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題名 臺灣青少年社會工作遠距服務的經驗初探-以臺北市青少年服務中心為例
Exploring the Social Work Practice of Remote Services for Adolescents in Taiwan: A Case Study of Taipei City Adolescent Service Center
作者 何靜兒
Ho, Cheng-I
貢獻者 蔡培元
何靜兒
Ho, Cheng-I
關鍵詞 遠距服務
線上服務
數位
青少年服務中心
新冠肺炎疫情
Remote Services
Online Services
Digital
Youth Service Center
COVID-19 Pandemic
日期 2024
上傳時間 4-Sep-2024 15:50:07 (UTC+8)
摘要 隨著新冠肺炎疫情的爆發與蔓延,社會工作者不得不尋找替代方式與服務對象接觸,而遠距服務應運而生。在疫情逐漸穩定的情況下,遠距服務可以作為輔助與補充性的工作手法之一,尤其適用於偏遠地區或傳統服務不便的情況。為此,本研究旨在探討青少年服務中心使用遠距服務的優勢與挑戰,並提出實施遠距服務的建議和調整方案,以提高服務品質並滿足青少年的需求。本文採用質性研究方法,透過立意取樣與滾雪球抽樣方式,邀請了八位在臺北市青少年服務中心具有提供過遠距服務經驗的社會工作人員,以半結構深度訪談法進行資料蒐集。 本研究發現,遠距服務在青少年服務中心之優勢包括服務可近性高、青少年在網路平台上更願意表達自我的感受、遠距服務有助於社會工作者觀察到青少年的家庭環境和不同的面貌,以及社會工作者與青少年互動模式的轉變,而對於社會工作者之優勢包括激發社會工作者的個人能力和增加社會工作者與人接觸的媒介。然而,遠距服務在也面臨一些挑戰:一、對於不熟悉3C科技產品的社會工作者與服務對象,在使用軟體設備上是存在困難的;二、部分青少年缺乏遠距服務所需要的設備;三、網路速度與訊號的不穩定性;四、各種干擾因素對服務對象的專注力造成影響;五、在遠距服務中較難掌握青少年真實感受與狀態;六、與新服務對象建立關係時所遇到的困境;七、隱私問題;八、團體動力低;九、服務對象參與率低;十、法規限制。針對社會工作者之挑戰則包括:一、上下班時間模糊;二、需要投入更多的時間成本;三、非社會工作職務的工作量增加;四、社會工作者的工作效率低;五、在執行遠距服務的過程中感到壓力。 最後,根據上述的研究發現,針對機構層面提出之建議:一、提供社會工作者更多與遠距服務相關的專業課程;二、提供更多元化的服務類型;三、設置專責遠距服務的社會工作者。針對公部門則提出之建議:一、增加工作人力的配置;二、鼓勵結合線上與線下的社會工作。
With the outbreak and spread of the COVID-19 pandemic, social workers had to find alternative ways to engage with their service recipients, leading to the emergence of remote services. As the pandemic gradually stabilizes, remote services can serve as a complementary service model, especially in remote areas or situations where traditional services are inconvenient. Therefore, the primary aim of this study is to explore the advantages and challenges of using remote services at youth service centers and to propose recommendations and adjustments for implementing remote services to improve service quality and meet the needs of adolescents. This study adopts a qualitative research approach, employing purposive sampling and snowball sampling methods. Eight social workers or supervisors with experience in providing remote services at youth service centers in Taipei City were invited to participate in semi-structured in-depth interviews for data collection. This study found that the advantages of remote services at youth service centers include high accessibility, adolescents being more willing to express their feelings on online platforms, the ability of social workers to observe the family environment and different aspects of the youth, and a shift in the interaction model between social workers and adolescents. For social workers, the advantages include stimulating their personal capabilities and providing additional mediums for interaction. However, remote services also face several challenges: (1) Difficulties for social workers and service recipients unfamiliar with 3C technology products in using software and equipment; (2) Some adolescents lack the necessary equipment for remote services; (3) Unstable internet speed and signal issues; (4) Various distractions affecting the focus of service recipients; (5) Difficulty in grasping the true feelings and state of the youth during remote services; (6) Challenges in establishing relationships with new service recipients; (7) Privacy issues; (8) Low group dynamics; (9) Low participation rates of service recipients; (10) Legal restrictions. The challenges faced by social workers include: (1) Blurred boundaries between work hours and personal time; (2) Increased time costs; (3) Increased workload from non-social work duties; (4) Decreased work efficiency; (5) Stress experienced during the execution of remote services. Finally, based on the aforementioned research findings, the following recommendations are proposed at the institutional level: (1) Providing social workers with more professional courses related to remote services; (2) Offering a wider variety of service types; (3) Setting up dedicated social workers for remote services. And some recommendations for the public sector include: (1) Increasing the allocation of workforce; (2) Encouraging a combination of online and offline social work.
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描述 碩士
國立政治大學
社會工作研究所
109264017
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0109264017
資料類型 thesis
dc.contributor.advisor 蔡培元zh_TW
dc.contributor.author (Authors) 何靜兒zh_TW
dc.contributor.author (Authors) Ho, Cheng-Ien_US
dc.creator (作者) 何靜兒zh_TW
dc.creator (作者) Ho, Cheng-Ien_US
dc.date (日期) 2024en_US
dc.date.accessioned 4-Sep-2024 15:50:07 (UTC+8)-
dc.date.available 4-Sep-2024 15:50:07 (UTC+8)-
dc.date.issued (上傳時間) 4-Sep-2024 15:50:07 (UTC+8)-
dc.identifier (Other Identifiers) G0109264017en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/153515-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 社會工作研究所zh_TW
dc.description (描述) 109264017zh_TW
dc.description.abstract (摘要) 隨著新冠肺炎疫情的爆發與蔓延,社會工作者不得不尋找替代方式與服務對象接觸,而遠距服務應運而生。在疫情逐漸穩定的情況下,遠距服務可以作為輔助與補充性的工作手法之一,尤其適用於偏遠地區或傳統服務不便的情況。為此,本研究旨在探討青少年服務中心使用遠距服務的優勢與挑戰,並提出實施遠距服務的建議和調整方案,以提高服務品質並滿足青少年的需求。本文採用質性研究方法,透過立意取樣與滾雪球抽樣方式,邀請了八位在臺北市青少年服務中心具有提供過遠距服務經驗的社會工作人員,以半結構深度訪談法進行資料蒐集。 本研究發現,遠距服務在青少年服務中心之優勢包括服務可近性高、青少年在網路平台上更願意表達自我的感受、遠距服務有助於社會工作者觀察到青少年的家庭環境和不同的面貌,以及社會工作者與青少年互動模式的轉變,而對於社會工作者之優勢包括激發社會工作者的個人能力和增加社會工作者與人接觸的媒介。然而,遠距服務在也面臨一些挑戰:一、對於不熟悉3C科技產品的社會工作者與服務對象,在使用軟體設備上是存在困難的;二、部分青少年缺乏遠距服務所需要的設備;三、網路速度與訊號的不穩定性;四、各種干擾因素對服務對象的專注力造成影響;五、在遠距服務中較難掌握青少年真實感受與狀態;六、與新服務對象建立關係時所遇到的困境;七、隱私問題;八、團體動力低;九、服務對象參與率低;十、法規限制。針對社會工作者之挑戰則包括:一、上下班時間模糊;二、需要投入更多的時間成本;三、非社會工作職務的工作量增加;四、社會工作者的工作效率低;五、在執行遠距服務的過程中感到壓力。 最後,根據上述的研究發現,針對機構層面提出之建議:一、提供社會工作者更多與遠距服務相關的專業課程;二、提供更多元化的服務類型;三、設置專責遠距服務的社會工作者。針對公部門則提出之建議:一、增加工作人力的配置;二、鼓勵結合線上與線下的社會工作。zh_TW
dc.description.abstract (摘要) With the outbreak and spread of the COVID-19 pandemic, social workers had to find alternative ways to engage with their service recipients, leading to the emergence of remote services. As the pandemic gradually stabilizes, remote services can serve as a complementary service model, especially in remote areas or situations where traditional services are inconvenient. Therefore, the primary aim of this study is to explore the advantages and challenges of using remote services at youth service centers and to propose recommendations and adjustments for implementing remote services to improve service quality and meet the needs of adolescents. This study adopts a qualitative research approach, employing purposive sampling and snowball sampling methods. Eight social workers or supervisors with experience in providing remote services at youth service centers in Taipei City were invited to participate in semi-structured in-depth interviews for data collection. This study found that the advantages of remote services at youth service centers include high accessibility, adolescents being more willing to express their feelings on online platforms, the ability of social workers to observe the family environment and different aspects of the youth, and a shift in the interaction model between social workers and adolescents. For social workers, the advantages include stimulating their personal capabilities and providing additional mediums for interaction. However, remote services also face several challenges: (1) Difficulties for social workers and service recipients unfamiliar with 3C technology products in using software and equipment; (2) Some adolescents lack the necessary equipment for remote services; (3) Unstable internet speed and signal issues; (4) Various distractions affecting the focus of service recipients; (5) Difficulty in grasping the true feelings and state of the youth during remote services; (6) Challenges in establishing relationships with new service recipients; (7) Privacy issues; (8) Low group dynamics; (9) Low participation rates of service recipients; (10) Legal restrictions. The challenges faced by social workers include: (1) Blurred boundaries between work hours and personal time; (2) Increased time costs; (3) Increased workload from non-social work duties; (4) Decreased work efficiency; (5) Stress experienced during the execution of remote services. Finally, based on the aforementioned research findings, the following recommendations are proposed at the institutional level: (1) Providing social workers with more professional courses related to remote services; (2) Offering a wider variety of service types; (3) Setting up dedicated social workers for remote services. And some recommendations for the public sector include: (1) Increasing the allocation of workforce; (2) Encouraging a combination of online and offline social work.en_US
dc.description.tableofcontents 第一章 緒論 1 第一節 研究動機 1 第二節 研究背景 3 第三節 研究目的與問題 9 第四節 名詞解釋 10 第二章 文獻探討 11 第一節 青少年服務中心的發展歷程 11 第二節 青少年服務所遇到的困難與挑戰 12 第三節 青少年領域的遠距服務模式 19 第四節 遠距服務模式的優勢與挑戰 22 第五節 服務輸送的評估理論 30 第三章 研究方法 32 第一節 研究設計 32 第二節 研究者角色 33 第三節 資料蒐集 35 第四節 研究資料分析 37 第五節 研究嚴謹度 38 第六節 研究倫理 39 第四章 研究結果 42 第一節 青少年服務中心使用遠距服務的狀況 42 第二節 青少年服務中心使用遠距服務的優勢與挑戰 49 第三節 青少年服務中心使用遠距服務的建議 80 第四節 青少年服務中心的遠距服務之綜合分析 105 第五章 研究結論與建議 115 第一節 研究結論 115 第二節 研究建議 126 第三節 研究限制 128 參考文獻 130 附錄一 訪談大綱 144 附錄二 知情同意書 145zh_TW
dc.format.extent 2179678 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0109264017en_US
dc.subject (關鍵詞) 遠距服務zh_TW
dc.subject (關鍵詞) 線上服務zh_TW
dc.subject (關鍵詞) 數位zh_TW
dc.subject (關鍵詞) 青少年服務中心zh_TW
dc.subject (關鍵詞) 新冠肺炎疫情zh_TW
dc.subject (關鍵詞) Remote Servicesen_US
dc.subject (關鍵詞) Online Servicesen_US
dc.subject (關鍵詞) Digitalen_US
dc.subject (關鍵詞) Youth Service Centeren_US
dc.subject (關鍵詞) COVID-19 Pandemicen_US
dc.title (題名) 臺灣青少年社會工作遠距服務的經驗初探-以臺北市青少年服務中心為例zh_TW
dc.title (題名) Exploring the Social Work Practice of Remote Services for Adolescents in Taiwan: A Case Study of Taipei City Adolescent Service Centeren_US
dc.type (資料類型) thesisen_US
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