學術產出-學位論文

題名 威權領導與知識分享意願相關性研究 - 知識分享文化的干擾效果
作者 張瓊玉
Chang,Chiung Yu
貢獻者 韓志翔
張瓊玉
Chang,Chiung Yu
關鍵詞 領導風格
威權式領導風格
知識分享意願
知識分享環境
企業文化
經驗分享與團隊合作
leadership
knowledge-sharing intenction
authoritatian leadership
organizational climate
experience sharing and team work
日期 2007
上傳時間 18-九月-2009 15:11:28 (UTC+8)
摘要 資訊科技的蓬勃發展,地球村世界的來臨,提供現代人快速取得知識的平台,也促成了急速轉變的全球性競爭的環境,使企業面臨了非常重大的挑戰,迫使企業開始重新思考組織核心能力,以滿足隨時可能產生變動的市場需求;企業必須作出更快速的決策,以適應全球化腳步發展。越來越多的企業警覺到知識分享對於員工累積經驗與企業正向發展的重要性,因而透過不同的方式來鼓勵員工知識分享建構具競爭力的學習型組織。

多數的研究報告皆在探討轉換型領導風格 (transformational leadership) 和交換型領導風格 (transactional leadership) 對於組織文化、組織策略執行力…等的相關性研究,尚未有探討過威權式的領導風格對於員工知識分享意願的影響。威權式的領導風格是否影響員工知識分享意願、企業具備知識分享的氛圍,是否干擾在威權式領導風格之下之員工分享知識與經驗意願 ? 有鑑於此,本研究針對威權式的領導風格如何影響員工知識分享意願,並以知識分享之企業文化為干擾因素,尋找過去相關文獻資料加以整理,歸納出假設與模型,並依照此模型進行分析與探討,以提出對實務界有效的建議與學術界未來的研究方向。

本研究採問卷調查法,在不同產業中挑選頗具盛名的公司,針對其員工進行便利抽樣,並採用Lisrel 和 SPSS軟體來進行資料的分析。從威權式領導風格、知識分享企業文化、知識分享意願三個構面,探討主管威權式的領導風格如何影響員工的知識分享意願,並以知識分享的企業文化為干擾因素。以研究結果歸納出相關結論,以提供相關建議,供實務界在推行知識管理時一個主要的關鍵成功因素,以提高知識分享的可行性。亦供學術界進行組織氛圍研究之參考。

本研究結論如下:

1. 威嚴式領導與員工知識分享意願呈現負相關。
2. 知識分享的企業文化與員工知識分享意願呈現正相關。
3. 知識分享的企業文化,干擾在威權領導風格下之員工知識分享意願程度。
In the past, research on the knowledge-sharing behavior of indi-viduals lacked discussions on authoritarian leaderships. Therefore, this research demonstrates how authoritarian leadership and or-ganizational culture affect the knowledge-sharing behavior of indi-viduals. The purpose of this research is to focus on an authoritarian leadership’s effect on the knowledge-sharing behavior of individu-als that is influenced by innovation and a sound organizational climate.

Questionnaires were administered to employees from various in-dustries in order to gather information regarding individuals’ be-havior under an authoritarian leadership. The author used conven-tional sampling methods and 233 out of 250 participants provided relevant information. The findings of the research were as follows:
1. The more a leader tends to express authoritarian leadership, the less an individual exhibits knowledge-sharing behavior.
2. The more an organization demonstrates a knowledge-sharing culture, the more an individual exhibits knowledge-sharing be-havior. Such a culture, especially, encourages ‘innovation, sharing and learning’.
3. Organizations that possess a culture that is highly oriented to-wards knowledge sharing influence the knowledge-sharing be-haviors of individuals under authoritarian leaderships.
參考文獻 中文部份
方世榮( 2005/10 ),「智慧資本價值精鍊術」,五南圖書。
方文昌、陳家聲、蔡儀華( 2005 ),「企業員工知識分享效能之質性研究 – 以知識接收者的觀點 」,人力資源管理學報 2005 春季號,第五卷第一期,第 29-51 頁。
李淑華(2001/9),「知識共享型組織」,城邦出版集團。
吳思華(2001/6),「知識經濟、知識資本與知識管理」, 台灣產業研究,第四期 ,第 11-50 頁。
林昌榮、徐楊順、黃惠蓉( 2001 ),「組織員工知識分享意涵之初探」,研習論壇,第 12-20 頁。
林鉦笒、蕭淑月( 2005 ),「社會支持、信任、關係品質與組織知識分享行為之關係研究」,商管科技季刊,第六卷第三期,第 373-400 頁。
炬見工作室( 2005/9 ),「知識管理-企業核心競爭力和永續發展的關鍵報告」,博碩出版社。
董玉娟( 2004 ),「威脅之情境效果 - 知識分享意願影響前因之研究」,人力資源管理學報 2004 秋季號,第四卷第三期,第 117-137 頁。
鄭伯壎、周麗芳、樊景立( 2000 ),「家長式領導:三元模式的建構與測量」,第五屆華人心理與行為科學研討會,本土心理學研究。
鄭伯壎( 1995 ),「家長權威與領導行為之關係 一個台灣民營企業主持人的個案研究」,中央研究院民族研究所集刊第 79 期春季刊,119-173 頁。
謝金青( 2004 ),「家長式領導風格內涵解析與情境–因應模型之建立」,管理與教育研究學報,第1-21頁。
韓志翔、莊如松,葉柏秀( 2006 ),「高績效人力資源管理與知識分享之關係:以組織承諾與組織公民行為為中介變數」,International Association for Chinese Management Research (IACMR) Conference (中國管理研究國際學會議)中文論壇, June 15-18, Nanjin, China, 國科會研究計畫,(NSC92-2416-H-004-049)。
英文部份
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Argote, L., & Ingram, P. 2000. Knowledge Transfer: A Basis for Competitive Advange in Firms. Organizational Behavior and Human Decision Processes, 82(1): 150-169.
Awad, E. M., & Ghaziri, H. M. 2003. Knowledge Management.
Bagozzi, R. P., & Phillips, L. W. 1982. Representing and Testing Organizational Theories: A Holistic Construal. Administrative Science Quarterly, 27(3): 459-489.
Bagozzi, R. P., & Yi, Y. 1998. On the Evaluation of Structural Equation Model. Academic of Marketing Science, 16:76-94.
Bartol, K. M., & Srivastava, A. 2002. Encouraging Knowledge Sgaring: The Role of Organizational Reward Systems. Journal of Leadership and Organizational Studies, June: 64-77.
Bhatt, G. D. 2001. Knowledge Management in Organisations: examining the interaction between technologies, techniques and people. MCB University Press: Journal of Knowledge Man-agement, 5(1): 68-75.
Brief, A. P., & Motowidlo, S. J. 1986. Prosocial organizational behaviors. Academy of Management Review, 11: 710-725
Connelly, C. E., & Kelloway, E. K. 2003. Predictors of employ-ees’ perceptions of knowledge sharing cultures. Leadership and Organization development Journal, 24(5): 294-301.
Constant, D., Sproull, L., & Kiesler, S. 1996. The Kindness of strangers: The usefulness of electronic weak ties for technical advice. Orgnaization Science, 7(2):119-135.
Deutsch, M. 1973. The Resolution of Conflict, New Haven, CT: Yale University Press.
Dixon, N. M. 2000. Common Knowledge: How Companies Thrive by Sharing What They Know. Boston: Harvard Busi-ness School Press,.
Duffy, J. 1999. Harvesting Experience: Reaping the Benefits of Knowledge. Kansas: Assn of Records Managers.
Drucker, P. 1999. Management Challenges for the 21st Century. New York: Harper Business, NY.
Farh, J. L., & Cheng, B. S. 2000. A culture anaysis of paternalis-tic leadership in Chinese organization. Management and Or-ganizations in China. London: McMillam.
Flaherty, J. 2000. Perk du jour: a loaded company kitchen, The Globe and Mail Toronto, January 13.
Flores, F. 1993. Innovation by listening carefully to customers. Long Range Planning, 26(3): 95-102.
Fornell, C., & Larcker, D. F. 1981. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 48:39–50.
Gadman, S., 1996. Power Partnering: A Strategy for Business Excellence in the 21st Century. Butterworth-Heinemann: Stoneham, MA,.
Grant, R. M. 1996. Toward knowledge based theory of the firm. Strategic Management Journal, 17:109-122.
Gore, C., & Fore, E. 1999. Knowledge management: the way for-ward, Total Quality Management, 10(4-5): 554-600
Guth, R. 1996. Where IT cannot tread, Computerworld, 30(4): 72
Hinds, P. J., & Pfeffer, J. 2003. Why Organizations Don’t Know What They Know: Cognitive and Motivational Factors Affect-ing the Transfer of Expertise, in Sharing Expertise: Beyond Knowledge Management. MIT Press, Cambridge, MA, 3-26
Jones, G. R., & George, J. M. 1998. The Experience and Evolution of trust: Implications for Cooperation and Teamwork. The Academy of Management Review, 23(3): 531-546.
Kalling, T., & Styhre, A. 2003. Knowledge Sharing in Organiza-tions(1st Ed). Denmark: Copenhagen Business School Press, Copenhagen.
Kim, W., & Mauborgne, R. 1999. Strategy, Value Innovation, and the Knowledge Economy. Sloan Management Review, Cam-bridge, 40(3): 41-54.
Lewicki, R. J., & Bunker B. B. 1995. Trust in relationships: A model of trust development and decline. In Bunker & J. Rubin(Eds.). Conflict, cooperation and justice, 133-173. San Francisco:Jossey-Bass.
Lewicki, R. J., & Bunker B. B. 1996. Developing and Maintaining Trust in Work Relationships. In R. Kramer & T. Tyler(Eds.). Trust in organizations, 114-139. Newbury Park,CA:Sage.
Masterson, S. S., Lewis, K., Goldman, B. M., & Taylor, M. S. 2000. Integrating justice and socia; exchange: The differing ef-fects of fair procedures and treatment on work relationships. Acsdemy of Management Journal, 43: 738-748.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. 1995. An integra-tive model of organizational trust. Academy of Management Review, 20: 709-734.
McClelland, D. C. 1995. Power is the great motivator, Harvard Business Review, 73(1): 126-135.
Nonaka, I. 1991. The knowledge-creating company. Harvard Business Review, 69: 96-104.
Nonaka, I. 1994. A dynamic theory of organizational Knowledge creation. Organization Science, 5:14-37.
Nonaka, I., & Takeuchi, H. 1995. The Knowledge Creating Com-pany (1st ed). New York: Oxford University Press.
Robbins, S. P. 1998. Organizational Behavior (11th ed). New Jer-sey: Prentice-Hall.
Schein, E. H. 1990. Organizational Culture. American Psycholo-gist, 45(2): 109-119.
Senge, P. M. 1990. The Fifth Discipline: The Art and Practice of the Learning Organization. New York: Doubleday Currency.
Spender, J. C., & Grant, R. M. 1996. Knowledge and the firm. Strategic Management Journal, 17: 5-9.
Smith, P. C. 2005. Knowledge sharing and strategic capital. The Learning Organization, 12(6): 563-574.
Sveiby, K., & Simon, R. 2002. Collaborative climate and effec-tiveness of knowledge work – an empirical study. Knowledge Management Journal, 6(5): 3-5.
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描述 碩士
國立政治大學
經營管理碩士學程(EMBA)
94932314
96
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0949323141
資料類型 thesis
dc.contributor.advisor 韓志翔zh_TW
dc.contributor.author (作者) 張瓊玉zh_TW
dc.contributor.author (作者) Chang,Chiung Yuen_US
dc.creator (作者) 張瓊玉zh_TW
dc.creator (作者) Chang,Chiung Yuen_US
dc.date (日期) 2007en_US
dc.date.accessioned 18-九月-2009 15:11:28 (UTC+8)-
dc.date.available 18-九月-2009 15:11:28 (UTC+8)-
dc.date.issued (上傳時間) 18-九月-2009 15:11:28 (UTC+8)-
dc.identifier (其他 識別碼) G0949323141en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/35508-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 經營管理碩士學程(EMBA)zh_TW
dc.description (描述) 94932314zh_TW
dc.description (描述) 96zh_TW
dc.description.abstract (摘要) 資訊科技的蓬勃發展,地球村世界的來臨,提供現代人快速取得知識的平台,也促成了急速轉變的全球性競爭的環境,使企業面臨了非常重大的挑戰,迫使企業開始重新思考組織核心能力,以滿足隨時可能產生變動的市場需求;企業必須作出更快速的決策,以適應全球化腳步發展。越來越多的企業警覺到知識分享對於員工累積經驗與企業正向發展的重要性,因而透過不同的方式來鼓勵員工知識分享建構具競爭力的學習型組織。

多數的研究報告皆在探討轉換型領導風格 (transformational leadership) 和交換型領導風格 (transactional leadership) 對於組織文化、組織策略執行力…等的相關性研究,尚未有探討過威權式的領導風格對於員工知識分享意願的影響。威權式的領導風格是否影響員工知識分享意願、企業具備知識分享的氛圍,是否干擾在威權式領導風格之下之員工分享知識與經驗意願 ? 有鑑於此,本研究針對威權式的領導風格如何影響員工知識分享意願,並以知識分享之企業文化為干擾因素,尋找過去相關文獻資料加以整理,歸納出假設與模型,並依照此模型進行分析與探討,以提出對實務界有效的建議與學術界未來的研究方向。

本研究採問卷調查法,在不同產業中挑選頗具盛名的公司,針對其員工進行便利抽樣,並採用Lisrel 和 SPSS軟體來進行資料的分析。從威權式領導風格、知識分享企業文化、知識分享意願三個構面,探討主管威權式的領導風格如何影響員工的知識分享意願,並以知識分享的企業文化為干擾因素。以研究結果歸納出相關結論,以提供相關建議,供實務界在推行知識管理時一個主要的關鍵成功因素,以提高知識分享的可行性。亦供學術界進行組織氛圍研究之參考。

本研究結論如下:

1. 威嚴式領導與員工知識分享意願呈現負相關。
2. 知識分享的企業文化與員工知識分享意願呈現正相關。
3. 知識分享的企業文化,干擾在威權領導風格下之員工知識分享意願程度。
zh_TW
dc.description.abstract (摘要) In the past, research on the knowledge-sharing behavior of indi-viduals lacked discussions on authoritarian leaderships. Therefore, this research demonstrates how authoritarian leadership and or-ganizational culture affect the knowledge-sharing behavior of indi-viduals. The purpose of this research is to focus on an authoritarian leadership’s effect on the knowledge-sharing behavior of individu-als that is influenced by innovation and a sound organizational climate.

Questionnaires were administered to employees from various in-dustries in order to gather information regarding individuals’ be-havior under an authoritarian leadership. The author used conven-tional sampling methods and 233 out of 250 participants provided relevant information. The findings of the research were as follows:
1. The more a leader tends to express authoritarian leadership, the less an individual exhibits knowledge-sharing behavior.
2. The more an organization demonstrates a knowledge-sharing culture, the more an individual exhibits knowledge-sharing be-havior. Such a culture, especially, encourages ‘innovation, sharing and learning’.
3. Organizations that possess a culture that is highly oriented to-wards knowledge sharing influence the knowledge-sharing be-haviors of individuals under authoritarian leaderships.
en_US
dc.description.tableofcontents 摘要 5
ABSTRACT 7
第一章 緒論 8
1.1 研究背景與動機 8
1.2 現行組織內知識分享的障礙與困境 9
1.3 研究目的 11
1.4 研究流程 11
第二章 文獻探討與假設建立 13
2.1 知識分享 13
2.2 知識分享的企業文化 15
2.3 威權式領導 18
2.4 威權式領導、知識分享文化與知識分享意願 19
2.4 研究架構 22
第三章 研究對象與方法 23
3.1 研究對象 23
3.2 研究問卷採用與預試問卷 24
(一) 威權式領導風格 24
(二) 知識分享的企業文化 24
(三) 知識分享意願 25
(四) 預試問卷分析 26
3.3 研究資料分析方法 27
第四章 資料分析與研究結果 31
4.1 問卷回收與處理 31
(一) 抽樣方法 31
(二) 資料蒐集 31
4.2 研究問卷描述性統計分析 32
(一) 個人基本資料 32
(二) 公司基本資料 33
4.3 問卷信度分析 35
(一) 威權式領導風格問卷信度分析 35
(二) 知識導向文化問卷信度分析 35
(三) 員工知識分享意願問卷信度分析 35
(四) 控制變數 35

4.4 驗證性因素分析 36
4.5 PEARSON 相關係數矩陣 37
4.6 假設驗證結果 38
第五章 結論與建議 41
5.1 研究發現與結論 41
5.2 研究貢獻 46
5.3 研究限制及建議 46
參考文獻 48
中文部份 48
英文部份 49
附錄 54
威權領導風格與員工知識分享相關性研究問卷 54
zh_TW
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dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0949323141en_US
dc.subject (關鍵詞) 領導風格zh_TW
dc.subject (關鍵詞) 威權式領導風格zh_TW
dc.subject (關鍵詞) 知識分享意願zh_TW
dc.subject (關鍵詞) 知識分享環境zh_TW
dc.subject (關鍵詞) 企業文化zh_TW
dc.subject (關鍵詞) 經驗分享與團隊合作zh_TW
dc.subject (關鍵詞) leadershipen_US
dc.subject (關鍵詞) knowledge-sharing intenctionen_US
dc.subject (關鍵詞) authoritatian leadershipen_US
dc.subject (關鍵詞) organizational climateen_US
dc.subject (關鍵詞) experience sharing and team worken_US
dc.title (題名) 威權領導與知識分享意願相關性研究 - 知識分享文化的干擾效果zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 中文部份zh_TW
dc.relation.reference (參考文獻) 方世榮( 2005/10 ),「智慧資本價值精鍊術」,五南圖書。zh_TW
dc.relation.reference (參考文獻) 方文昌、陳家聲、蔡儀華( 2005 ),「企業員工知識分享效能之質性研究 – 以知識接收者的觀點 」,人力資源管理學報 2005 春季號,第五卷第一期,第 29-51 頁。zh_TW
dc.relation.reference (參考文獻) 李淑華(2001/9),「知識共享型組織」,城邦出版集團。zh_TW
dc.relation.reference (參考文獻) 吳思華(2001/6),「知識經濟、知識資本與知識管理」, 台灣產業研究,第四期 ,第 11-50 頁。zh_TW
dc.relation.reference (參考文獻) 林昌榮、徐楊順、黃惠蓉( 2001 ),「組織員工知識分享意涵之初探」,研習論壇,第 12-20 頁。zh_TW
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