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題名 國中輔導人員對心理師校園駐區服務的需求與滿意度研究
The study of junior high school guidance workers’ needs and satisfaction of school-based mental health services.作者 林郁倫
Lin, Yu Lun貢獻者 陳婉真
林郁倫
Lin, Yu Lun關鍵詞 學校輔導
心理師駐區服務
質性研究
跨專業合作
專業風格日期 2013 上傳時間 3-十一月-2014 10:17:39 (UTC+8) 摘要 台北市教育局於2010年正式設置「台北市學生輔導諮商中心 」， 期望透過心理專業人員的加入，提升中小學輔導工作品質。本研究旨在以質性訪談探究對於學校輔導人員而言，學校輔導工作的困境為何？對於心理師引入校園的期待為何？以及學校輔導系統如何與心理師系統發展跨專業合作模式等議題。並接續建立衡量國中輔導人員對於心理師駐區服務的需求與滿意度之量化工具，進行現況之調查。 本研究採質性訪談與問卷調查法。質性研究部分，以目前在國中服務之輔導工作者（包含輔導主任、組長、輔導教師）為研究對象，進行一對一半結構式訪談，共訪談五位。以紮根理論為研究方法，透過逐字稿分析、編碼，將實務工作現場所呈現之資料建構出歸納式結論。量化研究部分，使用自編的「學校輔導人員對心理師駐區服務之需求量表」、「學校輔導人員對心理師駐區服務之滿意度量表」進行研究，以分層抽樣抽取250名國中輔導人員為正式研究對象。所得資料以探索性因素分析、描述性統計、單因子變異數分析、皮爾遜積差相關等統計方式進行分析。 本研究結果發現如下：一、質性訪談發現：（一）學校輔導之主要困境：學生家庭的溝通與介入、授課負擔重及工作熱忱耗竭、系統性困境、校內處室合作與輔導室同仁合作問題。（二）校方對心理師之期待：「證照」帶來的「保證」、「信任感」，甚至具有「月暈效應」和「不可質疑性」；然而心理師效能的關鍵因素並非專業知識或技術，而是「專業風格」，包括：實際處理個案的能力、個人特質、系統整合能力、情境能力。（三）校方與心理師之「合作模式」與「合作關係」：合作模式在角色定位差異的情況下，可分為：專業競爭與精緻分工；合作關係則分為：階級關係─地位與權力不平等、一體關係─平等彼此融入。二、自編之「學校輔導人員對心理師駐區服務之需求量表」、「學校輔導人員對心理師駐區服務之滿意度量表」經正式施測後，量表間的同質性佳，累積解釋變異量分別達58.63%、64.99%，有不錯的效標關連效度；需求總量表與滿意度總量表的內部一致性分別為.808、.925。縱論之，本研究自編之需求量表、滿意度量表均在信效度有良好表現，唯一頗佳的測量工具。三、現況調查發現，國中輔導人員對於心理師駐區服務的整體需求為中高程度，對於「合作的模式與關係」之需求得分平均數最高。四、國中輔導人員對於心理師駐區服務的整體滿意度為普通略偏滿意的程度，其中「場域需求之滿意度」得分平均數最低。 整體而言，本研究的貢獻在以在位觀點從國中輔導人員之角度出發，並發展「學校輔導人員對心理師駐區服務之需求量表」、「學校輔導人員對心理師駐區服務之滿意度量表」，協助現況調查之量化工具。據研究結果，提出相關之建議，供學校輔導、心理師教育養成及未來相關研究作為參考。
In August 2010, Taipei student counseling center was officially set by the Taipei City Department of Education. With the new teams of counseling psychologists and social workers, the helping system is operated to improve the profession and quality of school guidance networks. The new system, known as the Taipei Student Counseling Center, is still in its infancy and in the phases of conflict between competition and cooperation. However, to build trans-disciplinary professional school guidance resource teamwork is important. What are the school guidance systems’ needs and expects? What are the impacts and challenges brought when psychologists work in the campus environment? How can school guidance systems be integrated with psychologist systems, and how can interdisciplinary cooperation models be developed. These issues are explored in this study. Second, this study was to devolope a quantitative measure to assess school guidance workers’ needs and degree of satisfaction with the school-based mental health services, and to investigate the status. This study used semi-structured interviews to collect data from 5 guidance workers (including managers and teachers) who work in junior high school in Taipei. All recordings were transcribed, analyzed, and coded. Grounding theory methodology is adopted and to construct the new working model. Then, the study adopted a method of questionnaire survey, and the instruments used in this study were “school guidance workers’ needs of school-based mental health services scale” and “school guidance workers’ satisfaction of school-based mental health services scale ”. The study used the stratified sampling to get the questionnaires, and the population was 250 school guidance workers in Taiwan. The study was analyzed by exploratory factor analysis, descriptive statistics, one-way ANOVA and Pearson product-moment correlation. The main findings of this study were as follows:1. Results are emergent with three major threes through the narrative, that is, the first is the challenges in school guidance, discovering that the current challenges primarily lie in: communication and involvement of students ` families, guidance workers’ overburdened teaching responsibilities that and diminishing motivation, and systematic burdens such as policy advocacy, cooperation with other offices in schools, and other colleagues in guidance work.The second is school’s expectations for psychologist, delving into issues such as that “licenses” bring, including “guarantee” and “trust” and sometimes as far as “Halo effect” and “impressions of being indisputable”. For psychologists to be as effective as guaranteed by their licenses, the key factor is not their professional knowledge or techniques, but rather their professional styles, including clinical performance, personal trait, embodiment knowledge, and situated ability. The third is to explore the model of cooperation and partnership between schools and psychologists. Professional self-orientation differences divide the model of cooperation into: professional competition and specialized division of labor; partnership is divided into: unequal power and rank relations, and equal status relations.2. The analysis results exhibited that the “school guidance workers’ needs of school-based mental health services scale” and “school guidance workers’ satisfaction of school-based mental health services scale ” were both internal consistency, good construct validity and criterion-related validity. It also showed the good reliability, the Cronbach’s alpha coefficients of scales were .808 and .925. In short, the scales were quite good measurements.3. The status investigation found that the degree of needs for school-based mental health services was medium to the high. The degree of need for the ”cooperation model and relations” was the highest scoring averages.4. School guidance workers’ degree of satisfaction for school-based mental health services was ordinary bit more satisfaction, And “satisfaction of field needs” is the average minimum. 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Human needs and the nursing process. Norwalk, CT: Appleton-Century-Crofts. 描述 碩士
國立政治大學
輔導與諮商碩士學位學程(MPCG)
100172002
102資料來源 http://thesis.lib.nccu.edu.tw/record/#G0100172002 資料類型 thesis dc.contributor.advisor 陳婉真 zh_TW dc.contributor.author (作者) 林郁倫 zh_TW dc.contributor.author (作者) Lin, Yu Lun en_US dc.creator (作者) 林郁倫 zh_TW dc.creator (作者) Lin, Yu Lun en_US dc.date (日期) 2013 en_US dc.date.accessioned 3-十一月-2014 10:17:39 (UTC+8) - dc.date.available 3-十一月-2014 10:17:39 (UTC+8) - dc.date.issued (上傳時間) 3-十一月-2014 10:17:39 (UTC+8) - dc.identifier (其他 識別碼) G0100172002 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/71030 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 輔導與諮商碩士學位學程(MPCG) zh_TW dc.description (描述) 100172002 zh_TW dc.description (描述) 102 zh_TW dc.description.abstract (摘要) 台北市教育局於2010年正式設置「台北市學生輔導諮商中心 」， 期望透過心理專業人員的加入，提升中小學輔導工作品質。本研究旨在以質性訪談探究對於學校輔導人員而言，學校輔導工作的困境為何？對於心理師引入校園的期待為何？以及學校輔導系統如何與心理師系統發展跨專業合作模式等議題。並接續建立衡量國中輔導人員對於心理師駐區服務的需求與滿意度之量化工具，進行現況之調查。 本研究採質性訪談與問卷調查法。質性研究部分，以目前在國中服務之輔導工作者（包含輔導主任、組長、輔導教師）為研究對象，進行一對一半結構式訪談，共訪談五位。以紮根理論為研究方法，透過逐字稿分析、編碼，將實務工作現場所呈現之資料建構出歸納式結論。量化研究部分，使用自編的「學校輔導人員對心理師駐區服務之需求量表」、「學校輔導人員對心理師駐區服務之滿意度量表」進行研究，以分層抽樣抽取250名國中輔導人員為正式研究對象。所得資料以探索性因素分析、描述性統計、單因子變異數分析、皮爾遜積差相關等統計方式進行分析。 本研究結果發現如下：一、質性訪談發現：（一）學校輔導之主要困境：學生家庭的溝通與介入、授課負擔重及工作熱忱耗竭、系統性困境、校內處室合作與輔導室同仁合作問題。（二）校方對心理師之期待：「證照」帶來的「保證」、「信任感」，甚至具有「月暈效應」和「不可質疑性」；然而心理師效能的關鍵因素並非專業知識或技術，而是「專業風格」，包括：實際處理個案的能力、個人特質、系統整合能力、情境能力。（三）校方與心理師之「合作模式」與「合作關係」：合作模式在角色定位差異的情況下，可分為：專業競爭與精緻分工；合作關係則分為：階級關係─地位與權力不平等、一體關係─平等彼此融入。二、自編之「學校輔導人員對心理師駐區服務之需求量表」、「學校輔導人員對心理師駐區服務之滿意度量表」經正式施測後，量表間的同質性佳，累積解釋變異量分別達58.63%、64.99%，有不錯的效標關連效度；需求總量表與滿意度總量表的內部一致性分別為.808、.925。縱論之，本研究自編之需求量表、滿意度量表均在信效度有良好表現，唯一頗佳的測量工具。三、現況調查發現，國中輔導人員對於心理師駐區服務的整體需求為中高程度，對於「合作的模式與關係」之需求得分平均數最高。四、國中輔導人員對於心理師駐區服務的整體滿意度為普通略偏滿意的程度，其中「場域需求之滿意度」得分平均數最低。 整體而言，本研究的貢獻在以在位觀點從國中輔導人員之角度出發，並發展「學校輔導人員對心理師駐區服務之需求量表」、「學校輔導人員對心理師駐區服務之滿意度量表」，協助現況調查之量化工具。據研究結果，提出相關之建議，供學校輔導、心理師教育養成及未來相關研究作為參考。 zh_TW dc.description.abstract (摘要) In August 2010, Taipei student counseling center was officially set by the Taipei City Department of Education. With the new teams of counseling psychologists and social workers, the helping system is operated to improve the profession and quality of school guidance networks. The new system, known as the Taipei Student Counseling Center, is still in its infancy and in the phases of conflict between competition and cooperation. However, to build trans-disciplinary professional school guidance resource teamwork is important. What are the school guidance systems’ needs and expects? What are the impacts and challenges brought when psychologists work in the campus environment? How can school guidance systems be integrated with psychologist systems, and how can interdisciplinary cooperation models be developed. These issues are explored in this study. Second, this study was to devolope a quantitative measure to assess school guidance workers’ needs and degree of satisfaction with the school-based mental health services, and to investigate the status. This study used semi-structured interviews to collect data from 5 guidance workers (including managers and teachers) who work in junior high school in Taipei. All recordings were transcribed, analyzed, and coded. Grounding theory methodology is adopted and to construct the new working model. Then, the study adopted a method of questionnaire survey, and the instruments used in this study were “school guidance workers’ needs of school-based mental health services scale” and “school guidance workers’ satisfaction of school-based mental health services scale ”. The study used the stratified sampling to get the questionnaires, and the population was 250 school guidance workers in Taiwan. The study was analyzed by exploratory factor analysis, descriptive statistics, one-way ANOVA and Pearson product-moment correlation. The main findings of this study were as follows:1. Results are emergent with three major threes through the narrative, that is, the first is the challenges in school guidance, discovering that the current challenges primarily lie in: communication and involvement of students ` families, guidance workers’ overburdened teaching responsibilities that and diminishing motivation, and systematic burdens such as policy advocacy, cooperation with other offices in schools, and other colleagues in guidance work.The second is school’s expectations for psychologist, delving into issues such as that “licenses” bring, including “guarantee” and “trust” and sometimes as far as “Halo effect” and “impressions of being indisputable”. For psychologists to be as effective as guaranteed by their licenses, the key factor is not their professional knowledge or techniques, but rather their professional styles, including clinical performance, personal trait, embodiment knowledge, and situated ability. The third is to explore the model of cooperation and partnership between schools and psychologists. Professional self-orientation differences divide the model of cooperation into: professional competition and specialized division of labor; partnership is divided into: unequal power and rank relations, and equal status relations.2. The analysis results exhibited that the “school guidance workers’ needs of school-based mental health services scale” and “school guidance workers’ satisfaction of school-based mental health services scale ” were both internal consistency, good construct validity and criterion-related validity. It also showed the good reliability, the Cronbach’s alpha coefficients of scales were .808 and .925. In short, the scales were quite good measurements.3. The status investigation found that the degree of needs for school-based mental health services was medium to the high. The degree of need for the ”cooperation model and relations” was the highest scoring averages.4. School guidance workers’ degree of satisfaction for school-based mental health services was ordinary bit more satisfaction, And “satisfaction of field needs” is the average minimum. Based on the above findings, the researchers proposed suggestions and point out the future study agenda about the school-based mental health services and people working in the field of counseling guidance.Keywords: school guidance; school-based mental health services; interdisciplinary collaboration; professional style; qualitative study en_US dc.description.tableofcontents 第一章 緒論 1第一節 研究動機與目的 1第二節 研究問題與假設 6第三節 名詞解釋 8第二章 文獻探討 10第一節 國中學校輔導工作之發展與困境 10第二節 心理專業資源引入校園工作的成效與其影響因子 18第三節 國中輔導人員對心理師校園駐區服務之需求 29第四節 國中輔導人員對心理師校園駐區服務之滿意度 37第三章 研究方法 42第一節 研究步驟 42第二節 研究對象 48第三節 研究工具 50第四節 研究處理與分析方法 65第四章 研究結果 67第一節 質性研究結果 67第二節 量化研究結果 81第五章 討論 100第一節 心理師駐區服務之需求與滿意度量表正式施測之結果 100 第二節 質性研究結果與量表施測結果之綜合討論 105第六章 結論與建議 115第一節 研究結論 115 第二節 研究貢獻與未來建議 118參考文獻 125附錄 133附錄一 內容分析表 133附錄二 量表使用同意書 134附錄三 預試量表 136附錄四 正式量表 142 zh_TW dc.format.extent 9504621 bytes - dc.format.mimetype application/pdf - dc.language.iso en_US - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0100172002 en_US dc.subject (關鍵詞) 學校輔導 zh_TW dc.subject (關鍵詞) 心理師駐區服務 zh_TW dc.subject (關鍵詞) 質性研究 zh_TW dc.subject (關鍵詞) 跨專業合作 zh_TW dc.subject (關鍵詞) 專業風格 zh_TW dc.title (題名) 國中輔導人員對心理師校園駐區服務的需求與滿意度研究 zh_TW dc.title (題名) The study of junior high school guidance workers’ needs and satisfaction of school-based mental health services. en_US dc.type (資料類型) thesis en dc.relation.reference (參考文獻) 王文秀（2000）。國小輔導相關人員對學校輔導工作者角色知覺與角色衝突之研 究。中華輔導學報，7，1-30。王俊明（1999）。問卷與量表的編製及分析方法。載於張至滿、王俊明(主編)，體育測驗與評價（139-158 頁）。臺北市：中華民國體育學會。王婉玲（2006）。國中輔導人員角色壓力、輔導自我效能與職業倦怠之關係研究（未出版之碩士論文）。 國立臺灣師範大學，臺北市。王麗斐、杜淑芬（2009）。臺北市國小輔導人員與諮商心理師之有效跨專業合作 研究。教育心理學報，41，295-320。王麗斐、杜淑芬、趙曉美（2008）。國小駐校諮商心理師有效諮商策略之探索性 研究。教育心理學報，39(3)，413-434。牛格正、王智弘（2008）。助人專業倫理。台北:心靈工坊。方惠生、戴嘉南（2008）。彰化縣專業諮商人員介入國小校園輔導工作實驗方案評估研究。諮商輔導學報，18，89-121。 田秀蘭、王麗斐、王文秀、林美珠、林幸台（1999）。國小輔導師資培育模式之研究:輔導工作現況與困境之訪談研究。 「跨世紀輔導與諮商學術研討會」發表之論文，彰化師範大學。刑志彬（2009）。心理專業人員協助學校輔導工作之參與經驗探究（未出版之碩士論文）。國立新竹教育大學，新竹縣 。伍育英（2003）。美國諮商心理師證照制度現況與台灣心理師法實施後比較省思。諮商與輔導，215，2-7。朱秉欣（1970）。八十年來美國輔導學的演進及今後的趨勢。載於中國輔導學會主編，輔導學的回顧與展望（ 77－95頁）。臺北市：幼獅文化。 吳芝儀（2005）。我國中小學校輔導與諮商工作的現況與挑戰。教育研究月刊，134，23-40。吳明隆（2000）。SPSS 統計應用實務。臺北市：松崗電腦圖書。吳武典（1993）。學校輔導工作。臺北市:張老師。 吳姿瑩（2005）。國民中學輔導教師角色認同與角色實踐之研究（未出版之碩士論文）。國立台灣師範大學，臺北市。呂俐安、張黛眉、鄭玲宜、楊雅明（譯）（2001）。諮商過程（原作者：L. 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