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https://ah.lib.nccu.edu.tw/handle/140.119/46595
題名: | iDesign : Intelligent Design For Service Innovation Underlying Symbiosis | 作者: | 董惟鳳;苑守慈 Tung, Wei-Feng ; Yuan, Soe-Tsyr |
貢獻者: | 資管系 | 日期: | 2007 | 上傳時間: | 6-Oct-2010 | 摘要: | This paper begins with the presentation of a service classification with two dimensions – continuity of coproduction and mutual adaptability, which define the four-category service systems served as a new reference architecture of service system design. The purpose of iDesign is to propose semi-automated value coproduction and systematic service innovation through the system awareness of ecological symbiosis. Namely, this paper proposes a methodology for service system design based on the symbiosis concepts, and the four-category service systems are characterised by the benefit-exchange properties of symbiosis (among the interactions and relationships between providers and customers during value coproduction). Meanwhile, this paper outlines a service performance evaluation model (in consideration of service productivity and customer satisfaction) and subsequently specifies the goal performance criteria as required for the four-category service systems. Finally, three artwork design service systems are used to exemplify the ideas behind the methodology of symbiosis-based service system design. | 關聯: | International Journal of Services Sciences, 1(3/4), 315-332 | 資料類型: | article |
Appears in Collections: | 期刊論文 |
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