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題名 組織偏袒氛圍對員工工作敬業的影響:工作中心性的調節效果
The influence of organizational favouritism climate on employee work engagement: The moderating effects of work centrality作者 何芳欣
Holder, Francine D.貢獻者 胡昌亞
Hu, Chang-ya
何芳欣
Francine D. Holder關鍵詞 偏袒氛圍
組織正義
工作中心性
工作敬業
Favouritism climate
Organizational justice
Work centrality
Work engagement日期 2023 上傳時間 2-Aug-2023 13:45:45 (UTC+8) 摘要 An organizational favouritism climate can manifest through better compensation, more recognition, career advancement, and the allocation of more resources to favoured employees. A common view is that this differential treatment creates an atmosphere of conflict in the workplace and negatively affects employees’ work attitudes and behaviours. This research concept aims to explore mechanisms underlying the impact of employees` perception of an organizational favouritism climate on their work engagement. Drawing upon Adams’ equity theory, and social exchange theory, the study predicts that employee perception of organizational justice is undermined when they sense preferential treatment toward some employees. Such a sense of the organization’s unfavourable orientation would decrease employees’ work engagement. To test the hypotheses, a sample of 157 full-time workers was assessed. Contradicting expectations, employees who perceive a stronger organizational favouritism climate, also perceive a more just organization and were more likely to engage in their job. A plausible explanation for this finding is that 59.87% of respondents hold managerial positions, suggesting they have the capability to cope within an organizational favouritism climate due to greater authority and influence over their employment outcomes. Additionally, a notable observation is that a significant majority of the respondents, 70.7%, report work-centrality ratings above the average threshold. This indicates a high degree of intrinsic motivation facilitates the heightened engagement among respondents. Furthermore, work centrality emerges as an important psychological construct with significant moderating effects, strengthening the hypothesized relationships. Although an organizational favouritism climate can have detrimental effects, this study reveals a more nuanced and promising new research direction. Future studies could extend this line of research to include multiple routes through which favouritism may exert its influence, including direct, vicarious, and ambient impacts. The study discusses the theoretical contributions and managerial implications of the findings. 參考文獻 References Abdulwahab. (2016). The relationship between job satisfaction, job performance and employee engagement: An explorative study. Business Management and Economics, 4 , 1-8. Abubakar, A. M., Namin, B. H., Harazneh, I., Arasku, H., & Tunc, T. (2017). Does gender moderate the relationship between favoritism/nepotism, supervisor incivility, cynicism and workplace withdrawal: A neural network and SEM approach. Tourism Management Perspectives, 129-139. Aguinis, H., Villamor, I., & Ramani, R. s. (2021). MTurk research: Review and recommendations. Journal of Management, 47, 823-837. Al-Zu`bi, H. A. (2010). A study of relationship between organizational justice and job satisfaction. International Journal of Business Management, 5, 102-109. Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. American Psychological Association Inc., 103, 411-423. Antin, J., & Shaw, A. (2012). Social desirability bias and self reports of motivation: A study of amazon mechanical turk in the US and India. SIGCHI Conference on Human Factors in Computing Systems, 2925–2934. Arasli, H., & Tumer, M. (2008). Nepotism, favoritism and cronyism: A study of their effects on job stress and job satisfaction in the banking industry of North Cyprus. Social Behavior and Personality, 36, 1237-1250. Arasli, H., Evrim, H., & Arici, N. C. (2019). Workplace favouritism, psychological contract violation and turnover intention. German Journal of Human Resource Management, 33, 197-222. Arici, H. E., Arasli, H., Çobanoğluc, C., & Namin, B. H. (2021). The effect of favoritism on job embeddedness in the hospitality industry: A mediation study of organiational justice. International Journal of Hospitality & Tourism Administration, 22, 383-411. Bakker, A. B. (2011). The evidence-based model of work engagement. Association for Psychological Science, 20, 265–269. Bal, P. M., & Kooij, D. (2011). The relations between work centrality, psychological contracts, and job attitudes: The influence of age. European Journal of Work and Organizational Psychology, 20, 497-523. Boudreau, J. W., & Ramstad, P. M. (2007). Beyond HR. United States of America: Harvard Business School Press. Breevaart, K., Bakker, A. B., Demerouti, E., & Heuvel, M. v. (2015). Leader-member exchange, work engagement, and job performance. Journal of Managerial Psychology, 30, 754-770. Browne, M. W., & Vudeck, R. (1993). Single sample cross-validation indices for covariation structure. Multivariate behavioral research, 24, 445-455. Bute, M. (2011). The effects of nepotism and favoritism on employee behaviors and human resources practices: A research on Turkish public banks. TODAĐE’s Review of Public Administration, 185-208. By, R. T. (2005). Organisational change management: A critical review. Journal of Change Management, 5, 369 –380. Carr, J. C., Boyar, S. L., & Gregory, B. (2008). The moderating effect of work-family centrality on work-family conflict, organizational attitudes, and turnover behavior. Journal of Management, 34, 244–262. Chaurasia, S., & Shukla, A. (2014). Psychological capital, LMX, employee engagement & work role performance. Indian Journal of Industrial Relations, 50, 342-356. Chernyak-Hai, L., & Rabenu, E. (2018). The new era workplace relationships: Is social exchange theory still relevant. Industrial and organizational Psychology, 11, 456–481, doi:10.1017/iop.2018.5. Collins, L. M., Graham, J. W., & Flaherty, B. P. (1998). An alternative framework for defining mediation. Multivariate Behavioral Research, 33, 295-3 12. Colquitt, J. A. (2001). On the dimensionality of organiational justice: A construct validation of a measure. Journal of Applied Psychology, 86, 386-400. Dansereau, F., Graen, G., & Haga, W. .. (1975). A vertical dyad linkage approach to leadership within formal organizations. Organizational Behavior and Human Performance, 13, 46-78. Eliyana, A., Pakpahan, M., Hamidah, B. A., & Bayuwati, T. R. (2020). The role of organiztional justice dimensions: Enhancing work engagement and employee performance. Systematic Reviews in Paharmacy, Vol 11, Issue 9, Sep-Oct 2020. Emeritus Institute of Management . (2022, August 26). Why employee engagement is important in today`s workplace: 16 benefits. Retrieved from Emeritus: https://emeritus.org/blog/why-employee-engagement-is-important-benefits/ Garg, K., Dar, I. A., & Mishra, M. (2017). Job satisfaction and work engagement: A study using private sector bank managers. Advances in Developing Human Resources , 1-14. Gavriloaiei, S. I. (2016). Work centrality: Its relationships with some antecedents and consequences. Internatinal Journal of Advancement in Education and Social Sciences, 4, 10-18. Gutterman, D., Lehmann-Willenbrock, N., Boer, D., Born, M., & Voelpel, S. C. (2017). How leaders affect followers` work engagment and performance: Integrating leader member exchange and crossover theory. British Journal of Management, 28, 299–314. Harris, K. J., Kacmar, K. M., & Witt, L. A. (2005). An examination of the curvilinear relationship between leader-member exchange and intent to turnover. Journal of Organizational Behavior, 26, 363–378. Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business unit level relationship between employee satisfaction, employee engagement and business outcomes: A meta-analysis. Journal of Applied Psychology, 268-279. Haslinda, A. (2009). Evolving terms of human resource management and development. The Journal of International Social Research, 180-185. Hattrup, K., Ghorpade, J., & Lackritz, J. R. (2007). Work group collectivism and the centrality of work: A multinational investigation. Cross -Cultural Research, 236-260. Hirschfeld, R. R., & Feild, H. S. (2000). Work centrality and work alienation: Distinct aspects of a general commitment to work. Journal of Organizational Behavior, 21, 789-800. Hofstede, G. (2023). Country Comparison Tool. Retrieved from Hofstede`s cultural dimensions insights tool: https://www.hofstede-insights.com/country-comparison-tool?countries=united+states Homans, G. C. (1958). Social behavior as exchange. American Journal of Sociology, 63, 597-606. Hsiug, H.-H., & Bolino, M. C. (2017). The implications of perceived leader favouritism in the context of leader-member exchange relationships. European Journal of Work and Organizational Psychology, 27, 88-99, DOI: 10.1080/1359432X.2017.1395414. Im, H., & Chen, C. (2020). Cultural dimensions as correlates of favoritism and the mediating role of trust. Cross Cultural & Strategic Management, 417-445. Im, H., & Chen, C. (2020, May). Cultural dimensions as correlates of favouritism and the mediating role of trust. Cross Cultural and Strategic Management , 27, 418-445, DOI 10.1108/CCSM-09-2019-0165. Retrieved from ResearchGate: 417-445, https://doi.org/10.31234/osf.io/gmksr Kessler, A. N. (2016, May). Retaining the Nonretainable: A Correlational Exploration of Work Centrality and Turnover Among the Millennial Workforce. Retrieved from ProQuest: https://www.proquest.com/docview/1807433905?pq-origsite=gscholar&fromopenview=true Khan, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. The Academy of Management Journal, 33, 692-724. Khusanova, R., Kang, S.-W., & Choi, S. B. (2021). Work engagement among public employees: Antecedents and consequences. Frontiers in Psychology, 12, 1-15, doi: 10.3389/fpsyg.2021.684495. Kim, W., Kolb, J. A., & Kim, T. (2012). The relationship between work engagement and performance: A review of empirical literature and a proposed research agenda. Sage Publications, 248-276. Kular, Sandeep, Gatenby, M., Rees, C., Soane, E., & Truss, K. (2008, October). Employee engagemnt: A literature review. Retrieved from https://eprints.kingston.ac.uk/id/eprint/4192/1/19wempen.pdf Li, M. (2018, March 7). Playing favorites: A study of perceived workplace favoritism. Retrieved from OSU.EDU: https://fisher.osu.edu/blogs/leadreadtoday/blog/playing-favorites-a-study-of-perceived-workplace-favoritism Macey, W., & Schneider, B. (2008). The meaning of Employee Engagement . Industrial and Organizational Psychology , 1, 3-30. Michel, J. S., Kotrba, L. M., Mitchelson, J. K., Clark, M. A., & Baltes, B. B. (2011). 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國立政治大學
國際經營管理英語碩士學位學程(IMBA)
110933062資料來源 http://thesis.lib.nccu.edu.tw/record/#G0110933062 資料類型 thesis dc.contributor.advisor 胡昌亞 zh_TW dc.contributor.advisor Hu, Chang-ya en_US dc.contributor.author (Authors) 何芳欣 zh_TW dc.contributor.author (Authors) Francine D. Holder en_US dc.creator (作者) 何芳欣 zh_TW dc.creator (作者) Holder, Francine D. en_US dc.date (日期) 2023 en_US dc.date.accessioned 2-Aug-2023 13:45:45 (UTC+8) - dc.date.available 2-Aug-2023 13:45:45 (UTC+8) - dc.date.issued (上傳時間) 2-Aug-2023 13:45:45 (UTC+8) - dc.identifier (Other Identifiers) G0110933062 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/146495 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 國際經營管理英語碩士學位學程(IMBA) zh_TW dc.description (描述) 110933062 zh_TW dc.description.abstract (摘要) An organizational favouritism climate can manifest through better compensation, more recognition, career advancement, and the allocation of more resources to favoured employees. A common view is that this differential treatment creates an atmosphere of conflict in the workplace and negatively affects employees’ work attitudes and behaviours. This research concept aims to explore mechanisms underlying the impact of employees` perception of an organizational favouritism climate on their work engagement. Drawing upon Adams’ equity theory, and social exchange theory, the study predicts that employee perception of organizational justice is undermined when they sense preferential treatment toward some employees. Such a sense of the organization’s unfavourable orientation would decrease employees’ work engagement. To test the hypotheses, a sample of 157 full-time workers was assessed. Contradicting expectations, employees who perceive a stronger organizational favouritism climate, also perceive a more just organization and were more likely to engage in their job. A plausible explanation for this finding is that 59.87% of respondents hold managerial positions, suggesting they have the capability to cope within an organizational favouritism climate due to greater authority and influence over their employment outcomes. Additionally, a notable observation is that a significant majority of the respondents, 70.7%, report work-centrality ratings above the average threshold. This indicates a high degree of intrinsic motivation facilitates the heightened engagement among respondents. Furthermore, work centrality emerges as an important psychological construct with significant moderating effects, strengthening the hypothesized relationships. Although an organizational favouritism climate can have detrimental effects, this study reveals a more nuanced and promising new research direction. Future studies could extend this line of research to include multiple routes through which favouritism may exert its influence, including direct, vicarious, and ambient impacts. The study discusses the theoretical contributions and managerial implications of the findings. en_US dc.description.tableofcontents Table of Contents 1. Introduction 1 1.1. Research Purposes 5 1.2. Structure Overview 6 2. Literature Review 7 2.1. The Outcome Variable: Employee Engagement 7 2.2. Perceived Favouritism Climate and Organizational Justice 9 2.3. Perceived Organizational Favouritism Climate and Work Engagement 12 2.4. The Mediating Effect of Organizational Justice 13 2.5. The Moderating Effect of Work Centrality 14 2.6. Research Model 16 3. Methodology 17 3.1. Measures 17 3.2. Participants and Procedures 21 4. Data Analysis and Findings 22 4.1. Sample Overview 22 4.2. Reliability Analysis 25 4.3. Confirmatory Factor Analysis 26 4.4. Correlation Analysis 26 4.5. Hypothesis Testing 29 5. Discussion 38 6. Supplementary Analyses 43 7. Theoretical and Conceptual Contributions 48 8. Managerial Implications and Recommendations 49 9. Limitations 51 10. Future Research 54 11. Conclusion 56 References 57 List of Figures Figure 1: Research Model 16 Figure 2: Moderation Plot (Hypothesis H4) 33 Figure 3: Moderation Plot (Hypothesis H5) 36 Figure 4: Moderation Plot (Supplementary Analysis) 45 List of Tables Table 1: Scale for Work Engagement 18 Table 2: Scale for Climate of Favouritism 19 Table 3: Scale for Perception of Organizational Justice 20 Table 4: Scales for Work Centrality 21 Table 5: Overview of Participant Sample 23 Table 6: Cronbach’s Alpha Results 25 Table 7: Mean, Standard Deviation and Pearson’s Correlation Analysis 28 Table 8: Hierarchical Regression Results (Hypothesis H4) 32 Table 9: Hierarchical Regression Results (Hypothesis H5) 35 Table 10: Hypotheses Result Summary 37 Table 11: Supplementary Linear Regression 44 Table 12: Supplementary Mediation analyses 46 Table 13: Work Centrality Frequency Table 47 zh_TW dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0110933062 en_US dc.subject (關鍵詞) 偏袒氛圍 zh_TW dc.subject (關鍵詞) 組織正義 zh_TW dc.subject (關鍵詞) 工作中心性 zh_TW dc.subject (關鍵詞) 工作敬業 zh_TW dc.subject (關鍵詞) Favouritism climate en_US dc.subject (關鍵詞) Organizational justice en_US dc.subject (關鍵詞) Work centrality en_US dc.subject (關鍵詞) Work engagement en_US dc.title (題名) 組織偏袒氛圍對員工工作敬業的影響:工作中心性的調節效果 zh_TW dc.title (題名) The influence of organizational favouritism climate on employee work engagement: The moderating effects of work centrality en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) References Abdulwahab. (2016). The relationship between job satisfaction, job performance and employee engagement: An explorative study. Business Management and Economics, 4 , 1-8. Abubakar, A. M., Namin, B. H., Harazneh, I., Arasku, H., & Tunc, T. (2017). Does gender moderate the relationship between favoritism/nepotism, supervisor incivility, cynicism and workplace withdrawal: A neural network and SEM approach. Tourism Management Perspectives, 129-139. Aguinis, H., Villamor, I., & Ramani, R. s. (2021). MTurk research: Review and recommendations. Journal of Management, 47, 823-837. Al-Zu`bi, H. A. (2010). A study of relationship between organizational justice and job satisfaction. International Journal of Business Management, 5, 102-109. Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. American Psychological Association Inc., 103, 411-423. Antin, J., & Shaw, A. (2012). Social desirability bias and self reports of motivation: A study of amazon mechanical turk in the US and India. SIGCHI Conference on Human Factors in Computing Systems, 2925–2934. Arasli, H., & Tumer, M. (2008). Nepotism, favoritism and cronyism: A study of their effects on job stress and job satisfaction in the banking industry of North Cyprus. Social Behavior and Personality, 36, 1237-1250. Arasli, H., Evrim, H., & Arici, N. C. (2019). Workplace favouritism, psychological contract violation and turnover intention. German Journal of Human Resource Management, 33, 197-222. Arici, H. E., Arasli, H., Çobanoğluc, C., & Namin, B. H. (2021). The effect of favoritism on job embeddedness in the hospitality industry: A mediation study of organiational justice. International Journal of Hospitality & Tourism Administration, 22, 383-411. Bakker, A. B. (2011). The evidence-based model of work engagement. Association for Psychological Science, 20, 265–269. Bal, P. M., & Kooij, D. (2011). The relations between work centrality, psychological contracts, and job attitudes: The influence of age. European Journal of Work and Organizational Psychology, 20, 497-523. Boudreau, J. W., & Ramstad, P. M. (2007). Beyond HR. United States of America: Harvard Business School Press. Breevaart, K., Bakker, A. B., Demerouti, E., & Heuvel, M. v. (2015). Leader-member exchange, work engagement, and job performance. Journal of Managerial Psychology, 30, 754-770. Browne, M. W., & Vudeck, R. (1993). Single sample cross-validation indices for covariation structure. Multivariate behavioral research, 24, 445-455. Bute, M. (2011). The effects of nepotism and favoritism on employee behaviors and human resources practices: A research on Turkish public banks. TODAĐE’s Review of Public Administration, 185-208. By, R. T. (2005). Organisational change management: A critical review. Journal of Change Management, 5, 369 –380. Carr, J. C., Boyar, S. L., & Gregory, B. (2008). The moderating effect of work-family centrality on work-family conflict, organizational attitudes, and turnover behavior. Journal of Management, 34, 244–262. Chaurasia, S., & Shukla, A. (2014). Psychological capital, LMX, employee engagement & work role performance. Indian Journal of Industrial Relations, 50, 342-356. Chernyak-Hai, L., & Rabenu, E. (2018). The new era workplace relationships: Is social exchange theory still relevant. Industrial and organizational Psychology, 11, 456–481, doi:10.1017/iop.2018.5. Collins, L. M., Graham, J. W., & Flaherty, B. P. (1998). An alternative framework for defining mediation. Multivariate Behavioral Research, 33, 295-3 12. Colquitt, J. A. (2001). On the dimensionality of organiational justice: A construct validation of a measure. Journal of Applied Psychology, 86, 386-400. Dansereau, F., Graen, G., & Haga, W. .. (1975). A vertical dyad linkage approach to leadership within formal organizations. Organizational Behavior and Human Performance, 13, 46-78. Eliyana, A., Pakpahan, M., Hamidah, B. A., & Bayuwati, T. R. (2020). The role of organiztional justice dimensions: Enhancing work engagement and employee performance. Systematic Reviews in Paharmacy, Vol 11, Issue 9, Sep-Oct 2020. Emeritus Institute of Management . (2022, August 26). Why employee engagement is important in today`s workplace: 16 benefits. Retrieved from Emeritus: https://emeritus.org/blog/why-employee-engagement-is-important-benefits/ Garg, K., Dar, I. A., & Mishra, M. (2017). Job satisfaction and work engagement: A study using private sector bank managers. Advances in Developing Human Resources , 1-14. Gavriloaiei, S. I. (2016). Work centrality: Its relationships with some antecedents and consequences. Internatinal Journal of Advancement in Education and Social Sciences, 4, 10-18. Gutterman, D., Lehmann-Willenbrock, N., Boer, D., Born, M., & Voelpel, S. C. (2017). How leaders affect followers` work engagment and performance: Integrating leader member exchange and crossover theory. British Journal of Management, 28, 299–314. Harris, K. J., Kacmar, K. M., & Witt, L. A. (2005). An examination of the curvilinear relationship between leader-member exchange and intent to turnover. Journal of Organizational Behavior, 26, 363–378. Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business unit level relationship between employee satisfaction, employee engagement and business outcomes: A meta-analysis. Journal of Applied Psychology, 268-279. Haslinda, A. (2009). Evolving terms of human resource management and development. The Journal of International Social Research, 180-185. Hattrup, K., Ghorpade, J., & Lackritz, J. R. (2007). Work group collectivism and the centrality of work: A multinational investigation. Cross -Cultural Research, 236-260. Hirschfeld, R. R., & Feild, H. S. (2000). 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