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題名 圖書資訊學數位碩士畢業生工作滿意度與碩士班評鑑之研究
Study on Job Satisfaction and Program Evaluation of Alumni for E-learning Library and Information Science Master Programs作者 鄭琬臻
Cheng, Wan-Chen貢獻者 王梅玲
Wang, Mei-Ling
鄭琬臻
Cheng, Wan-Chen關鍵詞 線上教育
數位碩士班
工作滿意度
數位碩士班評鑑
E-learning
E-learning master program
Job Satisfaction
E-learning master programs evaluation日期 2020 上傳時間 2-九月-2020 12:04:45 (UTC+8) 摘要 近年來在職人員利用線上教育方式解決他們因工作無法進行進修學習的困擾，我國圖書資訊學數位碩士班於民國98年開辦，在這十年之間提供了不少館員、教師以及許多非圖書資訊學領域的人員利用線上教育方式取得在職進修碩士的機會，培育出不少畢業生在圖書館或中小學校以及其他行業中繼續發光發熱。有鑑於此，本研究想收集統計十年來臺灣圖書資訊學領域數位碩士畢業生的結構，了解他們的工作現狀，探討畢業生的專業知能應用以及工作滿意度，最後進行以畢業生的數位碩士班的評鑑。除了紀錄數位碩士班這十年的成果外，也希望提供我國圖書資訊學系所在進行數位碩士班規劃的參考依據之一。本研究之研究目的為：（1）調查我國圖書資訊學數位碩士畢業生就業市場；（2）探討圖書資訊學數位碩士畢業生專業能力應用與工作滿意度；（3）建構圖書資訊學線上教育碩士班評鑑模式，並對數位碩士畢業生進行碩士班評鑑；（4）探討圖書資訊學數位碩士畢業生專業能力應用、工作滿意度與碩士班評鑑之相關性。本研究首先透過文獻探討蒐集資料以撰寫訪談大綱及建構問卷初稿後，據訪談結果以及問卷前測修訂正式問卷，包含畢業生基本資料、工作現況、專業知能應用、工作滿意度以及3構面21項指標之碩士班評鑑。擬定正式問卷後便發放予我國政治大學與淡江大學98年至今之171位畢業生，實際回收109份有效問卷，並以統計軟體SPSS進行資料分析。經訪談結果與問卷分析，本研究提出7點結論：（1）我國圖書資訊學數位碩士畢業生以教師為主；（2）教職畢業生專業能力應用程度高於圖書館及其他任職畢業生；（3）圖書館與其他類的畢業生不若教職畢業生對工作感到滿意；（4）本研究建構之數位碩士班評鑑構面與指標具可行性；（5）畢業生認為數位碩士班仍有改進之處；（6）畢業生認為圖書資訊學數位碩士班評鑑與專業能力應用、工作滿意度相互關聯；（7）數位碩士畢業生應用在工作上的專業能力與一般碩士畢業生不同，對工作滿意度及碩士班評鑑也高於一般碩士畢業生。針對上述結論，研究者提出6點建議供我國圖書資訊學系所做為參考：（1）加強資訊科技應用能力；（2）依工作機構分組授課；（3）增加實務或參訪課程；（4）提供永續學習的機會；（5）提供跨校選課，使課程多元化；（6）提升學校圖書館的重要性。關鍵字：線上教育；數位碩士班；工作滿意度；數位碩士班評鑑
In recent years, people on the job used online education to solve their problems of being unable to pursue further studies due to work. E-learning master program in Library and Information Science in Taiwan was opened in 2009. During the past decade, many librarians, teachers have been provided with the opportunity to use online education to obtain on-the-job advanced studies master degree. Many alumni continue to make contributions to libraries, primary and secondary schools, and other industries.In view of this, this research intends to analyze on the structure of Taiwan`s digital master`s degree alumni in the field of library and information science in the past ten years, understand their work status, explore the application of alumni’s professional knowledge and job satisfaction, and conduct evaluation of alumni’s E-learning master program. In addition to recording the achievements of E-learning master program in the past ten years, it also hopes to be one of the reference basis for Department of Library and Information Science to planning of E-learning master`s courses or program.Therefore, the purpose of the study are as follows: (1) To investigate the employment market for alumni of E-learning master program in library and information sciences. (2) To investigate the professional ability application and job satisfaction of graduates of E-learning master program in library and information science. (3) To construct an evaluation model for the master`s program of E-learning in library and information science, and conduct master`s program evaluation for alumni. (4) Find the correlation between the application of professional competence, job satisfaction and the evaluation of E-learning master program.This study collected information through literature discussion to write the interview outline and construct the first draft of the questionnaire. Revise the formal questionnaire based on the interview results and pre-test, include basic information of graduates, job status, application of professional knowledge, job satisfaction, and the evaluation of the master`s class with 21 indicators in 3 dimensions. After the formal questionnaire was drawn up, it was distributed to 171 alumni of Chengchi University and Tamkang University since 1998, and a total of 109 valid samples were collected. The data is analyzed by using SPSS22.0.Through the interview and statistical result, the conclusion is summarized into seven points: (1) The number of graduates of library and information science in Taiwan is mainly teachers. (2) Professional abilities of school faculty graduates is more application than that of librarian and other alumni. (3) Librarian and other alumni are not as satisfied with their jobs as faculty alumni. (4) The evaluation dimensions and indicators of E-learning master program constructed in this study are feasible. (5) Alumni think that E-learning master program still needs improvement. (6) Alumni believe that the evaluation of E-learning master program in library and information science is related to professional ability application and job satisfaction. (7) The professional abilities of E-learning master alumni applied to work are different from those of general master`s alumni, the job satisfaction and the evaluation of E-learning master program are also higher than general master`s degree graduates.According to the conclusions, six suggestions were made as reference for our Department of Library and Information Science and E-learning master student: (1) Strengthen Information technology application capabilities. (2) Group course by work organization. (3) Increase practical or visiting courses. (4) Provide opportunities for lifelong learning. (5) Provide cross-campus course selection to diversify courses. 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國立政治大學
圖書資訊與檔案學研究所
107155007資料來源 http://thesis.lib.nccu.edu.tw/record/#G0107155007 資料類型 thesis dc.contributor.advisor 王梅玲 zh_TW dc.contributor.advisor Wang, Mei-Ling en_US dc.contributor.author (作者) 鄭琬臻 zh_TW dc.contributor.author (作者) Cheng, Wan-Chen en_US dc.creator (作者) 鄭琬臻 zh_TW dc.creator (作者) Cheng, Wan-Chen en_US dc.date (日期) 2020 en_US dc.date.accessioned 2-九月-2020 12:04:45 (UTC+8) - dc.date.available 2-九月-2020 12:04:45 (UTC+8) - dc.date.issued (上傳時間) 2-九月-2020 12:04:45 (UTC+8) - dc.identifier (其他 識別碼) G0107155007 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/131592 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 圖書資訊與檔案學研究所 zh_TW dc.description (描述) 107155007 zh_TW dc.description.abstract (摘要) 近年來在職人員利用線上教育方式解決他們因工作無法進行進修學習的困擾，我國圖書資訊學數位碩士班於民國98年開辦，在這十年之間提供了不少館員、教師以及許多非圖書資訊學領域的人員利用線上教育方式取得在職進修碩士的機會，培育出不少畢業生在圖書館或中小學校以及其他行業中繼續發光發熱。有鑑於此，本研究想收集統計十年來臺灣圖書資訊學領域數位碩士畢業生的結構，了解他們的工作現狀，探討畢業生的專業知能應用以及工作滿意度，最後進行以畢業生的數位碩士班的評鑑。除了紀錄數位碩士班這十年的成果外，也希望提供我國圖書資訊學系所在進行數位碩士班規劃的參考依據之一。本研究之研究目的為：（1）調查我國圖書資訊學數位碩士畢業生就業市場；（2）探討圖書資訊學數位碩士畢業生專業能力應用與工作滿意度；（3）建構圖書資訊學線上教育碩士班評鑑模式，並對數位碩士畢業生進行碩士班評鑑；（4）探討圖書資訊學數位碩士畢業生專業能力應用、工作滿意度與碩士班評鑑之相關性。本研究首先透過文獻探討蒐集資料以撰寫訪談大綱及建構問卷初稿後，據訪談結果以及問卷前測修訂正式問卷，包含畢業生基本資料、工作現況、專業知能應用、工作滿意度以及3構面21項指標之碩士班評鑑。擬定正式問卷後便發放予我國政治大學與淡江大學98年至今之171位畢業生，實際回收109份有效問卷，並以統計軟體SPSS進行資料分析。經訪談結果與問卷分析，本研究提出7點結論：（1）我國圖書資訊學數位碩士畢業生以教師為主；（2）教職畢業生專業能力應用程度高於圖書館及其他任職畢業生；（3）圖書館與其他類的畢業生不若教職畢業生對工作感到滿意；（4）本研究建構之數位碩士班評鑑構面與指標具可行性；（5）畢業生認為數位碩士班仍有改進之處；（6）畢業生認為圖書資訊學數位碩士班評鑑與專業能力應用、工作滿意度相互關聯；（7）數位碩士畢業生應用在工作上的專業能力與一般碩士畢業生不同，對工作滿意度及碩士班評鑑也高於一般碩士畢業生。針對上述結論，研究者提出6點建議供我國圖書資訊學系所做為參考：（1）加強資訊科技應用能力；（2）依工作機構分組授課；（3）增加實務或參訪課程；（4）提供永續學習的機會；（5）提供跨校選課，使課程多元化；（6）提升學校圖書館的重要性。關鍵字：線上教育；數位碩士班；工作滿意度；數位碩士班評鑑 zh_TW dc.description.abstract (摘要) In recent years, people on the job used online education to solve their problems of being unable to pursue further studies due to work. E-learning master program in Library and Information Science in Taiwan was opened in 2009. During the past decade, many librarians, teachers have been provided with the opportunity to use online education to obtain on-the-job advanced studies master degree. Many alumni continue to make contributions to libraries, primary and secondary schools, and other industries.In view of this, this research intends to analyze on the structure of Taiwan`s digital master`s degree alumni in the field of library and information science in the past ten years, understand their work status, explore the application of alumni’s professional knowledge and job satisfaction, and conduct evaluation of alumni’s E-learning master program. In addition to recording the achievements of E-learning master program in the past ten years, it also hopes to be one of the reference basis for Department of Library and Information Science to planning of E-learning master`s courses or program.Therefore, the purpose of the study are as follows: (1) To investigate the employment market for alumni of E-learning master program in library and information sciences. (2) To investigate the professional ability application and job satisfaction of graduates of E-learning master program in library and information science. (3) To construct an evaluation model for the master`s program of E-learning in library and information science, and conduct master`s program evaluation for alumni. (4) Find the correlation between the application of professional competence, job satisfaction and the evaluation of E-learning master program.This study collected information through literature discussion to write the interview outline and construct the first draft of the questionnaire. Revise the formal questionnaire based on the interview results and pre-test, include basic information of graduates, job status, application of professional knowledge, job satisfaction, and the evaluation of the master`s class with 21 indicators in 3 dimensions. After the formal questionnaire was drawn up, it was distributed to 171 alumni of Chengchi University and Tamkang University since 1998, and a total of 109 valid samples were collected. The data is analyzed by using SPSS22.0.Through the interview and statistical result, the conclusion is summarized into seven points: (1) The number of graduates of library and information science in Taiwan is mainly teachers. (2) Professional abilities of school faculty graduates is more application than that of librarian and other alumni. (3) Librarian and other alumni are not as satisfied with their jobs as faculty alumni. (4) The evaluation dimensions and indicators of E-learning master program constructed in this study are feasible. (5) Alumni think that E-learning master program still needs improvement. (6) Alumni believe that the evaluation of E-learning master program in library and information science is related to professional ability application and job satisfaction. (7) The professional abilities of E-learning master alumni applied to work are different from those of general master`s alumni, the job satisfaction and the evaluation of E-learning master program are also higher than general master`s degree graduates.According to the conclusions, six suggestions were made as reference for our Department of Library and Information Science and E-learning master student: (1) Strengthen Information technology application capabilities. (2) Group course by work organization. (3) Increase practical or visiting courses. (4) Provide opportunities for lifelong learning. (5) Provide cross-campus course selection to diversify courses. (6) Enhance the importance of school libraries.Keywords: E-learning, E-learning master program, Job Satisfaction, E-learning master programs evaluation en_US dc.description.tableofcontents 目次 i表目次 iii圖目次 v第一章 緒論 1第一節 問題陳述 1第二節 研究目的 4第三節 研究問題 4第四節 名詞解釋 5第二章 文獻探討 7第一節 圖書資訊學碩士班線上教育 7第二節 圖書資訊學就業市場研究 11第三節 圖書資訊學專業能力與工作滿意度 13第四節 圖書資訊學教育與線上教育評鑑 18第三章 研究方法 23第一節 研究範圍與限制 23第二節 研究設計 23第三節 研究方法 24第四節 研究工具 25第五節 資料蒐集與分析 30第六節 研究實施步驟 34第四章 圖書資訊學數位碩士畢業生工作訪談分析 37第一節 基本資料與工作現況分析 37第二節 專業能力在工作上的應用 40第三節 畢業生工作滿意度 42第四節 數位碩士班評鑑 44第五節 問卷修正 49第五章 問卷調查結果分析 55第一節 前測問卷修正 55第二節 數位碩士畢業生基本資料 57第三節 信度與效度分析 58第四節 畢業生工作現況 59第五節 數位碩士畢業生專業知能應用與工作滿意度 64第六節 數位碩士班評鑑 68第七節 數位碩士畢業生專業能力應用與工作滿意度影響因素分析 74第八節 數位碩士價值影響因素與不同背景畢業生之差異分析 79第九節 綜合討論 81第六章 結論與建議 91第一節 結論 91第二節 建議 93參考文獻 97附錄一、訪談知情同意書 102附錄二、圖書資訊學數位碩士畢業生工作滿意度與碩士班評鑑訪談大綱 103附錄三、圖書資訊學數位碩士畢業生工作滿意度與數位碩士班評鑑調查問卷 104 zh_TW dc.format.extent 4788002 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0107155007 en_US dc.subject (關鍵詞) 線上教育 zh_TW dc.subject (關鍵詞) 數位碩士班 zh_TW dc.subject (關鍵詞) 工作滿意度 zh_TW dc.subject (關鍵詞) 數位碩士班評鑑 zh_TW dc.subject (關鍵詞) E-learning en_US dc.subject (關鍵詞) E-learning master program en_US dc.subject (關鍵詞) Job Satisfaction en_US dc.subject (關鍵詞) E-learning master programs evaluation en_US dc.title (題名) 圖書資訊學數位碩士畢業生工作滿意度與碩士班評鑑之研究 zh_TW dc.title (題名) Study on Job Satisfaction and Program Evaluation of Alumni for E-learning Library and Information Science Master Programs en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 王梅玲（2008）。數位學習認證帶給圖書資訊學教育的挑戰。圖書與資訊學刊，(65)，42-54。王梅玲（2011）。「臺灣圖書資訊學碩士教育回顧與展望」。圖書館學與資訊科學，37(2)，20-40。王梅玲（2013）。數位課程教學法模式與應用：「知識組織與資訊取用課程」實例探討。大學圖書館，17(1)，1-21。王梅玲（2019）。美國與臺灣圖書館與資訊科學線上教育研究。圖書館論壇，(1)，153-170。王梅玲、張艾琦 (2019)。數位碩士班研究生線上學習、圖書館利用與學習成效之研究。圖書館學與資訊科學，45(1)，36- 64。王梅玲、陳巧倫（2009）。品質保證應用在圖書資訊學數位課程發展之行動研究。圖書館學與資訊科學，35(2)，54-65。王梅玲、劉濟慈（2009）。「從圖書館價值探討我國圖書館員基本專業能力」。圖書資訊學研究，4(1)，27-68。王梅玲、蔡佳縈（2009）。「臺灣圖書資訊學教育指南發展之研究」。大學圖書館，13(1)，58-84。王梅玲、謝寶煖（2014）。圖書資訊學導論（二版）。臺北市：五南.王梅玲、藍翊瑄 (2016)，圖書館成果評鑑：看見圖書館的價值。臺北市立圖書館館訊，33(4)，50-72。吳碧蓮（1998）。臺灣地區大學圖書館員工作滿意度影響因素探討。圖書與資訊學刊，(26)，79–92。林彥維（2018）。大學圖書館內部服務品質因素與館員工作滿意度之研究（碩士論文）。國立政治大學圖書資訊與檔案學研究所碩士論文，台北市。政治大學圖書資訊數位在職專班編（2015）。國立政治大學圖書資訊數位碩士在職專班課程規劃書。台北市：政治大學圖書資訊數位在職專班。政治大學圖書資訊數位在職專班編（2019）。國立政治大學圖書資訊數位碩士在職專班十周年紀念專刊。台北市：政治大學圖書資訊數位在職專班。柯君儀、王梅玲（2007）。臺灣圖書資訊學碩士生就業與能力需求之研究。大學圖書館，11(1)，97-116。徐金芬（1985）。我國大學圖書館員工作滿意程度調查研究。圖書館學與資訊科學，11(2)，207-234。徐柔瑾（2018）。1998-2017年圖書情報學遠程教育研究及發展演變（碩士論文）。國立政治大學圖書資訊與檔案學研究所碩士論文，台北市。徐敏珠、楊建民（2006）。數位學習認證機制之探討。中華民國資訊學會通訊，9(1)，149-162。國立臺灣師範大學圖書資訊學數位學習碩士在職專班（2019）。專班簡介。檢自：http://www2.glis.ntnu.edu.tw/blog/index.php?op=ViewArticle&articleId=878&blogId=33國家圖書館編（2013）。臺灣公共圖書館工作人員專業知能研訂芻議。臺北市：國家圖書館。國家圖書館編（2016）。臺灣大學圖書館館員專業知能指標研訂芻議。臺北市：國家圖書館。張艾琦（2016）。數位學習碩士班研究生線上學習、圖書館使用與學習成效之研究（碩士論文）。國立政治大學圖書資訊與檔案學研究所碩士論文，台北市。張淳淳（2008）。輔仁大學圖書資訊學系畢業生就業情況探討。圖書資訊學刊，(67)，39-50。張靜瑜（2018）。我國圖書資訊學碩士畢業生工作調查與碩士班評估（碩士論文）。國立政治大學圖書資訊與檔案學研究所碩士論文，台北市。教育部資訊及科技教育司（2018）。教育部辦理數位學習碩士在職專班審查及認證申請須知。檢自：https://ace.moe.edu.tw/files/download/mas/108-1/005.pdf教育部資訊及教育科技司（2014）。教育部大學遠距教學政策及發展概況。在2014大學遠距教學成果專書（頁2-8）。台北市：教育部數位學習認證專案計畫辦公室。莊道明、王梅玲（2018）。圖書資訊學教育。在國家圖書館（主編），中華民國圖書館民國一○六年鑑（頁269-289）。臺北市：國家圖書館。彭于萍（2012）。探析大學圖書館員工作滿意度、工作自主性與工作績效之關係模式。教育資料與圖書館學，49(4)，563-608。楊美華（1997）。高級圖書館人才的生涯發展與人力之運用研究（計畫編號NSC86-2417-H004-017）。臺北市：國立政治大學圖書資訊學研究所。藍文欽、王翊宇（2019）。圖書資訊學教育。在國家圖書館（主編），中華民國一○七年圖書館年鑑（頁265-310）。臺北市：國家圖書館。國立政治大學（2012）。國立政治大學評鑑實施辦法。檢自：American Library Association. 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