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題名 組織發展應用於組織內部團體間衝突管理之研究-一種管理勞資衝突的干預技術
作者 涂炳深
貢獻者 吳定
涂炳深
日期 1990
1989
上傳時間 3-May-2016 14:18:24 (UTC+8)
摘要 提要:現代管理學者對組織內部的衝突均抱持中性的看法，認為對衝突予以適當的管理，一樣對組織有正面功能。問題如何突破衝突情境的僵持，而在衝突的雙方建立有效的互動模式，藉以在共識的遊戲規則下，針對引發衝突的來源進行解決。因此本論文擬經由相關資料的蒐集從事文獻的探討，並輔以個案分析，透過組織發展領域中一種改善組織內部團體間關係的干預技術研究，希望能為團體間的衝突情境尋找一個良性互動模式的建構，且期做為國內管理勞資衝突的參考。\r\n本論文分為五章:第一章緒論，說明本文的研究動機、目的、方法、限制，與對團體的概念做基礎性的分析。第二章則從團體間的衝突行為做整體的分析，包括衝突的本源、衝突的類型、衝突的結果、一般管理團間衝突的方式，此章也特別探討勞資衝突的本質。第三章組織發展應用於管理團體間衝突之研究，係詳細介紹組織發展的本質及其管理團體間衝突的團體間團隊建立干預技術( Intergroup Team BuildingIntervention) 。第四章為團體間團隊建立干預技術應用於我國勞資衝突管理之研究，乃藉由國外實施此項干預技術的個案研究，探討影響其實施成敗的因素，並且從我國勞資衝突情境的特質，分析此項干預技術在我國實施時可能遭遇的問題。第五章結論，除做全文總結外，並提出研究心得與檢討。\r\n簡言之，團體間的衝突無法避免，重要的是如何依循適當的溝通管道，讓問題完整的暴露於彼此互動的過程中，由雙方共同尋找有效的解決之道，而組織發展的團體間團隊建立干預技術為此提供一個可行的途徑。
參考文獻 參考書目\r\n一、中文部份\r\n(一)書籍\r\n1.井上甫著，陳瑞益譯，新時代的勞資關係-從勞資關係到勞僱關係,台北；聯經出版公司，民國七十八年一月。\r\n2.行政院研考會編著，我國行政機關辦公室自動化人文層面之研究，民國七十七年五月。\r\n3 . Ale. lnkeles等著，沙亦群譯，意識型態與社會變遷，台北；巨流出版社，民國七十二年二月。\r\n4 . Gray Dessler著，余朝權等譯，組織理論：整合結構與行為，台北：聯經出版公司，民國七十四年。\r\n5 .吳秉恩著，組織行為學，台北：華泰書局，民國七十五年七月。\r\n6. 吳定著，組織發展：理論與技術，台北：天一圖書公司，民國七十八年三月再版。\r\n7. 卓越出版社與眾望企管顧問公司聯合製作，企業現代巫醫，台北：卓越出版社，民國七十七年八月。\r\n8 . Richard Hyman著，馬康莊譯，勞工運動，台北：桂冠圖書公司，民國七十七年九月。\r\n9. 張潤書編譯，組織行為與管理，台北：五南圖書公司，民國七十四年十二月再版\r\n1 0 .高尚仁、伍錫康合著，組織行為學，台北：三民書局，民j國七十七年北：六月。\r\n1 1 .張瑞猛、楊世雄、劉志鵬合著，勞資倫理的重建，台北：國家政策研究資料中心，民七十八年四月。\r\n12. Alvin Toffler著，黃明堅譯，第三波，台北：聯經出版公司，民國七十四年。 \r\n13.處理勞資爭議之技巧與策略研討會實錄，台北:經濟部中小企業處印行，民國七十八年二月。\r\n14.張曉春等編，社會轉型-一九八五年台灣社會批判，台北:敦理出版社，民國七十五年九月。\r\n15.張天開著，現代工會運動，台北:中國文化大學出版部，民國七十六年六月。\r\n16.張潤書著，行政學，台北:三民書局，民國七十五年九月再增訂再版。\r\n17.彭文賢著，組織原理，台北:三民書局，民國七十五年九月再版。\r\n18.彭邁克編著，中國人心理學，台北:項淵文化事業有限公司，民國七十七年七月。\r\n19.楊國樞主編，中國人的心理，台北:桂冠圖書公司，民國七十七年三月。\r\n20.楊國樞主編，中國人的管理觀，台北:桂冠圖書公司，民國七十七年三月。\r\n21.鍾思嘉編譯，諮商與心理治療:理論與應用，台北:大洋出版社，民國七十六年八月四版。\r\n22.蕭新煌等策劃，企業倫理的重建，台北:管拓文化事業企管顧問公司，民國七十九年元月。\r\n\r\n(二)期刊、論文、雜誌\r\n1.李長貴撰，「勞資爭議與勞資關係」，理論與政策，第三卷第三期，頁15-21。\r\n2.李錫永撰，「主管人員衝突解決之研究」，政治大學企業管理研究所碩士論文，民國七十六年九月。\r\n3.吳焰修撰，「組織文化之研究-理論與應用之探討」，政治大學公共行政研究所碩士論文，民國七十六年七月。\r\n4.吳忠吉撰，「勞工運動與經濟發展」，理論與政策，第三卷第三期，民國七十八年四月，頁30-35。\r\n5.吳家聲撰，「勞資關係的發展與企業經營策略」，理論與政策，第三卷第三期，民國七十八年四月，頁22-29。\r\n6.林忠正撰，「台灣工會運動與勞資爭議之分析」，勞工研究季刊第98期，民國七十九年二月，頁25-46。\r\n7.林大鈞撰，「勞資關係與經濟發展」，理論與政策，第三卷第三期，民國七十八年四月，頁36-41。\r\n8.林惠民撰，「行政組織應用組織發展的探討」，政治大學公共行政研究所，民國七十四年六月。\r\n9.徐正光撰，「統合政策下的台灣勞工」，第一屈勞資關係研討會，民國76年11月20日。pp.189-204。\r\n10.莊財安撰，「推動變革如同釣魚」，管理雜誌第189期，民國七十九年三月，頁138-141。\r\n11.陳武雄撰，「把工會功能發揮到最高點，把勞資關係調和到最深處」，勞工行政第22期，民國七十九年二月，頁20-280。\r\n12.陳德禹撰，「行政組織中衝突之研究」，政治大學政治學報第4期，民國六十四年九月，頁163-212。\r\n13.張文雄撰，「組織衝突之研究」，政治大學公共行政研究所碩士論文，民國七十三年六月。\r\n14.張惠堂撰，「公共政策制訂過程衝突面之研究-杜邦設廠爭議之個案分析」，政治大學公共行政研究所碩士論文，民國七十七年六月。\r\n15.勞工統計年報，台灣省勞工處編印，民國七十八年八月。\r\n16.賴才稜撰，「非正式組織負功能之研究」，政治大學公共行政研究所碩士論文，民國六十九年六月。\r\n17.衛民撰，「勞資關係的範疇與研究方法」，勞工行政第20期，\r\n民國七十八年十二月，頁36-43。\r\n18.盧偉斯撰，「組織學習理論之研究-行動理論觀點與行政組織應用之探討」，政治大學公共行政研究所碩士論文，民國七十六年六月。\r\n\r\n二、英文部分\r\n（一）書籍\r\n1. Adams. J. D. (ed.), New Technologies in Organization Development:2. San Diego, Virginia: NTL, 1974.\r\n2. Barnard, C. I ., The Functions of the Executive. Cambridge : Harvard University Press,1938.\r\n3. Bass, B. M ., Organizational Psychology. Boston: Allyn and Bacon Co ., 1965.\r\n4. Bass. B. M. and E. C. Ryterband. Organizational Psychology. 2nd ed., Boston: Allyn and Bacon Co., 1979.\r\n5. Beer. M., Organization change and Development :A System View Santa Monia, California: Goodyear. 1980.\r\n6 . Beckhard, R ., Organization Development: Strategies and Models. Reading. Mass.: Addison-Wesley Publishing Co.,1969.\r\n7 . Bennis, W. G . , Organization Development: Its Nature. Orgrins. and Prospectives. Reading, Mass.: Addison-Wesley Publishing Co ., 1969.\r\n8 . Bennis, W . G ., K. D. Benne. and R. Chin. The Planning of Change. 4th ed . , New York: CBS Collgeg Publishing, 1985.\r\n9. Blake, R. R ., and J. S. Mouton. Managing Intergroup Conflict in Industry. Houston. Texas: Gulf Publishing Co., 1968.\r\n1 O. Blake. R. R. and J. S. Mouton , Solving Costly Organizatinal Conflicts. San Francisco: Jossey-Bass. Inc.,1984.\r\n1 1 . Boulding, K. E., Conflict and Defense: A General Theory. New York: Harper and Row Co ., 1963.\r\n12. Burke, w. w. and H. A. Honstein (ed.), The Social Technology of Organization Development. California: University Association. Inc ., 1972 .\r\n13. Burke, W.W. (ed.), The Cutting Edge: Current Theory and Practice in Organization Development. La Jolla. California: University Associates, Inc., 1978.\r\n\r\n\r\n14. Burke, W.W., Organization Development: Principles and Practices. Boston: Little. Brown and Company. 1982.\r\n15. Cherrington , D. J., Organizational Behavior: The Management of Individual and Organization Performance. Boston: Allyn and Bacon, Inc., 1989.\r\n16. Comstock, T. W., Communicating in Business and Industry. New York: Delmar \r\nPublishers, Inc., 1985.\r\n17. Donnelly, Jr., J. H ., J. L. Gilson, and J. M. Ivancevich, Fundamentals of Management. 6th ed., Texas : Business Publications, Inc., 1987.\r\n18. Dubrin, A. J., Fundamentals of Organizational Behavior :An Applied Perspective. New York: Peramon Press, Inc., 1974.\r\n1 9. Dunnette ,M. D. (ed.), Handbook of Industrial and Organizational Psychology. Chicago: Rand McNally. 1983.\r\n20. Feldman, D. C. and H. J. Arnold. Managing Individual and Group Behavior in Organization. New York: McGraw-Hill Co., 1903.\r\n21. French, W. L. and C. H. Bell, Jr., Organization Development :Behavioral Science Interventions for Organization Improvement . 4th ed., New Jersey: Prentice-Hall\r\n, Inc., 1990.\r\n22. Gerloff. E.A., Orgaizational Theory and Design :A Strategic Approach for Management. New York: McGrawHill Co., 1985.\r\n23. Gordon. J. R .,A Diagnostic Approach to Organizational Behavior. 2nd ed., Boston: Allyn and Bacon Co., 1987.\r\n24. Greiner, L. E. and V. E. Schein. Power and Organization Development :Mobilizing Power to Implement Change .,Reading ,Mass.: Addison-Wesley Publishing Co., 1988.\r\n25. Harvey, D. F. and D. R. Brown. An Experimental Approach to Organization Development. 3rd ed ., New Jersey: Prentice-Hall. Inc.,1988.\r\n26. Herbert. T. T., Dimension of Organizational Behavior.New York: Macmillan Publishing Co .,1976.\r\n27. Hersey. P. and K. H. Blanchard. Management of Organizational Behavior: Utilizing Human Resources. 5th ed ., New Jersey :Prentice-Hall. Inc ., 1988.\r\n28. Hunt, J. W., Managing People at Work. New York: McGraw -Hill Co ., 1986.\r\n29. Huse , E. F. and J. L. Bowditch. Behavior in Organizaions: A System Approach _to Managing. 2nd ed ., Reading Mass. :Addison-Wesley Publishing Co ., 1975.\r\n30. Huse. E. F ., Organization Development and Change. St. Paul, Minn.: West Publishing Co ., 1975.\r\n3 1. James. I. L ., Victims of Groupthink. Boston: Houghton-Miffin Co ., 1972.\r\n32. Kast. F. E. and J. E. Rosenzweig. Organization and Management: A System and Contingency Approach. 4th ed .? New York: McGraw-Hill Co ., 1985.\r\n\r\n33. Katz, D ., R. L. Kahn. and J. S. Adams. The Study of Organizations. New Jersey: Bass Publisher. 1980.\r\n34. Kimberly. J. R. and R. E. Quinn. Managing Organizational Transitions. Illinois: Richard D. Irwin. Inc .,1984.\r\n35. Lewicki, R. J. and J. A. Litterer. Negociation.Homewood. Illinois: Richard D. Irwin. Inc ., 1985.\r\n36. Lewis, P. V ., Organizational Communication: The Essence of Effective Management. 3rd ed.. New York: John. Wiley and Sons. 1987.\r\n37. Margulies. N. and J. Wallace. Organizationa1 Change : Techniques and Application. Glenview, Illinois: Scott.Foreman and Company. 1973.\r\n38. Margulies. N. and A. Raia. Conceptual Foundations of Organization Development. New York: McGraw-Hill Co.,1978.\r\n3 9 . Merry, U. and M. E. Allerhand. Developing Teams and Organizations: A Practical Handbook for Manager and Consultants. Reading, Mass.: Addison-Wesley Publishing\r\nCo., 1977.\r\n40. Milton, C. R ., Human Behavior in Organization: Three Levels of Behavior. New Jersey: Prentice-Hall, Inc .,1981.\r\n41. Patten, Jr ., T. H ., Organizational Development Through Team-Building. New York: John. Wiley and Sons. 1981.\r\n42. Plovnick. M. S .. A. E. Fry. and W. W. Burke (ed.). Organization Development : Exercises. Cases. and Reading. Boston: Little. Brown and Company. 1982.\r\n43 . Porter. L. W., E. E. Lawler III., and J. R. Hackman,Behavior in Organization. New York: McGraw-Hill Co ., 1975.\r\n44. Reitz. H. J.. Behavior in Organjzation. revised. Homewood, Illinois: Richard D. Irwin. Inc ., 1981.\r\n45. Robbins. S. P ., Managing Organizational Conflict. New Jersey: Prentice-Hall. Inc ., 1974.\r\n46 . Robbins. S. P., Organizational Behavior: Concepts .Controversies. and Applications. revised. New Jersey: Prentice-Hall. Inc ., 1983.\r\n47. Robey. D. and S. Altman (ed.) .Organization Development : Progress and Perspectives. New York: Macmillan Publishing Co ., 1982.\r\n48. Rourke. F. (ed.). Bureaucratic power in National Policy Making. 4th ed., Boston: Little. Brown and Company. 1986.\r\n49. Schein. E. H ., Organizational Psychology. 2nd ed ., New Jersey: Prentice-Hall. Inc ., 1970.\r\n50. Turner. H. A ., The Last Colony: But Whose? Cambridge: University Press. 1980.\r\n51. Walton, R. E Managing Conflict : Interpersonal Dialogue and Third-party Roles. 2nd ed ., Reading. Mass . :Addison-Vesley Publishing Co ., 1987.\r\n52. Wexley , K. N. and G. A. Yukl. Organizational Behavior and Personnel Psychology. 2nd ed ., Homewood, Illinois: Richard D. Irwin. Inc ., 1984.\r\n53. White. D ., Contemporary perspectives in Organizational Behavior. Boston: Allyn and Bacon. Inc ., 1982.\r\n(二)期刊、雜誌\r\n1 . Bigoness. W. 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描述 碩士
國立政治大學
公共行政學系
資料來源 http://thesis.lib.nccu.edu.tw/record/#B2002005473
資料類型 thesis
dc.contributor.advisor 吳定zh_TW
dc.contributor.author (Authors) 涂炳深zh_TW
dc.creator (作者) 涂炳深zh_TW
dc.date (日期) 1990en_US
dc.date (日期) 1989en_US
dc.date.accessioned 3-May-2016 14:18:24 (UTC+8)-
dc.date.available 3-May-2016 14:18:24 (UTC+8)-
dc.date.issued (上傳時間) 3-May-2016 14:18:24 (UTC+8)-
dc.identifier (Other Identifiers) B2002005473en_US
dc.identifier.uri (URI) https://ah.lib.nccu.edu.tw/item?item_id=102124-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 公共行政學系zh_TW
dc.description.abstract (摘要) 提要:現代管理學者對組織內部的衝突均抱持中性的看法，認為對衝突予以適當的管理，一樣對組織有正面功能。問題如何突破衝突情境的僵持，而在衝突的雙方建立有效的互動模式，藉以在共識的遊戲規則下，針對引發衝突的來源進行解決。因此本論文擬經由相關資料的蒐集從事文獻的探討，並輔以個案分析，透過組織發展領域中一種改善組織內部團體間關係的干預技術研究，希望能為團體間的衝突情境尋找一個良性互動模式的建構，且期做為國內管理勞資衝突的參考。\r\n本論文分為五章:第一章緒論，說明本文的研究動機、目的、方法、限制，與對團體的概念做基礎性的分析。第二章則從團體間的衝突行為做整體的分析，包括衝突的本源、衝突的類型、衝突的結果、一般管理團間衝突的方式，此章也特別探討勞資衝突的本質。第三章組織發展應用於管理團體間衝突之研究，係詳細介紹組織發展的本質及其管理團體間衝突的團體間團隊建立干預技術( Intergroup Team BuildingIntervention) 。第四章為團體間團隊建立干預技術應用於我國勞資衝突管理之研究，乃藉由國外實施此項干預技術的個案研究，探討影響其實施成敗的因素，並且從我國勞資衝突情境的特質，分析此項干預技術在我國實施時可能遭遇的問題。第五章結論，除做全文總結外，並提出研究心得與檢討。\r\n簡言之，團體間的衝突無法避免，重要的是如何依循適當的溝通管道，讓問題完整的暴露於彼此互動的過程中，由雙方共同尋找有效的解決之道，而組織發展的團體間團隊建立干預技術為此提供一個可行的途徑。zh_TW
dc.description.tableofcontents 目錄\r\n謝辭……I\r\n提要……II\r\n圖表目錄……VI.\r\n第一章 緒論\r\n..., ,\r\n第一節 研究動機、目的、方法、與本文架構……1\r\n壹、研究動機…… 1\r\n貳、研究目的…… 1\r\n參、研究方法與資料蒐集……2\r\n肆、研究限制……2\r\n伍、研究架構……2\r\n第二節 團體概念的分析……3\r\n壹、團體的定義……3\r\n貳、團體的過程……6\r\n參、團體的特質……9\r\n\r\n第二章 組織內部團體問衝突之研究……16\r\n第一節 衝突的意義……16\r\n第二節 組織內部團體問衝突的原因……18\r\n第三節 組鐵內部團體問衝突的功能與結果……21\r\n第四節 組織內部團體問衝突的類型……25\r\n壹、實作團體與幕僚團體的衝突……25\r\n貳、部門間的衝突……26\r\n參、正式團體與非正式團體的衝突……27\r\n肆、管理團體與勞工團體的衝突……28\r\n第五節 團體間衝突的模式……31\r\n第六節 團體間衝突的管理……34\r\n\r\n第三章 組織發展應用於管理團體間衝突之研究……43\r\n第一節 組織發展探討……44\r\n壹、組織發展之演進……44\r\n貳、組織發展的定義……45\r\n參、組織發展的價值觀……46\r\n肆、組織發展的假設……47\r\n伍、組織發展的本質……48\r\n陸、組織發展的目的……49\r\n第二節 組織發展方案的推動過程……50\r\n壹、干預前的準備階段……54\r\n貳、實施干預技術階段……55\r\n參、干預效果評估階段……56\r\n第三節 團體間團隊建立干預技術略述……57\r\n壹、會議前的準備工作……58\r\n貳、印象交流……61\r\n參、問題認定……63\r\n肆、組織解決問題的隨時性工作小組……64\r\n伍、問題解決……65\r\n陸、提出問題解決方案……66\r\n柴、跟催階段……66\r\n第四節 組織發展諮商者的深討……67\r\n壹、諮商者的價值系統……67\r\n貳、諮商者的角色定位……67\r\n參、干預的深度……69\r\n肆、諮商者的前置設計……69\r\n\r\n第四章團體問團隊建立干預技術應用於我國勞資衝突管理之研究……80\r\n第一節 個案探討……80\r\n壹、提要……80\r\n貳、過程……80\r\n參、檢討……88\r\n第二節 影響團體間團隊建立干預技術的成敗因素……89\r\n壹、管理者與組織成員的因素……89\r\n貳、組織發展方案本身…… 91\r\n參、諮商者的因素…… 94\r\n肆、推動組織發展方案過程的因素……97\r\n第三節 我國勞資關係的演進…… 98\r\n第四節 團體間團隊建立干預技術的應用對管理我國勞資\r\n衝突的意涵……100\r\n壹、建立勞資衝突過程中的溝通管道……100\r\n貳、進行勞資磋商的前置活動……102\r\n參、符合我國特殊的文化特質……104\r\n第五節 團體間團隊建立干預技術應用於管理我國勞資衝\r\n突之問題初探……105\r\n壹、領導者(資方)的問題……106\r\n貳、工會的問題……107\r\n參、諮商者的問題……109\r\n肆、我國企業型態的問題……109\r\n第五章 結論……117\r\n壹、本文總結……117\r\n貳、本文檢討……119\r\n參考書目……127\r\n圖\r\n1-1本文研究架構團……3\r\n1-2團體發展的四個階段……7\r\n1-3目標、凝聚力、與生產力的關係……11\r\n2-1衝突與組織績效的關係……22\r\n2-2團體間衝突的系統模式……32\r\n2-3白萊克、毛頓、薛佩德的衝突管理模式……35\r\n3-1組織發展的實作研究模式……51\r\n3-2組織發展的本質……52\r\n3-3推動組織發展方案的三個階段……53\r\n3-4舒密特與詹森對諮商者角色扮演的區分……69\r\n4-1Hillside公司參與界面衝突管理會議的人員圖……81\r\n4-2梅利與艾勒漢區分五種處理問題的分式……92\r\n表\r\n3-1團體間團隊建立干預技術之活動流程表……60\r\n3-2團體間團隊建立干預技術之印象交流表……62\r\n3-3雷拉和艾薇迪西恩預測計畫性組織變革成功與否的前置診斷表……70\r\n4-1管理團隊與工會兩方對建構彼此間良好關係的觀點……84\r\n4-2管理團隊與工會雙方對現狀的評估……85zh_TW
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#B2002005473en_US
dc.title (題名) 組織發展應用於組織內部團體間衝突管理之研究-一種管理勞資衝突的干預技術zh_TW
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) 參考書目\r\n一、中文部份\r\n(一)書籍\r\n1.井上甫著，陳瑞益譯，新時代的勞資關係-從勞資關係到勞僱關係,台北；聯經出版公司，民國七十八年一月。\r\n2.行政院研考會編著，我國行政機關辦公室自動化人文層面之研究，民國七十七年五月。\r\n3 . Ale. lnkeles等著，沙亦群譯，意識型態與社會變遷，台北；巨流出版社，民國七十二年二月。\r\n4 . Gray Dessler著，余朝權等譯，組織理論：整合結構與行為，台北：聯經出版公司，民國七十四年。\r\n5 .吳秉恩著，組織行為學，台北：華泰書局，民國七十五年七月。\r\n6. 吳定著，組織發展：理論與技術，台北：天一圖書公司，民國七十八年三月再版。\r\n7. 卓越出版社與眾望企管顧問公司聯合製作，企業現代巫醫，台北：卓越出版社，民國七十七年八月。\r\n8 . Richard Hyman著，馬康莊譯，勞工運動，台北：桂冠圖書公司，民國七十七年九月。\r\n9. 張潤書編譯，組織行為與管理，台北：五南圖書公司，民國七十四年十二月再版\r\n1 0 .高尚仁、伍錫康合著，組織行為學，台北：三民書局，民j國七十七年北：六月。\r\n1 1 .張瑞猛、楊世雄、劉志鵬合著，勞資倫理的重建，台北：國家政策研究資料中心，民七十八年四月。\r\n12. Alvin Toffler著，黃明堅譯，第三波，台北：聯經出版公司，民國七十四年。 \r\n13.處理勞資爭議之技巧與策略研討會實錄，台北:經濟部中小企業處印行，民國七十八年二月。\r\n14.張曉春等編，社會轉型-一九八五年台灣社會批判，台北:敦理出版社，民國七十五年九月。\r\n15.張天開著，現代工會運動，台北:中國文化大學出版部，民國七十六年六月。\r\n16.張潤書著，行政學，台北:三民書局，民國七十五年九月再增訂再版。\r\n17.彭文賢著，組織原理，台北:三民書局，民國七十五年九月再版。\r\n18.彭邁克編著，中國人心理學，台北:項淵文化事業有限公司，民國七十七年七月。\r\n19.楊國樞主編，中國人的心理，台北:桂冠圖書公司，民國七十七年三月。\r\n20.楊國樞主編，中國人的管理觀，台北:桂冠圖書公司，民國七十七年三月。\r\n21.鍾思嘉編譯，諮商與心理治療:理論與應用，台北:大洋出版社，民國七十六年八月四版。\r\n22.蕭新煌等策劃，企業倫理的重建，台北:管拓文化事業企管顧問公司，民國七十九年元月。\r\n\r\n(二)期刊、論文、雜誌\r\n1.李長貴撰，「勞資爭議與勞資關係」，理論與政策，第三卷第三期，頁15-21。\r\n2.李錫永撰，「主管人員衝突解決之研究」，政治大學企業管理研究所碩士論文，民國七十六年九月。\r\n3.吳焰修撰，「組織文化之研究-理論與應用之探討」，政治大學公共行政研究所碩士論文，民國七十六年七月。\r\n4.吳忠吉撰，「勞工運動與經濟發展」，理論與政策，第三卷第三期，民國七十八年四月，頁30-35。\r\n5.吳家聲撰，「勞資關係的發展與企業經營策略」，理論與政策，第三卷第三期，民國七十八年四月，頁22-29。\r\n6.林忠正撰，「台灣工會運動與勞資爭議之分析」，勞工研究季刊第98期，民國七十九年二月，頁25-46。\r\n7.林大鈞撰，「勞資關係與經濟發展」，理論與政策，第三卷第三期，民國七十八年四月，頁36-41。\r\n8.林惠民撰，「行政組織應用組織發展的探討」，政治大學公共行政研究所，民國七十四年六月。\r\n9.徐正光撰，「統合政策下的台灣勞工」，第一屈勞資關係研討會，民國76年11月20日。pp.189-204。\r\n10.莊財安撰，「推動變革如同釣魚」，管理雜誌第189期，民國七十九年三月，頁138-141。\r\n11.陳武雄撰，「把工會功能發揮到最高點，把勞資關係調和到最深處」，勞工行政第22期，民國七十九年二月，頁20-280。\r\n12.陳德禹撰，「行政組織中衝突之研究」，政治大學政治學報第4期，民國六十四年九月，頁163-212。\r\n13.張文雄撰，「組織衝突之研究」，政治大學公共行政研究所碩士論文，民國七十三年六月。\r\n14.張惠堂撰，「公共政策制訂過程衝突面之研究-杜邦設廠爭議之個案分析」，政治大學公共行政研究所碩士論文，民國七十七年六月。\r\n15.勞工統計年報，台灣省勞工處編印，民國七十八年八月。\r\n16.賴才稜撰，「非正式組織負功能之研究」，政治大學公共行政研究所碩士論文，民國六十九年六月。\r\n17.衛民撰，「勞資關係的範疇與研究方法」，勞工行政第20期，\r\n民國七十八年十二月，頁36-43。\r\n18.盧偉斯撰，「組織學習理論之研究-行動理論觀點與行政組織應用之探討」，政治大學公共行政研究所碩士論文，民國七十六年六月。\r\n\r\n二、英文部分\r\n（一）書籍\r\n1. 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Texas: Gulf Publishing Co., 1968.\r\n1 O. Blake. R. R. and J. S. Mouton , Solving Costly Organizatinal Conflicts. San Francisco: Jossey-Bass. Inc.,1984.\r\n1 1 . Boulding, K. E., Conflict and Defense: A General Theory. New York: Harper and Row Co ., 1963.\r\n12. Burke, w. w. and H. A. Honstein (ed.), The Social Technology of Organization Development. California: University Association. Inc ., 1972 .\r\n13. Burke, W.W. (ed.), The Cutting Edge: Current Theory and Practice in Organization Development. La Jolla. California: University Associates, Inc., 1978.\r\n\r\n\r\n14. Burke, W.W., Organization Development: Principles and Practices. Boston: Little. Brown and Company. 1982.\r\n15. Cherrington , D. J., Organizational Behavior: The Management of Individual and Organization Performance. Boston: Allyn and Bacon, Inc., 1989.\r\n16. Comstock, T. W., Communicating in Business and Industry. New York: Delmar \r\nPublishers, Inc., 1985.\r\n17. Donnelly, Jr., J. H ., J. L. Gilson, and J. M. Ivancevich, Fundamentals of Management. 6th ed., Texas : Business Publications, Inc., 1987.\r\n18. Dubrin, A. J., Fundamentals of Organizational Behavior :An Applied Perspective. New York: Peramon Press, Inc., 1974.\r\n1 9. Dunnette ,M. D. (ed.), Handbook of Industrial and Organizational Psychology. Chicago: Rand McNally. 1983.\r\n20. Feldman, D. C. and H. J. Arnold. Managing Individual and Group Behavior in Organization. New York: McGraw-Hill Co., 1903.\r\n21. French, W. L. and C. H. Bell, Jr., Organization Development :Behavioral Science Interventions for Organization Improvement . 4th ed., New Jersey: Prentice-Hall\r\n, Inc., 1990.\r\n22. Gerloff. E.A., Orgaizational Theory and Design :A Strategic Approach for Management. New York: McGrawHill Co., 1985.\r\n23. Gordon. J. R .,A Diagnostic Approach to Organizational Behavior. 2nd ed., Boston: Allyn and Bacon Co., 1987.\r\n24. Greiner, L. E. and V. E. Schein. Power and Organization Development :Mobilizing Power to Implement Change .,Reading ,Mass.: Addison-Wesley Publishing Co., 1988.\r\n25. Harvey, D. F. and D. R. Brown. An Experimental Approach to Organization Development. 3rd ed ., New Jersey: Prentice-Hall. Inc.,1988.\r\n26. Herbert. T. T., Dimension of Organizational Behavior.New York: Macmillan Publishing Co .,1976.\r\n27. Hersey. P. and K. H. Blanchard. Management of Organizational Behavior: Utilizing Human Resources. 5th ed ., New Jersey :Prentice-Hall. Inc ., 1988.\r\n28. Hunt, J. W., Managing People at Work. New York: McGraw -Hill Co ., 1986.\r\n29. Huse , E. F. and J. L. Bowditch. Behavior in Organizaions: A System Approach _to Managing. 2nd ed ., Reading Mass. :Addison-Wesley Publishing Co ., 1975.\r\n30. Huse. E. F ., Organization Development and Change. St. Paul, Minn.: West Publishing Co ., 1975.\r\n3 1. James. I. L ., Victims of Groupthink. Boston: Houghton-Miffin Co ., 1972.\r\n32. Kast. F. E. and J. E. Rosenzweig. 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