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題名 社區兒少據點之志願服務者「創傷知情」服務與培訓經驗探究--以臺北市文山區「微光盒子」為例
Exploring " Trauma-Informed " Services and Training Experiences of Volunteer in Community Youth Centers： The Case of " Twilightbox " in Wenshan District, Taipei City作者 許銘顯
Hsu, Ming-Sian貢獻者 傅如馨
Fu, Trista Juhsin
許銘顯
Hsu, Ming-Sian關鍵詞 創傷知情照護
社區兒少據點
志願服務者
Trauma-Informed Care
community youth center
Volunteers日期 2024 上傳時間 5-八月-2024 14:28:13 (UTC+8) 摘要 「微光盒子 (Twilightbox)」為國立政治大學之大學社會責任USR「興隆安康，共好文山」社區共善計畫--兒少與家庭關懷主軸中所發展的方案之一。其於2019年5月成立，並以「創傷知情照護 (trauma-informed care)」的原則於臺北市安康社區進行兒少據點服務方案。該據點每年會招募各大專院校生及社會大眾投入兒少關懷與陪伴之志願服務。該據點對其志願服務者所提供之培力措施，以這些志願服務者在服務過程中的情緒之自我覺察與自我照顧作為培訓之焦點，並教育志工學習創傷知情相關知識。本研究以微光盒子進行質性個案研究，以四位投入據點兒少關懷服務的志工作為研究參與者，並以半結構式訪談所蒐集的資料進行主題內容分析，輔以研究者一週一次之參與式觀察，探究微光盒子之志願服者參與服務與接受培力措施經驗，以提供未來兒少社區據點志願服務者之實務及其培力工作之參考。 本研究發現，微光盒子中從事兒少關懷與陪伴服務之志願服務者在面對「服務現場之失控與衝突」、「服務對象之具挑戰性的情緒與行為反應」及「服務對象對於志工的不信任」等挑戰時，不得不進行大量的情緒勞動。這些挑戰若未妥善處理，可能導致「志工個人身心狀態之失衡」及觸發「志工個人議題之浮現」。為了支援志工來面對這些挑戰，微光盒子採用「創傷知情」原則，安排包括「團體督導作為志工們分享交流與相互支持之時刻」、「個別督導作為志工服務困境之導師」以及「培訓課程作為志工們參與服務之藍圖」等培力措施。這些培力措施幫助志工將服務困境轉化為個人成長，包含：有助於志工從覺察感受到接納感受，從有被陪伴的經驗到陪伴孩子，並將創傷知情知識與核心價值實踐於和孩子長期的陪伴關係中，最終其增進對自我所投入努力的肯定，並見證孩子的成長。
"Twilightbox" is one of the programs developed under the "Prospering Ankang-Benefiting Wenshan Project" by the University Social Responsibility of National Chengchi University. Established in May 2019, Twilightbox operates based on the principles of "trauma-informed care" within the Ankang community in Taipei City. Annually, the program recruits volunteers in child care and companionship services. The focal point of the training provided to these volunteers is self-awareness and self-care in handling their emotions, along with education on trauma-informed knowledge. This study conducts a qualitative case study on Twilightbox, involving four volunteers engaged in child care services at the center. Data were collected through semi-structured interviews and supplemented by the researcher's participatory observation conducted weekly, exploring the volunteers' experiences in service participation and receiving empowerment measures, aiming to offer references for future community child care volunteer practices and their work. This study reveals that volunteers engaging in child care and companionship services within the " Twilightbox " face significant emotional labor when dealing with challenges such as "loss of control and conflict at the service site," "challenging emotional and behavioral reactions of the service recipients," and "distrust of volunteers by the service recipients." If these challenges are not properly managed, they may lead to "imbalance in the personal physical and mental state of volunteers" and trigger "the emergence of personal issues in volunteers." To support volunteers in facing these challenges, the Twilightbox adopts "trauma-informed" principles, arranging empowerment measures including "group supervision as moments for volunteers to share, exchange, and support each other," "individual supervision as a mentor for volunteer service dilemmas," and "training courses as a blueprint for volunteer participation." 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國立政治大學
輔導與諮商碩士學位學程
109172003資料來源 http://thesis.lib.nccu.edu.tw/record/#G0109172003 資料類型 thesis dc.contributor.advisor 傅如馨 zh_TW dc.contributor.advisor Fu, Trista Juhsin en_US dc.contributor.author (作者) 許銘顯 zh_TW dc.contributor.author (作者) Hsu, Ming-Sian en_US dc.creator (作者) 許銘顯 zh_TW dc.creator (作者) Hsu, Ming-Sian en_US dc.date (日期) 2024 en_US dc.date.accessioned 5-八月-2024 14:28:13 (UTC+8) - dc.date.available 5-八月-2024 14:28:13 (UTC+8) - dc.date.issued (上傳時間) 5-八月-2024 14:28:13 (UTC+8) - dc.identifier (其他 識別碼) G0109172003 en_US dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/152863 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 輔導與諮商碩士學位學程 zh_TW dc.description (描述) 109172003 zh_TW dc.description.abstract (摘要) 「微光盒子 (Twilightbox)」為國立政治大學之大學社會責任USR「興隆安康，共好文山」社區共善計畫--兒少與家庭關懷主軸中所發展的方案之一。其於2019年5月成立，並以「創傷知情照護 (trauma-informed care)」的原則於臺北市安康社區進行兒少據點服務方案。該據點每年會招募各大專院校生及社會大眾投入兒少關懷與陪伴之志願服務。該據點對其志願服務者所提供之培力措施，以這些志願服務者在服務過程中的情緒之自我覺察與自我照顧作為培訓之焦點，並教育志工學習創傷知情相關知識。本研究以微光盒子進行質性個案研究，以四位投入據點兒少關懷服務的志工作為研究參與者，並以半結構式訪談所蒐集的資料進行主題內容分析，輔以研究者一週一次之參與式觀察，探究微光盒子之志願服者參與服務與接受培力措施經驗，以提供未來兒少社區據點志願服務者之實務及其培力工作之參考。 本研究發現，微光盒子中從事兒少關懷與陪伴服務之志願服務者在面對「服務現場之失控與衝突」、「服務對象之具挑戰性的情緒與行為反應」及「服務對象對於志工的不信任」等挑戰時，不得不進行大量的情緒勞動。這些挑戰若未妥善處理，可能導致「志工個人身心狀態之失衡」及觸發「志工個人議題之浮現」。為了支援志工來面對這些挑戰，微光盒子採用「創傷知情」原則，安排包括「團體督導作為志工們分享交流與相互支持之時刻」、「個別督導作為志工服務困境之導師」以及「培訓課程作為志工們參與服務之藍圖」等培力措施。這些培力措施幫助志工將服務困境轉化為個人成長，包含：有助於志工從覺察感受到接納感受，從有被陪伴的經驗到陪伴孩子，並將創傷知情知識與核心價值實踐於和孩子長期的陪伴關係中，最終其增進對自我所投入努力的肯定，並見證孩子的成長。 zh_TW dc.description.abstract (摘要) "Twilightbox" is one of the programs developed under the "Prospering Ankang-Benefiting Wenshan Project" by the University Social Responsibility of National Chengchi University. Established in May 2019, Twilightbox operates based on the principles of "trauma-informed care" within the Ankang community in Taipei City. Annually, the program recruits volunteers in child care and companionship services. The focal point of the training provided to these volunteers is self-awareness and self-care in handling their emotions, along with education on trauma-informed knowledge. This study conducts a qualitative case study on Twilightbox, involving four volunteers engaged in child care services at the center. Data were collected through semi-structured interviews and supplemented by the researcher's participatory observation conducted weekly, exploring the volunteers' experiences in service participation and receiving empowerment measures, aiming to offer references for future community child care volunteer practices and their work. This study reveals that volunteers engaging in child care and companionship services within the " Twilightbox " face significant emotional labor when dealing with challenges such as "loss of control and conflict at the service site," "challenging emotional and behavioral reactions of the service recipients," and "distrust of volunteers by the service recipients." If these challenges are not properly managed, they may lead to "imbalance in the personal physical and mental state of volunteers" and trigger "the emergence of personal issues in volunteers." To support volunteers in facing these challenges, the Twilightbox adopts "trauma-informed" principles, arranging empowerment measures including "group supervision as moments for volunteers to share, exchange, and support each other," "individual supervision as a mentor for volunteer service dilemmas," and "training courses as a blueprint for volunteer participation." These empowerment measures help volunteers transform service dilemmas into personal growth, encompassing: helping volunteers move from awareness of feelings to acceptance of feelings, from experiencing companionship to accompanying children, and applying trauma-informed knowledge and core values in long-term relationships with children, ultimately enhancing their affirmation of the efforts they put into themselves and witnessing the growth of the children. en_US dc.description.tableofcontents 第一章 緒 論 1 第一節 研究背景與動機 3 第二節 研究目的與問題 10 第三節 名詞釋義 11 第二章 文獻探討 14 第一節 兒少據點與其志工於社區中所扮演的角色 16 第二節 創傷知情理論在兒少據點工作的應用 25 第三節 機構培訓與支持對於志願服務者的重要性 31 第三章 研究設計與實施 38 第一節 研究派典與方法 38 第二節 研究參與者 42 第三節 研究工具 46 第四節 研究設計與流程 48 第五節 研究資料之分析 53 第六節 研究嚴謹性與倫理 58 第四章 研究發現 62 第一節 志工參與社區據點兒少陪伴與關懷服務之經驗 63 第二節 志工接受「創傷知情」培力與支持之經驗與成長 87 第五章 討論與結論 111 第一節 研究討論 111 第二節 研究結論 122 第三節 研究限制與研究建議 126 參考文獻 129 附錄 141 zh_TW dc.format.extent 3927098 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0109172003 en_US dc.subject (關鍵詞) 創傷知情照護 zh_TW dc.subject (關鍵詞) 社區兒少據點 zh_TW dc.subject (關鍵詞) 志願服務者 zh_TW dc.subject (關鍵詞) Trauma-Informed Care en_US dc.subject (關鍵詞) community youth center en_US dc.subject (關鍵詞) Volunteers en_US dc.title (題名) 社區兒少據點之志願服務者「創傷知情」服務與培訓經驗探究--以臺北市文山區「微光盒子」為例 zh_TW dc.title (題名) Exploring " Trauma-Informed " Services and Training Experiences of Volunteer in Community Youth Centers： The Case of " Twilightbox " in Wenshan District, Taipei City en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 一、中文部分 中華民國社工師公會 (2019)。社會工作師倫理守則。 https://drive.google.com/file/d/1bIU-YB6qZGZ0L9ktTkB3SROp_pr-WkbZ/view 立法院 (2010)。志願服務法。全國法規資料庫。 https://law.moj.gov.tw/LawClass/LawAll.aspx?PCode=D0050131 王麗斐、杜淑芬、羅明華、楊國如、卓瑛、謝曜任（2013）。生態合作取向的學校三級輔導體制：WISER模式介紹。輔導季刊，49 (2)，4-11。 江書宇（2023）。在管理與賦權之間：興隆公宅的治理與日常生活。﹝碩士論文。國立政治大學﹞臺灣博碩士論文知識加值系統。 https://hdl.handle.net/11296/9ttj9h。 李惠珍（2014年3月17日)。友善兒童少年福利服務據點 增課後照顧功能。 風傳媒新新聞 (網路)。https://www.storm.mg/article/28698 李明玲（2014）。不同縣市類型家庭教育中心志工情緒勞動與退縮行為之關係研究。﹝碩士論文。國立中山大學﹞臺灣博碩士論文知識加值系統。 https://hdl.handle.net/11296/3244z3。 李孟蓉、劉燕萍（2020）。以正向少年發展模式推動與社區互惠的少年社會工作實務。臺大社會工作學刊，41，57-97。 https://doi.org/10.6171/ntuswr.202006_(41).0002 李惠敏 (2020)。正念課程運用於生命線協談志工訓練之行動研究。﹝碩士論文。國立暨南國際大學﹞臺灣博碩士論文知識加值系統。 https://hdl.handle.net/11296/fwnd4e。 阮菲（2019）。多元時代的挑戰—安康平宅社區家長參與ACT親職教育方案之經驗。﹝碩士論文。國立政治大學﹞臺灣博碩士論文知識加值系統。 https://hdl.handle.net/11296/pq6s4b。 社團法人台灣防暴聯盟和國立暨南大學家庭暴力研究中心 (2021)。創傷與暴力知情照護實務手冊。 林長杰（2000）。窮人的烙印：以台北市安康平宅為例。﹝碩士論文。國立政治大學﹞臺灣博碩士論文知識加值系統。 https://hdl.handle.net/11296/pyqt3e。 林硯芬 (2014) (譯)。夏娃的覺醒：擁抱童年，找回真實自我。臺北市：心靈工坊。(Miller, A.著，原著出版於2012) 柯佳伶（2023）。新冠肺炎疫情下弱勢兒少社區照顧服務模式轉變初探：以馬興社區的服務經驗為例。﹝碩士論文。東海大學﹞臺灣博碩士論文知識加值系統。 https://hdl.handle.net/11296/yu896y。 張閔淳、陳慧娟（2021）。青少年童年逆境經驗之探究及校園創傷知情實踐。中等教育，72 (3)，81-101。doi:10.6249/SE.202109_72(3).0023 高淑清（2001）。在美華人留學生太太的生活世界：詮釋與反思。本土心理學研究，16，225-285。 高淑清 (2008)。質性研究的18堂課─首航初探之旅。高雄：麗文文化。 高玉泉、蔡沛倫 (2016)。兒童權利公約逐條要義。衛生福利部社會及家庭署. 許靜宜（2016）。弱勢青少年陪伴/培力者的學習與反思：以五味屋單車環島為例。﹝碩士論文。國立東華大學﹞臺灣博碩士論文知識加值系統。 https://hdl.handle.net/11296/awpzxp。 許智傑、謝政廷（2019）（譯）。兒童與青少年創傷知情實務工作。 臺北市：洪葉文化。（Steele, W.與 Malchiodi, C. 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