| dc.contributor | 資管系 | |
| dc.creator (作者) | Chang, Hsin Lu;Wang, Yu Sheng | |
| dc.creator (作者) | 張欣綠;王育聖 | zh_TW |
| dc.date (日期) | 2011 | |
| dc.date.accessioned | 26-Oct-2015 15:31:57 (UTC+8) | - |
| dc.date.available | 26-Oct-2015 15:31:57 (UTC+8) | - |
| dc.date.issued (上傳時間) | 26-Oct-2015 15:31:57 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/79043 | - |
| dc.description.abstract (摘要) | This study aims to develop an evaluation criteria that considers both service providers` and patients` value perspectives in assessing e-Health service performance. The research framework extends the service-profit chain by integrating service triangle concept, emphasizing the relationships among three stakeholders: the firm, the customers, and the employees. Therefore, this study expects to contribute the literature by providing an e-Health service performance assessment framework, which systematically develops a scale to evaluate e-Health service quality that concerns value perspectives of multiple stakeholders and their interactions. © 2011 IEEE. | |
| dc.format.extent | 176 bytes | - |
| dc.format.mimetype | text/html | - |
| dc.relation (關聯) | Proceedings - 2011 International Joint Conference on Service Sciences, IJCSS 2011 | |
| dc.subject (關鍵詞) | Component; E-health services; Evaluation criteria; External service value; Internal services; Multiple stakeholders; Service provider; Profitability; Quality control; Quality of service; Health | |
| dc.title (題名) | Assessing the performance of e-Health service | |
| dc.type (資料類型) | conference | en |
| dc.identifier.doi (DOI) | 10.1109/IJCSS.2011.53 | |
| dc.doi.uri (DOI) | http://dx.doi.org/10.1109/IJCSS.2011.53 | |
