Publications-Theses

題名 線上購物之購買衝動研究
作者 陳柏亘
Chen, Po-Hsuan
貢獻者 邱志聖
Chiou, Jyh-Shen
陳柏亘
Chen, Po-Hsuan
關鍵詞 衝動性購買
購買衝動
網路購物
日期 2004
上傳時間 18-Sep-2009 14:17:34 (UTC+8)
摘要 過去衝動性購買行為(Impulse Buying )皆以研究實體店面購買行為居多,但網路購物之興起對消費者購買行為之改變與影響甚深,故本研究將過去之衝動性購買行為轉換至網路背景進行實證,並欲建立線上購物之購買衝動模型。本研究探討「時間充裕性」、「金錢充裕性」、「享受網購樂趣」與消費者之「衝動性特質」是否會各別透過「網路商店之隨性瀏覽」與「正面心情」對「購買衝動」產生影響或是有直接之影響效果,以及 「知覺風險」對「購買衝動」之影響。
實證結果顯示,時間充裕性對購買衝動產生負面顯著之影響;金錢充裕性、享受網購樂趣、衝動性特質則對購買衝動產生正面顯著之影響;而正面心情對網路商店之隨性瀏覽則有正面顯著之影響;知覺風險對購買衝動則並無顯著之影響。此外,時間之充裕性與金錢之充裕性無法透過進行網路之隨性瀏覽使消費者產生購買衝動;消費者是否享受網購樂趣與消費者之衝動性特質也無法透過產生正面的心情而感受到購買衝動。
推測變數中介效果薄弱之原因為,過去文獻中對於「隨性瀏覽」之定義太過侷限,使得此變數對「購買衝動」之解釋力因此受到低估,或是網路商店跟實體店面之消費環境對於消費者當下購買之影響力的程度有所不同,因而使網路商店之隨性瀏覽對購買衝動缺乏顯著之影響力。此外,本研究亦推測「正面心情」因為直接翻譯國外之量表,而無法貼切的描繪受訪者瀏覽時之良好心情狀態,或是量表經由直接翻譯產生語意上之差異等因素,而影響了正面心情對購買衝動之解釋力。本研究亦推測知覺風險在購買衝動形成階段尚未產生負面影響,而是直接對最終之線上購買行為產生影響。
參考文獻 □ 中文部份
王志剛、謝文雀譯(1995),消費者行為,James F.Engel, Roger D.Blackwe-ll and Paul W.Miniard原著,華泰書局,臺北。
邱志聖(2001),策略行銷分析-架構與實務應用,智勝出版。
陳銘慧(2001),「溝通策略、消費者衝動性特質、產品特質對衝動性消費行為之影響」,國立臺灣大學,商學研究所,博士論文。
張重昭(1998),「顧客購物衝動性與規範性評估對顧客衝動性行為之影響」,行政院國家科學委員會專題研究計畫。
□ 英文部分
Applebaum, William (1951), “Studying Consumer Behavior in Retail Stores,” Journal of Marketing,16,(October), 172-178.
Assael, Henry (1985), Marketing Management : Strategy and Action, Belmont, CA: Kent,127-135.
Beatty, S.E. & E.M. Ferrell (1998), “Impulse Buying: Modeling Its Precursors,” Journal of Retailing,74(2), 169-191.
Bellenger, Danny N., Dan H. Robertson, and. Elizabeth C. Hirschman (1978),“Impulse buying varies by product,”Journal of Advertising Research, 18,
15-18.
Clover,V.T.(1950),“Relative Importance of Impulse Buying in Retail Stores,”Journal of Marketing, 25,(July),66-70.
Cobb, Cathy J. and Wayne D. Hoyer. (1986),“Planned Versus ImpulsePurch-ase Behavior”, Journal of Retailing, 62, (4), Winter,384-409.
Consumer Buying Habits Studies, E. I. DuPont de Nemours and Co., 1945,
1949, 1954,1959,1965.
Dholakia, U.M. (2000), “Temptation and Resistance: An Integrated Model of Consumption Impulse Formation and Enactment,” Psychology & Marketing,17(11), 955-982.
Donthu, N. and Garcia, A.(1999),“The internet shopper,” Journal of Advertisi-ng Research,”39, (3), 52-58.
Gardner, M.P. and D.W. Rook (1988), “Effects of Impulse Purchases on Cons-umers’ Affective States,” Advances in Consumer Research,17(March), 492-
507.
Gardner, MP and D. Rook (1993),“In the Mood: Impulse Buying`s Affective Antecedents," Research in Consumer Behavior, 6, 1-28.
Hausman, A. (2000),“A Multi-method of Investigation of Consumer Motivations In.
Impulse Buying Behavior,”Journal of Consumer Marketing, Vol.17, No.5,403-417.
Heslin, R.and Johnson, B.T.(1985),“Approach to Life Scales Manual,”West Lafayette, IN: Purdue University.
Hoch,Stephen, J. and George, F. Lowenstein (1991),“Time-Inconsistent and
Preferences and Consumer Self-Control,”Journal of Consumer Research,17
(March),429-507.
Iyer, E.S. (1989), “Unplanned Purchasing: Knowledge of Shopping Environm-ent and Time Pressure,” Journal of Retailing, 65(1), 40-57.
Jarboe, Glen R. and Carl D. McDaniel. (1987).“A Profile of Browsers inReg-ional Shopping Malls,”Journal of the Academy of Marketing Science, 15 (Spring): 46-53.
Jacoby, J. & Kaplan, L. B. (1972),“The components of perceived risk. Proce-eding of the Third Annual Conference, ”Association for Consumer Research, 382-393.
Levy,Sidney J.(1970),“The Discretionary Society,”in Proceedings of theA-merican Marketing Association Fall Conference,Series32,ed.David L. Sparks,Chicago:American Marketing Association,15.
Piron, Francis (1991), “Defining Impulse Purchasing,” Advances in Consumer Research,18, 509-514.
Robert, LaRose and Matthew, Eastin (2002),“Is online buying out of control? Electronic commerce and consumer self-regulation,”Journal of Broadcasting & Electronic Media, 46,4(December),549-564.
Roger D. Blackwell, Paul W. Miniard and James F. Engel(2001),Consumer Be-havior, 9th ed, Australia:South-Western.. Thomoson Learning,90-94.
Rook, Dennis W. and Stephen J. Hoch (1985),“Consuming Impulses,”Adva-nces in Consumer Research,12,ed. Morris B.Holbrook and Elizabeth C. Hirschman, Provo, UT:Association for Consumer Research, 23-27.
Rook, Dennis W.(1987),“The Buying Impulse,”Journal of Consumer Resea-rch,14 (September),189-199.
Rook, Dennis W. and Robert J. Fisher (1995),“Normative Influences onImp-ulsive Buying Behavior”, Journal of Consumer Research, 22 (December), 305-313.
Sherry, John F.,Jr. (1990),“A Sociocultural Analysis of a Midwestern Ameri-can Flea Market, ”Journal of Consumer Research, 17(June): 13-31.
Shiv, B. and A. Fedorikhin (1999). “Heart and mind in conflict: The interplay of affect and cognition in consumer decision making,”Journal of Consumer
Research ,26, 278-292.
Sreedhar Rao Madhavaram and Debra A. Laverie (2004), “Exploring Impulse Purchasing on the Internet,” Advances in Consumer Research,31,59-66.
Stern, Hawkins (1962),“The Significance of Impulse Buying Today,”Journal of
Marketing, 26 (April),59-62.
Thompson S.H. Teo, Yon Ding Yeong (2003),“Assessing the consumer decision process in the digital marketplace,”Omega, 31, 349-363.
Torkzadeh,Gholamreza, and Gurpreet Dhillon (2002), “Measuring Factors that Influence the Success of Internet Commerce,” Information Systems Research,
13,(2),187-204.
Toňita Perea y Monsuwé, Benedict G.C. Dellaert and Ko de Ruyter(2004),“What
drives consumers to shop online? A literature review,”International Journal of
Service Industry Management,15, No1 (January),102-121.
Tulay, Pradeep Korgaonkar, and Ronnie Silverblatt (2003), “Relationship of Type of Product, Shopping Orientations and Demographics with Preference for
Shopping on the Internet,” Journal of Business and Psychology, 18,No.1(Fall),101-120
Weinberg, Peter and Wolfgang Gottwald (1982),“Impulsive ConsumerBuyi-ng as a Result of Emotions,”Journal of Business Research,10,43-57.
Weun, S., Jones, M. A., and Beatty S.E. (1998),“The Development and Valid-ation of the Impulse Buying Tendency scale,”Psychological Reports, 82,(3), 1123–1133.
描述 國立政治大學
國際經營與貿易研究所
92351020
93
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0923510201
資料類型 thesis
dc.contributor.advisor 邱志聖zh_TW
dc.contributor.advisor Chiou, Jyh-Shenen_US
dc.contributor.author (Authors) 陳柏亘zh_TW
dc.contributor.author (Authors) Chen, Po-Hsuanen_US
dc.creator (作者) 陳柏亘zh_TW
dc.creator (作者) Chen, Po-Hsuanen_US
dc.date (日期) 2004en_US
dc.date.accessioned 18-Sep-2009 14:17:34 (UTC+8)-
dc.date.available 18-Sep-2009 14:17:34 (UTC+8)-
dc.date.issued (上傳時間) 18-Sep-2009 14:17:34 (UTC+8)-
dc.identifier (Other Identifiers) G0923510201en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/35153-
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 國際經營與貿易研究所zh_TW
dc.description (描述) 92351020zh_TW
dc.description (描述) 93zh_TW
dc.description.abstract (摘要) 過去衝動性購買行為(Impulse Buying )皆以研究實體店面購買行為居多,但網路購物之興起對消費者購買行為之改變與影響甚深,故本研究將過去之衝動性購買行為轉換至網路背景進行實證,並欲建立線上購物之購買衝動模型。本研究探討「時間充裕性」、「金錢充裕性」、「享受網購樂趣」與消費者之「衝動性特質」是否會各別透過「網路商店之隨性瀏覽」與「正面心情」對「購買衝動」產生影響或是有直接之影響效果,以及 「知覺風險」對「購買衝動」之影響。
實證結果顯示,時間充裕性對購買衝動產生負面顯著之影響;金錢充裕性、享受網購樂趣、衝動性特質則對購買衝動產生正面顯著之影響;而正面心情對網路商店之隨性瀏覽則有正面顯著之影響;知覺風險對購買衝動則並無顯著之影響。此外,時間之充裕性與金錢之充裕性無法透過進行網路之隨性瀏覽使消費者產生購買衝動;消費者是否享受網購樂趣與消費者之衝動性特質也無法透過產生正面的心情而感受到購買衝動。
推測變數中介效果薄弱之原因為,過去文獻中對於「隨性瀏覽」之定義太過侷限,使得此變數對「購買衝動」之解釋力因此受到低估,或是網路商店跟實體店面之消費環境對於消費者當下購買之影響力的程度有所不同,因而使網路商店之隨性瀏覽對購買衝動缺乏顯著之影響力。此外,本研究亦推測「正面心情」因為直接翻譯國外之量表,而無法貼切的描繪受訪者瀏覽時之良好心情狀態,或是量表經由直接翻譯產生語意上之差異等因素,而影響了正面心情對購買衝動之解釋力。本研究亦推測知覺風險在購買衝動形成階段尚未產生負面影響,而是直接對最終之線上購買行為產生影響。
zh_TW
dc.description.tableofcontents 第一章 緒論

第一節 研究背景與動機……………………………………….1
第二節 研究目的……………………………………………….3
第三節 研究流程……………………………………………….4
第四節  內容結構……………………………………………….5

第二章 文獻探討

第一節 衝動性購買………………………………6
一、衝動性購買之研究發展………………………6
二、衝動性購買之定義……………………………9
三、本研究之衝動性購買定義……………………..11
第二節 經歷購買衝動之行為特徵………………..13
第三節 衝動性購買之影響因素…………………..16
一、 感受欲購買之衝動………………………..16
二、 外在的刺激………………………………..16
三、 店內之隨性瀏覽…………………………..17
四、 瀏覽時之心情……………………………..18
五、 個人之差異………………………………..19
六、 購買時之情境因素………………………..20
七、 認知風險…………………………………..21
第四節 網路購物之購買衝動……………………...22

第三章 研究方法

第一節 研究架構……………………………………..23
第二節 研究假說……………………………………..24
第三節 研究變數之操作型定義與衡量……………..25
第四節 問卷設計……………………………………..30
第五節 抽樣方法……………………………………..32
第六節 分析方法……………………………………..33

第四章 資料分析

第一節  信度檢驗……………………………………..34
第二節 樣本結構……………………………………..35
第三節 整體概念模型………………………………..39
第四節 實證結果……………………………………..44
第五節 實證結果討論………………………………..47

第五章 結論與建議

第一節 結論………………………………………………54
第二節 研究貢獻…………………………………………55
第三節 研究限制…………………………………………58
第四節 研究建議…………………………………………59

參考文獻………………………………………………….60
zh_TW
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dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0923510201en_US
dc.subject (關鍵詞) 衝動性購買zh_TW
dc.subject (關鍵詞) 購買衝動zh_TW
dc.subject (關鍵詞) 網路購物zh_TW
dc.title (題名) 線上購物之購買衝動研究zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) □ 中文部份zh_TW
dc.relation.reference (參考文獻) 王志剛、謝文雀譯(1995),消費者行為,James F.Engel, Roger D.Blackwe-ll and Paul W.Miniard原著,華泰書局,臺北。zh_TW
dc.relation.reference (參考文獻) 邱志聖(2001),策略行銷分析-架構與實務應用,智勝出版。zh_TW
dc.relation.reference (參考文獻) 陳銘慧(2001),「溝通策略、消費者衝動性特質、產品特質對衝動性消費行為之影響」,國立臺灣大學,商學研究所,博士論文。zh_TW
dc.relation.reference (參考文獻) 張重昭(1998),「顧客購物衝動性與規範性評估對顧客衝動性行為之影響」,行政院國家科學委員會專題研究計畫。zh_TW
dc.relation.reference (參考文獻) □ 英文部分zh_TW
dc.relation.reference (參考文獻) Applebaum, William (1951), “Studying Consumer Behavior in Retail Stores,” Journal of Marketing,16,(October), 172-178.zh_TW
dc.relation.reference (參考文獻) Assael, Henry (1985), Marketing Management : Strategy and Action, Belmont, CA: Kent,127-135.zh_TW
dc.relation.reference (參考文獻) Beatty, S.E. & E.M. Ferrell (1998), “Impulse Buying: Modeling Its Precursors,” Journal of Retailing,74(2), 169-191.zh_TW
dc.relation.reference (參考文獻) Bellenger, Danny N., Dan H. Robertson, and. Elizabeth C. Hirschman (1978),“Impulse buying varies by product,”Journal of Advertising Research, 18,zh_TW
dc.relation.reference (參考文獻) 15-18.zh_TW
dc.relation.reference (參考文獻) Clover,V.T.(1950),“Relative Importance of Impulse Buying in Retail Stores,”Journal of Marketing, 25,(July),66-70.zh_TW
dc.relation.reference (參考文獻) Cobb, Cathy J. and Wayne D. Hoyer. (1986),“Planned Versus ImpulsePurch-ase Behavior”, Journal of Retailing, 62, (4), Winter,384-409.zh_TW
dc.relation.reference (參考文獻) Consumer Buying Habits Studies, E. I. DuPont de Nemours and Co., 1945,zh_TW
dc.relation.reference (參考文獻) 1949, 1954,1959,1965.zh_TW
dc.relation.reference (參考文獻) Dholakia, U.M. (2000), “Temptation and Resistance: An Integrated Model of Consumption Impulse Formation and Enactment,” Psychology & Marketing,17(11), 955-982.zh_TW
dc.relation.reference (參考文獻) Donthu, N. and Garcia, A.(1999),“The internet shopper,” Journal of Advertisi-ng Research,”39, (3), 52-58.zh_TW
dc.relation.reference (參考文獻) Gardner, M.P. and D.W. Rook (1988), “Effects of Impulse Purchases on Cons-umers’ Affective States,” Advances in Consumer Research,17(March), 492-zh_TW
dc.relation.reference (參考文獻) 507.zh_TW
dc.relation.reference (參考文獻) Gardner, MP and D. Rook (1993),“In the Mood: Impulse Buying`s Affective Antecedents," Research in Consumer Behavior, 6, 1-28.zh_TW
dc.relation.reference (參考文獻) Hausman, A. (2000),“A Multi-method of Investigation of Consumer Motivations In.zh_TW
dc.relation.reference (參考文獻) Impulse Buying Behavior,”Journal of Consumer Marketing, Vol.17, No.5,403-417.zh_TW
dc.relation.reference (參考文獻) Heslin, R.and Johnson, B.T.(1985),“Approach to Life Scales Manual,”West Lafayette, IN: Purdue University.zh_TW
dc.relation.reference (參考文獻) Hoch,Stephen, J. and George, F. Lowenstein (1991),“Time-Inconsistent andzh_TW
dc.relation.reference (參考文獻) Preferences and Consumer Self-Control,”Journal of Consumer Research,17zh_TW
dc.relation.reference (參考文獻) (March),429-507.zh_TW
dc.relation.reference (參考文獻) Iyer, E.S. (1989), “Unplanned Purchasing: Knowledge of Shopping Environm-ent and Time Pressure,” Journal of Retailing, 65(1), 40-57.zh_TW
dc.relation.reference (參考文獻) Jarboe, Glen R. and Carl D. McDaniel. (1987).“A Profile of Browsers inReg-ional Shopping Malls,”Journal of the Academy of Marketing Science, 15 (Spring): 46-53.zh_TW
dc.relation.reference (參考文獻) Jacoby, J. & Kaplan, L. B. (1972),“The components of perceived risk. Proce-eding of the Third Annual Conference, ”Association for Consumer Research, 382-393.zh_TW
dc.relation.reference (參考文獻) Levy,Sidney J.(1970),“The Discretionary Society,”in Proceedings of theA-merican Marketing Association Fall Conference,Series32,ed.David L. Sparks,Chicago:American Marketing Association,15.zh_TW
dc.relation.reference (參考文獻) Piron, Francis (1991), “Defining Impulse Purchasing,” Advances in Consumer Research,18, 509-514.zh_TW
dc.relation.reference (參考文獻) Robert, LaRose and Matthew, Eastin (2002),“Is online buying out of control? Electronic commerce and consumer self-regulation,”Journal of Broadcasting & Electronic Media, 46,4(December),549-564.zh_TW
dc.relation.reference (參考文獻) Roger D. Blackwell, Paul W. Miniard and James F. Engel(2001),Consumer Be-havior, 9th ed, Australia:South-Western.. Thomoson Learning,90-94.zh_TW
dc.relation.reference (參考文獻) Rook, Dennis W. and Stephen J. Hoch (1985),“Consuming Impulses,”Adva-nces in Consumer Research,12,ed. Morris B.Holbrook and Elizabeth C. Hirschman, Provo, UT:Association for Consumer Research, 23-27.zh_TW
dc.relation.reference (參考文獻) Rook, Dennis W.(1987),“The Buying Impulse,”Journal of Consumer Resea-rch,14 (September),189-199.zh_TW
dc.relation.reference (參考文獻) Rook, Dennis W. and Robert J. Fisher (1995),“Normative Influences onImp-ulsive Buying Behavior”, Journal of Consumer Research, 22 (December), 305-313.zh_TW
dc.relation.reference (參考文獻) Sherry, John F.,Jr. (1990),“A Sociocultural Analysis of a Midwestern Ameri-can Flea Market, ”Journal of Consumer Research, 17(June): 13-31.zh_TW
dc.relation.reference (參考文獻) Shiv, B. and A. Fedorikhin (1999). “Heart and mind in conflict: The interplay of affect and cognition in consumer decision making,”Journal of Consumerzh_TW
dc.relation.reference (參考文獻) Research ,26, 278-292.zh_TW
dc.relation.reference (參考文獻) Sreedhar Rao Madhavaram and Debra A. Laverie (2004), “Exploring Impulse Purchasing on the Internet,” Advances in Consumer Research,31,59-66.zh_TW
dc.relation.reference (參考文獻) Stern, Hawkins (1962),“The Significance of Impulse Buying Today,”Journal ofzh_TW
dc.relation.reference (參考文獻) Marketing, 26 (April),59-62.zh_TW
dc.relation.reference (參考文獻) Thompson S.H. Teo, Yon Ding Yeong (2003),“Assessing the consumer decision process in the digital marketplace,”Omega, 31, 349-363.zh_TW
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