| dc.contributor.advisor | 張昌吉 | zh_TW |
| dc.contributor.advisor | Chang, Chang Chi | en_US |
| dc.contributor.author (Authors) | 蔡宜倩 | zh_TW |
| dc.contributor.author (Authors) | Tsai,Yi Chien | en_US |
| dc.creator (作者) | 蔡宜倩 | zh_TW |
| dc.creator (作者) | Tsai,Yi Chien | en_US |
| dc.date (日期) | 2005 | en_US |
| dc.date.accessioned | 18-Sep-2009 10:20:21 (UTC+8) | - |
| dc.date.available | 18-Sep-2009 10:20:21 (UTC+8) | - |
| dc.date.issued (上傳時間) | 18-Sep-2009 10:20:21 (UTC+8) | - |
| dc.identifier (Other Identifiers) | G0922620031 | en_US |
| dc.identifier.uri (URI) | https://nccur.lib.nccu.edu.tw/handle/140.119/34460 | - |
| dc.description (描述) | 碩士 | zh_TW |
| dc.description (描述) | 國立政治大學 | zh_TW |
| dc.description (描述) | 勞工研究所 | zh_TW |
| dc.description (描述) | 92262003 | zh_TW |
| dc.description (描述) | 94 | zh_TW |
| dc.description.abstract (摘要) | 本研究欲達成之主要目的為分析我國國際觀光旅館業人力運用之概況、特性與相關問題，以及勞動條件、人力資源管理實務之現況，以及實踐於個案國際觀光旅館業之情形。 本研究主要以深度訪談法進行，分別針對G酒店、H大飯店以及L大飯店三家國際觀光旅館之人資部門主管人員進行深度訪談。訪談內容包括勞動條件、適用勞基法之情形、人力資源運用與人力資源管理實務，以及產業競爭環境下未來人力資源管理策略等相關議題。 經由相關文獻與深度訪談之分析，本研究發現高基層人力比例、部分工時人員與外包人力等彈性人力資源之運用，均為我國國際觀光旅館業從業人員之特殊結構屬性。另一方面，國際觀光旅館業提供的勞動條件普遍偏低，人力運用方面則重視數量及功能上的彈性運用，人力資源管理實務則於個案旅館中因經營管理型態而稍有差異，而未來國際觀光旅館業的營業擴展趨勢將使人力面臨短缺，而影響人力資源策略的形成。 | zh_TW |
| dc.description.abstract (摘要) | It has long been recognized that hotel industry generally suffered from shortage of human resource, relatively high turnover rate, and lower paying, no matter overseas or domestic. However, it is not an astonishing phenomenon for international tourist hotels which highlight the importance of service quality and attitude. Thus, human resource management is a critical element of operating performance in international tourist hotels. The topic for discussion of this research is exploring human resources management practice and relative issues in international tourist hotels in Taiwan. Therefore, analyzing labor conditions, practice of human resources management, as well as present application of human resources of international tourist hotels in Taiwan are subject of this study. The purposes of the research are listed:1. Discussing the characteristic and profile of the international tourist hotels industry in Taiwan, along with the operation and conduct types, and business situation, such as operating income and cost, occupation rate, average room rate, customer category, and so on.2. Discussing the general situation of human resources exercises, characteristic, practice, and related issues of international tourist hotels in Taiwan.3. To dissect business profile and exercises of human resources, labor conditions, and human resource management practice of three case hotels. To implement the purposes, this research was processed by in-depth interview, during May on 2006. The interviewees are all supervisors at human resources department in G hotel, H hotel and L hotel. According to previous findings, issues involved in the questionnaire are labor conditions, manipulation of human resources, practice of human resources management of these three hotels, including recruitment, selection, promotion and merit, training, profile of turnover rate, and the human resource strategy under competitive industry environment in the future. There are three major results of this study. First, to utilize human resources in international tourist hotels, the numerical and functional flexibility are significant to adjust to business requirement. Such as overtime work, part-time worker, and outsourcing labor are common practices. Second, even though international tourist hotel industry applies to Labor Standards Act, labor conditions in international tourist hotel are rather inferior. Third, human resource management practices in the case hotels show kind of similar on system, with their own chain business type. | en_US |
| dc.description.tableofcontents | 第一章 緒論........................................................................................1第一節、研究背景與動機............................................................1第二節、研究目的與問題............................................................3第三節、研究方法........................................................................4第四節、研究架構........................................................................5第二章 理論與文獻探討....................................................................7第一節、人力資源管理................................................................7第二節、人力資源規劃..............................................................12第三節、人力資源發展..............................................................14第四節、國際觀光旅館業人力資源管理相關文獻探討..........17第三章 我國國際觀光旅館業之現況分析......................................28第一節、國際觀光旅館業之定義..............................................28第二節、國際觀光旅館業之特性..............................................29第三節、國際觀光旅館業之經營型態......................................32第四節、我國觀光旅館業之發展沿革......................................35第五節、我國國際觀光旅館業之營運現況..............................37第四章 國際觀光旅館業人力資源管理實務分析..........................47第一節、我國國際觀光旅館業從業人員現況..........................47第二節、國際觀光旅館業人力資源管理特性..........................50第三節、國際觀光旅館業人力資源之彈性運用......................52第四節、國際觀光旅館業從業人員勞動條件分析..................55第五節、國際觀光旅館業人力資源管理之相關問題..............63第五章 個案分析..............................................................................66第一節、G酒店...........................................................................66第二節、H大飯店.......................................................................73第三節、L大飯店.......................................................................81第四節、綜合比較分析..............................................................88第六章 結論與建議..........................................................................95第一節、結論..............................................................................95第二節、建議............................................................................101參考文獻................................................................................................103附錄一：觀光重要事件發展表..............................................................107附錄二：訪談綱要..................................................................................109附錄三：個案訪談記錄一......................................................................110附錄四：個案訪談記錄二......................................................................115附錄五：個案訪談記錄三......................................................................121 | zh_TW |
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| dc.language.iso | en_US | - |
| dc.source.uri (資料來源) | http://thesis.lib.nccu.edu.tw/record/#G0922620031 | en_US |
| dc.subject (關鍵詞) | 國際觀光旅館業 | zh_TW |
| dc.subject (關鍵詞) | 人力資源管理 | zh_TW |
| dc.subject (關鍵詞) | 勞動條件 | zh_TW |
| dc.subject (關鍵詞) | International tourist hotel industry | en_US |
| dc.subject (關鍵詞) | Human resource management | en_US |
| dc.subject (關鍵詞) | Labor conditions | en_US |
| dc.title (題名) | 我國國際觀光旅館業人力資源管理之研究－以個案分析為例 | zh_TW |
| dc.title (題名) | A Study on Human Resource Management of International Tourist Hotels in Taiwan：The Case Study | en_US |
| dc.type (資料類型) | thesis | en |
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