學術產出-學位論文

題名 企業電子採購系統適合度評量之實證研究
The Assessment of the Business-IT Fit in E-Procurement Systems: An Empirical Study
作者 邱京虹
Chiu, chin-hong
貢獻者 張欣綠
Chang, hsin-lu
邱京虹
Chiu, chin-hong
關鍵詞 企業商業環境
電子採購
適合度
Business-IT fit
Electronic procurement
Alignment
日期 2005
上傳時間 18-九月-2009 14:29:36 (UTC+8)
摘要 
Because of the influence of globalization and updated information technologies (IT), firms face more and more uncertainties when they conduct daily procurement activities. Whether these uncertainties come from internal or external business environment, they retard e-procurement systems (EP) to achieve promised benefits, and therefore firms must align their EP with their business environment for greater performance. To fulfill this need, this research aims to examine the fit of business and IT environment and study its impacts on the system performance. The literature review allows us to propose four major impacting factors and relative measurements. A case study is then taken in the Taiwan PC-Notebook industry to verify the research framework. We find the firms’ external and internal factors do affect the performance of EP. That is, EP usage in the form of high-integrated system may lead to greater performance under higher environment, partnership, or process uncertainty, whereas low-integrated EP lives up to more benefit under lower knowledge skills. We also observe that lack of fit between procurement practices and EP system produces extra burdens and costs which reflected in the performance of both buyer side and supplier side. Therefore, the contribution of this research can be two-folded: first, practitioners who can use this framework to diagnose their environment condition and then align to the appropriate type of EP. Second, researchers who can build upon this model to further examine the fit impact on EP performance.
參考文獻 Baron, J.P., Shaw, M.J., and Bailey, Jr., A.D. "Web-based e-catalog systems in B2B procurement," Communications of the ACM (43:5) 2000, pp. 93-100.
Bensaou, M., and Venkatraman, N. "Configurations of interorganizational relationship: A comparison between U.S. and Japanese automakers," Management Science (41:9) 1995, pp. 1471-1492.
De Boer, L., Harink, J., and Heijboer, G. "A conceptual model for assessing the impact of electronic procurement," European Journal of Purchasing & Supply Management (8) 2002, pp. 25-33.
Chan, J.K.Y., and Lee, M.K.O. "SME e-procurement adoption in Hong Kong—The roles of power, trust and value," The 36th Hawaii International Conference on System Sciences (HICSS`03), Big Island, HI, 2003, pp. 179-188.
Chen, H., Themistocleous, M., and Chiu, K.H. "Approaches to supply chain integration followed by SMEs: An exploratory case study," The 10th Americas Conference on Information Systems (AMCIS2005), New York, NY, 2004, pp. 2610-2620.
Choudhury, V. "Strategic choices in the development of interorganizational information systems," Information Systems Research (8:1) 1997, pp. 1-24.
Clemons, E.K., and Row, M.C. "Information technology and industrial cooperation: The changing economics of coordination and ownership," Journal of Management Information Systems (9:2) 1992, pp. 9-28.
Lee, D.M.S., Trauth, E.M., and Farwell, D. "Critical skills and knowledge requirements of IS professionals: A joint academic/industry investigation," MIS Quarterly (19:3) 1995, pp. 313-340.
Dennis, A.R., Wixom, B.H., and Vandenberg, R.J. "Understanding fit and appropriation effects in group support systems via meta-analysis," MIS Quarterly (25:2) 2001, pp. 167-193.
Drazin, R., and Van de Ven, A.H. "Alternative forms of fit in contingency theory," Administrative Science Quarterly (30) 1985, pp. 514-539.
Duncan, R.B. "Characteristics of organizational environments and perceived environmental uncertainty," Administrative Science Quarterly (17:3) 1972, pp. 313-327.
Favre, D. and Brooks, J. “E-sourcing: procurement’s leading edge,” ASCET (4) 2002, pp. 74-76.
Forrester Research 2002, "SCM Processes Replace Apps: 2003 To 2008," Radjou, N., Orlov, L.M., Herbert, L., Nakashima, T., and Hudson, R.
Forrester Research, 2003, "Sustainable Supply Management," Orlov, L.M., Chew, J., and Hudson, R.
Foss, N.J. "Resources and strategy: A brief overview of themes and contributions," in: Resources, Firms, and Strategies, N.J. Foss (ed.), Oxford University Press, New York, 1997.
Galbraith, J.R. Designing Complex Organizations Addison-Wesley, MA, 1973.
Gebauer, J., and Segev, A. "Assessing internet-based procurement to support the virtual enterprise," CALS Expo International and 21st Century Commerce: Global Business Solutions for the New Millennium, Long Beach, CA, 1998.
Goodhue, D.L. "Understanding user evaluations of information systems," Management Science (41:12) 1995, pp. 1827-1844.
Goodhue, D.L., and Thompson, R.L. "Task-technology fit and individual performance," MIS Quarterly (19:2) 1995, pp. 213-236.
Grant, R.M. "Prospering in dynamically-competitive environment: Organizational capability as knowledge integration," Organizational Science (7:4) 1996, pp. 375-387.
Gribbins, M.L., Subramaniam, C., and Shaw, M.J. "The impact of process and technology factors on user`s assessment of the fit of e-procurement with the procurement process," The 3rd Workshop on E-Business (WeB2004), Washington, DC, 2004.
James I. Cash, J., and Konsynski, B.R. "IS redraws competitive boundaries," Harvard Business Review) 1985, pp. 134-142.
Kalakota, R., and Robinson, M. E-Business: Roadmap for Success Addison-Wesley, MA, 1999.
Khazanchi, D. "Information technology (IT) appropriateness: The contingency theory of "fit" and IT implementation in small and medium enterprises," The Journal of Computer Information Systems (45:3) 2005, pp. 88-95.
Kogut, B., and Zander, U. "Knowledge of the firm, combinative capabilities, and the replication of technology," Organizational Science (3:3) 1992, pp. 383-397.
Luftman, J., and Brier, T. "Achieving and sustaining business-IT alignment," California Management Review (42:1) 1999, pp. 109-122.
Massetti, B., and Zmud, R.W. "Measuring the extent of EDI usage in complex organizations: Strategies and illustrative examples," MIS Quarterly (20:3) 1996, pp. 331-345.
Mata, F.J., Fuerst, W.L., and Barney, J.B. "Information technology and sustained competitive advantage: A resource-based analysis," MIS Quarterly (19:4) 1995, pp. 487-505.
Mukhopadhyay, T., and Kekre, S. "Strategic and operational benefits of electronic integration in B2B procurement processes," Management Science (48:10) 2002, pp. 1301-1313.
Nam, C.C. "Increase your profit margin through electronic procurement," Journal of Internet Purchasing (1:3) 1998.
Premkumar, G., Ramamurthy, K., and Saunders, C.S. "Information processing view of organizations: An exploratory examination of fit in the context of interorganizational relationships," Journal of Management Information Systems (22:1) 2005, pp. 257-294.
Rogers, E.M. Diffusion of Innovations (4th ed.) Free Press, New York, 1995.
Son, J.-Y., Narasimhan, S., and Riggins, F.J. "Effects of relational factors and channel climate on EDI usage in the customer-supplier relationship," Journal of Management Information Systems (22:1) 2005, pp. 321-353.
Subramaniam, C., and Shaw, M.J. "A study of the value and impact of B2B e-commerce: The case of web-based procurement," International Journal of Electronic Commerce (6:4) 2002, pp. 19-40.
Subramaniam, C., and Shaw, M.J. "The effects of process characteristics on the value of B2B e-procurement," Information Technology and Management (5) 2004, pp. 161-180.
“Taiwan E-Commence Yearbook,” Ministry of Economic Affairs (ed.), 2005.
Teece, D.J., Pisano, G., and Shuen, A. "Dynamic Capabilities and Strategic Management," Strategic Management Journal (18:7) 1997, pp. 509-533.
Turban, E., King, D., Lee, J.K., and Viehland, D. Electronic Commerce 2004: A Managerial Perspective Prentice Hall, 2003.
Umanath, N.S. "The concept of contingency beyond "It depends": illustration form IS research stream," Information & Management (40) 2003, pp. 551-562.
Venkatraman, N. "The concept of fit in strategy research: Toward verbal and statistical correspondence," Academy of Management (14:3) 1989, pp. 423-444.
Williamson, O.E. The Economic Institutions of Capitalism: Firms, markets, and relational contracting Free Press, New York, 1985.
Williamson, O.E. The Mechanisms of Governance Oxford University Press, New York, 1996.
Yin, R. K. Case study research: design and methods Sage Publications, Thousand Oaks, CA, 2003.
Yu, S., Mukhopadhyay, T., and Slaughter, S. "Organizational capabilities and the assimilation of electronic procurement in service industries," The 24th International Conference on Information Systems (ICIS2004), Seattle, WA, 2003, pp. 975-981.
Zigurs, I., and Buckland, B.K. "A theory of task/technology fit and group support systems effectiveness," MIS Quarterly (22:3) 1998, pp. 313-334.
描述 碩士
國立政治大學
資訊管理研究所
93356024
94
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0093356024
資料類型 thesis
dc.contributor.advisor 張欣綠zh_TW
dc.contributor.advisor Chang, hsin-luen_US
dc.contributor.author (作者) 邱京虹zh_TW
dc.contributor.author (作者) Chiu, chin-hongen_US
dc.creator (作者) 邱京虹zh_TW
dc.creator (作者) Chiu, chin-hongen_US
dc.date (日期) 2005en_US
dc.date.accessioned 18-九月-2009 14:29:36 (UTC+8)-
dc.date.available 18-九月-2009 14:29:36 (UTC+8)-
dc.date.issued (上傳時間) 18-九月-2009 14:29:36 (UTC+8)-
dc.identifier (其他 識別碼) G0093356024en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/35226-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 資訊管理研究所zh_TW
dc.description (描述) 93356024zh_TW
dc.description (描述) 94zh_TW
dc.description.abstract (摘要) zh_TW
dc.description.abstract (摘要) Because of the influence of globalization and updated information technologies (IT), firms face more and more uncertainties when they conduct daily procurement activities. Whether these uncertainties come from internal or external business environment, they retard e-procurement systems (EP) to achieve promised benefits, and therefore firms must align their EP with their business environment for greater performance. To fulfill this need, this research aims to examine the fit of business and IT environment and study its impacts on the system performance. The literature review allows us to propose four major impacting factors and relative measurements. A case study is then taken in the Taiwan PC-Notebook industry to verify the research framework. We find the firms’ external and internal factors do affect the performance of EP. That is, EP usage in the form of high-integrated system may lead to greater performance under higher environment, partnership, or process uncertainty, whereas low-integrated EP lives up to more benefit under lower knowledge skills. We also observe that lack of fit between procurement practices and EP system produces extra burdens and costs which reflected in the performance of both buyer side and supplier side. Therefore, the contribution of this research can be two-folded: first, practitioners who can use this framework to diagnose their environment condition and then align to the appropriate type of EP. Second, researchers who can build upon this model to further examine the fit impact on EP performance.en_US
dc.description.tableofcontents CHAPTER 1: INTRODUCTION 1
1.1 Research Motivations 1
1.2 Research Objectives 2
1.3 Research Questions 3
1.4 Research Arrangement 3
CHAPTER 2: LITERATURE REVIEW 4
2.1 Use of Electronic Procurement Systems 4
2.2 Studies of IT and Uncertainty 5
2.3 The Fit Concept 7
CHAPTER 3: DEVELOPMENT OF THE BUSINESS-IT FIT FREAMWROK 10
3.1 Research Model 10
3.2 Content Analysis of Technology, Uncertainty and Benefits 11
3.2 External Uncertainty vs. IT Environment 13
3.2.1 Environment uncertainty 13
3.2.2 Partnership uncertainty 13
3.3 Internal Uncertainty vs. IT Environment 14
3.3.1 Process uncertainty 14
3.3.2 Know-how/Knowledge 15
CHAPTER 4: RESEARCH ANALYSIS 16
4.1 Research Methodology 16
4.1.1 Sample 17
4.1.2 Data Collection 18
4.2 System Background in the Cases 19
4.3 Research Analysis 20
4.3.1 Cases Background 20
4.3.2 Framework Application 21
CHAPTER 5: DISCUSSION 31
5.1 Cross-Case Analysis Results 31
5.2 Managerial Implications 34
CHAPTER 6: CONCLUSION 35
6.1 Summary 35
6.2 Limitations and Implications of Future Research 35
References 37
Appendix A: Question List of the Phone Interview 41
Appendix B: Interview Contents and Framework Application (Chinese) 42
zh_TW
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dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0093356024en_US
dc.subject (關鍵詞) 企業商業環境zh_TW
dc.subject (關鍵詞) 電子採購zh_TW
dc.subject (關鍵詞) 適合度zh_TW
dc.subject (關鍵詞) Business-IT fiten_US
dc.subject (關鍵詞) Electronic procurementen_US
dc.subject (關鍵詞) Alignmenten_US
dc.title (題名) 企業電子採購系統適合度評量之實證研究zh_TW
dc.title (題名) The Assessment of the Business-IT Fit in E-Procurement Systems: An Empirical Studyen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) Baron, J.P., Shaw, M.J., and Bailey, Jr., A.D. "Web-based e-catalog systems in B2B procurement," Communications of the ACM (43:5) 2000, pp. 93-100.zh_TW
dc.relation.reference (參考文獻) Bensaou, M., and Venkatraman, N. "Configurations of interorganizational relationship: A comparison between U.S. and Japanese automakers," Management Science (41:9) 1995, pp. 1471-1492.zh_TW
dc.relation.reference (參考文獻) De Boer, L., Harink, J., and Heijboer, G. "A conceptual model for assessing the impact of electronic procurement," European Journal of Purchasing & Supply Management (8) 2002, pp. 25-33.zh_TW
dc.relation.reference (參考文獻) Chan, J.K.Y., and Lee, M.K.O. "SME e-procurement adoption in Hong Kong—The roles of power, trust and value," The 36th Hawaii International Conference on System Sciences (HICSS`03), Big Island, HI, 2003, pp. 179-188.zh_TW
dc.relation.reference (參考文獻) Chen, H., Themistocleous, M., and Chiu, K.H. "Approaches to supply chain integration followed by SMEs: An exploratory case study," The 10th Americas Conference on Information Systems (AMCIS2005), New York, NY, 2004, pp. 2610-2620.zh_TW
dc.relation.reference (參考文獻) Choudhury, V. "Strategic choices in the development of interorganizational information systems," Information Systems Research (8:1) 1997, pp. 1-24.zh_TW
dc.relation.reference (參考文獻) Clemons, E.K., and Row, M.C. "Information technology and industrial cooperation: The changing economics of coordination and ownership," Journal of Management Information Systems (9:2) 1992, pp. 9-28.zh_TW
dc.relation.reference (參考文獻) Lee, D.M.S., Trauth, E.M., and Farwell, D. "Critical skills and knowledge requirements of IS professionals: A joint academic/industry investigation," MIS Quarterly (19:3) 1995, pp. 313-340.zh_TW
dc.relation.reference (參考文獻) Dennis, A.R., Wixom, B.H., and Vandenberg, R.J. "Understanding fit and appropriation effects in group support systems via meta-analysis," MIS Quarterly (25:2) 2001, pp. 167-193.zh_TW
dc.relation.reference (參考文獻) Drazin, R., and Van de Ven, A.H. "Alternative forms of fit in contingency theory," Administrative Science Quarterly (30) 1985, pp. 514-539.zh_TW
dc.relation.reference (參考文獻) Duncan, R.B. "Characteristics of organizational environments and perceived environmental uncertainty," Administrative Science Quarterly (17:3) 1972, pp. 313-327.zh_TW
dc.relation.reference (參考文獻) Favre, D. and Brooks, J. “E-sourcing: procurement’s leading edge,” ASCET (4) 2002, pp. 74-76.zh_TW
dc.relation.reference (參考文獻) Forrester Research 2002, "SCM Processes Replace Apps: 2003 To 2008," Radjou, N., Orlov, L.M., Herbert, L., Nakashima, T., and Hudson, R.zh_TW
dc.relation.reference (參考文獻) Forrester Research, 2003, "Sustainable Supply Management," Orlov, L.M., Chew, J., and Hudson, R.zh_TW
dc.relation.reference (參考文獻) Foss, N.J. "Resources and strategy: A brief overview of themes and contributions," in: Resources, Firms, and Strategies, N.J. Foss (ed.), Oxford University Press, New York, 1997.zh_TW
dc.relation.reference (參考文獻) Galbraith, J.R. Designing Complex Organizations Addison-Wesley, MA, 1973.zh_TW
dc.relation.reference (參考文獻) Gebauer, J., and Segev, A. "Assessing internet-based procurement to support the virtual enterprise," CALS Expo International and 21st Century Commerce: Global Business Solutions for the New Millennium, Long Beach, CA, 1998.zh_TW
dc.relation.reference (參考文獻) Goodhue, D.L. "Understanding user evaluations of information systems," Management Science (41:12) 1995, pp. 1827-1844.zh_TW
dc.relation.reference (參考文獻) Goodhue, D.L., and Thompson, R.L. "Task-technology fit and individual performance," MIS Quarterly (19:2) 1995, pp. 213-236.zh_TW
dc.relation.reference (參考文獻) Grant, R.M. "Prospering in dynamically-competitive environment: Organizational capability as knowledge integration," Organizational Science (7:4) 1996, pp. 375-387.zh_TW
dc.relation.reference (參考文獻) Gribbins, M.L., Subramaniam, C., and Shaw, M.J. "The impact of process and technology factors on user`s assessment of the fit of e-procurement with the procurement process," The 3rd Workshop on E-Business (WeB2004), Washington, DC, 2004.zh_TW
dc.relation.reference (參考文獻) James I. Cash, J., and Konsynski, B.R. "IS redraws competitive boundaries," Harvard Business Review) 1985, pp. 134-142.zh_TW
dc.relation.reference (參考文獻) Kalakota, R., and Robinson, M. E-Business: Roadmap for Success Addison-Wesley, MA, 1999.zh_TW
dc.relation.reference (參考文獻) Khazanchi, D. "Information technology (IT) appropriateness: The contingency theory of "fit" and IT implementation in small and medium enterprises," The Journal of Computer Information Systems (45:3) 2005, pp. 88-95.zh_TW
dc.relation.reference (參考文獻) Kogut, B., and Zander, U. "Knowledge of the firm, combinative capabilities, and the replication of technology," Organizational Science (3:3) 1992, pp. 383-397.zh_TW
dc.relation.reference (參考文獻) Luftman, J., and Brier, T. "Achieving and sustaining business-IT alignment," California Management Review (42:1) 1999, pp. 109-122.zh_TW
dc.relation.reference (參考文獻) Massetti, B., and Zmud, R.W. "Measuring the extent of EDI usage in complex organizations: Strategies and illustrative examples," MIS Quarterly (20:3) 1996, pp. 331-345.zh_TW
dc.relation.reference (參考文獻) Mata, F.J., Fuerst, W.L., and Barney, J.B. "Information technology and sustained competitive advantage: A resource-based analysis," MIS Quarterly (19:4) 1995, pp. 487-505.zh_TW
dc.relation.reference (參考文獻) Mukhopadhyay, T., and Kekre, S. "Strategic and operational benefits of electronic integration in B2B procurement processes," Management Science (48:10) 2002, pp. 1301-1313.zh_TW
dc.relation.reference (參考文獻) Nam, C.C. "Increase your profit margin through electronic procurement," Journal of Internet Purchasing (1:3) 1998.zh_TW
dc.relation.reference (參考文獻) Premkumar, G., Ramamurthy, K., and Saunders, C.S. "Information processing view of organizations: An exploratory examination of fit in the context of interorganizational relationships," Journal of Management Information Systems (22:1) 2005, pp. 257-294.zh_TW
dc.relation.reference (參考文獻) Rogers, E.M. Diffusion of Innovations (4th ed.) Free Press, New York, 1995.zh_TW
dc.relation.reference (參考文獻) Son, J.-Y., Narasimhan, S., and Riggins, F.J. "Effects of relational factors and channel climate on EDI usage in the customer-supplier relationship," Journal of Management Information Systems (22:1) 2005, pp. 321-353.zh_TW
dc.relation.reference (參考文獻) Subramaniam, C., and Shaw, M.J. "A study of the value and impact of B2B e-commerce: The case of web-based procurement," International Journal of Electronic Commerce (6:4) 2002, pp. 19-40.zh_TW
dc.relation.reference (參考文獻) Subramaniam, C., and Shaw, M.J. "The effects of process characteristics on the value of B2B e-procurement," Information Technology and Management (5) 2004, pp. 161-180.zh_TW
dc.relation.reference (參考文獻) “Taiwan E-Commence Yearbook,” Ministry of Economic Affairs (ed.), 2005.zh_TW
dc.relation.reference (參考文獻) Teece, D.J., Pisano, G., and Shuen, A. "Dynamic Capabilities and Strategic Management," Strategic Management Journal (18:7) 1997, pp. 509-533.zh_TW
dc.relation.reference (參考文獻) Turban, E., King, D., Lee, J.K., and Viehland, D. Electronic Commerce 2004: A Managerial Perspective Prentice Hall, 2003.zh_TW
dc.relation.reference (參考文獻) Umanath, N.S. "The concept of contingency beyond "It depends": illustration form IS research stream," Information & Management (40) 2003, pp. 551-562.zh_TW
dc.relation.reference (參考文獻) Venkatraman, N. "The concept of fit in strategy research: Toward verbal and statistical correspondence," Academy of Management (14:3) 1989, pp. 423-444.zh_TW
dc.relation.reference (參考文獻) Williamson, O.E. The Economic Institutions of Capitalism: Firms, markets, and relational contracting Free Press, New York, 1985.zh_TW
dc.relation.reference (參考文獻) Williamson, O.E. The Mechanisms of Governance Oxford University Press, New York, 1996.zh_TW
dc.relation.reference (參考文獻) Yin, R. K. Case study research: design and methods Sage Publications, Thousand Oaks, CA, 2003.zh_TW
dc.relation.reference (參考文獻) Yu, S., Mukhopadhyay, T., and Slaughter, S. "Organizational capabilities and the assimilation of electronic procurement in service industries," The 24th International Conference on Information Systems (ICIS2004), Seattle, WA, 2003, pp. 975-981.zh_TW
dc.relation.reference (參考文獻) Zigurs, I., and Buckland, B.K. "A theory of task/technology fit and group support systems effectiveness," MIS Quarterly (22:3) 1998, pp. 313-334.zh_TW