| dc.contributor.advisor | 別蓮蒂 | zh_TW |
| dc.contributor.author (作者) | 于昌民 | zh_TW |
| dc.creator (作者) | 于昌民 | zh_TW |
| dc.date (日期) | 2004 | en_US |
| dc.date.accessioned | 18-九月-2009 13:39:10 (UTC+8) | - |
| dc.date.available | 18-九月-2009 13:39:10 (UTC+8) | - |
| dc.date.issued (上傳時間) | 18-九月-2009 13:39:10 (UTC+8) | - |
| dc.identifier (其他 識別碼) | G0923550022 | en_US |
| dc.identifier.uri (URI) | https://nccur.lib.nccu.edu.tw/handle/140.119/35046 | - |
| dc.description (描述) | 碩士 | zh_TW |
| dc.description (描述) | 國立政治大學 | zh_TW |
| dc.description (描述) | 企業管理研究所 | zh_TW |
| dc.description (描述) | 92355002 | zh_TW |
| dc.description (描述) | 93 | zh_TW |
| dc.description.abstract (摘要) | 國人自我贈禮的風氣方興未艾，但在資源的束縛與傳統價值觀的影響下，使得消費者不免陷於困窘之境，而本研究即欲探討消費者自我贈禮與消費罪惡感之間的關係。本研究目的有四：其一，瞭解國人引發自我贈禮的主要背景情境與動機，並試圖對自我贈禮加以分類，以求得主要的背景情境與動機所對應之自我贈禮類型；其二，發展消費罪惡感之構面與發生時機；其三，瞭解不同自我贈禮類型與消費罪惡感的對應關係；其四，探討在不同產品類型的影響之下，自我贈禮與消費罪惡感的對應關係是否有所不同。本研究以關鍵事件法設計問卷，透過三次前測得到正式問卷，針對60位消費者進行訪談及問卷施測，共收集了60個自我贈禮事件。經資料分析過後，得到研究結果可歸納成四大方向：首先在自我贈禮方面，背景情境按發生頻次多寡依序為：發生重大事件、有成就感、工作辛苦、壓力負荷、心情低落、有額外資源、週期性自我回饋；背景情境與動機之間呈現一對一的關係，分別是為了留下紀念、犒賞自己、慰勞自己、抒解壓力、愉悅自己、維持好心情、對自己好一點。另外，若依照產品導向程度的強弱以及資訊準備程度的高低針對自我贈禮進行分類，國人進行最不常發生的自我贈禮類型為「高度產品導向—低度資訊準備」—驚鴻一瞥型。其次在消費罪惡感方面，其構面為猶豫感、金錢疼惜感、愧疚感，時機為購買之前的預期性罪惡感，購買當下的進行性罪惡感，以及購買之後的反應性罪惡感，而雖然各時機都會有各構面的成分，但預期性罪惡感最主要的構面為猶豫感，進行性罪惡感最主要的構面為疼惜感，反應性罪惡感最主要的構面為愧疚感。接著在自我贈禮與消費罪惡感之關係方面，當消費者進行週期性自我回饋時，會感受到程度最高的預期性罪惡感；而當消費者因有成就感或心情低落時所進行之自我贈禮，其感受到的是程度最低的預期性罪惡感。至於，若是屬於高度產品導向類型者，其表現在消費罪惡感上的類型最主要為財務類罪惡感；若是屬於低度產品導向類型者，比較有可能不會產生消費罪惡感。最後，若是受到不同產品類型影響的情況下，由於自我贈禮之禮物類型皆為奢侈品，因此以功能型與享樂型產品做為產品分類的標準。對於購買功能型奢侈品做為自我贈禮禮物的消費者而言，無論是高度產品導向或是低度產品導向類型者，其表現在消費罪惡感上，最主要的類型為財務類罪惡感；對於購買享樂型奢侈品做為自我贈禮禮物的消費者而言，若是高度產品導向類型者，其表現在消費罪惡感上，最主要的類型為財務類罪惡感；若是低度產品導向者，則傾向完全沒有罪惡感。整體而言，本研究不僅為國人自我贈禮的背景情境與動機之先導研究，亦開啟了消費罪惡感研究之先河，並建立消費罪惡感的構面與時機，著實為後續研究奠定了相當的基礎。 | zh_TW |
| dc.description.abstract (摘要) | People in Taiwan have tended to buy themselves gifts recently. However, under the constraints of resources and the influence of traditional values, they would hesitate to buy or not to buy. This study focuses on this interesting theme-the relationship between consumers’ self-gift giving and consumer guilt. The objectives of this study are to explore consumers’ motivations of self-gifts, the dimensions and evolution of consumer guilt, and the relationship between consumers’ self-gift giving and consumer guilt. Product categories are also under the consideration of this study to examine the effects of different products on the relationship between consumers’ self-gift giving and consumer guilt.This research employed the critical incident techniques. A questionnaire was first designed and pre-tested three times before the main field work. Through collecting, sorting and analyzing 60 self-gift giving events, the results pointed out four main parts as followed.To begin with, the results indicated that consumers will buy gifts for themselves when the important events happened, something achieved, some hard work finished, feeling stressed, being depressed, gaining some extra resources, and purchasing periodically. These situations were one-to-one corresponding to some motivations, respectively to remember, to reward, to compensate, to relieve, to revive, to keep in a good mood, and to be nice to oneself. In addition, self-gift giving behavior might be divided into four types by the degree of product-oriented (high vs. low) and the degree of information-prepared (high vs. low). However, few Taiwanese were classified by “high product-oriented and low information-prepared”, called “Glance”.Secondly, the consumer guilt had three dimensions-hesitation, anguish, and remorse. Also, it had three moments of occurrence. The anticipatory guilt occurred before purchasing; the proceeding guilt occurred when purchasing; and the reactive guilt occurred after purchasing. Although each moment of consumer guilt included three dimensions meanwhile, what’s more important, the major dimension of anticipatory guilt was hesitation, the major dimension of proceeding guilt was anguish, and the major dimension of reactive guilt was remorse.As for the relationship between consumers’ self-gift giving and consumer guilt, consumers had the highest degree of anticipatory guilt when they bought gifts for themselves under periodical purchase. However, consumers had the lowest degree of anticipatory guilt if they bought self-gifts under achievements or depression. Besides, if self-gift giving behavior was highly product-oriented, consumers would have financial consumer guilt. Moreover, if self-gift giving behavior was lowly product-oriented, consumers would have no consumer guilt.Finally, this study concerned the functional/hedonic products moderating the relation between self-gift giving and consumer guilt. For those who bought themselves functional gifts, no matter this self-gift giving behavior belonged to highly or lowly product-oriented, consumers would have financial consumer guilt. For those who bought themselves hedonic gifts, if this self-gift giving behavior was highly product-oriented, consumers would have financial consumer guilt; however, if this self-gift giving behavior was lowly product-oriented, consumers would have no consumer guilt. | en_US |
| dc.description.tableofcontents | 第一章 緒論 1第一節 研究動機 1第二節 研究目的 3第二章 文獻探討 4第一節 自我贈禮的定義 4第二節 自我贈禮的背景情境與動機 11第三節 自我贈禮的禮物 14第四節 消費罪惡感的定義 18第五節 產品類型 22第六節 觀念架構 24第三章 研究設計 26第一節 研究方法 26第二節 研究變數的操作型定義 29第三節 關鍵事件法之問卷設計 29第四節 前測一 32第五節 前測二 36第六節 前測三 41第四章 研究結果 44第一節 樣本特性 44第二節 自我贈禮的定義 45第三節 自我贈禮的背景情境與動機 65第四節 自我贈禮的類型 84第五節 消費罪惡感的定義 93第六節 消費罪惡感的類型 97第七節 消費罪惡感的時機 103第八節 產品類型 114第五章 命題推導 120第一節 自我贈禮的背景情境與動機 121第二節 自我贈禮的類型與背景情境 127第三節 消費罪惡感構面與時機 135第四節 自我贈禮與消費罪惡感的關係 139第五節 產品類型調節效果 147第六章 結論與建議 154第一節 結論與討論 154第二節 建議與貢獻 159第三節 研究限制與後續發展 161參考文獻 165中文部分 165英文部分 167附錄 172附錄一 前測一學生問卷 172附錄二 前測二學生問卷 176附錄三 前測三學生問卷 179附錄四 學生正式問卷 182附錄五 上班族正式問卷 185 | zh_TW |
| dc.format.extent | 14923 bytes | - |
| dc.format.extent | 14496 bytes | - |
| dc.format.extent | 25315 bytes | - |
| dc.format.extent | 23459 bytes | - |
| dc.format.extent | 50563 bytes | - |
| dc.format.extent | 36036 bytes | - |
| dc.format.extent | 229667 bytes | - |
| dc.format.extent | 190093 bytes | - |
| dc.format.extent | 731948 bytes | - |
| dc.format.extent | 339907 bytes | - |
| dc.format.extent | 109471 bytes | - |
| dc.format.extent | 73409 bytes | - |
| dc.format.extent | 160312 bytes | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.language.iso | en_US | - |
| dc.source.uri (資料來源) | http://thesis.lib.nccu.edu.tw/record/#G0923550022 | en_US |
| dc.subject (關鍵詞) | 自我贈禮 | zh_TW |
| dc.subject (關鍵詞) | 消費罪惡感 | zh_TW |
| dc.subject (關鍵詞) | 功能型產品 | zh_TW |
| dc.subject (關鍵詞) | 享樂型產品 | zh_TW |
| dc.subject (關鍵詞) | 關鍵事件法 | zh_TW |
| dc.subject (關鍵詞) | self-gift giving | en_US |
| dc.subject (關鍵詞) | consumer guilt | en_US |
| dc.subject (關鍵詞) | functional product | en_US |
| dc.subject (關鍵詞) | hedonic product | en_US |
| dc.subject (關鍵詞) | critical incident technique | en_US |
| dc.title (題名) | 消費者自我贈禮與消費罪惡感之關係 | zh_TW |
| dc.type (資料類型) | thesis | en |
| dc.relation.reference (參考文獻) | 中文部分 | zh_TW |
| dc.relation.reference (參考文獻) | 費絲．波普康 (1992)，The Popcorn Report: Faith Popcorn on the Future of Your Company, Your World, Your Life，爆米花報告—生活形態新預言，楊麗君譯，時報出版。 | zh_TW |
| dc.relation.reference (參考文獻) | 麥可．席維斯坦，尼爾．費斯科，和瓊恩．布特曼 (2004)，Trading Up: The New American Luxury，奢華，正在流行，陳正芬譯，商智文化出版。 | zh_TW |
| dc.relation.reference (參考文獻) | 蓋瑞．貝斯基和湯瑪斯．季洛維奇 (2000)，Why Smart People Make Big Money Mistakes and How to Correct Them: Lessons from the New Science of Behavioral Economics，半斤非八兩—跳出理財的心理陷阱，黃秀媛議，天下文化出版。 | zh_TW |
| dc.relation.reference (參考文獻) | 彭慧明 (2004-09-01)，喬治傑生打一場心靈占有率的戰爭；聯合報，C2版焦點。 | zh_TW |
| dc.relation.reference (參考文獻) | 鍾蓮芳 (2004-10-17)，台灣人世界第一拼；民生報，A3版今日話題。 | zh_TW |
| dc.relation.reference (參考文獻) | 楊惠君 (2004-01-13)，台灣人失眠盛行率亞洲之冠；民生報，A11版醫藥新聞。 | zh_TW |
| dc.relation.reference (參考文獻) | 林秀美 (2005-05-20)，醫院風情—凱旋醫院元氣坊為健康加油；民生報，CR3版杏林天地。 | zh_TW |
| dc.relation.reference (參考文獻) | 郭奕伶 (2004)，新奢華主義；商業周刊，859期，p.71。 | zh_TW |
| dc.relation.reference (參考文獻) | 王文靜 (2005)，男人．苦悶．玩具；商業周刊，908期，p.16。 | zh_TW |
| dc.relation.reference (參考文獻) | 林讚祺 (1994)，「送禮行為與個人價值觀」，國立交通大學管理科學研究所碩士論文。 | zh_TW |
| dc.relation.reference (參考文獻) | 邱小真 (1998)，「個人與集體主義傾向對消費者自我贈禮行為之影響」，國立中正大學企業管理學系研究所碩士論文。 | zh_TW |
| dc.relation.reference (參考文獻) | 涂元瀚 (2002)，「送禮行為中贈人與贈己心理現象之解析」，國立台灣科技大學企業管理學系碩士論文。 | zh_TW |
| dc.relation.reference (參考文獻) | 羅雅薰 (2002)，「積點方案內容設計與消費者贈品選擇的關係：探討消費者『罪惡感』的干擾效果」，國立台灣大學商學研究所碩士班。 | zh_TW |
| dc.relation.reference (參考文獻) | 葉詩珮 (2003)，「忠誠度方案的門檻、分享傾向、罪惡感對消費者獎品選擇的影響」，國立台灣大學商學研究所碩士班。 | zh_TW |
| dc.relation.reference (參考文獻) | 趙韶丰 (2001)，「服務接觸滿意關鍵因素之研究—餐飲業之例」，國立中山大學企業管理學系研究所碩士論文。 | zh_TW |
| dc.relation.reference (參考文獻) | 英文部分 | zh_TW |
| dc.relation.reference (參考文獻) | Aaker, David A., Douglas M. Stayman, and Michael R. Hagery (1986). Warmth in Advertising: Measurement, Impact, and Sequence Effects, Journal of Consumer Research, Vol. 12, No. 4, March, pp. 365-381. | zh_TW |
| dc.relation.reference (參考文獻) | Addis, Michela and Morris B. Holbrook (2001). On the Conceptual Link between Mass Customisation and Experience Consumption: An Explosion of Subjectivity, Journal of Consumer Behavior, Vol.1 , pp. 50-66. | zh_TW |
| dc.relation.reference (參考文獻) | Baumeister, Roy F., Arlene M. Stillwell, and Todd F. Heatherton (1994). Guilt：An Interpersonal Approach, Psychological Bulletin, Vol. 115, No. 2, pp.243-267. | zh_TW |
| dc.relation.reference (參考文獻) | Berry, Christopher J. (1994). The Idea of Luxury, Cambridge, UK：Cambridge University Press, pp. 1-42. | zh_TW |
| dc.relation.reference (參考文獻) | Bitner, Mary Jo, Bernard H. Booms, and Mary Stanfield Tetreault (1990). The Service Encounter: Diagnosing Favorable and Unfavorable Incidents, Journal of Marketing, Vol. 54, No. 1, Jan. pp 71-84. | zh_TW |
| dc.relation.reference (參考文獻) | Bitner, Mary Jo, Bernard H. Booms, and Lois A. Mohr (1994). Critical Service Encounters: The Employee’s Viewpoint, Journal of Marketing, Vol. 58, No. 4, October. pp 95-106. | zh_TW |
| dc.relation.reference (參考文獻) | Burnett, Melissa S. and Dale A. Lunsford (1994). Conceptualizing Guilt in the Consumer Decision-Making Process, Journal of Consumer Marketing, Vol. 11 No. 3, pp. 33-43. | zh_TW |
| dc.relation.reference (參考文獻) | Faure, Corinne and David Glen Mick (1993). Selfs-Gifts through the Lens of Attribution Theory, Advances in Consumer Research, Vol. 20, pp. 553-556. | zh_TW |
| dc.relation.reference (參考文獻) | Flanagan, John C. (1954). The Critical Incident Technique, Psychological Bulletin, Vol. 51, Jul. pp 327-358. | zh_TW |
| dc.relation.reference (參考文獻) | Folkes, Valerie S. (1988). Recent Attribution Research in Consumer Behavior：A Review and New Directions, Journal of Consumer Research, Vol. 14, March, pp. 548-565. | zh_TW |
| dc.relation.reference (參考文獻) | Freedman, Jonathan L., Sue Ann Wallington, and Evelyn Bless (1967). Compliance without Pressure: The Effects of Guilt, Journal of Personality and Social Psychology, Vol. 7 No. 2, pp. 117-124. | zh_TW |
| dc.relation.reference (參考文獻) | Ghingold, Morry (1981). Guilt Arousing Marketing Communications: An Unexplored Variable, Advances in Consumer Research, Vol. 8, pp. 442-448. | zh_TW |
| dc.relation.reference (參考文獻) | Heider, Fritz (1958). The Psychology of Interpersonal Relations, New York: Wiley. | zh_TW |
| dc.relation.reference (參考文獻) | Jones, Edward E., David E. Kanouse, Harold H. Kelley, Richard E. Nisbett, Stuart Valins, and Weiner, Bernard (1971). Attribution: Perceiving the Causes of Behavior, Morristown, NJ: General Learning Press. | zh_TW |
| dc.relation.reference (參考文獻) | Kivetz, Ran (1999). Advances in Research on Mental Accounting and Reason-Based Choice, Marketing Letters, Aug, Vol. 10 No. 3, pp. 249-266. | zh_TW |
| dc.relation.reference (參考文獻) | Kivetz, Ran and Itamar Simonson (2002). Earning the Right to Indulge: Effort as a Determinant of Consumer Preferences Toward Frequency Program Rewards, Journal of Marketing Research, May, Vol. 39, No. 2, pp.155-170. | zh_TW |
| dc.relation.reference (參考文獻) | Lascu, Dana-Nicoleta (1991). Consumer Guilt: Examining the Potential of a New Marketing Construct, Advances in Consumer Research, Vol. 18, pp. 290-295. | zh_TW |
| dc.relation.reference (參考文獻) | Luomala, Harri T. and Martti Laaksonen (1997). Mood-Regulatory Self-Gifts: Development of a Conceptual Framework, Journal of Economic Psychology, 18, pp.407-434. | zh_TW |
| dc.relation.reference (參考文獻) | Luomala, Harri T. and Martti Laaksonen (1999). A Qualitative Exploration of Mood-Regulatory Self-Gifts Behaviors, Journal of Economic Psychology, 20, pp.147-182. | zh_TW |
| dc.relation.reference (參考文獻) | McKeage, Kim K. R., Marsha L. Richins, and Kathleen Debevec (1993). Self-Gifts and the Manifestation of Material Values, Advances in Consumer Research, Vol. 20, pp. 359-364. | zh_TW |
| dc.relation.reference (參考文獻) | Merriam-Webster (1986). Webster`s Third New International Dictionary of the English Language Unabridged, Springfield, Mass., U.S.A. | zh_TW |
| dc.relation.reference (參考文獻) | Mick, David Glen (1986). Consumer Research and Semiotics: Exploring the Morphology of Signs, Symbols, and Significance, Journal of Consumer Research, Vol. 13, pp. 196-213. | zh_TW |
| dc.relation.reference (參考文獻) | Mick, David Glen and Michelle DeMoss (1990a). To Me from Me: A Descriptine Phenomenology of Self-Gifts, Advances in Consumer Research, Vol. 17, pp. 677-682. | zh_TW |
| dc.relation.reference (參考文獻) | Mick, David Glen and Michelle DeMoss (1990b). Self-Gifts: Phenomenological Insights from Four Contexts, Journal of Consumer Research, Vol. 17, pp. 322-332. | zh_TW |
| dc.relation.reference (參考文獻) | Mick, David Glen and Michelle DeMoss (1992). Further Findings on Self-Gifts: Products, Qualities, and Socioeconomic Correlates, Advances in Consumer Research, Vol. 19, pp. 140-146. | zh_TW |
| dc.relation.reference (參考文獻) | Mick, David Glen, Michelle DeMoss, and Ronald J. Faber (1992). A Projective Study of Motivations and Meanings of Self-Gifts: Implications for Retail Management, Journal of Retailing, Vol. 68, No.2, pp. 122-144. | zh_TW |
| dc.relation.reference (參考文獻) | Mick, David Glen and Corinne Faure (1998). Consumer Self-Gifts in Achievement Contexts：The Role of Outcomes, Attributions, Emotions, and Deservingness, International Journal of Research in Marketing, 15, pp. 293-307. | zh_TW |
| dc.relation.reference (參考文獻) | Mizerski, Richard W., Linda L. Golden, and Jerome B. Kernan (1979). The Attribution Process in Consumer Decision Making, Journal of Consumer Research, Vol. 6, September, pp. 123-140. | zh_TW |
| dc.relation.reference (參考文獻) | Olshavsky, Richard W. and Dong Hwan Lee (1993). Selfs-Gifts: A Metacognition Perspective, Advances in Consumer Research, Vol. 20, pp. 547-552. | zh_TW |
| dc.relation.reference (參考文獻) | Prelec, Drazen and R. J. Herrnstein (1991). Preferences or Principles: Alternatives Guidelines for Choices, in Strategy and Choice, Richard J. Zeckhauser, eds. Cambridge, MA: MIT Press, pp.319-340 | zh_TW |
| dc.relation.reference (參考文獻) | Prelec, Drazen and George Loewenstein (1998). The Red and the Black：Mental Accounting of Savings and Debt, Marketing Science, Vol. 17, No.1, pp. 4-28. | zh_TW |
| dc.relation.reference (參考文獻) | Rust, Roland T. and Bruce Cooil (1994). Reliability Measures for Qualitative Data: Theory and Implications, Journal of Marketing Research, Vol. 31, No.1, Feb, pp.1-14. | zh_TW |
| dc.relation.reference (參考文獻) | Ruth, Julie A., Cele C. Otnes, and Frederic F. Brunel (1999). Gift Receipt and the Reformulation of Interpersonal Relationships, Journal of Consumer Research, Vol. 25, March. pp 385-401. | zh_TW |
| dc.relation.reference (參考文獻) | Schwartz, Barry (1967). The Social Psychology of the Gift, The American Journal of Sociology, Vol. 73, No.1, pp.1-11. | zh_TW |
| dc.relation.reference (參考文獻) | Shapiro, Jon M. (1993). Compulsive Buying and Selfs-Gifts: A Motivational Perspective, Advances in Consumer Research, Vol. 20, p. 557. | zh_TW |
| dc.relation.reference (參考文獻) | Sherry, John F. (1983). Gift Giving in Anthropological Perspective, Journal of Consumer Research, Vol. 10, September, pp. 157-168. | zh_TW |
| dc.relation.reference (參考文獻) | Steenhuysen, Julia (1990). Nostalgia Hooks a New Generation, Advertising Age, Vol. 61, No. 3, July, p. 26. | zh_TW |
| dc.relation.reference (參考文獻) | Stein, Edward V. (1968). Guilt: Theory and Therapy, Philadelphia, The Westminster Press. | zh_TW |
| dc.relation.reference (參考文獻) | Strahilevitz, Michal and John G. Myers (1998). Donations to Charity as Purchase Incentives: How Well They Work May Depend on What You Are Trying to Sell, Journal of Consumer Research, March, Vol. 24, pp. 434-446. | zh_TW |
| dc.relation.reference (參考文獻) | Tangney, June Price, Rowland S. Miller, Laura Flicker, and Deborah Hill Barlow (1996). Are Shame, Guilt, and Embarrassment Distinct Emotions？, Journal of Personality and Social Psychology, Vol. 70, No. 6, pp. 1256-1269. | zh_TW |
| dc.relation.reference (參考文獻) | Tauber, Edward M. (1972). Why Do People Shop?, Journal of Marketing, Vol. 36, October, pp. 46-59. | zh_TW |
| dc.relation.reference (參考文獻) | Thaler, Richard (1980). Toward a Positive Theory of Consumer Choice, Journal of Economic Behavior and Organization, Vol. 1, pp.39-60. | zh_TW |
| dc.relation.reference (參考文獻) | Weiner, Bernard (1985). An Attributional Theory of Achievement Motivation and Emotion, Psychological Review. Vo. 92, No. 4, pp.548-573. | zh_TW |
| dc.relation.reference (參考文獻) | Weiner, Bernard (2000). Reflections and Reviews, Journal of Consumer Research, Vol. 27, December, pp. 382-387. | zh_TW |
| dc.relation.reference (參考文獻) | Wolman, Benjamin B. (1973). Dictionary of Behavioral Science, New York: Van Nostraud Reinhold Company. | zh_TW |
| dc.relation.reference (參考文獻) | Woods, A. Walter (1960). Psychological Dimensions of Consumer Decision, Journal of Marketing, April, Vol. 24, No. 3, pp. 15-19. | zh_TW |
