| dc.contributor.advisor | 洪叔民 | zh_TW |
| dc.contributor.author (作者) | 姜琦 | zh_TW |
| dc.creator (作者) | 姜琦 | zh_TW |
| dc.date (日期) | 2008 | en_US |
| dc.date.accessioned | 2009-09-14 | - |
| dc.date.available | 2009-09-14 | - |
| dc.date.issued (上傳時間) | 2009-09-14 | - |
| dc.identifier (其他 識別碼) | G0096380057 | en_US |
| dc.identifier.uri (URI) | https://nccur.lib.nccu.edu.tw/handle/140.119/30861 | - |
| dc.description (描述) | 碩士 | zh_TW |
| dc.description (描述) | 國立政治大學 | zh_TW |
| dc.description (描述) | 管理碩士學程(AMBA) | zh_TW |
| dc.description (描述) | 96380057 | zh_TW |
| dc.description (描述) | 97 | zh_TW |
| dc.description (描述) | 目錄 iv 表目錄 v 圖目錄 vi 第一章 緒 論 1 第一節 研究背景及動機 1 第二節 研究對象及目的 2 第三節 研究流程 3 第二章 文獻探討 6 第一節 採購功能之演進 6 第二節 供應商選擇與採購策略 13 第三節 PWIO 22 第三章 研究方法 26 第一節 研究架構 26 第二節 個案研究方法 27 第三節 PWIO流程分析方法 29 第四節 AHP 31 第四章 個案研究分析 35 第一節 產業環境概況 35 第二節 個案公司背景 38 第三節 採購現況及分析 43 第四節 流程改善及建議方案 53 第五章 結論與建議 68 參考文獻 71 附錄一 供應商評鑑表（本研究建議） 74 附錄二 供應商評鑑表AHP問卷範本 75 附錄三 新供應商評量表（本研究建議） 76 附錄四 個案公司原供應商評鑑表 77 附錄五 個案公司原新供應商評量表 78 附錄六 個案公司深度訪談記錄 79 附錄七 產業公司訪談記錄 87 | - |
| dc.description.abstract (摘要) | 採購部門之功能角色從企業中被動及支援者，逐步轉變成為今日具有影響企業策略之決策者。面對激烈的市場競爭，企業轉型時需以策略採購思維著手，將企業與採購策略相互配合方能創造客戶價值，增加企業競爭力。 本研究採取個案研究方法，經由蒐集個案公司及產業相關資料，並與管理階層訪談，瞭解個案公司面臨之管理議題。個案公司為大陸東莞之台資企業，產品為專業五金製品製造。為配合環境變遷面臨轉型，將生產重心由業電腦機殼轉移至大型遊戲機台組裝。遊戲機組裝市場特性為少量多樣與客製化，與原產品工業電腦型態相異，造成過往供應商物料短缺與新供應商開發困難。爾後與個案公司採購部門及相關部門多次深度訪談及焦點訪談，採用PWIO（Process Wide Information Organism）分析方法，詳實描繪企業採購及付款循環流程，將流程拆解成為請購、供應商管理、採購、驗收及應付款項處理作業向下延展至十一項作業功能並展開實作表，再將各作業流程細分為內、外向聯絡管道及接觸點並具體詳實描述。 透過PWIO描述及分析採購作業流程，找出造成個案公司管理議題之採購流程缺失，包含隨機篩選新供應商、新承認供應商直接成為合格供應商、供應商管理策略與企業策略未結合、供應商評鑑缺乏客觀衡量標準、及供應商評鑑作業未與執行面配合。經由產業專家訪談、產業相關資訊之蒐集，及層級分析法(AHP)之應用，針對五項流程缺失給予改善建議方案，包含建立供應商初步媒合流程、配合企業策略設計新供應商評量表、建立新舊供應商分流管理制度、以企業策略著眼設計供應商評鑑表、及加強變革成效，促進新制度落實與執行五面向。以上建議方案可加強企業及採購策略之配合度，透過新舊供應商評鑑與管理篩選適當合作之供應商，將採購流程制度化，進而改善目前採購流程之問題。 | zh_TW |
| dc.description.abstract (摘要) | Strategic procurement is crucial to strengthen a company’s core competence in the competition among enterprises. Procurement function has evolved from being supporters to decision makers that can impact the company’s strategies. The main purpose of this research is to improve the procurement process which is related to the case company’s management issues. The case company is a metal case assembly manufacturer located in Dong-guan which has been specialized in Industrial computer products. To increase its share and profit, the company developed new business chances by entering the gaming market that requires high degree of customization and specialization. The switch had caused supplier cooperating and material shortage issues. By focus-group and in-depth interviews with its procurement team members, using PWIO (Process Wide Information Organism) as a description tool to record every single step of the procurement operation process, and finally analyzing all the steps, five crucial gaps are found. The five gaps include the lack of an organized process of new supplier selection, unfair new supplier management process, disconnection between supplier management and company’s strategy, non-objective methods for supplier evaluation, and not executing the evaluation results in practice. By interviews with experts in the industry, questionnaires for procurement members in the case company, and AHP, the research provides five solutions for to improve its procurement operation process. The five solutions include establishing new supplier searching scanning process, designing a new supplier evaluation sheet based on company strategy, practicing a dual management method for original and new suppliers, designing objective evaluation criteria for supplier management, and to strengthening the execution of the evaluation results. The five solutions can improve the procurement operation process, maximize procurement efficiency, and build up core competence while the case company enters the new gaming market. | en_US |
| dc.description.tableofcontents | 目錄 iv 表目錄 v 圖目錄 vi 第一章 緒 論 1 第一節 研究背景及動機 1 第二節 研究對象及目的 2 第三節 研究流程 3 第二章 文獻探討 6 第一節 採購功能之演進 6 第二節 供應商選擇與採購策略 13 第三節 PWIO 22 第三章 研究方法 26 第一節 研究架構 26 第二節 個案研究方法 27 第三節 PWIO流程分析方法 29 第四節 AHP 31 第四章 個案研究分析 35 第一節 產業環境概況 35 第二節 個案公司背景 38 第三節 採購現況及分析 43 第四節 流程改善及建議方案 53 第五章 結論與建議 68 參考文獻 71 附錄一 供應商評鑑表（本研究建議） 74 附錄二 供應商評鑑表AHP問卷範本 75 附錄三 新供應商評量表（本研究建議） 76 附錄四 個案公司原供應商評鑑表 77 附錄五 個案公司原新供應商評量表 78 附錄六 個案公司深度訪談記錄 79 附錄七 產業公司訪談記錄 87 | zh_TW |
| dc.language.iso | en_US | - |
| dc.source.uri (資料來源) | http://thesis.lib.nccu.edu.tw/record/#G0096380057 | en_US |
| dc.subject (關鍵詞) | 策略採購 | zh_TW |
| dc.subject (關鍵詞) | 採購暨付款循環 | zh_TW |
| dc.subject (關鍵詞) | 流程改善 | zh_TW |
| dc.subject (關鍵詞) | 供應商評鑑 | zh_TW |
| dc.subject (關鍵詞) | strategic procurement | en_US |
| dc.subject (關鍵詞) | process improvement | en_US |
| dc.subject (關鍵詞) | supplier evaluation | en_US |
| dc.subject (關鍵詞) | PWIO | en_US |
| dc.title (題名) | 採購流程分析－以某機殼組裝公司為例 | zh_TW |
| dc.title (題名) | The procurement process analysis - A case study | en_US |
| dc.type (資料類型) | thesis | en |
| dc.relation.reference (參考文獻) | 英文部分: | zh_TW |
| dc.relation.reference (參考文獻) | 1. Backer, B. E., M. A. Huselid, P. S. Pickus, and M. F. Spratt (1997). HR as a source of shareholder value: Research and recommendations. Human Resource Management. 36(1): 36-47. | zh_TW |
| dc.relation.reference (參考文獻) | 2. Carr, A. S. and J. N. Pearson (2002). The impact of purchasing and supplier involvement on strategic purchasing and its impact on firm`s performance. International Journal of Operations & Production Management. 22(9): 1032-1053. | zh_TW |
| dc.relation.reference (參考文獻) | 3. Dickson, G. W. (1966). An analysis of vender selection systems and decisions. Journal of Purchasing. 2(1): 5-17. | zh_TW |
| dc.relation.reference (參考文獻) | 4. David M. and C. D. Sutton (2004). Social Research: The Basics. London, England: SAGE Publications Ltd. | zh_TW |
| dc.relation.reference (參考文獻) | 5. Dobler, D. W. and D. N. Burt (1996). Purchasing and Supply Management: Text and cases, Berkshire, UK: McGraw-Hill International Editions. | zh_TW |
| dc.relation.reference (參考文獻) | 6. Dobler, D. W., D. N. Burt, and S. L. Starling (2003). World Class Supply Management: The Key to Supply Chain Management, Boston, Massachusetts, USA: McGraw-Hill Irwin. | zh_TW |
| dc.relation.reference (參考文獻) | 7. Ellram, L. M. and A. Carr (1994). Strategic purchasing: A history and review of the literature. International Journal of Purchasing and Materials Management. 30(2): 10-18. | zh_TW |
| dc.relation.reference (參考文獻) | 8. Johnson, P. F., R. D. Klassen, M. R. Leenders, and H. E. Fearon (2002). Determinants of purchasing team usage in the supply chain. Journal of Operations Management. 20(1): 77-89. | zh_TW |
| dc.relation.reference (參考文獻) | 9. Kannan, V. R. and K. C. Tan (2002). Supplier selection and assessment: Their impact on business performance. Journal of Supply Chain Management. 38(4): 11-21. | zh_TW |
| dc.relation.reference (參考文獻) | 10. Kaplan, R. and D. Norton (2004). Measuring the strategic readiness of intangible assets. Harvard Business Review. 82(5): 145-145. | zh_TW |
| dc.relation.reference (參考文獻) | 11. Leenders, M. R. and E. F. Harold (2008). Developing purchasing`s foundation. 44(2): 17-26. | zh_TW |
| dc.relation.reference (參考文獻) | 12. McCann and E. Joseph (1991). Design principles for an innovation company. Academy of Management Executive. 5(2): 76-93. | zh_TW |
| dc.relation.reference (參考文獻) | 13. Niezen, C. and W. Weller (2006). Procurement as strategy. Harvard Business Review. 84(9): 22-24. | zh_TW |
| dc.relation.reference (參考文獻) | 14. Niezen, C., W. Weller, and H. Deringer (2007). Demanding better supply management. Business Strategy Review. 18(1): 47-49. | zh_TW |
| dc.relation.reference (參考文獻) | 15. Nydick, R. L. and R. P. Hill (1992). Using the analytic hierarchy process to structure the supplier selection procedure. International Journal of Purchasing and Materials Management. 28(2): 31-36. | zh_TW |
| dc.relation.reference (參考文獻) | 16. Raedels, A. R. (2000). The Supply Management Process. Tempe, Arizona, USA: National Association of Purchasing Management. | zh_TW |
| dc.relation.reference (參考文獻) | 17. Rajagopal, S. and K. N. Bernard (1993). Strategic procurement and competitive advantage. International Journal of Purchasing and Materials Management. 29(4): 13-20. | zh_TW |
| dc.relation.reference (參考文獻) | 18. Reck, R. F. and B. G. Long (1988). Purchasing: A competitive weapon. Journal of Purchasing and Materials Management. 24(3): 2-8. | zh_TW |
| dc.relation.reference (參考文獻) | 19. Saaty, T. L. (1977). A scaling method for priorities in hierarchical structures. Journal of Mathematical Psychology. 15(3): 234-281. | zh_TW |
| dc.relation.reference (參考文獻) | 20. Saaty, T. L. (2008). Decision making with the analytic hierarchical process. Int. J. Services Sciences. 1(1): 83-98. | zh_TW |
| dc.relation.reference (參考文獻) | 21. Scott, C. and B. David (2008). Strategic sourcing-making it happen. Contract Management. 48(9): 52-61. | zh_TW |
| dc.relation.reference (參考文獻) | 22. Slack, R. C. and R. Johnson (2004). Operations Management. London, England: Pearson Education Limited. | zh_TW |
| dc.relation.reference (參考文獻) | 23. Smeltzer, L. R., J. A. Manship and C. L. Rossetti (2003). An analysis of the integration of strategic sourcing and negotiation planning. Journal of Supply Chain Management. 39(4): 16-25. | zh_TW |
| dc.relation.reference (參考文獻) | 24. Stanley, L. L. and J. D. Wisner (2001). Service quality along the supply chain: Implications for purchasing. Journal of Operations Management. 19(3):287-306. | zh_TW |
| dc.relation.reference (參考文獻) | 25. Stevenson, W. J. (1982). Production/operations Management. Homewood, Illinois, USA: Irwin. | zh_TW |
| dc.relation.reference (參考文獻) | 26. Tsaih, R. and W.Y. Lin (2006). The process-wide information organism approach for the business process analysis. Industrial Management & Data Systems. 106(4): 509-522. | zh_TW |
| dc.relation.reference (參考文獻) | 27. Webster, F. E. Jr. and Y. Wind (1996). A general model for understanding organizational buying behavior. Marketing Management. 4(4): 52-57. | zh_TW |
| dc.relation.reference (參考文獻) | 28. Yin, R. (1994). Case Study Research: Design and Methods. Beverly Hills: California, USA: Sage Publishing. | zh_TW |
| dc.relation.reference (參考文獻) | 中文部分: | zh_TW |
| dc.relation.reference (參考文獻) | 1. 中國產業研究報告網（民97），2008-2010中國遊戲機市場調查與發展前景分析報告。97年12月5日取自http://blog.sina.com.cn/s/blog_51cf68bf0100da87.html. | zh_TW |
| dc.relation.reference (參考文獻) | 2. 王忠宗，許振邦（民89）。採購學。台北縣：國立空中大學。 | zh_TW |
| dc.relation.reference (參考文獻) | 3. 王明德（民96）。生產模式有別少量多樣製程需求大不同。機械技術雜誌。（272）：16-19。 | zh_TW |
| dc.relation.reference (參考文獻) | 4. 邱楓（民97）。採購定價策略研究。現代物流、物流技術與戰略。33（60）：2-6。 | zh_TW |
| dc.relation.reference (參考文獻) | 5. 香港生產力促進局（民97）。金屬連繫工業指南2008-2009。香港：香港生產力促進局。 | zh_TW |
| dc.relation.reference (參考文獻) | 6. 香港生產力促進局（民97）。金屬連繫工業指南2008-2009。香港：香港生產力促進局。 | zh_TW |
| dc.relation.reference (參考文獻) | 7. 統計處（民95）。經濟部工業產品分類。 | zh_TW |
| dc.relation.reference (參考文獻) | 8. 許志樺，葉嘉安（民97）。1980-2003年廣東省外商投資的時空變化分析。地理學報。63（12）：1277-2288。 | zh_TW |
| dc.relation.reference (參考文獻) | 9. 許振邦（民94）。採購與供應管理。台北市：智勝文化。 | zh_TW |
| dc.relation.reference (參考文獻) | 10. 郭明洲（民97）。2009台灣金屬製品業分析。台灣經濟研究院產經資料。 | zh_TW |
| dc.relation.reference (參考文獻) | 11. 郭明洲（民97）。螺絲、螺帽及鉚釘製造業景氣動態報告。台灣經濟研究院產經資料。 | zh_TW |
| dc.relation.reference (參考文獻) | 12. 黃得晉（民96）。金屬製品業年鑑-螺絲螺帽篇。臺北市：金屬工業研究發展中心。 | zh_TW |
| dc.relation.reference (參考文獻) | 13. 黃瓊慧（民91）。改變員工行為措施對變革結果的影響─社會學習的觀點。人力資源管理學報。2(2): 65－80。 | zh_TW |
| dc.relation.reference (參考文獻) | 14. 蔡瑞煌、林宛瑩、黃淑滿（民96），零售量販業者企業流程的重現與評估，台大管理論叢。19(2): 109－140。 | zh_TW |
