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題名 新冠疫情下飛航組員工作壓力與心理健康情形之研究
Research on Impact of the COVID-19 Epidemic on Work Stress and Mental Health of the Flight Crew Members作者 林美慧
Lin, Mei-Hui貢獻者 董祥開
Dong, Hsiang-Kai
林美慧
Lin, Mei-Hui關鍵詞 新冠疫情
飛航組員
工作壓力
心理健康
COVID-19 Epidemic
Flight Crew Members
Work Stress
Mental Health日期 2024 上傳時間 4-九月-2024 14:15:27 (UTC+8) 摘要 新冠疫情於2019年底爆發、2020年進入大流行，其嚴重程度與不確定性對全球人類與生活造成極大的影響與威脅，本研究目的主要探究在新冠疫情衝擊下，飛航組員工作壓力與心理健康情形之研究，研究對象以國內二家為首的航空公司且目前仍在線飛行之飛航組員進行質性訪談研究，包括前艙機師6名（機長4名、副機長2名）、客艙組員4名（事務長1名、客艙組員3名），合計10名，受訪者職務類型有前艙機師、客艙組員二類，公司年資分布從9年至35年，年齡層分布從33歲至60歲，性別分布為男性5名、女性5名。 本文依據受訪者談述新冠疫情下生活、工作、心理受影響範圍的實際經驗、感受、觀點，進行訪談文本蒐集及資料爬梳、萃取、分類、歸納、編碼，經分析後結果後發現，疫情下飛航組員受壓力源最大影響因素有二項分別為「應組織因素及任務要求-飛長程線機師班表被公司密集派飛」，以及「政府對飛航組員『隔離檢疫管制』規定過於不人性化」等二項；其中又以長程線機師受影響最大、最多，包括777、787、A350、Cargo貨運等機隊機師，因所飛的飛機機腹大、載酬高，可滿足疫情期間航空公司對貨運運輸市場走強的載貨需求，故這些長程線機師的班表疫情期間被航空公司作密集式派飛，並於機師人力上作最大化運用，這些機師疫情期間只要一接到派飛班表，一旦飛行結束就得接續遵從政府對飛航組員『隔離檢疫管制』規定的禁令，進行單獨隔離、與家人開始分離生活，周而復始，疫情期間從不間斷，形成疫情下被政府防疫政策高度隔離的一群人，甚至錯過家人生離死別憾事，故從而產生工作壓力、心理健康受到負向影響，此二項不利影響因素，疫情期間對飛航組員不僅有前後關聯性影響、同時也是關鍵性影響，最後本研究根據上述研究結果，提出相關實務建議，作為相關管理者未來政策研擬與研究之參考。
The COVID-19 epidemic broke out at the end of 2019 and entered a pandemic in 2020. Its severity and uncertainty have had a significant impact and posed a threat to human beings and lives worldwide. The purpose of this research is to explore the impact factors that have caused flight crew members to work stress and deteriorating mental health during the COVID-19 epidemic. This study involved qualitative interviews with flight crew members from two Taiwan airlines who are still flying, including 6 pilots (4 captains & 2 FO), 4 cabin crew members (1 purser & 3 attendants), totaling 10 interview subjects. The job types of the interviewees include pilots and cabin attendants. The seniority of the company ranges from 9 to 35 years. The age of the interviewees ranges from 33 to 60, with a gender distribution of 5 males and 5 females. These interviewees' actual experiences, feelings, and opinions were collected, including the influencing factors of life, work and psychology during COVID-19. After analyzing the data, the results indicate two factors that have the greatest impact on the stress of flight crew members during the COVID-19 epidemic. One is "Due to organizational factors and mission requirements, long-haul pilot work schedules were intensively dispatched by airline companies, and the other is "the CDC government's quarantine policy on flight crew members is inhumane. Among the flight crew members, the most affected are the long-haul pilots, including those flying 777, 787, A350, and Cargo fleets. Because the belly space of the aircraft they fly is larger, they can satisfy the airlines' freight market demand during the epidemic through the efficient capacity of the aircraft and high payload. Therefore, these long-haul pilots' work schedules are intensively dispatched in accordance with organizational and mission requirements, maximizing pilot manpower maximum use during the epidemic. As soon as these pilots received their flight schedule, once the flight ended, they had to comply with the CDC government's quarantine policy for flight crew members and begin the life of being isolated alone and separated from their family. This quarantine policy conduct to flight crew members during the epidemic over and over again. Therefore, forming these long-haul pilot work stress and negatively impact on mental health who are highly quarantined by the CDC government's epidemic prevention policy during the epidemic. They even missed their family members pass away and their family lives. These two headwinds have not only a relevant but critical impact on aircrews during the pandemic. 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Concepts in mental health, Retrieved October 9, 2021, from https://www.who.int/news-room/fact-sheets/detail/mental-health-strengthening-our-response. 描述 碩士
國立政治大學
行政管理碩士學程
107921069資料來源 http://thesis.lib.nccu.edu.tw/record/#G0107921069 資料類型 thesis dc.contributor.advisor 董祥開 zh_TW dc.contributor.advisor Dong, Hsiang-Kai en_US dc.contributor.author (作者) 林美慧 zh_TW dc.contributor.author (作者) Lin, Mei-Hui en_US dc.creator (作者) 林美慧 zh_TW dc.creator (作者) Lin, Mei-Hui en_US dc.date (日期) 2024 en_US dc.date.accessioned 4-九月-2024 14:15:27 (UTC+8) - dc.date.available 4-九月-2024 14:15:27 (UTC+8) - dc.date.issued (上傳時間) 4-九月-2024 14:15:27 (UTC+8) - dc.identifier (其他 識別碼) G0107921069 en_US dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/153193 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 行政管理碩士學程 zh_TW dc.description (描述) 107921069 zh_TW dc.description.abstract (摘要) 新冠疫情於2019年底爆發、2020年進入大流行，其嚴重程度與不確定性對全球人類與生活造成極大的影響與威脅，本研究目的主要探究在新冠疫情衝擊下，飛航組員工作壓力與心理健康情形之研究，研究對象以國內二家為首的航空公司且目前仍在線飛行之飛航組員進行質性訪談研究，包括前艙機師6名（機長4名、副機長2名）、客艙組員4名（事務長1名、客艙組員3名），合計10名，受訪者職務類型有前艙機師、客艙組員二類，公司年資分布從9年至35年，年齡層分布從33歲至60歲，性別分布為男性5名、女性5名。 本文依據受訪者談述新冠疫情下生活、工作、心理受影響範圍的實際經驗、感受、觀點，進行訪談文本蒐集及資料爬梳、萃取、分類、歸納、編碼，經分析後結果後發現，疫情下飛航組員受壓力源最大影響因素有二項分別為「應組織因素及任務要求-飛長程線機師班表被公司密集派飛」，以及「政府對飛航組員『隔離檢疫管制』規定過於不人性化」等二項；其中又以長程線機師受影響最大、最多，包括777、787、A350、Cargo貨運等機隊機師，因所飛的飛機機腹大、載酬高，可滿足疫情期間航空公司對貨運運輸市場走強的載貨需求，故這些長程線機師的班表疫情期間被航空公司作密集式派飛，並於機師人力上作最大化運用，這些機師疫情期間只要一接到派飛班表，一旦飛行結束就得接續遵從政府對飛航組員『隔離檢疫管制』規定的禁令，進行單獨隔離、與家人開始分離生活，周而復始，疫情期間從不間斷，形成疫情下被政府防疫政策高度隔離的一群人，甚至錯過家人生離死別憾事，故從而產生工作壓力、心理健康受到負向影響，此二項不利影響因素，疫情期間對飛航組員不僅有前後關聯性影響、同時也是關鍵性影響，最後本研究根據上述研究結果，提出相關實務建議，作為相關管理者未來政策研擬與研究之參考。 zh_TW dc.description.abstract (摘要) The COVID-19 epidemic broke out at the end of 2019 and entered a pandemic in 2020. Its severity and uncertainty have had a significant impact and posed a threat to human beings and lives worldwide. The purpose of this research is to explore the impact factors that have caused flight crew members to work stress and deteriorating mental health during the COVID-19 epidemic. This study involved qualitative interviews with flight crew members from two Taiwan airlines who are still flying, including 6 pilots (4 captains & 2 FO), 4 cabin crew members (1 purser & 3 attendants), totaling 10 interview subjects. The job types of the interviewees include pilots and cabin attendants. The seniority of the company ranges from 9 to 35 years. The age of the interviewees ranges from 33 to 60, with a gender distribution of 5 males and 5 females. These interviewees' actual experiences, feelings, and opinions were collected, including the influencing factors of life, work and psychology during COVID-19. After analyzing the data, the results indicate two factors that have the greatest impact on the stress of flight crew members during the COVID-19 epidemic. One is "Due to organizational factors and mission requirements, long-haul pilot work schedules were intensively dispatched by airline companies, and the other is "the CDC government's quarantine policy on flight crew members is inhumane. Among the flight crew members, the most affected are the long-haul pilots, including those flying 777, 787, A350, and Cargo fleets. Because the belly space of the aircraft they fly is larger, they can satisfy the airlines' freight market demand during the epidemic through the efficient capacity of the aircraft and high payload. Therefore, these long-haul pilots' work schedules are intensively dispatched in accordance with organizational and mission requirements, maximizing pilot manpower maximum use during the epidemic. As soon as these pilots received their flight schedule, once the flight ended, they had to comply with the CDC government's quarantine policy for flight crew members and begin the life of being isolated alone and separated from their family. This quarantine policy conduct to flight crew members during the epidemic over and over again. Therefore, forming these long-haul pilot work stress and negatively impact on mental health who are highly quarantined by the CDC government's epidemic prevention policy during the epidemic. They even missed their family members pass away and their family lives. These two headwinds have not only a relevant but critical impact on aircrews during the pandemic. Based on the result, this paper concludes with some practical suggestions for government and airline company managers' reference. en_US dc.description.tableofcontents 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與問題 8 第三節 研究流程 9 第二章 文獻回顧 11 第一節 我國航空運輸產業背景介紹 11 第二節 新冠疫情對航空產業的影響 14 第三節 工作壓力的探討 21 第四節 心理健康的探討 31 第三章 研究方法與設計 37 第一節 質性研究的選擇 37 第二節 研究架構與研究設計 39 第三節 研究對象與訪談架構 40 第四章 研究結果 45 第一節 訪談資料整理與說明 45 第二節 結果分析 73 第五章 結論與建議 77 第三節 研究發現 77 第二節 討論 89 第三節 實務建議 91 第四節 研究限制及未來研究方向 94 參考文獻 96 一、中文文獻 96 二、英文文獻 100 附錄 104 附錄一 訪談資料 104 附錄二 訪談萃取與概念化分類 105 附錄三 飛航組員防檢疫措施 121 附件四 飛航組員防疫管控機制歷程 122 zh_TW dc.format.extent 3223176 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0107921069 en_US dc.subject (關鍵詞) 新冠疫情 zh_TW dc.subject (關鍵詞) 飛航組員 zh_TW dc.subject (關鍵詞) 工作壓力 zh_TW dc.subject (關鍵詞) 心理健康 zh_TW dc.subject (關鍵詞) COVID-19 Epidemic en_US dc.subject (關鍵詞) Flight Crew Members en_US dc.subject (關鍵詞) Work Stress en_US dc.subject (關鍵詞) Mental Health en_US dc.title (題名) 新冠疫情下飛航組員工作壓力與心理健康情形之研究 zh_TW dc.title (題名) Research on Impact of the COVID-19 Epidemic on Work Stress and Mental Health of the Flight Crew Members en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 一、中文文獻 王蕙玲（1997）。壓力與其因應之策。中華民國航空醫學會刊，11（1），79-83。 太雅編輯群（2010）。進入航空業SO EASY!。台北：太雅生活館。 任維廉、鄭永安、林俊宏（2004）。民航駕駛員工作壓力模式之研究--以國內A航空公司為例。民航季刊，6（3），1-42。 艾倫·魯賓與艾爾·巴比（2000）。研究方法-社會工作暨人文科學領域的運用，趙碧華、朱美珍（譯），台北：豐富文化。譯自Allen Rubin & Earl Babbie (2000). 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