Publications-Theses

題名 會計師事務所提供網站認證服務之評估:需求面觀點
作者 王品傑
貢獻者 陳錦烽
王品傑
關鍵詞 WebTrust
確認性服務
網站認證標章
WebTrust
Assurance Services
Web Assurance Seals
日期 2006
上傳時間 18-Sep-2009 09:06:02 (UTC+8)
摘要 美國會計師協會(AICPA)與加拿大會計師協會(CICA)在1998年推出WebTrust網站安全認證服務,以提供類似於財務報表簽證的方式,對網站之服務提供認證。WebTrust希望透過會計師在財務認證上之品牌聲譽及獨立性,並藉由提供較廣泛、較深度之服務內容,以取得消費者的青睞。本研究係探討國內網站認證市場之需求面,主要之研究發現為消費者對於網站認證標章有一定程度的了解,並認為WebTrust的服務內容相當重要。在網站認證服務競爭優勢之評估方面,會計師具有公信力及客觀之優勢。相較於其他網站認證機構而言,消費者認為會計師較適合提供隱私性服務。此外,本研究發現消費者對於網站認證標章有過度的期待,可能因而產生期望落差。相關業者在提供網站認證服務時,可能會產生潛在之訴訟風險,宜妥為管理及因應。
The WebTrust assurance service was created through a joint effort between the American Institute of Certified Public Accountants (AICPA) and the Canadian Institute of Chartered Accountants (CICA) in 1998. WebTrust uses an approach similar to the attestation of financial statements and provides assurance services to Web hosts. Utilizing the CPAs’ reputations and independence and more complete coverage of its assurance services, WebTrust aims to establish its presence in the Web assurance market. This study examines the demand side of Web assurance services. Our results show that consumers have fundamental understanding of Web assurance seals and recognize the importance of Web assurance services as provided by WebTrust. In addition, CPAs have advantage in credibility and objectivity over others Web assurance providers, and are more suitable in providing privacy assurance. It’s worthy noting, however, that there is an expectation gap between consumers and Web assurance providers. When offering Web assurance services, a provider may face the potential risk of lawsuit and should address the issue properly.
參考文獻 王佳羚,2000,會計師提供確認性服務在我國之可行性研究-需求面探討,私立中原大學會計系碩士論文。
王信文與何巧齡,2006,影響網路購物行為關鍵因素分析,經營管理論叢。
朱惠中,2006,影響網路書店購買意圖之實驗室研究,國立中央大學資訊管理研究所碩士論文。
吳琮璠,2001,迎接千禧年的一新經營、新業務、新走向:淺淡電子商務、認證與知識科技,會計研究月刊 168:107-116。
杜榮瑞,2002,電子商務的控制與確認服務:隱私、交易完整與安全問題-電子海灣拍賣網站的個案研究,會計評論 3:1-27。
周旭華譯,1988,Poter, M. E.,競爭策略,台北:天下遠見出版股份有限公司。
周國華,2000,WebTrust:網站安全認證服務的現況探討,電腦稽核年刊。
林蟬娟與楊孟萍,1997,21世紀會計師新業務-確認性服務,會計研究月刊 138:106-111。
洪佩伶,2003,網站知名度與安全交易機制對消費者網路購買意願之影響-以大台北地區網路使用者為例,國立交通大學經營管理研究所碩士論文。
曹佩君,2005,網路拍賣人際交易信任之研究-以台灣買家為例,私立義守大學資訊管理研究所碩士論文。
陳秋元,2001,我國會計師事務所執行網路認證(WebTrust)之研究,私立淡江大學會計系碩士論文。
楊大緯,2000,網路購物意願之影響因素研究,國立大同大學事業經營研究所碩士論文。
鄞國鏈,2003,第三者保證標章對網路消費者行為意圖之影響,國立中央大學資訊管理研究所碩士論文。
Cohn, M. 1997. CPA assurance goes online. Accounting Technology (December): 38-45.
Cook, D. P. 2003. The role of third party seals in building trust online. E-service Journal 2:71-84.
Dunn, B. 1997. Big six assurance services keep e-commerce honest. Accounting Today : 5.
Elliott, R. K. 1998. Assurance services and the audit heritage. The CPA Journal (June):40-47.
Elliott, R. K. 1994. Confronting the future: choice for the attest function. Accounting Horizons (September): 106-124.
Elliott, R. K. 1996. Assurance services: where we are; where we are going. Journal of accountancy (September): 16-17.
Elliott, R. K. and D. M. Pallais. 1997. To market, to market we go. Journal of accountancy (September): 81-86.
Gendron,Y. and M. Barrett. 2004, Professionalization in Action Accountants` Attempt at Building a Network of Support for the WebTrust Seal of Assurance. Contemporary Accounting Research (fall): 563-602.
Gray, G.L. and R. Debreceny. 1998. New assurance services:The electronic frontier. Journal of accountancy 185 (May): 32-38
Greenstein, M. G. and J. E. Hunton. 2003. Extending the accounting brands to privacy services. Journal of Information Systems 17 (fall): 87-110.
Houston, R. W. and G. K. Taylor. 1998. Consumer perceptions of CPA WebTrust assurance : evidence of an expectation gap. International Journal of Auditing 3: 89-105.
Kimery, K. M. and M. McCord. 2006. Signals of trustworthiness in e-commerce. Journal of Electronic Commerce in Organizations 4: 52-74.
Koreto, R. j. 1998. A WebTrust experience. Journal of Accountancy 186 (October): 99.
Koreto, R. J. 1998. WebTrust: a new approach to e-commerce. Journal of Accountancy 185 (May): 38.
Kovar, Stacy., K. G. Burke, and B. R. Kovar. 2000. Consumer response to CPA WebTrust assurance. Journal of Information Systems 14 (spring): 17-35.
Lala, V. V. Arnold., S. G. Sutton., and L. Guan. 2002. The impact of relative information quality of e-commerce assurance seals on Internet purchasing behavior. International Journal of Accounting Information Systems 3: 237-253.
Miller, J. and R. Aming. 2003. How companies can benefit by addressing privacy issues. The CPA Journal 73 (May): 15.
Miyazaki, A. D. and S. Krishmamurthy. 2002. Internet seals of approval Effects on online privacy policies and consumer perceptions. Journal of Consumer Affairs 36: 28-49.
Moores, T. 2005. Do consumers understand the role of privacy seals in e-commerce. Communications of The Acm 48 (March): 86-91.
Nieschwietz, R. J. 2001. A comparison of Web assurance services based on trust formation and outcomes. Ph.D. dissertation, Arziona State University.
Nikitkov, A. 2006. Information assurance seals how they impact consumer purchasing behavior. Journal of Information Systems 20 (spring): 1-17.
Pacini, C. and D. Sinason. 1999.The law and CPA WebTrust. Journal of Accountancy 187: 20-24.
Portz, K. 2000. Do consumer understand WebTrust mean. The CPA Journal (October): 46-52.
Portz, K. S. 2000. The effect of WebTrust on the perceived trustworthiness of a web site and the utilization of electronic commerce. Ph. D. dissertation, University of Nebraska.
Primoff, W.M. 1998. Electronic commerce and WebTrust. The CPA Journal 84 (November):14-28
Rifon, N. J. R. Larose., and S. M. Choi. 2005. Your privacy is sealed effects of web privacy seals on trust and personal disclosures. The Journal of Consumer Affairs 39: 339-362.
Sivasailam, N., D. J. Kim, and H. R. Rao. 2002. What Companies Are(n`t)Doing about Web Site Assurance. IT Pro: 33-40.
Wakefield, R. L. 2001. A determination of the antecedents of online trust and an evaluation of current Web assurance seals, Ph. D. dissertation, University of Mississippi.
Wakefield, R. L. and D. Whitten. 2006. Examining user perceptions of third-party organization credibility and trust in an e-retailer. Journal of Organizational and End User Computing 18: 1-19.
Wakefield, R. L. M. H. Stock, and W. M. Wilder. 2004. The role of web site characteristics in initial trust formation. Journal of Computer Information Systems 45: 94-103.
描述 碩士
國立政治大學
會計研究所
94353025
95
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0094353025
資料類型 thesis
dc.contributor.advisor 陳錦烽zh_TW
dc.contributor.author (Authors) 王品傑zh_TW
dc.creator (作者) 王品傑zh_TW
dc.date (日期) 2006en_US
dc.date.accessioned 18-Sep-2009 09:06:02 (UTC+8)-
dc.date.available 18-Sep-2009 09:06:02 (UTC+8)-
dc.date.issued (上傳時間) 18-Sep-2009 09:06:02 (UTC+8)-
dc.identifier (Other Identifiers) G0094353025en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/34239-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 會計研究所zh_TW
dc.description (描述) 94353025zh_TW
dc.description (描述) 95zh_TW
dc.description.abstract (摘要) 美國會計師協會(AICPA)與加拿大會計師協會(CICA)在1998年推出WebTrust網站安全認證服務,以提供類似於財務報表簽證的方式,對網站之服務提供認證。WebTrust希望透過會計師在財務認證上之品牌聲譽及獨立性,並藉由提供較廣泛、較深度之服務內容,以取得消費者的青睞。本研究係探討國內網站認證市場之需求面,主要之研究發現為消費者對於網站認證標章有一定程度的了解,並認為WebTrust的服務內容相當重要。在網站認證服務競爭優勢之評估方面,會計師具有公信力及客觀之優勢。相較於其他網站認證機構而言,消費者認為會計師較適合提供隱私性服務。此外,本研究發現消費者對於網站認證標章有過度的期待,可能因而產生期望落差。相關業者在提供網站認證服務時,可能會產生潛在之訴訟風險,宜妥為管理及因應。zh_TW
dc.description.abstract (摘要) The WebTrust assurance service was created through a joint effort between the American Institute of Certified Public Accountants (AICPA) and the Canadian Institute of Chartered Accountants (CICA) in 1998. WebTrust uses an approach similar to the attestation of financial statements and provides assurance services to Web hosts. Utilizing the CPAs’ reputations and independence and more complete coverage of its assurance services, WebTrust aims to establish its presence in the Web assurance market. This study examines the demand side of Web assurance services. Our results show that consumers have fundamental understanding of Web assurance seals and recognize the importance of Web assurance services as provided by WebTrust. In addition, CPAs have advantage in credibility and objectivity over others Web assurance providers, and are more suitable in providing privacy assurance. It’s worthy noting, however, that there is an expectation gap between consumers and Web assurance providers. When offering Web assurance services, a provider may face the potential risk of lawsuit and should address the issue properly.en_US
dc.description.tableofcontents 目 錄 I
圖 次 III
表 次 III
第一章 緒論 1
第一節 研究動機與目的 1
第二節 研究問題 3
第三節 研究流程 4
第四節 論文架構 5
第二章 文獻探討 6
第一節 電子商務風險、信號理論與認證標章 6
第二節 確認性服務的建立 9
第三節 網站安全認證組織 11
第四節 WEBTRUST文獻探討 16
第五節 目前美國執行WEBTRUST所遭遇的困難 25
第三章 研究方法 26
第一節 研究設計 26
第二節 問卷對象與資料來源 27
第三節 研究問題 27
第四節 研究問卷內容 30
第四章 實證結果分析 35
第一節 效度與信度分析 35
第二節 基本資料分析 36
第三節 消費者對於網站認證標章之看法與瞭解 39
第四節 消費者對於網站認證服務之重視程度及成本考量 43
第五節 會計師提供網站認證服務之評估 46
第六節 網站認證服務之期望落差 60
第七節 企業界的觀點 61
第五章 結論與建議 63
第一節 研究結論 63
第二節 研究限制 65
第三節 未來研究建議 65
附錄一 WEBTRUST相關文獻整理表 66
附錄二 研究問卷 69
參考文獻 77
zh_TW
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dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0094353025en_US
dc.subject (關鍵詞) WebTrustzh_TW
dc.subject (關鍵詞) 確認性服務zh_TW
dc.subject (關鍵詞) 網站認證標章zh_TW
dc.subject (關鍵詞) WebTrusten_US
dc.subject (關鍵詞) Assurance Servicesen_US
dc.subject (關鍵詞) Web Assurance Sealsen_US
dc.title (題名) 會計師事務所提供網站認證服務之評估:需求面觀點zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 王佳羚,2000,會計師提供確認性服務在我國之可行性研究-需求面探討,私立中原大學會計系碩士論文。zh_TW
dc.relation.reference (參考文獻) 王信文與何巧齡,2006,影響網路購物行為關鍵因素分析,經營管理論叢。zh_TW
dc.relation.reference (參考文獻) 朱惠中,2006,影響網路書店購買意圖之實驗室研究,國立中央大學資訊管理研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 吳琮璠,2001,迎接千禧年的一新經營、新業務、新走向:淺淡電子商務、認證與知識科技,會計研究月刊 168:107-116。zh_TW
dc.relation.reference (參考文獻) 杜榮瑞,2002,電子商務的控制與確認服務:隱私、交易完整與安全問題-電子海灣拍賣網站的個案研究,會計評論 3:1-27。zh_TW
dc.relation.reference (參考文獻) 周旭華譯,1988,Poter, M. E.,競爭策略,台北:天下遠見出版股份有限公司。zh_TW
dc.relation.reference (參考文獻) 周國華,2000,WebTrust:網站安全認證服務的現況探討,電腦稽核年刊。zh_TW
dc.relation.reference (參考文獻) 林蟬娟與楊孟萍,1997,21世紀會計師新業務-確認性服務,會計研究月刊 138:106-111。zh_TW
dc.relation.reference (參考文獻) 洪佩伶,2003,網站知名度與安全交易機制對消費者網路購買意願之影響-以大台北地區網路使用者為例,國立交通大學經營管理研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 曹佩君,2005,網路拍賣人際交易信任之研究-以台灣買家為例,私立義守大學資訊管理研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 陳秋元,2001,我國會計師事務所執行網路認證(WebTrust)之研究,私立淡江大學會計系碩士論文。zh_TW
dc.relation.reference (參考文獻) 楊大緯,2000,網路購物意願之影響因素研究,國立大同大學事業經營研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 鄞國鏈,2003,第三者保證標章對網路消費者行為意圖之影響,國立中央大學資訊管理研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) Cohn, M. 1997. CPA assurance goes online. Accounting Technology (December): 38-45.zh_TW
dc.relation.reference (參考文獻) Cook, D. P. 2003. The role of third party seals in building trust online. E-service Journal 2:71-84.zh_TW
dc.relation.reference (參考文獻) Dunn, B. 1997. Big six assurance services keep e-commerce honest. Accounting Today : 5.zh_TW
dc.relation.reference (參考文獻) Elliott, R. K. 1998. Assurance services and the audit heritage. The CPA Journal (June):40-47.zh_TW
dc.relation.reference (參考文獻) Elliott, R. K. 1994. Confronting the future: choice for the attest function. Accounting Horizons (September): 106-124.zh_TW
dc.relation.reference (參考文獻) Elliott, R. K. 1996. Assurance services: where we are; where we are going. Journal of accountancy (September): 16-17.zh_TW
dc.relation.reference (參考文獻) Elliott, R. K. and D. M. Pallais. 1997. To market, to market we go. Journal of accountancy (September): 81-86.zh_TW
dc.relation.reference (參考文獻) Gendron,Y. and M. Barrett. 2004, Professionalization in Action Accountants` Attempt at Building a Network of Support for the WebTrust Seal of Assurance. Contemporary Accounting Research (fall): 563-602.zh_TW
dc.relation.reference (參考文獻) Gray, G.L. and R. Debreceny. 1998. New assurance services:The electronic frontier. Journal of accountancy 185 (May): 32-38zh_TW
dc.relation.reference (參考文獻) Greenstein, M. G. and J. E. Hunton. 2003. Extending the accounting brands to privacy services. Journal of Information Systems 17 (fall): 87-110.zh_TW
dc.relation.reference (參考文獻) Houston, R. W. and G. K. Taylor. 1998. Consumer perceptions of CPA WebTrust assurance : evidence of an expectation gap. International Journal of Auditing 3: 89-105.zh_TW
dc.relation.reference (參考文獻) Kimery, K. M. and M. McCord. 2006. Signals of trustworthiness in e-commerce. Journal of Electronic Commerce in Organizations 4: 52-74.zh_TW
dc.relation.reference (參考文獻) Koreto, R. j. 1998. A WebTrust experience. Journal of Accountancy 186 (October): 99.zh_TW
dc.relation.reference (參考文獻) Koreto, R. J. 1998. WebTrust: a new approach to e-commerce. Journal of Accountancy 185 (May): 38.zh_TW
dc.relation.reference (參考文獻) Kovar, Stacy., K. G. Burke, and B. R. Kovar. 2000. Consumer response to CPA WebTrust assurance. Journal of Information Systems 14 (spring): 17-35.zh_TW
dc.relation.reference (參考文獻) Lala, V. V. Arnold., S. G. Sutton., and L. Guan. 2002. The impact of relative information quality of e-commerce assurance seals on Internet purchasing behavior. International Journal of Accounting Information Systems 3: 237-253.zh_TW
dc.relation.reference (參考文獻) Miller, J. and R. Aming. 2003. How companies can benefit by addressing privacy issues. The CPA Journal 73 (May): 15.zh_TW
dc.relation.reference (參考文獻) Miyazaki, A. D. and S. Krishmamurthy. 2002. Internet seals of approval Effects on online privacy policies and consumer perceptions. Journal of Consumer Affairs 36: 28-49.zh_TW
dc.relation.reference (參考文獻) Moores, T. 2005. Do consumers understand the role of privacy seals in e-commerce. Communications of The Acm 48 (March): 86-91.zh_TW
dc.relation.reference (參考文獻) Nieschwietz, R. J. 2001. A comparison of Web assurance services based on trust formation and outcomes. Ph.D. dissertation, Arziona State University.zh_TW
dc.relation.reference (參考文獻) Nikitkov, A. 2006. Information assurance seals how they impact consumer purchasing behavior. Journal of Information Systems 20 (spring): 1-17.zh_TW
dc.relation.reference (參考文獻) Pacini, C. and D. Sinason. 1999.The law and CPA WebTrust. Journal of Accountancy 187: 20-24.zh_TW
dc.relation.reference (參考文獻) Portz, K. 2000. Do consumer understand WebTrust mean. The CPA Journal (October): 46-52.zh_TW
dc.relation.reference (參考文獻) Portz, K. S. 2000. The effect of WebTrust on the perceived trustworthiness of a web site and the utilization of electronic commerce. Ph. D. dissertation, University of Nebraska.zh_TW
dc.relation.reference (參考文獻) Primoff, W.M. 1998. Electronic commerce and WebTrust. The CPA Journal 84 (November):14-28zh_TW
dc.relation.reference (參考文獻) Rifon, N. J. R. Larose., and S. M. Choi. 2005. Your privacy is sealed effects of web privacy seals on trust and personal disclosures. The Journal of Consumer Affairs 39: 339-362.zh_TW
dc.relation.reference (參考文獻) Sivasailam, N., D. J. Kim, and H. R. Rao. 2002. What Companies Are(n`t)Doing about Web Site Assurance. IT Pro: 33-40.zh_TW
dc.relation.reference (參考文獻) Wakefield, R. L. 2001. A determination of the antecedents of online trust and an evaluation of current Web assurance seals, Ph. D. dissertation, University of Mississippi.zh_TW
dc.relation.reference (參考文獻) Wakefield, R. L. and D. Whitten. 2006. Examining user perceptions of third-party organization credibility and trust in an e-retailer. Journal of Organizational and End User Computing 18: 1-19.zh_TW
dc.relation.reference (參考文獻) Wakefield, R. L. M. H. Stock, and W. M. Wilder. 2004. The role of web site characteristics in initial trust formation. Journal of Computer Information Systems 45: 94-103.zh_TW