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題名 An enterprise architecture approach to building a service-oriented enterprise
作者 Chen, M.;Chi, Yan-Ping
季延平
貢獻者 資訊管理學系
關鍵詞 Enterprise architecture; Operational level; Service management; Service management frameworks; Service science; Service-oriented enterprise; Service-oriented enterprise architectures; Planning; Service oriented architecture (SOA)
日期 2009
上傳時間 16-十月-2015 15:33:53 (UTC+8)
摘要 Several frameworks have been developed to assist the analysis of service management systems. However, most of these frameworks only capture limited aspects of a service-oriented enterprise. This paper first reviews several popular service management frameworks. An enterprise architecture approach that is commonly used in information systems planning has been adapted to integrate various service management frameworks and tools, as well as to support the planning and documentation of a service-oriented enterprise. The proposed service-oriented enterprise architecture (SOEA) includes the following aspects: service, process, people, information, and motivation. Each aspect can be viewed from a strategic, tactical, and operational level. The mapping of the conceptual constructs of existing service management frameworks to the proposed SOEA is discussed in detail. © 2009 IEEE.
關聯 Proceedings of the 2009 6th International Conference on Service Systems and Service Management, ICSSSM `09,704-709
資料類型 conference
DOI http://dx.doi.org/10.1109/ICSSSM.2009.5174972
dc.contributor 資訊管理學系-
dc.creator (作者) Chen, M.;Chi, Yan-Ping-
dc.creator (作者) 季延平-
dc.date (日期) 2009-
dc.date.accessioned 16-十月-2015 15:33:53 (UTC+8)-
dc.date.available 16-十月-2015 15:33:53 (UTC+8)-
dc.date.issued (上傳時間) 16-十月-2015 15:33:53 (UTC+8)-
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/78975-
dc.description.abstract (摘要) Several frameworks have been developed to assist the analysis of service management systems. However, most of these frameworks only capture limited aspects of a service-oriented enterprise. This paper first reviews several popular service management frameworks. An enterprise architecture approach that is commonly used in information systems planning has been adapted to integrate various service management frameworks and tools, as well as to support the planning and documentation of a service-oriented enterprise. The proposed service-oriented enterprise architecture (SOEA) includes the following aspects: service, process, people, information, and motivation. Each aspect can be viewed from a strategic, tactical, and operational level. The mapping of the conceptual constructs of existing service management frameworks to the proposed SOEA is discussed in detail. © 2009 IEEE.-
dc.format.extent 176 bytes-
dc.format.mimetype text/html-
dc.relation (關聯) Proceedings of the 2009 6th International Conference on Service Systems and Service Management, ICSSSM `09,704-709-
dc.subject (關鍵詞) Enterprise architecture; Operational level; Service management; Service management frameworks; Service science; Service-oriented enterprise; Service-oriented enterprise architectures; Planning; Service oriented architecture (SOA)-
dc.title (題名) An enterprise architecture approach to building a service-oriented enterprise-
dc.type (資料類型) conferenceen
dc.identifier.doi (DOI) 10.1109/ICSSSM.2009.5174972-
dc.doi.uri (DOI) http://dx.doi.org/10.1109/ICSSSM.2009.5174972-