiunit enterprise.Greenwood, F. (1964). Management in Perspective Effective LRP Requires Action. Academy of Management Journal, 7(3), 224-228.Hamel, G., & Prahalad, C. K. (1990). The core competence of the corporation. Harvard business review, 68(3), 79-91.Henderson, J. V., & Ono, Y. (2008). Where do manufacturing firms locate their headquarters? Journal of Urban Economics, 63(2), 431-450.IDES, C. A. I. O. (2002). Corporate strategy: the role of the centre. Handbook of strategy and management, 98.Johansson, R. (2007). On case study methodology. Open house international, 32(3), 48.Kothari, C. R. (2004). Research methodology: Methods and techniques: New Age International.Merchant, K. A., & Van der Stede, W. A. (2007). Management control systems: performance measurement, evaluation and incentives: Pearson Education.Ouchi, W. G. (1979). A conceptual framework for the design of organizational control mechanisms. Management science, 25(9), 833-848.Parmenter, D. (2007). Developing, implementing and using winning KPIs. In: John Wiley & Sons. New Jersey.Parmenter, D. (2015). Key performance indicators: developing, implementing, and using winning KPIs: John Wiley & Sons.Porter, M. E. (1989). From competitive advantage to corporate strategy. In Readings in strategic management (pp. 234-255): Springer.Prahalad, C. K., & Doz, Y. L. (1981). An approach to strategic control in MNCs. Sloan Management Review (pre-1986), 22(4), 5.Ragab, M. A. F., & Arisha, A. (2017). Research Methodology in Business: A Starter’s Guide. Management and Organizational Studies, 5(1). doi:10.5430/mos.v5n1p1Shahin, A., & Mahbod, M. A. (2007). Prioritization of key performance indicators. International Journal of Productivity and Performance Management.Sloan, A. P. (1990). My years with general motors: Crown Business.Williams, C., & van Triest, S. (2009). The impact of corporate and national cultures on decentralization in multinational corporations. International Business Review, 18(2), 156-167.Williamson, O. E. (1975). Markets and hierarchies. New York, 2630.Yavitz, B., & Newman, W. H. (1982). What the corporation should provide its business units. The Journal of Business Strategy, 3(1), 14.Zainal, Z. (2007). Case study as a research method. Jurnal Kemanusiaan, 5(1). zh_TW dc.identifier.doi (DOI) 10.6814/NCCU202000902 en_US
