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題名 經由人力派遣聘僱之學生實習經驗滿意度研究－以台灣大專院校學生為例
A Study on the Satisfaction of Internship Experience of Students Hired by Manpower Dispatch -Taking Taiwanese College Students as an Example作者 鄭名孜
Cheng, Ming-Tzu貢獻者 林月雲
Lin, Yeh-Yun
鄭名孜
Cheng, Ming-Tzu關鍵詞 實習生
人力派遣
組織認同
工作滿意度
Interns
Manpower Dispatch
Organizational Identification
Job Satisfaction日期 2022 上傳時間 6-七月-2023 15:19:28 (UTC+8) 摘要 學生時期良好的實習經驗能夠幫助學生提早建立對職場的認識、累積實務工作經驗和探索自身職涯興趣。然而，在勞動彈性化及市場供需等因素的影響之下，「人力派遣」 (manpower dispatch) 已經是經濟與社會現實環境發展之下的趨勢，學生的實習工作也有越來越多以派遣方式聘僱的現象。由於派遣工作大多為短期勞務，還有共同雇主的特性，因此，當派遣與實習結合時，其實習過程是否會讓實習生產生組織認同，派遣實習生與企業直聘實習生在工作滿意度上是否會有差異，以人力派遣制度聘僱的實習生實習感受會是如何? 不同的聘僱制度是否會影響實習生的職場體驗?過往人力派遣的研究，有關「實習生派遣」的議題似乎尚未被討論，故本研究旨在探討經由人力派遣制度聘僱的實習生，相較於企業直聘實習生，在組織認同及工作滿意度上的感受與差異，希望藉由本研究分析了解實習生對派遣工作的感受，並針對實習的現象提出建議，提供大專院校學生未來選擇實習工作之參考。本研究以台灣地區曾有人力派遣及企業直聘實習經驗的大專院校學生為研究對象，總計回收279份網路問卷，回收後統計有效問卷269份，經研究分析後主要發現有下列:1. 派遣實習生相較企業直聘實習生的組織認同沒有顯著差異。2. 派遣實習生相較企業直聘實習生的工作滿意度沒有顯著差異。3. 不同背景變項會影響實習生的組織認同及工作滿意度。4. 組織認同在實習生與工作滿意度之間不具調節效果。
A good internship experience during the school days can help students establish an early understanding of the workplace, accumulate practical work experience, and explore their own career interests. However, under the influence of factors such as labor flexibility and market supply and demand, "Manpower Dispatch" has become a trend under the development of economic and social realities, and more and more students are employed in the form of dispatch for internships. Since dispatch work is mostly short-term labor services with manpower agent as the employer, combining dispatch and internship increases the complexity. Will the interns have organizational identification, and will there be a difference in job satisfaction between the dispatched interns and the interns directly hired by enterprises, and how will the internship experience perceive by the interns through the manpower dispatch system? Do different hiring systems affect interns` workplace experience?The issue of "dispatch interns" has not been widely discussed in previous literature. Therefore, this study aims to explore the organizational identification and job satisfaction of interns hired through the manpower dispatch system, compared with interns directly hired by enterprises. It is hoped that through the analysis of this research, we can understand the feelings of interns on dispatch work and propose some suggestions for college students’ reference to choose internships in the future.In this study, college students interns who went through manpower dispatch and directly hired in Taiwan were selected as the research respondents. A total of 279 online questionnaires were collected, with 269 valid questionnaires. After data analysis, the main findings are as follows:1. There is no significant difference in the organizational identification of directly hired interns compared to dispatched interns.2. There is no significant difference in job satisfaction between directly hired interns and dispatched interns.3. Different background variables will affect interns` organizational identification and job satisfaction.4. 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Organizational citizenship behavior of contingent workers in Singapore. Academy of Management Journal, 41(6), 692-703.Vroom, V. H. (1964). Work and motivation.Wegge, J., van Dick, R., Fisher, G. K., Wecking, C., and Moltzen, K. (2006). Work motivation, organizational identification, and well-being in call centre work. Work and Stress. 20(1), 60-83. 描述 碩士
國立政治大學
企業管理研究所(MBA學位學程)
109363038資料來源 http://thesis.lib.nccu.edu.tw/record/#G0109363038 資料類型 thesis dc.contributor.advisor 林月雲 zh_TW dc.contributor.advisor Lin, Yeh-Yun en_US dc.contributor.author (作者) 鄭名孜 zh_TW dc.contributor.author (作者) Cheng, Ming-Tzu en_US dc.creator (作者) 鄭名孜 zh_TW dc.creator (作者) Cheng, Ming-Tzu en_US dc.date (日期) 2022 en_US dc.date.accessioned 6-七月-2023 15:19:28 (UTC+8) - dc.date.available 6-七月-2023 15:19:28 (UTC+8) - dc.date.issued (上傳時間) 6-七月-2023 15:19:28 (UTC+8) - dc.identifier (其他 識別碼) G0109363038 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/145719 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 企業管理研究所(MBA學位學程) zh_TW dc.description (描述) 109363038 zh_TW dc.description.abstract (摘要) 學生時期良好的實習經驗能夠幫助學生提早建立對職場的認識、累積實務工作經驗和探索自身職涯興趣。然而，在勞動彈性化及市場供需等因素的影響之下，「人力派遣」 (manpower dispatch) 已經是經濟與社會現實環境發展之下的趨勢，學生的實習工作也有越來越多以派遣方式聘僱的現象。由於派遣工作大多為短期勞務，還有共同雇主的特性，因此，當派遣與實習結合時，其實習過程是否會讓實習生產生組織認同，派遣實習生與企業直聘實習生在工作滿意度上是否會有差異，以人力派遣制度聘僱的實習生實習感受會是如何? 不同的聘僱制度是否會影響實習生的職場體驗?過往人力派遣的研究，有關「實習生派遣」的議題似乎尚未被討論，故本研究旨在探討經由人力派遣制度聘僱的實習生，相較於企業直聘實習生，在組織認同及工作滿意度上的感受與差異，希望藉由本研究分析了解實習生對派遣工作的感受，並針對實習的現象提出建議，提供大專院校學生未來選擇實習工作之參考。本研究以台灣地區曾有人力派遣及企業直聘實習經驗的大專院校學生為研究對象，總計回收279份網路問卷，回收後統計有效問卷269份，經研究分析後主要發現有下列:1. 派遣實習生相較企業直聘實習生的組織認同沒有顯著差異。2. 派遣實習生相較企業直聘實習生的工作滿意度沒有顯著差異。3. 不同背景變項會影響實習生的組織認同及工作滿意度。4. 組織認同在實習生與工作滿意度之間不具調節效果。 zh_TW dc.description.abstract (摘要) A good internship experience during the school days can help students establish an early understanding of the workplace, accumulate practical work experience, and explore their own career interests. However, under the influence of factors such as labor flexibility and market supply and demand, "Manpower Dispatch" has become a trend under the development of economic and social realities, and more and more students are employed in the form of dispatch for internships. Since dispatch work is mostly short-term labor services with manpower agent as the employer, combining dispatch and internship increases the complexity. Will the interns have organizational identification, and will there be a difference in job satisfaction between the dispatched interns and the interns directly hired by enterprises, and how will the internship experience perceive by the interns through the manpower dispatch system? Do different hiring systems affect interns` workplace experience?The issue of "dispatch interns" has not been widely discussed in previous literature. Therefore, this study aims to explore the organizational identification and job satisfaction of interns hired through the manpower dispatch system, compared with interns directly hired by enterprises. It is hoped that through the analysis of this research, we can understand the feelings of interns on dispatch work and propose some suggestions for college students’ reference to choose internships in the future.In this study, college students interns who went through manpower dispatch and directly hired in Taiwan were selected as the research respondents. A total of 279 online questionnaires were collected, with 269 valid questionnaires. After data analysis, the main findings are as follows:1. There is no significant difference in the organizational identification of directly hired interns compared to dispatched interns.2. There is no significant difference in job satisfaction between directly hired interns and dispatched interns.3. Different background variables will affect interns` organizational identification and job satisfaction.4. Organizational identification has no moderating effect between interns and job satisfaction. en_US dc.description.tableofcontents 謝辭 I摘要 IIAbstract III目次 IV圖次 V表次 VI第一章 緒論 1第一節 研究背景及動機 1第二節 研究目的 2第二章 文獻探討 3第一節 實習 3第二節 派遣制度 6第三節 組織認同 12第四節 工作滿意度 15第三章 研究方法 19第一節 研究架構 19第二節 研究對象 20第三節 研究工具 20第四節 統計分析方法 23第四章 研究結果與分析 25第一節 敘述性統計 25第二節 信效度分析 33第三節 獨立樣本t檢定 36第四節 變異數分析 38第五節 階層迴歸分析 46第五章 結論與建議 48第一節 結論 48第二節 建議 52第三節 研究限制與未來研究建議 54參考文獻 55 zh_TW dc.format.extent 897400 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0109363038 en_US dc.subject (關鍵詞) 實習生 zh_TW dc.subject (關鍵詞) 人力派遣 zh_TW dc.subject (關鍵詞) 組織認同 zh_TW dc.subject (關鍵詞) 工作滿意度 zh_TW dc.subject (關鍵詞) Interns en_US dc.subject (關鍵詞) Manpower Dispatch en_US dc.subject (關鍵詞) Organizational Identification en_US dc.subject (關鍵詞) Job Satisfaction en_US dc.title (題名) 經由人力派遣聘僱之學生實習經驗滿意度研究－以台灣大專院校學生為例 zh_TW dc.title (題名) A Study on the Satisfaction of Internship Experience of Students Hired by Manpower Dispatch -Taking Taiwanese College Students as an Example en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 一、 中文文獻王鈺純、楊濱燦、吳能惠（2020）。心理契約與工作熱情關係之研究—以組織信任為中介變項。空大商學報，第28期，1-22。成之約（2000）。派遣勞動及其對勞資關係與人力資源管理之意涵與因應。空大行政學報，第10期，4-5。行政院主計處（2022）。110年人力運用調查統計結果。https://www.dgbas.gov.tw/ct.asp?xItem=48402&ctNode=5624朱聖惠（2008）。派遣「女」王？-勞動彈性化對女性勞動參與之影響。東吳大學社會學系九十六學年度研究生研究計畫暨論文發表會。http://www.scu.edu.tw/society/publish/official/96-2/conference/02.pdf呂明威（2014）。派遣員工對人力資源管理措施運作與工作滿意度之關聯性探討-以A公司為例。國立中央大學人力資源管理研究所碩士論文。吳若萱（2001）。派遣勞動如何重塑雇傭關係與企業用人政策。經濟前瞻，第76期，101-106。https://doi.org/10.30071/EOB.200107.0025吳淑媛（2015）。建構完善實習制度有效提升學生就業力。評鑑雙月刊，第54期，9-13。吳淑禎、吳武忠（2006）。實習生的工作表現與工作滿意分析-以觀光產業為例。餐旅暨家政學刊，3卷4期，473-491。林文婷（2021）。派遣想轉正職? 先搞懂3件事、4個準備。Cheers雜誌。https://www.cheers.com.tw/amp/article/5100045林玫君（2007）。組織認同對工作投入之影響—正職員工與派遣員工之比較分析。國立中山大學人力資源管理研究所碩士論文。林佳璇、 黃能堂 (2013）。正式員工與派遣員工之工作動機, 工作特性, 工作滿 足與組織公民行為差異分析。就業與勞動關係季刊，3卷1期，47-62。http://dx.doi.org/10.6674/TWELRQ.201303_3(1).0003林美珠（2014）。餐旅系實習生心理契約與產業續留意願關係之研究。東海大學餐旅管理學系碩士論文。法律百科（2021）。技術生、工讀生、建教生與實習生各有哪些權利保障。法律百科。https://www.legis-pedia.com/article/labor-work/780法務部（2021）。專科以上學校產學合作實施辦法。https://law.moj.gov.tw/LawClass/LawAll.aspx?pcode=H0040025祝康偉（2006）。派遣員工與正職員工在組織承諾、工作投入差異之分析-以福利措施條件為干擾變項。國立中央大學人力資源管理研究所碩士論文。許士軍（1988）。管理學。五南圖書出版公司。教育部（2018）。專科以上學校校外實習教育法(草案)。https://www.edu.tw/News_Content.aspx?n=9E7AC85F1954DDA8&s=BC344F28A3D97395國家教育研究院（2021）。《教育大辭書》名詞解釋。http://terms.naer.edu.tw/detail/f459c62e81aa14c7188ca095155d1130/?startswith=zh&seq=1陳雅蓮（2014）。高績效人力資源管理實務、工作敬業、組織認同與員工幸福感之關係。國立台灣師範大學科技應用與人力資源發展學系碩士論文。陳曉欣（2011）。派遣勞工勞動條件與權益之探討。國立政治大學勞工研究所碩士論文。黃英忠、黃培文（2004）。實習工作價值觀的建構及其與工作投入的關係-以大專觀光、休閒、餐旅相關科系學生為例。觀光研究學報，10卷1期，63-78。https://doi.org/10.6267/JTLS.2004.10(1)4勞動部（2021）。勞動派遣權益指導原則。https://www.mol.gov.tw/1607/28162/28296/28340/28364/楊通軒（2012）。實習生勞工法律問題之研究。東海大學法學研究。第38期， 280-286。https://doi.org/10.29722/TULR.201212.0005葉治良（2006）。國際觀光旅館實習工作滿意度之研究。國立台東大學健康促進與休閒管理碩士在職專班。葉興華（2019）。發揮實習課程功能以促進學生職涯發展。臺灣教育評論月刊，8卷1期，116-117。廖晟堃（2004）。勞動力彈性運用與管理-人力派遣。研習論壇月刊，第46期，31-36。蔡金宏（2013）。你被派遣了嗎?-兼論如何健全派遣機制。經濟前瞻，第146期，34-37。蔡耿堯（2020）。原派遣人員工作滿意度與生涯發展之研究 : 以行政院原子能委員會核能研究所為例。國立政治大學行政管理碩士學程碩士論文。蔡家蕙（2004）。派遣員工之程序公平知覺、組織承諾與組織公民行為關係之研究。國立嘉義大學管理研究所碩士論文。謝安田、蔡旻秀（2013）。員工分紅與組織認同、工作投入之關係。北商學報。第23期，30-31。簡建忠（1991）。派遣勞工對派遣工作看法之研究。勞資關係月刊。第9期， 99-124。https://doi.org/10.29902/JCSTVS.199906.0004闕光威（2020）。勞動派遣之新時代。https://www.ey.com/zh_tw/workforce/a-new-era-of-labor-dispatch嚴佳代（2013）。要派機構與派遣公司人力資源管理措施對派遣員工工作態度影響之多層次研究。國立中央大學人力資源管理研究所碩士論文。蘇宏文（2019）。真實習？真工作？學生實習受勞動法規的保護嗎？法務長專欄 104 Corporation。https://blog.104.com.tw/intern-work-law-and-regulations/二、 英文文獻Allan, P., and Sienko, S. 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