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題名 打造跨國學習型組織:趨勢科技之個案分析
Building a transnational learning organization: the case of trend micro incorporated
作者 鍾瑞文
Chung, Cathy
貢獻者 吳文傑
Wu, Jack
鍾瑞文
Chung, Cathy
關鍵詞 學習型組織
Learning Organization
日期 2010
上傳時間 29-九月-2011 18:20:19 (UTC+8)
摘要 This case study analyze the key concept of the learning organization model and how Trend Micro incorporated practically applied this model to an employee educational program called “Trend Learning Cycle” (also called “TLC”).
     Through literature review, in-depth interview, and company background study; this paper examines TLC’s initial motivations, background of TLC initiation, TLC launch as a major company event, implementation process, and post-TLC review. Key steps and frameworks of TLC extracting the basic concepts of The Fifth Discipline on a learning organization are also stated explicitly.
     Lastly the conclusion and recommendation of this paper includes (1) the analysis on Trend Micro’s attempt of transforming into a learning organization through the people soft skill development and the organization learning process (2) the strategic building block of a learning organization (3) the performance measurement of linking the learning capacity of an organization to firm performance.
Chapter 1 Introduction 1
     1.1 Research Motive 1
     1.2 Research Objective 2
     1.3 Reasons of initiating Trend Learning Cycle (TLC) 3
     1.4 The purpose of Trend Learning Cycle (TLC) 3
     CHAPTER 2 LITERATURE REVIEW AND RESEARCH METHOD & FRAMEWORK 4
     2.1 Literature Review 4
     2.1.1 Learning Organization Theory 4
     2.1.2 System thinking: Breaking Mental Blocks & Resolving Conflicts 7
     2.1.3 Implementation Strategies for Learning Organization 9
     2.1.4 Using Level of Perspectives and Vision Deployment Model to Enhance Group Learning 10
     2.1.5 Developing Learning Capabilities to Improve Organizational Performance 12
     2.2 Research Method 12
     2.2.1 Interview collection method 13
     CHAPTER 3 CASE STUDY- TREND MICRO INC. 14
     3.1 Company Profile 14
     3.2 Corporate Culture, Vision, Mission, and Strategy of Trend Micro 15
     3.3 Transforming Trend to a True Learning Organization: The Background of Trend Learning Cycle (TLC) initiation 18
     3.4 The Basic Concepts of Trend Learning Cycle1.0 (TLC1.0) 20
     3.5 Launch and Implementation Process of Trend Learning Cycle 1.0 (TLC1.0) 27
     3.6 The example of Vision Deployment Model Implemented into the real practice 34
     3.7 The Physical and Invisible Cost of Implementing TLC1.0 34
     CHAPTER 4 TLC 1.0 RETROSPECT 34
     4.1. Feedback Review for TLC1.0 34
     4.2 Continuous Deployment of TLC2.0 38
     CHAPTER 5 CONCLUSIONS 41
     5.1 Conclusions 41
     5.2 Recommendations 43
     REFERENCES 46
     APPENDIXES 49
     A: Semi-Structured Interview Questions on Implementing TLC1.0 49
     B: Cause and Effect in Shortage of Skillful JM (Source: Trend Micro Intranet) 50
     C: VDM Example for Product Development Group 53
     D: VDM Example for Human Resources Department 54
參考文獻 [1] Senge, Peter. (1990). The Fifth Discipline: the Art and Practice of the Learning Organization. New York: Doubleday.
[2] Senge, Peter. (1996). Leading Learning Organizations. Training & Development vol. 50, no. 12: 36-4.
[3] Senge, Peter., Kleiner, Art., Ross, Richard., Roth, George., Smith, Bryan. (1999). "The Dance of Change" New York: Currency Doubleday.
[4] Senge, Peter M., Kleiner, Art., Roberts, Charlotte., Ross Richard B., Smith, Bryan J. (1994). The Fifth Discipline Fieldbook New York: Currency Doubleday.
[5] Roger Schwarz, Anne Davidson, Peg Carlson, Sue McKinney (2005). The Skilled Facilitator Fieldbook: Tips, Tools, and Tested Methods for Consultants, Facilitators, Managers, Trainers, and Coaches
[6] Karash, Richard. (1995). Why a Learning Organization?
[7] Argyris, C., & Schön, D. (1978) Organizational learning: A theory of action
perspective, Reading, Mass: Addison Wesley.
[8] Argyris, C. and Schön, D. (1996) Organizational learning II: Theory, method and
practice, Reading, Mass: Addison Wesley.
[9] Bolman, L. G. and Deal, T. E. (1997) Reframing Organizations. Artistry, choice
and leadership 2e, San Francisco: Jossey-Bass.
[10] Castells, M. (2001) ‘Information technology and global capitalism’ in W.
Hutton and A. Giddens (eds.) On the Edge. Living with global capitalism,
London: Vintage.
[11] Pedler, M., Burgogyne, J. and Boydell, T. 1997. The Learning Company: A strategy for sustainable development. 2nd Ed. London; McGraw-Hill.
[12] O’Keeffe, T. 2002. Organizational Learning: a new perspective. Journal of European Industrial Training, 26 (2), pp. 130-141.
[13] Argyris, C. 1999. On Organizational Learning. 2nd Ed. Oxford: Blackwell Publishing.
[14] http://en.wikipedia.org/wiki/Learning_organization#cite_note-Pedler-0
[15] http://tw.trendmicro.com/tw/home/
[16] Trend Learning Cycle training slides
描述 碩士
國立政治大學
國際經營管理英語碩士學位學程(IMBA)
97933020
99
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0097933020
資料類型 thesis
dc.contributor.advisor 吳文傑zh_TW
dc.contributor.advisor Wu, Jacken_US
dc.contributor.author (作者) 鍾瑞文zh_TW
dc.contributor.author (作者) Chung, Cathyen_US
dc.creator (作者) 鍾瑞文zh_TW
dc.creator (作者) Chung, Cathyen_US
dc.date (日期) 2010en_US
dc.date.accessioned 29-九月-2011 18:20:19 (UTC+8)-
dc.date.available 29-九月-2011 18:20:19 (UTC+8)-
dc.date.issued (上傳時間) 29-九月-2011 18:20:19 (UTC+8)-
dc.identifier (其他 識別碼) G0097933020en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/50963-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 國際經營管理英語碩士學位學程(IMBA)zh_TW
dc.description (描述) 97933020zh_TW
dc.description (描述) 99zh_TW
dc.description.abstract (摘要) This case study analyze the key concept of the learning organization model and how Trend Micro incorporated practically applied this model to an employee educational program called “Trend Learning Cycle” (also called “TLC”).
     Through literature review, in-depth interview, and company background study; this paper examines TLC’s initial motivations, background of TLC initiation, TLC launch as a major company event, implementation process, and post-TLC review. Key steps and frameworks of TLC extracting the basic concepts of The Fifth Discipline on a learning organization are also stated explicitly.
     Lastly the conclusion and recommendation of this paper includes (1) the analysis on Trend Micro’s attempt of transforming into a learning organization through the people soft skill development and the organization learning process (2) the strategic building block of a learning organization (3) the performance measurement of linking the learning capacity of an organization to firm performance.
en_US
dc.description.abstract (摘要) Chapter 1 Introduction 1
     1.1 Research Motive 1
     1.2 Research Objective 2
     1.3 Reasons of initiating Trend Learning Cycle (TLC) 3
     1.4 The purpose of Trend Learning Cycle (TLC) 3
     CHAPTER 2 LITERATURE REVIEW AND RESEARCH METHOD & FRAMEWORK 4
     2.1 Literature Review 4
     2.1.1 Learning Organization Theory 4
     2.1.2 System thinking: Breaking Mental Blocks & Resolving Conflicts 7
     2.1.3 Implementation Strategies for Learning Organization 9
     2.1.4 Using Level of Perspectives and Vision Deployment Model to Enhance Group Learning 10
     2.1.5 Developing Learning Capabilities to Improve Organizational Performance 12
     2.2 Research Method 12
     2.2.1 Interview collection method 13
     CHAPTER 3 CASE STUDY- TREND MICRO INC. 14
     3.1 Company Profile 14
     3.2 Corporate Culture, Vision, Mission, and Strategy of Trend Micro 15
     3.3 Transforming Trend to a True Learning Organization: The Background of Trend Learning Cycle (TLC) initiation 18
     3.4 The Basic Concepts of Trend Learning Cycle1.0 (TLC1.0) 20
     3.5 Launch and Implementation Process of Trend Learning Cycle 1.0 (TLC1.0) 27
     3.6 The example of Vision Deployment Model Implemented into the real practice 34
     3.7 The Physical and Invisible Cost of Implementing TLC1.0 34
     CHAPTER 4 TLC 1.0 RETROSPECT 34
     4.1. Feedback Review for TLC1.0 34
     4.2 Continuous Deployment of TLC2.0 38
     CHAPTER 5 CONCLUSIONS 41
     5.1 Conclusions 41
     5.2 Recommendations 43
     REFERENCES 46
     APPENDIXES 49
     A: Semi-Structured Interview Questions on Implementing TLC1.0 49
     B: Cause and Effect in Shortage of Skillful JM (Source: Trend Micro Intranet) 50
     C: VDM Example for Product Development Group 53
     D: VDM Example for Human Resources Department 54
-
dc.description.tableofcontents Chapter 1 Introduction 1
     1.1 Research Motive 1
     1.2 Research Objective 2
     1.3 Reasons of initiating Trend Learning Cycle (TLC) 3
     1.4 The purpose of Trend Learning Cycle (TLC) 3
     CHAPTER 2 LITERATURE REVIEW AND RESEARCH METHOD & FRAMEWORK 4
     2.1 Literature Review 4
     2.1.1 Learning Organization Theory 4
     2.1.2 System thinking: Breaking Mental Blocks & Resolving Conflicts 7
     2.1.3 Implementation Strategies for Learning Organization 9
     2.1.4 Using Level of Perspectives and Vision Deployment Model to Enhance Group Learning 10
     2.1.5 Developing Learning Capabilities to Improve Organizational Performance 12
     2.2 Research Method 12
     2.2.1 Interview collection method 13
     CHAPTER 3 CASE STUDY- TREND MICRO INC. 14
     3.1 Company Profile 14
     3.2 Corporate Culture, Vision, Mission, and Strategy of Trend Micro 15
     3.3 Transforming Trend to a True Learning Organization: The Background of Trend Learning Cycle (TLC) initiation 18
     3.4 The Basic Concepts of Trend Learning Cycle1.0 (TLC1.0) 20
     3.5 Launch and Implementation Process of Trend Learning Cycle 1.0 (TLC1.0) 27
     3.6 The example of Vision Deployment Model Implemented into the real practice 34
     3.7 The Physical and Invisible Cost of Implementing TLC1.0 34
     CHAPTER 4 TLC 1.0 RETROSPECT 34
     4.1. Feedback Review for TLC1.0 34
     4.2 Continuous Deployment of TLC2.0 38
     CHAPTER 5 CONCLUSIONS 41
     5.1 Conclusions 41
     5.2 Recommendations 43
     REFERENCES 46
     APPENDIXES 49
     A: Semi-Structured Interview Questions on Implementing TLC1.0 49
     B: Cause and Effect in Shortage of Skillful JM (Source: Trend Micro Intranet) 50
     C: VDM Example for Product Development Group 53
     D: VDM Example for Human Resources Department 54
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0097933020en_US
dc.subject (關鍵詞) 學習型組織zh_TW
dc.subject (關鍵詞) Learning Organizationen_US
dc.title (題名) 打造跨國學習型組織:趨勢科技之個案分析zh_TW
dc.title (題名) Building a transnational learning organization: the case of trend micro incorporateden_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) [1] Senge, Peter. (1990). The Fifth Discipline: the Art and Practice of the Learning Organization. New York: Doubleday.zh_TW
dc.relation.reference (參考文獻) [2] Senge, Peter. (1996). Leading Learning Organizations. Training & Development vol. 50, no. 12: 36-4.zh_TW
dc.relation.reference (參考文獻) [3] Senge, Peter., Kleiner, Art., Ross, Richard., Roth, George., Smith, Bryan. (1999). "The Dance of Change" New York: Currency Doubleday.zh_TW
dc.relation.reference (參考文獻) [4] Senge, Peter M., Kleiner, Art., Roberts, Charlotte., Ross Richard B., Smith, Bryan J. (1994). The Fifth Discipline Fieldbook New York: Currency Doubleday.zh_TW
dc.relation.reference (參考文獻) [5] Roger Schwarz, Anne Davidson, Peg Carlson, Sue McKinney (2005). The Skilled Facilitator Fieldbook: Tips, Tools, and Tested Methods for Consultants, Facilitators, Managers, Trainers, and Coacheszh_TW
dc.relation.reference (參考文獻) [6] Karash, Richard. (1995). Why a Learning Organization?zh_TW
dc.relation.reference (參考文獻) [7] Argyris, C., & Schön, D. (1978) Organizational learning: A theory of actionzh_TW
dc.relation.reference (參考文獻) perspective, Reading, Mass: Addison Wesley.zh_TW
dc.relation.reference (參考文獻) [8] Argyris, C. and Schön, D. (1996) Organizational learning II: Theory, method andzh_TW
dc.relation.reference (參考文獻) practice, Reading, Mass: Addison Wesley.zh_TW
dc.relation.reference (參考文獻) [9] Bolman, L. G. and Deal, T. E. (1997) Reframing Organizations. Artistry, choicezh_TW
dc.relation.reference (參考文獻) and leadership 2e, San Francisco: Jossey-Bass.zh_TW
dc.relation.reference (參考文獻) [10] Castells, M. (2001) ‘Information technology and global capitalism’ in W.zh_TW
dc.relation.reference (參考文獻) Hutton and A. Giddens (eds.) On the Edge. Living with global capitalism,zh_TW
dc.relation.reference (參考文獻) London: Vintage.zh_TW
dc.relation.reference (參考文獻) [11] Pedler, M., Burgogyne, J. and Boydell, T. 1997. The Learning Company: A strategy for sustainable development. 2nd Ed. London; McGraw-Hill.zh_TW
dc.relation.reference (參考文獻) [12] O’Keeffe, T. 2002. Organizational Learning: a new perspective. Journal of European Industrial Training, 26 (2), pp. 130-141.zh_TW
dc.relation.reference (參考文獻) [13] Argyris, C. 1999. On Organizational Learning. 2nd Ed. Oxford: Blackwell Publishing.zh_TW
dc.relation.reference (參考文獻) [14] http://en.wikipedia.org/wiki/Learning_organization#cite_note-Pedler-0zh_TW
dc.relation.reference (參考文獻) [15] http://tw.trendmicro.com/tw/home/zh_TW
dc.relation.reference (參考文獻) [16] Trend Learning Cycle training slideszh_TW