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題名 Managing Change with the Support of Smart Technology: A Field Investigation of Ride-Hailing Services
作者 彭志宏
Peng, Chih-Hung
Kang, Lele
Jiang, Qiqi
Sia, Choon Ling
Liang, Ting-Peng
貢獻者 資管系
關鍵詞 Smart Services, Ride-Hailing Services, Smart Technology, Postadoption Behaviors, Openness to RHS Change, Mixed Data and Method
日期 2020-11
上傳時間 26-五月-2021 10:42:36 (UTC+8)
摘要 With the support of smart technology, IT-enabled services have become “smart” and have progressively disrupted existing markets. Ride-hailing services (RHSs) are widely regarded as representative of these IT-enabled services. However, few studies on IT-enabled services investigate how the technological attributes of smart technology influence service performance in a continuously changing environment. We developed our research model according to Wixom and Todd’s model, the literature on change management, and the literature on information system postadoption behavior. We conducted a large-scale field study by surveying 380 drivers from major metropolises in mainland China and a post hoc qualitative interpretation to validate our model. We found that smart technological attributes of RHS systems (i.e., monitoring, control, advisory support, and responsive support) positively influence functionality and content quality, which in turn influence service quality. In addition, service quality positively influences drivers’ postadoption attitudes and behaviors, including openness to RHS change, job satisfaction, and continuous usage intentions. Our findings provide important theoretical and practical implications.
關聯 Journal of the Association for Information Systems, Vol.21, No.6, pp.1594-1620
資料類型 article
DOI https://doi.org/10.17705/1jais.00647
dc.contributor 資管系
dc.creator (作者) 彭志宏
dc.creator (作者) Peng, Chih-Hung
dc.creator (作者) Kang, Lele
dc.creator (作者) Jiang, Qiqi
dc.creator (作者) Sia, Choon Ling
dc.creator (作者) Liang, Ting-Peng
dc.date (日期) 2020-11
dc.date.accessioned 26-五月-2021 10:42:36 (UTC+8)-
dc.date.available 26-五月-2021 10:42:36 (UTC+8)-
dc.date.issued (上傳時間) 26-五月-2021 10:42:36 (UTC+8)-
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/135151-
dc.description.abstract (摘要) With the support of smart technology, IT-enabled services have become “smart” and have progressively disrupted existing markets. Ride-hailing services (RHSs) are widely regarded as representative of these IT-enabled services. However, few studies on IT-enabled services investigate how the technological attributes of smart technology influence service performance in a continuously changing environment. We developed our research model according to Wixom and Todd’s model, the literature on change management, and the literature on information system postadoption behavior. We conducted a large-scale field study by surveying 380 drivers from major metropolises in mainland China and a post hoc qualitative interpretation to validate our model. We found that smart technological attributes of RHS systems (i.e., monitoring, control, advisory support, and responsive support) positively influence functionality and content quality, which in turn influence service quality. In addition, service quality positively influences drivers’ postadoption attitudes and behaviors, including openness to RHS change, job satisfaction, and continuous usage intentions. Our findings provide important theoretical and practical implications.
dc.format.extent 775962 bytes-
dc.format.mimetype application/pdf-
dc.relation (關聯) Journal of the Association for Information Systems, Vol.21, No.6, pp.1594-1620
dc.subject (關鍵詞) Smart Services, Ride-Hailing Services, Smart Technology, Postadoption Behaviors, Openness to RHS Change, Mixed Data and Method
dc.title (題名) Managing Change with the Support of Smart Technology: A Field Investigation of Ride-Hailing Services
dc.type (資料類型) article
dc.identifier.doi (DOI) 10.17705/1jais.00647
dc.doi.uri (DOI) https://doi.org/10.17705/1jais.00647