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https://ah.lib.nccu.edu.tw/handle/140.119/63863
題名: | The implementation of knowledge management in service businesses | 作者: | Pei-Di Shen, ; Tsang-Hsiung Lee, ; Tsai, Chia-Wen ; Chen, Yi-Fen 李昌雄;沈佩蒂;蔡家文;陳宜棻 |
貢獻者: | 資管系 | 日期: | Sep-2008 | 上傳時間: | 14-Feb-2014 | 摘要: | Knowledge management is increasingly being mentioned in practice and research as a mechanism for gaining competitive advantage. Not only the high-tech industry needs to put knowledge management to use, but also the service industry. This article presents a conceptual framework to provide insights for managers to implement knowledge management in service businesses. Especially, we provide a four-stage approach in this study that was adopted from the processes of knowledge management proposed by Alavi and Leidner (2001) and we suggest two to four strategies for each process. | 關聯: | The International Journal of Sociotechnology and Knowledge Development | 資料類型: | article | DOI: | http://dx.doi.org/10.4018/jskd.2009070103 |
Appears in Collections: | 期刊論文 |
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