Please use this identifier to cite or link to this item:
https://ah.lib.nccu.edu.tw/handle/140.119/123899
DC Field | Value | Language |
---|---|---|
dc.contributor | 圖資與檔案學刊 | |
dc.creator | 陳建文 | |
dc.creator | Chen, Chien-wen | |
dc.creator | 陳美文 | |
dc.creator | Chen, May-wen | |
dc.date | 2004-08 | |
dc.date.accessioned | 2019-06-21T07:09:46Z | - |
dc.date.available | 2019-06-21T07:09:46Z | - |
dc.date.issued | 2019-06-21T07:09:46Z | - |
dc.identifier.uri | http://nccur.lib.nccu.edu.tw/handle/140.119/123899 | - |
dc.description.abstract | 本文建立一個圖書館使用者認知價值、滿意度與忠誠度關係的模型,期望能做為圖書館在提供服務時的參考。本文針對某大學研究生進行問卷調查,經實證結果發現:館藏服務、流通服務與館員服務對忠誠度有顯著影響;館員服務與管理服務對滿意度具有顯著影響。此外,根據「重要性-績效」矩陣分析得知:「館員服務」是圖書館表現良好,而且能有效增進使用者滿意度的服務項目;「館員服務」與「館藏服務」具有良好的績效表現,而且是能有效增進使用者忠誠度的服務項目。 | |
dc.description.abstract | This article describes the relationship between library users` perceived value, satisfaction and loyalty. A questionnaire survey is conducted to understand the graduate students` perceived value, satisfaction and loyalty to an academic library. The result shows that collections of printed publications, circulation and librarians` services affect significantly the users` loyalty; librarians` services and managerial services also affect the users` satisfaction. Moreover, after analyzing the importance-performance matrix, we find that `librarians` service` can be perceived as an area of strength for this library when it comes to creating satisfied users. `Librarians` service` and `collections of printed publications` achieve a higher performance index and are directed towards creating loyal users. | |
dc.format.extent | 20555400 bytes | - |
dc.format.mimetype | application/pdf | - |
dc.relation | 圖書與資訊學刊, 50, 32-48 | |
dc.subject | 圖書館;服務品質;認知價值;滿意度;忠誠度 | |
dc.subject | Library ; Service quality ; Perceived value ; Satisfaction ; Loyalty | |
dc.title | 圖書館使用者認知價值、滿意度與忠誠度關係之研究 | |
dc.title | A Study of the Relationship between Library Users` Perceived Value, Satisfaction and Loyalty | |
dc.type | article | |
dc.identifier.doi | 10.6575/JoLIS.2004.50.03 | |
dc.doi.uri | https://doi.org/10.6575/JoLIS.2004.50.03 | |
item.grantfulltext | open | - |
item.openairetype | article | - |
item.fulltext | With Fulltext | - |
item.openairecristype | http://purl.org/coar/resource_type/c_18cf | - |
item.cerifentitytype | Publications | - |
Appears in Collections: | 期刊論文 |
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