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題名 台灣醫學美容診所發展策略探討—以A診所個案為例
A Strategy of Cosmetic and Plastic Surgery Clinic in Taiwan –A Case study of Clinic A
作者 鍾予閎
Chung, Yu-Hung
貢獻者 黃國峯<br>酈芃羽
鍾予閎
Chung, Yu-Hung
關鍵詞 醫美整形
SWOT分析
五力分析
Ansoff矩陣
Cosmetic and Plastic Surgery
SWOT analysis
Porter five force analysis
Ansoff matrix
日期 2021
上傳時間 4-八月-2021 16:33:13 (UTC+8)
摘要 隨著醫療與科技的進步,醫美整形相關的項目越來越多元,所能帶來的美感與自然感不斷提升,加上對於美容整形風氣的接受度不斷提高,醫美產業在台灣的市場與機會與日俱增,許多醫師及投資者紛紛加入醫美產業。然而,醫療產業與商業的初始目的本不相同,卻因為醫美產業的興起而有所疊合,將醫美產業的管理範疇歸屬於衛福部底下的同時,對於原先醫療法制的價值觀是一個衝擊且有許多的衝突。然而,醫美產業於台灣立足已逾二十載,期間有許多苛絆,卻也順利走出一條路。如今台灣的醫美產業也是眾人爭逐的紅海市場之一,且市場有不斷擴增的趨勢。深入了解目前醫美產業的概況與限制,方是進入此一市場的不二法門。除此之外,本研究以一間知名醫美整形集團為例,透過訪談及數據蒐集並分析,探討其於台灣醫美市場發展歷程及策略。

本研究以深度訪談法訪談診所負責人,獲取診所從草創至今的發展沿革及每個時間斷管理團的策略級所面臨到的困難與決策,並透過近年來ERP系統中的部分數據更進一步了解該診所的客戶雛形。將診所得來的資料與其他次級資料做整理後,以SWOT分析、五力分析級Ansoff矩陣三種模型分析市場及個案概況,並總結出以下發現:
1. 醫美整形產業在台灣仍有許多灰色地帶,但隨著科技及技術的進步,市場不斷的擴大,仍吸引大量醫師、業者投入,但品牌知名度、醫師的技術及經驗是搶佔市場的關鍵。
2. 個案診所成功的關鍵因素有三:1. 擁有自己的行銷客服團隊。2. 醫師專司單一手術項目,效益大幅提升。3. 跳脫思維勇於創新。
Along with the improvement of medication and technology, the services of Cosmetic and Plastic Surgery have become more diverse, and the prettiness and naturalness of each service have also improved. Moreover, people are getting more acceptable to cosmetic and plastic surgeries in Taiwan, and the market expands rapidly. Therefore, more and more doctors and investors decide to involve in this industry. However, Cosmetic and Plastic Surgery is the combination of two completely different industries, medication and business. Due to different value systems of the two industries, the development of Cosmetic and Plastic Surgery in Taiwan has lots of conflicts along the way, but still opens up its own path.

Nowadays, Cosmetic and Plastic Surgery industry has become one of the competitive industries that many people contend in Taiwan, and better understanding of the overview and limitations are the only ways to enter this industry. In addition, this research also uses a well-known Cosmetic and Plastic Surgery clinic in Taiwan as a case study, and discusses its strategies and development in Taiwan through analyzing its data and interviews.

After collecting development history and strategic decision making at different timing through interviews with the owner and data through ERP system, this research used SWOT analysis, Porter five force analysis, and Ansoff matrix to analyze the market and development strategy, and concluded as follow:
1. Although there are still many blurry areas, along with the improvement of the technologies and techniques, the Cosmetic and Plastic Surgery market has been expanding constantly in Taiwan, attracting many doctors and investors to join, but reputation of the brand and the experience of the doctors are still the key success factors to seize the market.
2. There are three key success factors of the case clinic: 1. Having its own marketing team. 2. Doctors concentrate on one type of specialized surgery only, rapidly accumulating experience and proficiency. 3. Thinking open-mind and willing to innovate.
參考文獻 AI BEAUTY 英國倫敦醫美整形機構(2019). 英國倫敦 刷酸. AI BEAUTY 英國倫敦醫美整形機構.
https://www.ai-beauty.co/%e8%8b%b1%e5%9b%bd%e4%bc%a6%e6%95%a6-%e5%88%b7%e9%85%b8/?gclid=CjwKCAjw07qDBhBxEiwA6pPbHt2aGIybkmIWHMvikQY_81OVrtMHc_EamZA0NwE4TEVv4hvBT0XAWxoCFK0QAvD_BwE

Emsculpt (2020). 不用虐肌 躺著塑出健美線條. Emsculpt. https://www.emsculpt.com.tw/

Factpedia (2020). 整形外科. Factpedia. https://factpedia.org/index.php?title=%E6%95%B4%E5%BD%A2%E5%A4%96%E7%A7%91&variant=zh-hant

ISAPS (2019). ISAPS International Survey On Aesthetic/Cosmetic Procedures. ISAPS.
https://www.isaps.org/wp-content/uploads/2020/12/Global-Survey-2019.pdf

Kenneth R. Andrews. (1971). The Concept of Corporate Strategy. Irwin, Homewood, IL.

MoneyDJ理財網 (2021). 醫學美容. MoneyDJ理財網. https://www.moneydj.com/kmdj/wiki/wikiViewer.aspx?keyid=b5a22c17-8fdd-4ccf-993b-85fadc7b7d34

Porter, M. (1979) "How competitive forces shape strategy", Harvard Business Review, March/April 1979.

Weihrich Heinz. (1982). “The TOWS Matrix – A Tool for Situational Analysis”. Long Range Planning, London.

小瑜連鎖(2019). 全球醫美現況分析. 每日頭條. https://kknews.cc/zh-tw/health/oajzxnp.html

元和雅(2021). 複合式抽脂. 元和雅
https://www.studytour.com.tw/fixover.html

中華民國內政部戶政司. 人口統計資料. 中華民國內政部戶政司全球資訊網.
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中華民國內政部統計處(2020). 國人更長壽了!平均壽命80.9歲再創新高. 中華民國內政部.
https://www.moi.gov.tw/News_Content.aspx?n=2&s=198384

田孟心(2020). 大整型時代來臨?疫情帶來的五倍醫美熱潮. 天下雜誌. https://www.cw.com.tw/article/5103098

江慧珺、林芳如 (2018). 「整外之父」羅慧夫病逝 子弟醫憶師恩痛哭流涕. 蘋果及時. https://tw.appledaily.com/life/20181204/6VV42WHIJLURU7KFDQ4E7QV56Q/

朱澤民(2009). 2009全民健康保險簡介. 中央健康保險局. https://www.nhi.gov.tw/Resource/webdata/Attach_15544_1_%E5%85%A8%E6%B0%91%E5%81%A5%E5%BA%B7%E4%BF%9D%E9%9A%AA%E7%B0%A1%E4%BB%8B.pdf

全國人口統計資料地圖(2021). 人口數按三階段年齡及性別. https://gis.ris.gov.tw/dashboard.html?key=B02

全國法規資料庫(2021). 醫療法. 全國法規資料庫. https://law.moj.gov.tw/LawClass/LawAll.aspx?PCode=L0020021

李盛雯. (2020). 女性瘋醫美「隆乳」仍是第一!台灣2年動5千台手術、年成長1成. Yahoo!新聞. https://tw.news.yahoo.com/%E5%A5%B3%E6%80%A7%E7%98%8B%E9%86%AB%E7%BE%8E-%E9%9A%86%E4%B9%B3-%E4%BB%8D%E6%98%AF%E7%AC%AC-%E5%8F%B0%E7%81%A32%E5%B9%B4%E5%8B%955%E5%8D%83%E5%8F%B0%E6%89%8B%E8%A1%93-%E5%B9%B4%E6%88%90%E9%95%B71%E6%88%90-102950343.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAFdLutapmYLHIsYgW4S7xln8s2kl2cYyFeJOmZCJm1J8Xht9Kk-THFibrQGelcrVn_U2-eN4p1ZuckIzRI47Wp5uz0DYGXAtZ0WineXEliSBgxJEBqyIpGgXXMxB61qdA10-Jwroe-yxhw1e1v-RLSTWy-2UMGM_5YTTQm7NeQYB

性別力(2021). 同志權益與行動. 性別力GENDER POWER. https://womany.net/gia/2018/lgbtq

卓逸宣、黃霈曦 (2020). 【跨產業】從藍海到紅海,醫美產業如何殺出一條血路?萬芳醫院皮膚科醫師陳昱璁. 天地人文創. https://blog.tiandiren.tw/archives/10453

林欣儒、翟浩宇. 醫療產業分析. 產業分析報告. http://nfuba.nfu.edu.tw/ezfiles/31/1031/img/468/ind12.pdf

皇珈美學(2020). 探索皮秒. 皇珈美學.
https://royalmed.tw/aesthetic-medicine/bQp5RgP6rpDPpojsS

洪子恩(2020). 【鏟肉商機1】全台600家健身房搶百億大餅 看好台青掏錢直追港韓. 蘋果即時. https://tw.appledaily.com/life/20200128/DBV4C3FABEZBHARKPIOYJUCAHM/

教主醫美整形外科診所(2020). 最新消息-魔滴隆乳是什麼. 教主醫美整形外科診所
https://www.bishopclinic.com.tw/news_detail.asp?id=1393

童瑞瑜(2015). 從創新微整形技術觀察醫學美容未來趨勢. 國立政治大學商學院. http://nccur.lib.nccu.edu.tw/bitstream/140.119/73555/1/242701.pdf

極致醫美診所(2017). 整形手術-曼陀隆乳(果凍矽膠隆乳). https://www.acme-clinic.com/c1cntpage-c1_29979-c1-6535-31693.html

揚昇醫美健康集團 (2017). 皮膚雷射種類知多少?淨膚雷射、飛梭雷射、脈衝光雷射等皮膚雷射種類介紹. 痞客邦.
https://ezlady.pixnet.net/blog/post/322564153-%E7%9A%AE%E8%86%9A%E9%9B%B7%E5%B0%84%E7%A8%AE%E9%A1%9E%E7%9F%A5%E5%A4%9A%E5%B0%91%EF%BC%9F%E6%B7%A8%E8%86%9A%E9%9B%B7%E5%B0%84%E3%80%81%E9%A3%9B%E6%A2%AD%E9%9B%B7%E5%B0%84%E3%80%81

勞動部統計處 (2018). 近年我國女性勞動餐與狀況. 勞動部統計處. https://www.mol.gov.tw/media/5759046/%E8%BF%91%E5%B9%B4%E5%A5%B3%E6%80%A7%E5%8B%9E%E5%8B%95%E5%8F%83%E8%88%87%E7%8E%87%E7%8B%80%E6%B3%81.pdf

博智研究. 量化、質化研究. 博智研究.
https://www.embarich.com/Research.html

衛生福利部(2021).各縣市核准施行特定美容醫學手術醫療機構. https://www.mohw.gov.tw/dl-54656-61753779-bc51-414b-9f16-1ea8624387a8.html

緻美整形外科診所. 平胸手術. 緻美整形外科診所. https://chimayclinic.com/shaping?cls=1496193248&id=1497440704
描述 碩士
國立政治大學
企業管理研究所(MBA學位學程)
107363021
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0107363021
資料類型 thesis
dc.contributor.advisor 黃國峯<br>酈芃羽zh_TW
dc.contributor.author (作者) 鍾予閎zh_TW
dc.contributor.author (作者) Chung, Yu-Hungen_US
dc.creator (作者) 鍾予閎zh_TW
dc.creator (作者) Chung, Yu-Hungen_US
dc.date (日期) 2021en_US
dc.date.accessioned 4-八月-2021 16:33:13 (UTC+8)-
dc.date.available 4-八月-2021 16:33:13 (UTC+8)-
dc.date.issued (上傳時間) 4-八月-2021 16:33:13 (UTC+8)-
dc.identifier (其他 識別碼) G0107363021en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/136707-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所(MBA學位學程)zh_TW
dc.description (描述) 107363021zh_TW
dc.description.abstract (摘要) 隨著醫療與科技的進步,醫美整形相關的項目越來越多元,所能帶來的美感與自然感不斷提升,加上對於美容整形風氣的接受度不斷提高,醫美產業在台灣的市場與機會與日俱增,許多醫師及投資者紛紛加入醫美產業。然而,醫療產業與商業的初始目的本不相同,卻因為醫美產業的興起而有所疊合,將醫美產業的管理範疇歸屬於衛福部底下的同時,對於原先醫療法制的價值觀是一個衝擊且有許多的衝突。然而,醫美產業於台灣立足已逾二十載,期間有許多苛絆,卻也順利走出一條路。如今台灣的醫美產業也是眾人爭逐的紅海市場之一,且市場有不斷擴增的趨勢。深入了解目前醫美產業的概況與限制,方是進入此一市場的不二法門。除此之外,本研究以一間知名醫美整形集團為例,透過訪談及數據蒐集並分析,探討其於台灣醫美市場發展歷程及策略。

本研究以深度訪談法訪談診所負責人,獲取診所從草創至今的發展沿革及每個時間斷管理團的策略級所面臨到的困難與決策,並透過近年來ERP系統中的部分數據更進一步了解該診所的客戶雛形。將診所得來的資料與其他次級資料做整理後,以SWOT分析、五力分析級Ansoff矩陣三種模型分析市場及個案概況,並總結出以下發現:
1. 醫美整形產業在台灣仍有許多灰色地帶,但隨著科技及技術的進步,市場不斷的擴大,仍吸引大量醫師、業者投入,但品牌知名度、醫師的技術及經驗是搶佔市場的關鍵。
2. 個案診所成功的關鍵因素有三:1. 擁有自己的行銷客服團隊。2. 醫師專司單一手術項目,效益大幅提升。3. 跳脫思維勇於創新。
zh_TW
dc.description.abstract (摘要) Along with the improvement of medication and technology, the services of Cosmetic and Plastic Surgery have become more diverse, and the prettiness and naturalness of each service have also improved. Moreover, people are getting more acceptable to cosmetic and plastic surgeries in Taiwan, and the market expands rapidly. Therefore, more and more doctors and investors decide to involve in this industry. However, Cosmetic and Plastic Surgery is the combination of two completely different industries, medication and business. Due to different value systems of the two industries, the development of Cosmetic and Plastic Surgery in Taiwan has lots of conflicts along the way, but still opens up its own path.

Nowadays, Cosmetic and Plastic Surgery industry has become one of the competitive industries that many people contend in Taiwan, and better understanding of the overview and limitations are the only ways to enter this industry. In addition, this research also uses a well-known Cosmetic and Plastic Surgery clinic in Taiwan as a case study, and discusses its strategies and development in Taiwan through analyzing its data and interviews.

After collecting development history and strategic decision making at different timing through interviews with the owner and data through ERP system, this research used SWOT analysis, Porter five force analysis, and Ansoff matrix to analyze the market and development strategy, and concluded as follow:
1. Although there are still many blurry areas, along with the improvement of the technologies and techniques, the Cosmetic and Plastic Surgery market has been expanding constantly in Taiwan, attracting many doctors and investors to join, but reputation of the brand and the experience of the doctors are still the key success factors to seize the market.
2. There are three key success factors of the case clinic: 1. Having its own marketing team. 2. Doctors concentrate on one type of specialized surgery only, rapidly accumulating experience and proficiency. 3. Thinking open-mind and willing to innovate.
en_US
dc.description.tableofcontents 致謝 I
摘要 II
目次 V
圖次 VII
表次 VIII
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究問題與目的 2
第二章 文獻探討 3
第一節 SWOT分析 3
第二節 波特五力分析 4
第三節 Ansoff矩陣 6
第三章 研究方法 8
第一節 研究方法 8
第二節 研究設計流程 9
第三節 論文架構 10
第四章 產業及項目背景與案例概況 11
第一節 醫美產業 11
第二節 個案公司概況-A診所 14
第三節 醫美項目介紹 16
第五章 研究分析與發現 21
第一節 SWOT分析 21
第二節 五力分析 43
第三節 Ansoff矩陣 48
第四節 A診所遇到之問題與解決辦法 51
第六章 結論與建議 52
第一節 結論 52
第二節 建議 58
第三節 研究限制 60
參考文獻 61
zh_TW
dc.format.extent 1859294 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0107363021en_US
dc.subject (關鍵詞) 醫美整形zh_TW
dc.subject (關鍵詞) SWOT分析zh_TW
dc.subject (關鍵詞) 五力分析zh_TW
dc.subject (關鍵詞) Ansoff矩陣zh_TW
dc.subject (關鍵詞) Cosmetic and Plastic Surgeryen_US
dc.subject (關鍵詞) SWOT analysisen_US
dc.subject (關鍵詞) Porter five force analysisen_US
dc.subject (關鍵詞) Ansoff matrixen_US
dc.title (題名) 台灣醫學美容診所發展策略探討—以A診所個案為例zh_TW
dc.title (題名) A Strategy of Cosmetic and Plastic Surgery Clinic in Taiwan –A Case study of Clinic Aen_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) AI BEAUTY 英國倫敦醫美整形機構(2019). 英國倫敦 刷酸. AI BEAUTY 英國倫敦醫美整形機構.
https://www.ai-beauty.co/%e8%8b%b1%e5%9b%bd%e4%bc%a6%e6%95%a6-%e5%88%b7%e9%85%b8/?gclid=CjwKCAjw07qDBhBxEiwA6pPbHt2aGIybkmIWHMvikQY_81OVrtMHc_EamZA0NwE4TEVv4hvBT0XAWxoCFK0QAvD_BwE

Emsculpt (2020). 不用虐肌 躺著塑出健美線條. Emsculpt. https://www.emsculpt.com.tw/

Factpedia (2020). 整形外科. Factpedia. https://factpedia.org/index.php?title=%E6%95%B4%E5%BD%A2%E5%A4%96%E7%A7%91&variant=zh-hant

ISAPS (2019). ISAPS International Survey On Aesthetic/Cosmetic Procedures. ISAPS.
https://www.isaps.org/wp-content/uploads/2020/12/Global-Survey-2019.pdf

Kenneth R. Andrews. (1971). The Concept of Corporate Strategy. Irwin, Homewood, IL.

MoneyDJ理財網 (2021). 醫學美容. MoneyDJ理財網. https://www.moneydj.com/kmdj/wiki/wikiViewer.aspx?keyid=b5a22c17-8fdd-4ccf-993b-85fadc7b7d34

Porter, M. (1979) "How competitive forces shape strategy", Harvard Business Review, March/April 1979.

Weihrich Heinz. (1982). “The TOWS Matrix – A Tool for Situational Analysis”. Long Range Planning, London.

小瑜連鎖(2019). 全球醫美現況分析. 每日頭條. https://kknews.cc/zh-tw/health/oajzxnp.html

元和雅(2021). 複合式抽脂. 元和雅
https://www.studytour.com.tw/fixover.html

中華民國內政部戶政司. 人口統計資料. 中華民國內政部戶政司全球資訊網.
https://www.ris.gov.tw/app/portal/346

中華民國內政部統計處(2020). 國人更長壽了!平均壽命80.9歲再創新高. 中華民國內政部.
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dc.identifier.doi (DOI) 10.6814/NCCU202100900en_US