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題名 從創新擴散的觀點探討企業在Inbound Marketing的導入
Adopting inbound marketing:the perspective of innovation diffusion
作者 陳治平
Chen, Chih Ping
貢獻者 吳豐祥
陳治平
Chen, Chih Ping
關鍵詞 創新
行銷創新
創新擴散
科技接受模式
Inbound Marketing
Marketing Innovation
Innovation diffusion
Technology Adoption Model
Inbound Marketing
innovation
日期 2009
上傳時間 11-Oct-2011 16:49:49 (UTC+8)
摘要 有關科技創新在擴散上的研究已行之有年,且有不少有關的研究發現及案例。但是創新的層面不只侷限於科技,在近年來服務創新、行銷創新等概念的興起,產生了創新領域內新的研究目標。而這些類型的創新擴散研究更是相當稀少,故本研究希望從此一方向進行探索性研究,期望同時有助於實務與學術的發展。
社會與科技的快速發展,促使網際網路的使用普及化,也影響到公司與消費者間的溝通及行銷模式。行銷創新:Inbound Marketing也是在這樣的情境下誕生。而近來台灣大量公司也採行Inbound Marketing作為重要的行銷手段時。讓公司不斷採納Inbound Marketing的理由及想法應該有可解釋的背後因素,所以本研究期望藉由研究的結果回答三點研究問題:(1) 影響行銷創新採用的重要關鍵因素為何?(2) 行銷創新擴散主要因素為何?(3) 不同產業在採用行銷創新上的異同為何?
本研究藉由文獻與學理的回顧,進一步探討Inbound Marketing行銷創新。以創新擴散、科技接受模式及兩階段理論作為基礎,發展出個案研究的基礎架構。研究架構將創新採用的過程,以創新決策流程作為基礎,區分為動機、啟發、執行及常規化等四個階段,並結合科技接受模式及兩階段理論中所討論的要素,進一步發展出構面。動機構面中含括創新、環境及組織等要素,啟發構面則包含設定標的及尋求創新等項目,執行構面則有重新定義及釐清兩個步驟,最後的構面則是常規化階段。本研究採用多重個案研究法,依前述的架構構面與變項進入深入的探討。
本研究所得到的初步結論包括:(1) 資源、環境及競爭要素是影響行銷創新採用的重要關鍵因素。(2) Inbound Marketing的高創新可近性是行銷創新擴散的主要因素。(3) 消費性電子及連鎖餐飲業在Inbound Marketing行銷創新採用的比較中,產業差異並不顯著。本論文最後進一步提出實務上及後續研究上的建議。
Studies in innovation distribution and diffusion field have been researched for decades, but most innovation target will focus on technology innovation. Marketing innovation is still a new issue in innovation diffusion field. The study wants to be a base for following research in this topic.
Internet quickly developing has totally changed communication tools between customers and companies, and forced new marketing method (or “marketing innovation”) “Inbound Marketing” was generated. And in these years, more and more companies adopt inbound marketing as a regular marketing tool. This study tries to explain the factors and motivation of company adopts marketing innovations, main reason of marketing innovation diffusion and differences of marketing innovation adoption between different industries.
This study review innovation, marketing innovation related research, and make sure study target” Inbound Marketing” as a marketing innovation. And the study frame combines innovation diffusion, technology adoption model and two stage theory to analyze all study cases.
The study structure is divided into four stages: Motivation, Inspiration, Execution and Routinization. Motivation contains “Innovation”,” Environment” and “Organization” factors. Inspiration includes “setting targets” and “seeking innovation”. Execution has ” Re-define” and “clarify” two stages. Finally companies adopt innovation and “Routinization”.
The study finds “Resources”, “Environment” and “Competition” would be the main reason of marketing innovation adoption. And the high accessibility of inbound marketing with “Environment ” and “Competition” is the main factor of marketing innovation diffusion. Finally ,comparing “ Consumer Electronics Industry” and “ Chain restaurants” two industries, the difference in marketing innovation adoption is not obvious.
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Halligan, B. and Shah, D. (2009), “Inbound Marketing: Get Found Using Google, Social Media, and Blogs,” John Wiley & Sons Inc.
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Hu, J.P., Chau, P.Y.K., Sheng, O.R.L., and Tam. (1999), “Examining the Technology Acceptance Model Using Physician Acceptance of Telemedicine Technology”, Journal of Management Information Systems, Vol.16, No.2, pp. 91-112.
Kim, W.C.and Mauborgne, R. (1997), “Value Innovation: The Strategic Logic of High Growth”, Harvard Business Review, Vol.75, No.1, pp.102-112.
Kimberly, R.J., and Evanisko, J. M. (1981), “Organizational Innovation: The Influence of Individual, Organizational, and Contextual Factors on Hospital Adoption of Technological and Administrative Innovations”, The Academy of Management Journal, Vol.24, No.4, pp. 689-713.
Kopytoff, V. (2004/11/29), “Google’s Orkut Puzzles Experts” 2010/6, Access to: San Francisco Chronicle, http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2004/11/29/BUGU9A0BH441.DTL
Kotler, P., and Lee, N. (2008), Social Marketing, SAGE Publications.
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McGrath, C.and Zell, D. (2001), “The Future of Innovation Diffusion Research and Its Implications for Management: A Conversation with Evertt Rogers”, Journal of Management Inquiry, , Vol.10, No.4, pp. 386-391.
Mol, J.M., and Birkinshaw, J. (2009), Management Innovation in the UK--DIUS Research Report 09 07, Department for Innovation, Universities and Skills.
Moore, C.G.and Benbasat, I. (1991), “Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation”, Information Systems Research, Vol.2, No.3, pp. 192-222.
Nargundkar, R. and Shergill, G.(2005), “Market Orientation, Marketing Innovation as Performance Drivers: Extending the Paradigm”, Journal of Global Marketing, Vol.19, No.1, pp. 27-44.
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描述 碩士
國立政治大學
科技管理研究所
97359007
98
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0097359007
資料類型 thesis
dc.contributor.advisor 吳豐祥zh_TW
dc.contributor.author (Authors) 陳治平zh_TW
dc.contributor.author (Authors) Chen, Chih Pingen_US
dc.creator (作者) 陳治平zh_TW
dc.creator (作者) Chen, Chih Pingen_US
dc.date (日期) 2009en_US
dc.date.accessioned 11-Oct-2011 16:49:49 (UTC+8)-
dc.date.available 11-Oct-2011 16:49:49 (UTC+8)-
dc.date.issued (上傳時間) 11-Oct-2011 16:49:49 (UTC+8)-
dc.identifier (Other Identifiers) G0097359007en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/51555-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 科技管理研究所zh_TW
dc.description (描述) 97359007zh_TW
dc.description (描述) 98zh_TW
dc.description.abstract (摘要) 有關科技創新在擴散上的研究已行之有年,且有不少有關的研究發現及案例。但是創新的層面不只侷限於科技,在近年來服務創新、行銷創新等概念的興起,產生了創新領域內新的研究目標。而這些類型的創新擴散研究更是相當稀少,故本研究希望從此一方向進行探索性研究,期望同時有助於實務與學術的發展。
社會與科技的快速發展,促使網際網路的使用普及化,也影響到公司與消費者間的溝通及行銷模式。行銷創新:Inbound Marketing也是在這樣的情境下誕生。而近來台灣大量公司也採行Inbound Marketing作為重要的行銷手段時。讓公司不斷採納Inbound Marketing的理由及想法應該有可解釋的背後因素,所以本研究期望藉由研究的結果回答三點研究問題:(1) 影響行銷創新採用的重要關鍵因素為何?(2) 行銷創新擴散主要因素為何?(3) 不同產業在採用行銷創新上的異同為何?
本研究藉由文獻與學理的回顧,進一步探討Inbound Marketing行銷創新。以創新擴散、科技接受模式及兩階段理論作為基礎,發展出個案研究的基礎架構。研究架構將創新採用的過程,以創新決策流程作為基礎,區分為動機、啟發、執行及常規化等四個階段,並結合科技接受模式及兩階段理論中所討論的要素,進一步發展出構面。動機構面中含括創新、環境及組織等要素,啟發構面則包含設定標的及尋求創新等項目,執行構面則有重新定義及釐清兩個步驟,最後的構面則是常規化階段。本研究採用多重個案研究法,依前述的架構構面與變項進入深入的探討。
本研究所得到的初步結論包括:(1) 資源、環境及競爭要素是影響行銷創新採用的重要關鍵因素。(2) Inbound Marketing的高創新可近性是行銷創新擴散的主要因素。(3) 消費性電子及連鎖餐飲業在Inbound Marketing行銷創新採用的比較中,產業差異並不顯著。本論文最後進一步提出實務上及後續研究上的建議。
zh_TW
dc.description.abstract (摘要) Studies in innovation distribution and diffusion field have been researched for decades, but most innovation target will focus on technology innovation. Marketing innovation is still a new issue in innovation diffusion field. The study wants to be a base for following research in this topic.
Internet quickly developing has totally changed communication tools between customers and companies, and forced new marketing method (or “marketing innovation”) “Inbound Marketing” was generated. And in these years, more and more companies adopt inbound marketing as a regular marketing tool. This study tries to explain the factors and motivation of company adopts marketing innovations, main reason of marketing innovation diffusion and differences of marketing innovation adoption between different industries.
This study review innovation, marketing innovation related research, and make sure study target” Inbound Marketing” as a marketing innovation. And the study frame combines innovation diffusion, technology adoption model and two stage theory to analyze all study cases.
The study structure is divided into four stages: Motivation, Inspiration, Execution and Routinization. Motivation contains “Innovation”,” Environment” and “Organization” factors. Inspiration includes “setting targets” and “seeking innovation”. Execution has ” Re-define” and “clarify” two stages. Finally companies adopt innovation and “Routinization”.
The study finds “Resources”, “Environment” and “Competition” would be the main reason of marketing innovation adoption. And the high accessibility of inbound marketing with “Environment ” and “Competition” is the main factor of marketing innovation diffusion. Finally ,comparing “ Consumer Electronics Industry” and “ Chain restaurants” two industries, the difference in marketing innovation adoption is not obvious.
en_US
dc.description.tableofcontents 目錄 V
圖目錄 VIII
表目錄 VIII
壹 緒論 1
第一節 研究動機 1
第二節 研究目的 2
第三節 研究問題 2
第四節 研究流程 3
貳 文獻回顧 4
第一節 創新 4
第二節 創新擴散 5
一、組織內部創新擴散 6
二、影響組織接受創新的因素 8
第三節 科技接受模式 10
第四節 Gallivan兩階段理論 13
第五節 Inbound Marketing 14
第六節 文獻探討小結 22
參 研究方法 25
第一節 研究架構 25
第二節 研究變項與操作型定義 26
一、 動機 26
二、 啟發 27
三、 執行 27
四、 常規化 28
五、 Inbound Marketing 28
六、 操作型定義 29
第三節 研究方法 31
第四節 研究範圍及對象 31
第五節 資料蒐集 32
一、 初級資料 33
二、 次級資料 33
第四章 個案研究 34
第一節 個案一 Hielo 34
一、 個案背景 34
二、 個案內容 35
第二節 個案二E連鎖咖啡 41
一、 個案背景 41
二、 個案內容 41
第三節 個案三 Acer 48
一、 個案背景 48
二、 個案內容 48
第四節 個案四 Intel 57
一、 個案背景 57
二、 個案內容 57
第五節 個案彙整 64
第五章 研究命題與討論 69
第一節 動機 69
第二節 啟發 72
第三節 執行 73
第四節 常規化 76
第五節 創新擴散及採用 77
第六章 結論與建議 83
第一節 結論 83
第二節 實務上的建議 86
第三節 研究限制 88
第四節 未來研究建議 89
第七章 參考資料 91
附錄 98
個案訪談問題 98
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0097359007en_US
dc.subject (關鍵詞) 創新zh_TW
dc.subject (關鍵詞) 行銷創新zh_TW
dc.subject (關鍵詞) 創新擴散zh_TW
dc.subject (關鍵詞) 科技接受模式zh_TW
dc.subject (關鍵詞) Inbound Marketingzh_TW
dc.subject (關鍵詞) Marketing Innovationen_US
dc.subject (關鍵詞) Innovation diffusionen_US
dc.subject (關鍵詞) Technology Adoption Modelen_US
dc.subject (關鍵詞) Inbound Marketingen_US
dc.subject (關鍵詞) innovationen_US
dc.title (題名) 從創新擴散的觀點探討企業在Inbound Marketing的導入zh_TW
dc.title (題名) Adopting inbound marketing:the perspective of innovation diffusionen_US
dc.type (資料類型) thesisen
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