學術產出-學位論文

題名 從創新擴散觀點探討行動行銷─台灣綜合廣告代理商多重個案
Research on Mobile Marketing from the Perspective of Innovation Diffusion: Multiple cases of Taiwan Advertising Agencies
作者 鄭茹憶
貢獻者 郭更生
鄭茹憶
關鍵詞 行動行銷
創新擴散
採用
多重個案研究
mobile marketing
innovation diffusion
adoption
multiple case study
日期 2005
上傳時間 18-九月-2009 13:43:22 (UTC+8)
摘要 行動行銷將為行銷的未來(Rick, 2005),透過無線科技的應用,消費者可以以隨時隨地接收到廣告主所發送的行銷活動訊息,並產生即時的互動,研究也顯示此科技應用的有效性,雖這群使用者目前正在增加,但仍為少數,在台灣更是如此。本研究主要目的從創新擴散觀點探討台灣行動行銷為何擴散如此緩慢,此解釋性個案研究將對同件事件提出對立的解釋,並指出如何應用此解釋到其他的創新擴散過程中;以組織層級為主,針對行銷部門,本研究將以多重及嵌入式個案研究,藉由主要影響科技採用與擴散的四因素,包括高階主管的支持、採用單位的專業程度、外界資訊的來源與外部環境所致的壓力,加上與該組織內部與外部環境(包括組織給予的資源與預算、科技廠商給予的專業知識支援、科技廠商對科技環境的教育與訓練,及組織的外部環境對組織策略的影響)來瞭解行動行銷在台灣綜合廣告代理產業的型態。
Mobile marketing would be the future of marketing. (Rick, 2005). Consumers can receive messages of marketing campaigns from advertisers anywhere and anytime, and make interactions instantly. Studies also show the effectiveness of this new marketing mix tool. The adopters have continually emerged, though there are still few, Taiwan, in particular. The aim of this study is to explain why mobile marketing in Taiwan diffuse slowly from the perspective of innovation diffusion. The research is an explanatory case study, which would pose competing explanations for the same set of events and to indicate how such explanations may apply to other innovation diffusion processes. Conducted at entire organization level, marketing department in particular, an embedded, multiple case study would be used to describe the pattern of mobile marketing diffusion in Taiwan advertising agencies by utilizing four important facilitating factors(including Top management support, Professionalism of adopting unit, External information sources, and External pressure), and a diffusion circuit(including Resources and budget, Expertise from the professional unit, Education and training to the host environment, and Strategic impact to the host organization).
參考文獻 Anand Jeyaraj, Joseph W Rottman, and Mary C. Lacity (2006). “A Review of Predictors, Linkages, and Biases in IT Innovation Adoption Research,” Journal of Information Technology, Vol. 21: 1 – 23.
Attewell P. (1992). “Technology Diffusion and Organizational Learning: The case of Business Computing,” Organization Science. Vol. 3(1): 1 – 19.
Bauer, H., Barnes, S., Reichardt, T., and Neumann, M. (2005). “Driving Consumer Acceptance of Mobile Marketing: A Theoretical Framework and Empirical Study,” Journal of Electronic Commerce and Research, Vol. 6(3).
Brancheau, James C., and Wetherbe, James C. (1990). “The Adoption of Spreadsheet Software: Testing Innovation Diffusion Theory in the Context End-User Computing,” Information Systems Research Vol. 1(2): 115-143.
Daft (1978)
Enpocket Mobile Media Monitor US reveals young adults value mobile more than traditional media. By Enpocket. Retrieved July 21, 2005, from: http://www.enpocket.com/wrapper/page/news/2005/july21.html.
Fichman R.G. (2004). “Going Beyond the Dominant Paradigm for Information Technology Innovation Research: Emerging concepts and methods,” Journal of AIS, Vol. 5(8): 314 – 355
Katharine Nester and Kurt Lyall (2003) “Mobile Marketing A Primer Report,” By FirstPartner Marketing Research, from: http://www.ebusinessforum.gr/content/downloads/FirstPartner_MobileMarketing_oct03.pdf
Fornell C., Johnson M. D., Anderson E. W., Cha J., and Bryant B. E.(1996). “The American Satisfaction Index: Nature, Purpose, and Findings,” Journal of Marketing, Vol. 60(4): 7 – 18.
Foust, D. (2004). “Coke: Wooing The TiVo Generation,” Business Week Online, March.
Franz Buellingen, and Martin Woerter (1995). “Development Perspectives, firm strategies and applications in mobile commerce,” Journal of Business Research. Vol. 57: 1402 – 1408.
Gallivan M. J. (2001). “Organizational Adoption and Assimilation of Complex Technological Innovations: Development and application of a new framework,” Database for Advances in Information Systems. Vol. 32(3): 51 – 85.
Gatignon H., and Robertson T. S. (1989). “Technology Diffusion: An empirical test of competitive effects,” Journal of Marketing. Vol. 53(1): 35 – 49.
Gatignon H., and Rbertson T. S. (1994). “
Gatignon H., Tushman M. L., Smith W., and Anderson P. (2002). “A Structural Approach to Assessing Innovation: Construct Development of Innovation Locus, Type, and Characteristics,” Management Science. Vol. 48(9): 1103 – 1122.
Grover V., and Goslar M. D. (1993). “The Initiation, Adoption , and Implementation of Telecommunications Technologies in U.S. Organizations,” Journal of Management Information Systems. Vol. 10 (1): 141 – 163.
Keng Siau, En-Peng Lim, and Zixing Shen (2001). “Mobile Commerce: Promises, challenges and Research Agenda,” Journal of Database Management. Vol. 12: 4 – 13.
Liberatore M. J., and Breem D. (1997). “Adoption and Implementation of Digital-Imaging Technology in the Banking and Insurance Industry,” IEEE Transactions on Engineering Management. Vol. 44(4): 367 – 377.
PEAE – Personalized Mobile Advertising Services. (2006). “Finnish Consumer Welcome Mobile Marketing – Press Release,” Retrieved Feburary/11/2006, from: http://www.pear.fi/english/pr.php?p1=1.
Premkumar G., and Nilakanta S. (1994). “Implementation of Electronic Data Interchange: An innovation diffusion perspective,” Journal of Management Information Systems. Vol. 11(2): 157 – 186.
Prescott M. B., and Conger S. A. (1995). “Information Technology Innovations: A classification by IT Locus of Impact and Research Approach,” The Database for Advances in Information Systems. Vol. 26(2/3): 20 – 41.
Rick, M. (2005). Brand unbound: the future of advertising, sales, and the brand experience in the wireless age.
Rogers, Everett M.(2003) Diffusion of Innovations, 5th ed. The Free Press, New-York, 2003.
Sandage C. H. and Vernon F. (1971)
Swanson, E.B. (1994). Information Systems Innovation among Organizations, Management Science, Vol. 40(9): 1069 – 1092.
Thong , J. Y. L. (1999). “An Integrated Model of Information systems Adoption in Small Businesses,” Journal f Management Information Systems, Vol. 15(4): 187 – 214.
Upkar V. and Ron V. (2001). “A Framework for the Emerging Mobile Commerce Applications,” Proceeding of the 34th Hawaii International Conference on System Sciences.
蔡智彥(2004),行動廣告產業經營策略與競爭分析之研究─日本個案公司發展對台灣之意涵,政大經營管理碩士學程企管組商學碩士。
胡光夏(2002),國際廣告產業研究,五南文化出版。
曾玉萍(2002),廣告風雲,滾石文化出版。
龔瑩儀(1995),我國廣告代理產業經營策略之分析─策略矩陣分析法之應用,國立政治大學企業管理研究所碩士論文。
手機廣告ROI如何測量?,動腦357期,2006/01。
Mobile Marketing Association: http://www.mmaglobal.com
ADK集團(聯旭廣告):http://www.adk.jp/english/
FCB集團:http://www.fcb.cm/index_main.html
IPG集團:http://www.ipghphotonics.com/
LOWE集團(靈獅廣告):http://www.loweworldwide.com/intro.html
PUBLICIS集團(陽獅廣告):http://www.publicis.hu/
台灣電通廣告:http://www.dentsu.com.tw/
奧美廣告:http://www.ogilvypr.com.tw/mainpage.html
廣告雜誌:http://www.rock.com.tw/admagazine
描述 碩士
國立政治大學
企業管理研究所
93355028
94
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0933550281
資料類型 thesis
dc.contributor.advisor 郭更生zh_TW
dc.contributor.author (作者) 鄭茹憶zh_TW
dc.creator (作者) 鄭茹憶zh_TW
dc.date (日期) 2005en_US
dc.date.accessioned 18-九月-2009 13:43:22 (UTC+8)-
dc.date.available 18-九月-2009 13:43:22 (UTC+8)-
dc.date.issued (上傳時間) 18-九月-2009 13:43:22 (UTC+8)-
dc.identifier (其他 識別碼) G0933550281en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/35070-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所zh_TW
dc.description (描述) 93355028zh_TW
dc.description (描述) 94zh_TW
dc.description.abstract (摘要) 行動行銷將為行銷的未來(Rick, 2005),透過無線科技的應用,消費者可以以隨時隨地接收到廣告主所發送的行銷活動訊息,並產生即時的互動,研究也顯示此科技應用的有效性,雖這群使用者目前正在增加,但仍為少數,在台灣更是如此。本研究主要目的從創新擴散觀點探討台灣行動行銷為何擴散如此緩慢,此解釋性個案研究將對同件事件提出對立的解釋,並指出如何應用此解釋到其他的創新擴散過程中;以組織層級為主,針對行銷部門,本研究將以多重及嵌入式個案研究,藉由主要影響科技採用與擴散的四因素,包括高階主管的支持、採用單位的專業程度、外界資訊的來源與外部環境所致的壓力,加上與該組織內部與外部環境(包括組織給予的資源與預算、科技廠商給予的專業知識支援、科技廠商對科技環境的教育與訓練,及組織的外部環境對組織策略的影響)來瞭解行動行銷在台灣綜合廣告代理產業的型態。zh_TW
dc.description.abstract (摘要) Mobile marketing would be the future of marketing. (Rick, 2005). Consumers can receive messages of marketing campaigns from advertisers anywhere and anytime, and make interactions instantly. Studies also show the effectiveness of this new marketing mix tool. The adopters have continually emerged, though there are still few, Taiwan, in particular. The aim of this study is to explain why mobile marketing in Taiwan diffuse slowly from the perspective of innovation diffusion. The research is an explanatory case study, which would pose competing explanations for the same set of events and to indicate how such explanations may apply to other innovation diffusion processes. Conducted at entire organization level, marketing department in particular, an embedded, multiple case study would be used to describe the pattern of mobile marketing diffusion in Taiwan advertising agencies by utilizing four important facilitating factors(including Top management support, Professionalism of adopting unit, External information sources, and External pressure), and a diffusion circuit(including Resources and budget, Expertise from the professional unit, Education and training to the host environment, and Strategic impact to the host organization).en_US
dc.description.tableofcontents CHAPTER 1 INTRODUCTION 1
1.1 Motivation 1
1.2 Research objectives 2
1.3 Research questions 2
1.4 The research process 2
1.5 Organization 3
CHAPTER 2 LITERATURE REVIEWS 4
2.1 Innovation 5
2.2 Mobile Marketing 12
2.3 Taiwan Advertising Industry 19
CHAPTER 3 RESEARCH DESIGN AND METHOD 22
3.1 Research boundary 22
3.2 Research method 22
3.3 Research Model 24
CHAPTER 4 CASE AND FINDINGS 26
4.1 Case background 26
4.2 Case findings 27
4.3 Propositions 31
CHAPTER 5 DISCUSSION AND IMPLICATIONS 33
5.1 Discussion 33
5.2 Implications 36
CHAPTER 6 CONCLUSIONS AND LIMITATIONS 37
6.1 Conclusions 37
6.2 Limitations 37
6.3 Suggestions for Future Studies 38
REFERANCES 39
APPENDICES 42
Appendix 1 ─ Guide questions used during the interview 42
Appendix 2 ─ Interview transcript 43
zh_TW
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dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0933550281en_US
dc.subject (關鍵詞) 行動行銷zh_TW
dc.subject (關鍵詞) 創新擴散zh_TW
dc.subject (關鍵詞) 採用zh_TW
dc.subject (關鍵詞) 多重個案研究zh_TW
dc.subject (關鍵詞) mobile marketingen_US
dc.subject (關鍵詞) innovation diffusionen_US
dc.subject (關鍵詞) adoptionen_US
dc.subject (關鍵詞) multiple case studyen_US
dc.title (題名) 從創新擴散觀點探討行動行銷─台灣綜合廣告代理商多重個案zh_TW
dc.title (題名) Research on Mobile Marketing from the Perspective of Innovation Diffusion: Multiple cases of Taiwan Advertising Agenciesen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) Anand Jeyaraj, Joseph W Rottman, and Mary C. Lacity (2006). “A Review of Predictors, Linkages, and Biases in IT Innovation Adoption Research,” Journal of Information Technology, Vol. 21: 1 – 23.zh_TW
dc.relation.reference (參考文獻) Attewell P. (1992). “Technology Diffusion and Organizational Learning: The case of Business Computing,” Organization Science. Vol. 3(1): 1 – 19.zh_TW
dc.relation.reference (參考文獻) Bauer, H., Barnes, S., Reichardt, T., and Neumann, M. (2005). “Driving Consumer Acceptance of Mobile Marketing: A Theoretical Framework and Empirical Study,” Journal of Electronic Commerce and Research, Vol. 6(3).zh_TW
dc.relation.reference (參考文獻) Brancheau, James C., and Wetherbe, James C. (1990). “The Adoption of Spreadsheet Software: Testing Innovation Diffusion Theory in the Context End-User Computing,” Information Systems Research Vol. 1(2): 115-143.zh_TW
dc.relation.reference (參考文獻) Daft (1978)zh_TW
dc.relation.reference (參考文獻) Enpocket Mobile Media Monitor US reveals young adults value mobile more than traditional media. By Enpocket. Retrieved July 21, 2005, from: http://www.enpocket.com/wrapper/page/news/2005/july21.html.zh_TW
dc.relation.reference (參考文獻) Fichman R.G. (2004). “Going Beyond the Dominant Paradigm for Information Technology Innovation Research: Emerging concepts and methods,” Journal of AIS, Vol. 5(8): 314 – 355zh_TW
dc.relation.reference (參考文獻) Katharine Nester and Kurt Lyall (2003) “Mobile Marketing A Primer Report,” By FirstPartner Marketing Research, from: http://www.ebusinessforum.gr/content/downloads/FirstPartner_MobileMarketing_oct03.pdfzh_TW
dc.relation.reference (參考文獻) Fornell C., Johnson M. D., Anderson E. W., Cha J., and Bryant B. E.(1996). “The American Satisfaction Index: Nature, Purpose, and Findings,” Journal of Marketing, Vol. 60(4): 7 – 18.zh_TW
dc.relation.reference (參考文獻) Foust, D. (2004). “Coke: Wooing The TiVo Generation,” Business Week Online, March.zh_TW
dc.relation.reference (參考文獻) Franz Buellingen, and Martin Woerter (1995). “Development Perspectives, firm strategies and applications in mobile commerce,” Journal of Business Research. Vol. 57: 1402 – 1408.zh_TW
dc.relation.reference (參考文獻) Gallivan M. J. (2001). “Organizational Adoption and Assimilation of Complex Technological Innovations: Development and application of a new framework,” Database for Advances in Information Systems. Vol. 32(3): 51 – 85.zh_TW
dc.relation.reference (參考文獻) Gatignon H., and Robertson T. S. (1989). “Technology Diffusion: An empirical test of competitive effects,” Journal of Marketing. Vol. 53(1): 35 – 49.zh_TW
dc.relation.reference (參考文獻) Gatignon H., and Rbertson T. S. (1994). “zh_TW
dc.relation.reference (參考文獻) Gatignon H., Tushman M. L., Smith W., and Anderson P. (2002). “A Structural Approach to Assessing Innovation: Construct Development of Innovation Locus, Type, and Characteristics,” Management Science. Vol. 48(9): 1103 – 1122.zh_TW
dc.relation.reference (參考文獻) Grover V., and Goslar M. D. (1993). “The Initiation, Adoption , and Implementation of Telecommunications Technologies in U.S. Organizations,” Journal of Management Information Systems. Vol. 10 (1): 141 – 163.zh_TW
dc.relation.reference (參考文獻) Keng Siau, En-Peng Lim, and Zixing Shen (2001). “Mobile Commerce: Promises, challenges and Research Agenda,” Journal of Database Management. Vol. 12: 4 – 13.zh_TW
dc.relation.reference (參考文獻) Liberatore M. J., and Breem D. (1997). “Adoption and Implementation of Digital-Imaging Technology in the Banking and Insurance Industry,” IEEE Transactions on Engineering Management. Vol. 44(4): 367 – 377.zh_TW
dc.relation.reference (參考文獻) PEAE – Personalized Mobile Advertising Services. (2006). “Finnish Consumer Welcome Mobile Marketing – Press Release,” Retrieved Feburary/11/2006, from: http://www.pear.fi/english/pr.php?p1=1.zh_TW
dc.relation.reference (參考文獻) Premkumar G., and Nilakanta S. (1994). “Implementation of Electronic Data Interchange: An innovation diffusion perspective,” Journal of Management Information Systems. Vol. 11(2): 157 – 186.zh_TW
dc.relation.reference (參考文獻) Prescott M. B., and Conger S. A. (1995). “Information Technology Innovations: A classification by IT Locus of Impact and Research Approach,” The Database for Advances in Information Systems. Vol. 26(2/3): 20 – 41.zh_TW
dc.relation.reference (參考文獻) Rick, M. (2005). Brand unbound: the future of advertising, sales, and the brand experience in the wireless age.zh_TW
dc.relation.reference (參考文獻) Rogers, Everett M.(2003) Diffusion of Innovations, 5th ed. The Free Press, New-York, 2003.zh_TW
dc.relation.reference (參考文獻) Sandage C. H. and Vernon F. (1971)zh_TW
dc.relation.reference (參考文獻) Swanson, E.B. (1994). Information Systems Innovation among Organizations, Management Science, Vol. 40(9): 1069 – 1092.zh_TW
dc.relation.reference (參考文獻) Thong , J. Y. L. (1999). “An Integrated Model of Information systems Adoption in Small Businesses,” Journal f Management Information Systems, Vol. 15(4): 187 – 214.zh_TW
dc.relation.reference (參考文獻) Upkar V. and Ron V. (2001). “A Framework for the Emerging Mobile Commerce Applications,” Proceeding of the 34th Hawaii International Conference on System Sciences.zh_TW
dc.relation.reference (參考文獻) 蔡智彥(2004),行動廣告產業經營策略與競爭分析之研究─日本個案公司發展對台灣之意涵,政大經營管理碩士學程企管組商學碩士。zh_TW
dc.relation.reference (參考文獻) 胡光夏(2002),國際廣告產業研究,五南文化出版。zh_TW
dc.relation.reference (參考文獻) 曾玉萍(2002),廣告風雲,滾石文化出版。zh_TW
dc.relation.reference (參考文獻) 龔瑩儀(1995),我國廣告代理產業經營策略之分析─策略矩陣分析法之應用,國立政治大學企業管理研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 手機廣告ROI如何測量?,動腦357期,2006/01。zh_TW
dc.relation.reference (參考文獻) Mobile Marketing Association: http://www.mmaglobal.comzh_TW
dc.relation.reference (參考文獻) ADK集團(聯旭廣告):http://www.adk.jp/english/zh_TW
dc.relation.reference (參考文獻) FCB集團:http://www.fcb.cm/index_main.htmlzh_TW
dc.relation.reference (參考文獻) IPG集團:http://www.ipghphotonics.com/zh_TW
dc.relation.reference (參考文獻) LOWE集團(靈獅廣告):http://www.loweworldwide.com/intro.htmlzh_TW
dc.relation.reference (參考文獻) PUBLICIS集團(陽獅廣告):http://www.publicis.hu/zh_TW
dc.relation.reference (參考文獻) 台灣電通廣告:http://www.dentsu.com.tw/zh_TW
dc.relation.reference (參考文獻) 奧美廣告:http://www.ogilvypr.com.tw/mainpage.htmlzh_TW
dc.relation.reference (參考文獻) 廣告雜誌:http://www.rock.com.tw/admagazinezh_TW