學術產出-學位論文

題名 調節焦點理論對廣告效果之影響研究—以認知需求、產品知識為調節變數
作者 尤紹真
貢獻者 張愛華
尤紹真
關鍵詞 調節理論
日期 2006
上傳時間 8-十二月-2010 13:28:16 (UTC+8)
摘要 本研究以調節理論為基礎,旨在探討消費者之目標導向,與廣告訊息之調節焦點利益間一致與否,影響了消費者對於廣告訊息以及廣告訊息中品牌的偏好程度,是否會受到消費者的個人因素影響,亦即消費者的產品涉入、認知需求以及產品知識的不同,是否會使消費者的目標導向與廣告訊息一致時較不一致時所產生較好的偏好受到影響。
本研究採用實驗法,有兩個實驗,皆為多因子受測者間的實驗,而兩個實驗共有八種情況之問卷,2(兩種目標導向)x2(廣告傳遞兩種利益)x2(認知需求—實驗一、產品知識—實驗二)。
結果發現消費者目標導向與廣告訊息利益一致時會較不一致時產生較好的偏好,而消費者目標導向與廣告訊息利益一致時比起不一致時較高的偏好,會受到消費者的產品涉入程度、以及個人認知需求以產品知識所調節。亦即高認知需求的消費者,其目標導向與廣告訊息利益一致時較不一致時所產生較好的偏好會顯著低於低認知需求的消費者;在產品涉入的部分,高產品涉入的消費者其目標導向與廣告訊息利益一致時較不一致時所產生較好的品牌態度會顯著低於低產品涉入的消費者;在產品知識的部分,高產品知識的消費者,其目標導向與廣告訊息利益一致時,較不一致時所產生較好的偏好會顯著低於低產品知識的消費者。
參考文獻 1. 白明勝,投入程度、認知需求對廣告說服效果之影響-ELM 模式之實證研究,國立政治大學國際貿易研究所碩士論文,民國84 年。
2. 高泉豐,「認知需求的槪念與測量」,中華心理學刊,卷36,1-20, 民國83年。
二、英文部分
1. Aaker, J. L. and Lee, A. Y. (2001), “"I` Seek Pleasures and "We` Avoid Pains: The Role of Self-Regulatory Goals in Information Processing and Persuasion,” Journal of Consumer Research, 28(1), 33-49.
2. Alba, L. W. and J. W. Hutchinson (1987), “Dimensions of Consumer Expertise,” Journal of Consumer Research, Vol. 13, Iss. 4, pp. 411-454.
3. Ajzen, I., & Fishbein, M. (1980). “Understanding attitudes and predicting social behavior. NJ: Prentice-Hall., Englewood Cliffs,” Theory and Practice, 7 (2), 136-146.
4. Arjun, C. (1999). Does brand mediate brand equity outcomes. Journal of Marketing Theory and Practice, 7 (2), 136-146.
5. Brucks, M. (1985), “The Effect of Product Class Knowledge on Information Search Behavior,” Journal of Consumer Research, Vol. 12, Iss. 1, pp. 1-16.
6. Batra, Rajeev and Douglas M. Stayman(1990), “The Role of Mood in Advertising Effectiveness,” Journal of Consumer Research, 17(September), 203-214.
7. Cacioppo, J. T., R. E. Petty and K. Morris(1983),”Effect of Need for Cognition on Message Evaluation, Recall and Persuasion,” Journal of Personality and Social Psychology, 45(July), 805-818
8. Celsi, R. L., & Olson, J. C. (1988). “The role of involvement in attention and comprehension processes,” Journal of Consumer Research, 15(2), 234-262.
9. Chernev, A. (2004a), “Goal-Attribute Compatibility in Consumer Choice,” Journal of Consumer Psychology, 14(1&2), 141-150.
10. Chernev, A. (2004b), “Goal Orientation and Consumer Preference for the Status Quo,” Journal of Consumer Research, 31(3), 557-565.
11. Chou, Yu-Jen (2005), “Goal Orientation and Comparison Valence in Persuasion”
12. Cohen, A. R., Stotland, E. and Wolfe, D. M. (1955), “An Experimental Investigation of Need for Cognition,” Journal of Abnormal and Social Psychology, 51(Winter), 291-294.
13. Crowe, E. and Higgins, E. T. (1997), “Regulatory Focus and Strategic Inclinations:Promotion and Prevention in Decision Making,” Organizational Behavior and Human Decision Processes, 69 (2), 117-132.
14. Engel, J. F., R. D. Blackwell, and P. W. Miniard(1994), Consumer Behavior, 8th ed., Dryden Press. Park, C. W., L. Feick, and D. L. Mothersbaugh (1992), “Consumer Knowledge Assessment-how Product Experience and Knowledge of Brands, Attributes, and Features Affects What Think We Know,” Advances In Consumer Research, Vol. 19, Iss. 3, pp. 193-198.
15. Friedman, R. S. and Forster, J. (2001), “The Effects of Promotion and Prevention Cues on Creativity,” Journal of Personality and Social Psychology, 81(6), 1001-1013.
16. Goldsmith, R.E. and J. Emmert(1991), “Measuring Product Category Involvement: A Multitrait-Multimethod Study”, Journal of Business Research,Vol. l23, pp.363-371
17. Haugtvedt, Curtis P. and Petty, Richard E. (1992), “Personality and Persuasion: Need for Cognition Moderates the Persistence and Resistance of Attitude Changes,” Journal of Personality and Social Psychology, 63(August), 308-319.
18. Hawkins, I., R. J. Best, and K. A. Coney(1992,) “ Consumer Behavior: implications for marketing strategy, ” 5th ed., Richard D. Irwin, , pp. 359-360.
19. Higgins, E. T.(1987), “Self-discrepancy theory: A theory relating self and affect,” Psychology Review, 94, 319-340
20. Higgins, E. T.(1997), “Beyond Pleasure and pain,” American psychologist, 52(12), 1280-1300
21. Higgins, E. T.(2002), “How Self-Regulation Creates Distinct Values: The case of Promotion and Prevention Decision Making,” Journal of consumer Psychology, 12(3), 177-191
22. Higgins, E. T., Harlow, R. E., Idson, L. C., Adyuk, O. N., and Taylor, A. (2001), “Achievement Orientations from Subjective Histories of Success: Promotion Pride versus Prevention Pride,” European Journal of Social Psychology, 31(1), 323.
23. Hughes, D. G. (1973). Demand analysis for marketing decision. In D. A Aaker and A. L. Biel, Eds., 1993. Brand equity and advertising, NJ: Lawrence Erlbaum Associates, Hillsdale. Gardner, Meryl Paula; Mitchell, Andrew A. Russo, J. Edward (1985), “Low Involvement Strategies for Processing Advertisement,” Journal of Advertising; Vol. 14 Issue 2, p4-13
24. James, William L. and Kover, Arthur J(1992), “ Observations:Do Overall Attitudes Toward Advertising Affect Involvement With Specific Advertisements?” Journal of Advertising Research, Sep/Oct, pp.78-83
25. John, H. A.(1984), “Conceptualization and Operationalization of Involvement”, Consumer Research, Vol.11, pp.203-209.
26. Katz D.(1960), “ The Functional Approach to the Study of Attitudes,” Public Opinion Quarterly, Vol24, 163-204
27. Kapferer, J-N & G. Laurent(1985), “Consumer involvement profiles:a new practical approach to consumer involvement”, Journal of Advertising Research , Vol.25(6), pp.48-56.
28. Lastovicka, J. L. and D. M., Gardner, (1978),〝Low Involvement Versus High Involvement Cognitive Structures,〞Advances in Consumer Research, Vol.5, pp.87-92.
29. Louro, M. J., Pieters P. and Zeelenberg M. (2005), “Negative Returns on Positive Emotions: The Influence of Pride and Self-Regulatory Goals on Repurchase Decisions,” Journal of Consumer Research, 31(4), 833-840.
30. Mackenzie, S. B., R. J. Lutz, and G. E. Belch (1986), “The Role of Attitude Toward the Ad as a Mediator of Advertising Effectiveness: A Test of Competing Explanations," Journal of Marketing Research, Vol. XXVⅢ, May pp.130-143
31. Mitchell, A. A., & J. C. Olson (1981), “Are product attributes the only mediator of advertising effects on brand attitude: A second look,” Journal Marketing Research, 27, pp.109-219.
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35. Petty, R. E. and Cacioppo, J. T. (1982), “The Need for Cognition,” Journal of Personality and Social Psychology, 42, 116-131.
36. Petty, R. E., Cacioppo, J. E. and Morris, K. J. (1983), “Effects of Need for Cognition on Message Evaluation, Recall, and Persuasion,” Journal of Personality and Social Psychology, 45(October), 805-818.
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Responses to Positively versus Negatively Framed Advertising Messages", Journal of Advertising, Vol.28, No.2, Summer, 1999
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描述 碩士
國立政治大學
企業管理研究所
94355047
95
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0943550471
資料類型 thesis
dc.contributor.advisor 張愛華zh_TW
dc.contributor.author (作者) 尤紹真zh_TW
dc.creator (作者) 尤紹真zh_TW
dc.date (日期) 2006en_US
dc.date.accessioned 8-十二月-2010 13:28:16 (UTC+8)-
dc.date.available 8-十二月-2010 13:28:16 (UTC+8)-
dc.date.issued (上傳時間) 8-十二月-2010 13:28:16 (UTC+8)-
dc.identifier (其他 識別碼) G0943550471en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/49544-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所zh_TW
dc.description (描述) 94355047zh_TW
dc.description (描述) 95zh_TW
dc.description.abstract (摘要) 本研究以調節理論為基礎,旨在探討消費者之目標導向,與廣告訊息之調節焦點利益間一致與否,影響了消費者對於廣告訊息以及廣告訊息中品牌的偏好程度,是否會受到消費者的個人因素影響,亦即消費者的產品涉入、認知需求以及產品知識的不同,是否會使消費者的目標導向與廣告訊息一致時較不一致時所產生較好的偏好受到影響。
本研究採用實驗法,有兩個實驗,皆為多因子受測者間的實驗,而兩個實驗共有八種情況之問卷,2(兩種目標導向)x2(廣告傳遞兩種利益)x2(認知需求—實驗一、產品知識—實驗二)。
結果發現消費者目標導向與廣告訊息利益一致時會較不一致時產生較好的偏好,而消費者目標導向與廣告訊息利益一致時比起不一致時較高的偏好,會受到消費者的產品涉入程度、以及個人認知需求以產品知識所調節。亦即高認知需求的消費者,其目標導向與廣告訊息利益一致時較不一致時所產生較好的偏好會顯著低於低認知需求的消費者;在產品涉入的部分,高產品涉入的消費者其目標導向與廣告訊息利益一致時較不一致時所產生較好的品牌態度會顯著低於低產品涉入的消費者;在產品知識的部分,高產品知識的消費者,其目標導向與廣告訊息利益一致時,較不一致時所產生較好的偏好會顯著低於低產品知識的消費者。
zh_TW
dc.description.tableofcontents 第一章 緒論 1
第一節 研究動機 1
第二節 研究目的 2
第三節 研究流程 3
第二章 文獻探討 5
第一節 調節焦點 5
第二節 認知需求 14
第三節 品牌態度與廣告態度 19
第四節 產品知識 27
第五節 產品涉入 29
第三章 研究方法 32
第一節 研究架構 32
第二節 研究假設 33
第三節 實驗設計 36
第四節 研究設計 41
第四章 研究結果 47
第一節 描述性統計 47
第二節 衡量變數之適用性 49
第三節 操弄檢驗 51
第四節 影響消費者反應之因素 53
第五節 假設檢定總表 71
第五章 結論與建議 73
第一節 研究結論 73
第二節 對行銷理論的貢獻 76
第三節 對行銷實務之建議 77
第四節 研究限制 78
第五節 對後續研究之建議 79
參考文獻 79
zh_TW
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dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0943550471en_US
dc.subject (關鍵詞) 調節理論zh_TW
dc.title (題名) 調節焦點理論對廣告效果之影響研究—以認知需求、產品知識為調節變數zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 1. 白明勝,投入程度、認知需求對廣告說服效果之影響-ELM 模式之實證研究,國立政治大學國際貿易研究所碩士論文,民國84 年。zh_TW
dc.relation.reference (參考文獻) 2. 高泉豐,「認知需求的槪念與測量」,中華心理學刊,卷36,1-20, 民國83年。zh_TW
dc.relation.reference (參考文獻) 二、英文部分zh_TW
dc.relation.reference (參考文獻) 1. Aaker, J. L. and Lee, A. Y. (2001), “"I` Seek Pleasures and "We` Avoid Pains: The Role of Self-Regulatory Goals in Information Processing and Persuasion,” Journal of Consumer Research, 28(1), 33-49.zh_TW
dc.relation.reference (參考文獻) 2. Alba, L. W. and J. W. Hutchinson (1987), “Dimensions of Consumer Expertise,” Journal of Consumer Research, Vol. 13, Iss. 4, pp. 411-454.zh_TW
dc.relation.reference (參考文獻) 3. Ajzen, I., & Fishbein, M. (1980). “Understanding attitudes and predicting social behavior. NJ: Prentice-Hall., Englewood Cliffs,” Theory and Practice, 7 (2), 136-146.zh_TW
dc.relation.reference (參考文獻) 4. Arjun, C. (1999). Does brand mediate brand equity outcomes. Journal of Marketing Theory and Practice, 7 (2), 136-146.zh_TW
dc.relation.reference (參考文獻) 5. Brucks, M. (1985), “The Effect of Product Class Knowledge on Information Search Behavior,” Journal of Consumer Research, Vol. 12, Iss. 1, pp. 1-16.zh_TW
dc.relation.reference (參考文獻) 6. Batra, Rajeev and Douglas M. Stayman(1990), “The Role of Mood in Advertising Effectiveness,” Journal of Consumer Research, 17(September), 203-214.zh_TW
dc.relation.reference (參考文獻) 7. Cacioppo, J. T., R. E. Petty and K. Morris(1983),”Effect of Need for Cognition on Message Evaluation, Recall and Persuasion,” Journal of Personality and Social Psychology, 45(July), 805-818zh_TW
dc.relation.reference (參考文獻) 8. Celsi, R. L., & Olson, J. C. (1988). “The role of involvement in attention and comprehension processes,” Journal of Consumer Research, 15(2), 234-262.zh_TW
dc.relation.reference (參考文獻) 9. Chernev, A. (2004a), “Goal-Attribute Compatibility in Consumer Choice,” Journal of Consumer Psychology, 14(1&2), 141-150.zh_TW
dc.relation.reference (參考文獻) 10. Chernev, A. (2004b), “Goal Orientation and Consumer Preference for the Status Quo,” Journal of Consumer Research, 31(3), 557-565.zh_TW
dc.relation.reference (參考文獻) 11. Chou, Yu-Jen (2005), “Goal Orientation and Comparison Valence in Persuasion”zh_TW
dc.relation.reference (參考文獻) 12. Cohen, A. R., Stotland, E. and Wolfe, D. M. (1955), “An Experimental Investigation of Need for Cognition,” Journal of Abnormal and Social Psychology, 51(Winter), 291-294.zh_TW
dc.relation.reference (參考文獻) 13. Crowe, E. and Higgins, E. T. (1997), “Regulatory Focus and Strategic Inclinations:Promotion and Prevention in Decision Making,” Organizational Behavior and Human Decision Processes, 69 (2), 117-132.zh_TW
dc.relation.reference (參考文獻) 14. Engel, J. F., R. D. Blackwell, and P. W. Miniard(1994), Consumer Behavior, 8th ed., Dryden Press. Park, C. W., L. Feick, and D. L. Mothersbaugh (1992), “Consumer Knowledge Assessment-how Product Experience and Knowledge of Brands, Attributes, and Features Affects What Think We Know,” Advances In Consumer Research, Vol. 19, Iss. 3, pp. 193-198.zh_TW
dc.relation.reference (參考文獻) 15. Friedman, R. S. and Forster, J. (2001), “The Effects of Promotion and Prevention Cues on Creativity,” Journal of Personality and Social Psychology, 81(6), 1001-1013.zh_TW
dc.relation.reference (參考文獻) 16. Goldsmith, R.E. and J. Emmert(1991), “Measuring Product Category Involvement: A Multitrait-Multimethod Study”, Journal of Business Research,Vol. l23, pp.363-371zh_TW
dc.relation.reference (參考文獻) 17. Haugtvedt, Curtis P. and Petty, Richard E. (1992), “Personality and Persuasion: Need for Cognition Moderates the Persistence and Resistance of Attitude Changes,” Journal of Personality and Social Psychology, 63(August), 308-319.zh_TW
dc.relation.reference (參考文獻) 18. Hawkins, I., R. J. Best, and K. A. Coney(1992,) “ Consumer Behavior: implications for marketing strategy, ” 5th ed., Richard D. Irwin, , pp. 359-360.zh_TW
dc.relation.reference (參考文獻) 19. Higgins, E. T.(1987), “Self-discrepancy theory: A theory relating self and affect,” Psychology Review, 94, 319-340zh_TW
dc.relation.reference (參考文獻) 20. Higgins, E. T.(1997), “Beyond Pleasure and pain,” American psychologist, 52(12), 1280-1300zh_TW
dc.relation.reference (參考文獻) 21. Higgins, E. T.(2002), “How Self-Regulation Creates Distinct Values: The case of Promotion and Prevention Decision Making,” Journal of consumer Psychology, 12(3), 177-191zh_TW
dc.relation.reference (參考文獻) 22. Higgins, E. T., Harlow, R. E., Idson, L. C., Adyuk, O. N., and Taylor, A. (2001), “Achievement Orientations from Subjective Histories of Success: Promotion Pride versus Prevention Pride,” European Journal of Social Psychology, 31(1), 323.zh_TW
dc.relation.reference (參考文獻) 23. Hughes, D. G. (1973). Demand analysis for marketing decision. In D. A Aaker and A. L. Biel, Eds., 1993. Brand equity and advertising, NJ: Lawrence Erlbaum Associates, Hillsdale. Gardner, Meryl Paula; Mitchell, Andrew A. Russo, J. Edward (1985), “Low Involvement Strategies for Processing Advertisement,” Journal of Advertising; Vol. 14 Issue 2, p4-13zh_TW
dc.relation.reference (參考文獻) 24. James, William L. and Kover, Arthur J(1992), “ Observations:Do Overall Attitudes Toward Advertising Affect Involvement With Specific Advertisements?” Journal of Advertising Research, Sep/Oct, pp.78-83zh_TW
dc.relation.reference (參考文獻) 25. John, H. A.(1984), “Conceptualization and Operationalization of Involvement”, Consumer Research, Vol.11, pp.203-209.zh_TW
dc.relation.reference (參考文獻) 26. Katz D.(1960), “ The Functional Approach to the Study of Attitudes,” Public Opinion Quarterly, Vol24, 163-204zh_TW
dc.relation.reference (參考文獻) 27. Kapferer, J-N & G. Laurent(1985), “Consumer involvement profiles:a new practical approach to consumer involvement”, Journal of Advertising Research , Vol.25(6), pp.48-56.zh_TW
dc.relation.reference (參考文獻) 28. Lastovicka, J. L. and D. M., Gardner, (1978),〝Low Involvement Versus High Involvement Cognitive Structures,〞Advances in Consumer Research, Vol.5, pp.87-92.zh_TW
dc.relation.reference (參考文獻) 29. Louro, M. J., Pieters P. and Zeelenberg M. (2005), “Negative Returns on Positive Emotions: The Influence of Pride and Self-Regulatory Goals on Repurchase Decisions,” Journal of Consumer Research, 31(4), 833-840.zh_TW
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