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題名 從科技接受整合模型探討民眾對電子化政府入口網的使用意圖
To explore people’s intentions to use e-government portal from integrated technology acceptance models
作者 林衍儒
貢獻者 孫本初
林衍儒
關鍵詞 科技接受模型
網站品質(資訊、系統及網站服務品質)
結構方程式模型
政府入口網
technology acceptance model(TAM)
website quality(information, system and website service quality)
structural equation model(SEM)
e-government portal
日期 2010
上傳時間 3-Sep-2013 11:58:02 (UTC+8)
摘要 本研究以科技接受模型為基礎，企圖整合資訊品質、系統品質和網站服務品質作為認知有用性和認知易用性的前置變項，期待了解三種品質構面對科技接受模型的影響效果，藉以探討民眾在使用電子化政府入口網時，會受到何種網站品質的影響，增加其使用意圖，以獲得對電子化治理的相關理解。另外本研究並嘗試以形成性指標的方式建構三種品質構面，以修正過去文獻誤用品質構面為反映性指標的情形。

透過線上問卷系統*蒐集1459位民眾的意見後，本文的研究結果顯示對認知易用性影響最大者為網站服務品質，認知有用性則受到認知易用性最大影響。對使用意圖有最大影響者為使用者的態度。三種品質的形成性指標對品質構面皆可達到顯著，在解釋上較為符合品質構面應為形成性指標的建構形式。文後並提供了對政府建置政府網站的實務建議，希冀能夠對未來政府網站建置提供參考。
Based on technology acceptance model(TAM), this study develops a reaserach model that integrate information quality, system quality and website service quality as antecedents of perceived usefulness and perceived ease of use. The purpose of study is to explore how the three quality might influence technology acceptance model, and what might strengthen user intention on e-government portal website. In addition, this study develops quality constructs as “formative-indicators”rather than reflective ones to correct the misuse of some literatures.

The model is then tested using a sample of 1459 users from online survey and analyzed the data using structural equation modeling. The results show that(1) website service quality(WSQ) have the most effects on ease of use(EOU), and that (2)ease of use have the most effects on usefulness(PU). They also demonstrate that (3)attitude predit user intention the most. The significance illustrate logically the relation between formative-indicators of three quality and the constructs. Implications of this study for research and practice are presented.
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描述 碩士
國立政治大學
公共行政研究所
96256002
99
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0096256002
資料類型 thesis
dc.contributor.advisor 孫本初zh_TW
dc.contributor.author (Authors) 林衍儒zh_TW
dc.creator (作者) 林衍儒zh_TW
dc.date (日期) 2010en_US
dc.date.accessioned 3-Sep-2013 11:58:02 (UTC+8)-
dc.date.available 3-Sep-2013 11:58:02 (UTC+8)-
dc.date.issued (上傳時間) 3-Sep-2013 11:58:02 (UTC+8)-
dc.identifier (Other Identifiers) G0096256002en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/59673-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 公共行政研究所zh_TW
dc.description (描述) 96256002zh_TW
dc.description (描述) 99zh_TW
dc.description.abstract (摘要) 本研究以科技接受模型為基礎，企圖整合資訊品質、系統品質和網站服務品質作為認知有用性和認知易用性的前置變項，期待了解三種品質構面對科技接受模型的影響效果，藉以探討民眾在使用電子化政府入口網時，會受到何種網站品質的影響，增加其使用意圖，以獲得對電子化治理的相關理解。另外本研究並嘗試以形成性指標的方式建構三種品質構面，以修正過去文獻誤用品質構面為反映性指標的情形。

透過線上問卷系統*蒐集1459位民眾的意見後，本文的研究結果顯示對認知易用性影響最大者為網站服務品質，認知有用性則受到認知易用性最大影響。對使用意圖有最大影響者為使用者的態度。三種品質的形成性指標對品質構面皆可達到顯著，在解釋上較為符合品質構面應為形成性指標的建構形式。文後並提供了對政府建置政府網站的實務建議，希冀能夠對未來政府網站建置提供參考。		zh_TW
dc.description.abstract (摘要) Based on technology acceptance model(TAM), this study develops a reaserach model that integrate information quality, system quality and website service quality as antecedents of perceived usefulness and perceived ease of use. The purpose of study is to explore how the three quality might influence technology acceptance model, and what might strengthen user intention on e-government portal website. In addition, this study develops quality constructs as “formative-indicators”rather than reflective ones to correct the misuse of some literatures.

The model is then tested using a sample of 1459 users from online survey and analyzed the data using structural equation modeling. The results show that(1) website service quality(WSQ) have the most effects on ease of use(EOU), and that (2)ease of use have the most effects on usefulness(PU). They also demonstrate that (3)attitude predit user intention the most. The significance illustrate logically the relation between formative-indicators of three quality and the constructs. Implications of this study for research and practice are presented.		en_US
dc.description.tableofcontents 第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 2
第三節 研究目的與研究問題 3
第四節 研究方法與研究流程 5
第五節 研究範圍 8
第二章 文獻回顧 9
第一節 電子化政府與民眾參與 9
壹 、電子化政府意涵與發展階段 9
貳 、「我的E政府」電子化政府入口網的現狀 16
第二節 科技採用理論與科技接受模型 19
壹 、影響科技採用之因素與模型 19
貳 、科技接受模型(TAM)的內涵 24
參 、TAM在私部門研究的發現 26
肆 、以TAM為研究電子化政府基礎的研究 29
第三節 品質構面的探討 32
壹 、品質構面 32
貳 、政府網站服務品質 39
參 、TAM與品質構面的結合 41
第三章 研究方法與設計 45
第一節 研究架構 45
第二節 研究假設 48
第三節 變數操作化定義與問卷設計 53
壹 、操作化定義 53
貳 、問卷設計 55
參 、前測 59
第四節 研究對象與調查程序 60
壹 、研究對象 60
貳 、調查程序 61
第五節 問卷分析方法 62
第四章 研究結果與分析 64
第一節 描述性統計 64
壹 、填答者背景分析 64
貳 、我的e政府網站品質認知描述性統計 65
參 、民眾態度評價之描述性統計 68
第二節 問卷信效度分析 70
第三節 科技接受整合模型分析 71
壹 、模型辨識 71
貳 、配適度檢驗 71
參 、測量模型參數估計 72
肆 、結構模型參數估計 73
伍 、直接與間接效果之分析 75
第五章 結論與建議 81
第一節 研究結論 81
第二節 實務建議 85
第三節 研究建議 86
參考文獻 87
附錄 95		zh_TW
dc.format.extent 2143438 bytes-
dc.format.mimetype application/pdf-
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0096256002en_US
dc.subject (關鍵詞) 科技接受模型zh_TW
dc.subject (關鍵詞) 網站品質(資訊、系統及網站服務品質)zh_TW
dc.subject (關鍵詞) 結構方程式模型zh_TW
dc.subject (關鍵詞) 政府入口網zh_TW
dc.subject (關鍵詞) technology acceptance model(TAM)en_US
dc.subject (關鍵詞) website quality(information, system and website service quality)en_US
dc.subject (關鍵詞) structural equation model(SEM)en_US
dc.subject (關鍵詞) e-government portalen_US
dc.title (題名) 從科技接受整合模型探討民眾對電子化政府入口網的使用意圖zh_TW
dc.title (題名) To explore people’s intentions to use e-government portal from integrated technology acceptance modelsen_US
dc.type (資料類型) thesisen
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