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題名 會計師事務所查帳人員工作壓力相關因素與因應方法之研究
作者 黃健平
貢獻者 鍾思嘉
黃健平
日期 1987
上傳時間 4-May-2016 17:11:17 (UTC+8)
摘要 論文提要
參考文獻 參考文獻
一、中文部份
1.王青祥，組織溝通、決策參與、個人特質、角色壓力與工作態度的關係，國立政治大學心理研究所碩士論文，民國74年。
2.林良楓，會計師事務所查帳員工作滿足與組織承諾之研究，民國73年。
3.侯望倫，工作壓力的實證研究－組織氣候、角色特性、人格特質與壓力症狀的關係，國立政治大學企業管理研究所碩士論文，民國73年。
4.徐瑞，如何避免工作負荷超載，天下雜誌，民國72年7月號，頁114~115。
5.許文源，我國基層公務人員工作疲乏之影響因素－一個因果模式的驗證，國立政治大學公共行政研究所碩士論文，民國74年。
6.許是杰譯，企業家的心理壓力，中國生產力中心出版，民國70年，
7.郭修旭，電信話務人員心理變數與工作壓迫感及服務績效之實證研究，國立交通大學管理科學研究所碩士論文，民國71年。
8.陳甦彰，組織成員工作壓迫感之個案實證研究，國立交通大學管理科學研究所碩士論文，民國70年。
9.廖素華，國小校長領導方式，教師人格特質與教師工作滿足的關係，國立政治大學教育研究所碩士論文，民國67年。
10.張曉春，專業人員工作疲乏研究模式－以社會工作員為例，思與言雜誌，第21卷第1期，1983年5月，及第21卷第2期，1983年7月，頁60~80。
11.鄭得臣，領導型態、角色壓力、核心生活情趣與組織承諾的關係，國立政治大學心理研究所碩士論文，民國74年。
12.鍾思嘉，倒扣和不倒扣計分指導語與常模參照和效標參照測驗情境對國中學生情境焦慮的影響，教育與心理研究，第5期，頁263~281
13.羅耀宗，如何化解工作壓力，管理雜誌第107期，民國72年，頁58~61
14.蘇慈玲，臺灣會計師事務所員工工作滿足之研究，國立政治大學會計研究所碩士論文，民國69年。


二英文部份
1. Bedeian, A.G., & Armenakis, A. A. (1981). A pathanalytic study of the consequences of role conflict and ambiguity. Academy of Management Journal, Vol 24, pp. 417-424.
2. Beehr, T. A. (1976). Perceived situational moderators of the relationship between subject role ambiguity and role strain. Journal of Applied Psychology, Vol.61, pp.35-40.
3. Beehr, T.A., & Newman, J.E. (1978). Job stress, employ health, and organizational effectiveness: a facet analysis, model and literature review. Personnel Psychology, Vol 31, pp. 665–699.
4. Beehr, T.A., Walsh, J.T., & Taber, T. D. (1976) . Relationship of stress to individually and organizationally value states: high order needs as a moderator. Journal of Applied Psychology, Vol.61, pp. 41-47.
5. Blau, G. (1981). An empirical investigation of job stress, social support, service length, and job strain. Organizational Behavior and Human Performance, Vol. 27, pp. 279–302.
6. Brief, A.P., & Aldag, R.J. (1976). Correlates of role indices. Journal of Applied Psychology, Vol. 61, pp. 468-472.
7. Brief, A. P., Schuler, R.S., & Van Sell, M. (1981). Managing job stress. Boston: Little, Brown and Company.
8. Burke, R.J., & Weir, T. (1980). Coping with the stress of managerial occupations. In Cooper, C. L., & Payne, R. (Eds.), Current concerns in occupational stress. New York: John Wiley & Sons.
9. Chisholm, R. F., Kasl, S.V., & Eskenazi, B. (1983). The nature and predictors of job related tension in a crisis situation: reactions of nuclear worker to the three miles island accident. Academy of Management Journal, Vol. 26, pp. 385-405.
10. Cooper, C. L., & Marshall, J. (1978). Sources of Managerial and white collar stress. In Cooper, C. L., & Payne, R. (Eds.), Stress at work. New York: John Wiley & Sons.
11. Fisher, C. D., & Gitelson, R. (1983). A meta-analysis of the correlates of role conflict and ambiguity. Journal of Applied Psychology, Vol. 68, pp. 320-333.
12. French, J. R. P. JR., Roger, W., & Cobb, S. (1974). Adjustment as person-environment fit. In Koelho, G. V. Hamburg, D.A., & Adams, J. E. (Eds.), Coping and adaption. New York: Basic Books. pp. 316– 333.
13. Frew, D.R. (1974). Transcendental. meditation and productivity. Academy of Management Journal, Vol. 17, pp. 362-368.
14. Fuller, G. D. (1978). Current states of biofeedback in clinical practie. American Psychologist, Vol. 33, pp. 39-48.
15. Gains, J., & Jermier, J.M. (1983). Emotional exhaustion in high stress organization. Academy of Management Journal, Vol. 26, pp. 567–586.
16. Gavin, J. F. (1977). Occupational mental healthforces and trends. Personnel, Vol. 56, pp. 198– 201.
17. Gupta, N., & Beehr, T.A. (1979). Job stress and employee behaviors. Organizational Behavior and Human Performance, Vol. 23, pp. 373-387.
18. Hall, D.T. & Mansfield, R. (1971). Organizational and individual response to external stress. Administrative Science Quarterly, Vol. 16, pp. 533-547.
19. Hamner, W. C. , & Tosi, H. L. (1974). Relationships of role conflict and role ambiguity to job involvement measures. Journal of Applied Psychology.
Vol.59, pp.497-499.
20. House, J. S., & Rizzo, J. R. (1972). Role conflict and ambiguity as critical variables in a model of organizational behavior. Organizational Behavior and Human Performance. Vol. 7, pp. 467–505.
21. Ivancevich, J. M., & Donnelly, JR. J. H. (1974). A study of role clarity and need for clarity for three occupational groups. Academy of Management Journal, Vol. 17, pp. 28-38.
22. Johnson, T. W., & Stinson, J.E. (1975). Role ambiguity, role conflict, and satisfaction: moderating effects of individual difference. Journal of Applied Psychology, Vol. 60, pp. 329-333.
23. Kahn, R. L. (1974). Conflict, ambiguity, and overload: three elements in job stress. In McLean, A. (Ed.), Occupational stress. Illinois: Charles C. Thomas Publisher.
24. Kahn, R. L., Wolfe, D.M., Quinn, R.P., Snoek, J. D., & Rosenthal, R. A. (1964). Organizational stress: studies in role conflict and ambiguity. New York: John Wiley & Sons.
25. Kuna, D. J. (1975). Meditation and work. Vocational Guidance Quarterly, Vol. 23, pp. 342–346.
26. La Rocco, J. M., & Jones, A. P. (1978). Co-worker and leader support as moderators of stress-strain relationships in work situations. Journal of Applied Psychology, Vol. 63, pp. 629–634.
27. Latack, J.C. (1984). Career transitions with organizations: an exploratory study of work, nonwork and coping strategies. Organizational Behavior and Human Performance, Vol. 34, pp. 296–322.
28. Latack, J.C. (1986). Coping with job stress: measures and future directions for scale development. Journal of Applied Psychology, Vol. 71, pp. 377–385.
29. Lazarus, R.S., Averill, J.R., & Option, E. M. JR. (1974). The Psychology of coping: issues of research and assessment. In Coelho, G.V., Hamburg, D.A., & Adams, J. E. (Eds.), Coping and adaption. New York: Basic Books, pp. 249–315.
30. Lyons, T. F. (1971). Role clarity, need for clarity, satisfaction, tension, and withdrawal. Organizational Behavior and Human Performance, Vol.6, pp. 99-110.
31. Martin, T. N. , & Schermerhorm, J. R. JR. (1983). Work and Nonwork influence on health: a research agenda using inability to leave as a critical variable. Academy of Management Review, Vol. 8, pp. 650-659.
32. Matteson, M.T. , & Ivancevich, J. M. (1982). Managing job stress and health. New York: Free Press.
33. McGrath, J. E. (1976). Stresses and behavior in organization. In Dunnette, M.D. (Ed.), Handbook of industrial and organizational psychology, Chicago: Rand McNally.
34. Miles, R. H. (1976). A comparison of the relative impacts of role perceptions of ambiguity and conflict by role. Academy of Management Journal, Vol. 19, pp. 25-35.
35. Miles, R. H., & Petty, M. M. (1975). Relationships between role clarity, need for clarity, job tension, and satisfaction for supervisory and nonsupervisory roles. Academy of Management Journal, Vol. 18, pp. 877–883.
36. Moos, R. H., & Billings, A.G. (1982). Conceptualizing and measuring coping resources and process. In Goldberg, L., & Breznitz, S. (Eds.), Handbook of stress: theorical and clinical aspects. New York: Free Press.
37. Morris, J. H., & Snyder, R.A. (1979). A second look at need for achievement and need for autonomy as moderators of role perception-outcome relationships. Journal of Applied Psychology, Vol.64, pp. 173-178.
38. Mossholder, K. W., Bedeian, A.G., & Armenakis, A. A. (1981). Role perceptions, satisfactions, and performance: moderating effects of self-esteem and organizational level. Organizational Behavior and Human Performance, Vol. 28, pp. 224 –234.
39. Newman, J. E., & Beehr, T.A. (1979). Personal and organizational strategies for handling job stress: review of research and opinion. Personnel Psychology, Vol. 32, pp. 1-43.
40. Parker, D.F., & De Cotiis, T.A. (1983). Organizational deterimant of job stress. Organizational Behavior and Human Performance, Vol. 32, pp. 160–177.
41. Sales, S.M. (1969). Organizational role as a risk factor in coronary heart disease. Administrative Science Quarterly, Vol. 14, pp.325-336.
42. Schuler, R. S. (1980). Definition and conceptualization of stress in organization. Organizational Behavior and Human Performance, Vol. 25, pp. 184-215.
43. Selye, H. (1974). Stress without distress. New York: Lippincott.
44. Tosi, H. (1971). Organization stress as a moderators of the relationship between influence and role response. Academy of Management Journal, Vol. 14, pp. 7-20.
45. Van Sell, M., Brief, A. P., & Schuler, R.S. (1981). Role conflict and role ambiguity: integration of the literature and directions for future research. Human Relations, Vol. 34, pp. 43-71.
46. White, R. W. (1974). Strategies of adaption: an attempt at systematic description. In Coelho, G. V., Hamburg, D.A., & Adams, J.E. (Eds.), Coping and adaption. New York: Basic Books. pp. 47-68.
47. Winnubst, J. A. M. (1984). Stress in organization. In Drench, P. J. D., Thierry, H., Willems, P. J., & De Wolff, C. J. (Eds.), Handbook of work and organizational psychology. New York: John Wiley & Sons. pp. 553-571.
描述 碩士
國立政治大學
會計學系
資料來源 http://thesis.lib.nccu.edu.tw/record/#B2002006276
資料類型 thesis
dc.contributor.advisor 鍾思嘉zh_TW
dc.contributor.author (Authors) 黃健平zh_TW
dc.creator (作者) 黃健平zh_TW
dc.date (日期) 1987en_US
dc.date.accessioned 4-May-2016 17:11:17 (UTC+8)-
dc.date.available 4-May-2016 17:11:17 (UTC+8)-
dc.date.issued (上傳時間) 4-May-2016 17:11:17 (UTC+8)-
dc.identifier (Other Identifiers) B2002006276en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/90894-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 會計學系zh_TW
dc.description.abstract (摘要) 論文提要zh_TW
dc.description.tableofcontents 目錄
第一章 緒論………1
第一節 研究動機與目的………1
第二節 研究假設………3
第三節 研究架構………4
第四節 研究限制………6
第二章 文獻探討………7
第一節 工作壓力………7
第二節 角色壓力………16
第三節 因應方法………21
第四節 人口統計變項………26
第三章 研究方法………30
第一節 研究對象及施測過程………30
第二節 測量工具………34
第三節 統計方法………47
第四章 研究結果………49
第一節 查帳人員在各變項上得分之整體分析………49
第二節 預測變項與效標變項之簡單相關分析………54
第三節 預測變項與效標變項之典型相關分析………56
第四節 預測變項對各效標變項之逐步迴歸分析………59
第五節 人口統計變項之分析………62
第六節 症狀處理之進一步分析………72
第五章 討論與建議………76
第一節 假設的驗證………76
第二節 結論………77
第三節 討論………80
第四節 建議………84
參考文獻………87

圖表目次
圖1-1 本論文研究架構………5
圖2-1 壓力與績效之關係圖………10
圖2-2 社會環境模式………15
表3-l 查帳人員問卷發出及收回數目統計表………31
表3-2 非查帳人員問卷發出及收回數目統計表………31
表3-3 查帳人員基本資料統計表………32
表3-4 角色壓力之因素分析表………37
表3-5 控制與逃避方法之因素分析表………43
表4-1 查帳人員在各變項之得分型態表………50
表4-2 部門別變異數分析表………51
表4-3 部門別角色模糊之多重比較表………53
表4-4 部門別角色過度負荷之多重比較表………53
表4-5 部門別工作焦慮之多重比較表………53
表4-6 部門別健康困擾之多重比較表………53
表4-7 預測變項與效標變項之簡單相關表………55
表4-8 典型相關分析摘要表………57
表4-9 典型因素負荷量彙總表………58
表4-10 逐步迴歸分析表………60
表4-11 人口統計變項之變異數分析表………63
表4-12 事務所規模之健康困擾多重比較表………65
表4-13 事務所規模之離職意願多重比較表………66
表4-14 學歷別之工作焦慮多重比較表………66
表4-15 學歷別之健康困擾多重比較表………66
表4-16 學歷別之一般滿足多重比較表………67
表4-17 學歷別之內在滿足多重比較表………67
表4-18 學歷別之外在滿足多重比較表………67
表4-19 年齡別之一般滿足多重比較表………67
表4-20 年齡別之內在滿足多重比較表………68
表4-21 年齡別之外在滿足多重比較表………68
表4-22 年齡別之離職意願多重比較表………68
表4-23 職位別之工作焦慮多重比較表………68
表4-24 職位別之一般滿足多重比較表………69
表4-25 職位別之內在滿足多重比較表………69
表4-26 職位別之外在滿足多重比較表………69
表4-27 職位別之離職意願多重比較表………69
表4-28 年資別之健康困擾多重比較表………70
表4-29 年資別之一般滿足多重比較表………70
表4-30 年資別之內在滿足多重比較表………71
表4-31 年資別之離職意願多重比較表………71
表4-32 症狀處理各因應方法之得分統計表………72
表4-33 症狀處理各因應方法與效標變項之相關表………74		zh_TW
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#B2002006276en_US
dc.title (題名) 會計師事務所查帳人員工作壓力相關因素與因應方法之研究zh_TW
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) 參考文獻
一、中文部份
1.王青祥，組織溝通、決策參與、個人特質、角色壓力與工作態度的關係，國立政治大學心理研究所碩士論文，民國74年。
2.林良楓，會計師事務所查帳員工作滿足與組織承諾之研究，民國73年。
3.侯望倫，工作壓力的實證研究－組織氣候、角色特性、人格特質與壓力症狀的關係，國立政治大學企業管理研究所碩士論文，民國73年。
4.徐瑞，如何避免工作負荷超載，天下雜誌，民國72年7月號，頁114~115。
5.許文源，我國基層公務人員工作疲乏之影響因素－一個因果模式的驗證，國立政治大學公共行政研究所碩士論文，民國74年。
6.許是杰譯，企業家的心理壓力，中國生產力中心出版，民國70年，
7.郭修旭，電信話務人員心理變數與工作壓迫感及服務績效之實證研究，國立交通大學管理科學研究所碩士論文，民國71年。
8.陳甦彰，組織成員工作壓迫感之個案實證研究，國立交通大學管理科學研究所碩士論文，民國70年。
9.廖素華，國小校長領導方式，教師人格特質與教師工作滿足的關係，國立政治大學教育研究所碩士論文，民國67年。
10.張曉春，專業人員工作疲乏研究模式－以社會工作員為例，思與言雜誌，第21卷第1期，1983年5月，及第21卷第2期，1983年7月，頁60~80。
11.鄭得臣，領導型態、角色壓力、核心生活情趣與組織承諾的關係，國立政治大學心理研究所碩士論文，民國74年。
12.鍾思嘉，倒扣和不倒扣計分指導語與常模參照和效標參照測驗情境對國中學生情境焦慮的影響，教育與心理研究，第5期，頁263~281
13.羅耀宗，如何化解工作壓力，管理雜誌第107期，民國72年，頁58~61
14.蘇慈玲，臺灣會計師事務所員工工作滿足之研究，國立政治大學會計研究所碩士論文，民國69年。


二英文部份
1. Bedeian, A.G., & Armenakis, A. A. (1981). A pathanalytic study of the consequences of role conflict and ambiguity. Academy of Management Journal, Vol 24, pp. 417-424.
2. Beehr, T. A. (1976). Perceived situational moderators of the relationship between subject role ambiguity and role strain. Journal of Applied Psychology, Vol.61, pp.35-40.
3. Beehr, T.A., & Newman, J.E. (1978). Job stress, employ health, and organizational effectiveness: a facet analysis, model and literature review. Personnel Psychology, Vol 31, pp. 665–699.
4. Beehr, T.A., Walsh, J.T., & Taber, T. D. (1976) . Relationship of stress to individually and organizationally value states: high order needs as a moderator. Journal of Applied Psychology, Vol.61, pp. 41-47.
5. Blau, G. (1981). An empirical investigation of job stress, social support, service length, and job strain. Organizational Behavior and Human Performance, Vol. 27, pp. 279–302.
6. Brief, A.P., & Aldag, R.J. (1976). Correlates of role indices. Journal of Applied Psychology, Vol. 61, pp. 468-472.
7. Brief, A. P., Schuler, R.S., & Van Sell, M. (1981). Managing job stress. Boston: Little, Brown and Company.
8. Burke, R.J., & Weir, T. (1980). Coping with the stress of managerial occupations. In Cooper, C. L., & Payne, R. (Eds.), Current concerns in occupational stress. New York: John Wiley & Sons.
9. Chisholm, R. F., Kasl, S.V., & Eskenazi, B. (1983). The nature and predictors of job related tension in a crisis situation: reactions of nuclear worker to the three miles island accident. Academy of Management Journal, Vol. 26, pp. 385-405.
10. Cooper, C. L., & Marshall, J. (1978). Sources of Managerial and white collar stress. In Cooper, C. L., & Payne, R. (Eds.), Stress at work. New York: John Wiley & Sons.
11. Fisher, C. D., & Gitelson, R. (1983). A meta-analysis of the correlates of role conflict and ambiguity. Journal of Applied Psychology, Vol. 68, pp. 320-333.
12. French, J. R. P. JR., Roger, W., & Cobb, S. (1974). Adjustment as person-environment fit. In Koelho, G. V. Hamburg, D.A., & Adams, J. E. (Eds.), Coping and adaption. New York: Basic Books. pp. 316– 333.
13. Frew, D.R. (1974). Transcendental. meditation and productivity. Academy of Management Journal, Vol. 17, pp. 362-368.
14. Fuller, G. D. (1978). Current states of biofeedback in clinical practie. American Psychologist, Vol. 33, pp. 39-48.
15. Gains, J., & Jermier, J.M. (1983). Emotional exhaustion in high stress organization. Academy of Management Journal, Vol. 26, pp. 567–586.
16. Gavin, J. F. (1977). Occupational mental healthforces and trends. Personnel, Vol. 56, pp. 198– 201.
17. Gupta, N., & Beehr, T.A. (1979). Job stress and employee behaviors. Organizational Behavior and Human Performance, Vol. 23, pp. 373-387.
18. Hall, D.T. & Mansfield, R. (1971). Organizational and individual response to external stress. Administrative Science Quarterly, Vol. 16, pp. 533-547.
19. Hamner, W. C. , & Tosi, H. L. (1974). Relationships of role conflict and role ambiguity to job involvement measures. Journal of Applied Psychology.
Vol.59, pp.497-499.
20. House, J. S., & Rizzo, J. R. (1972). Role conflict and ambiguity as critical variables in a model of organizational behavior. Organizational Behavior and Human Performance. Vol. 7, pp. 467–505.
21. Ivancevich, J. M., & Donnelly, JR. J. H. (1974). A study of role clarity and need for clarity for three occupational groups. Academy of Management Journal, Vol. 17, pp. 28-38.
22. Johnson, T. W., & Stinson, J.E. (1975). Role ambiguity, role conflict, and satisfaction: moderating effects of individual difference. Journal of Applied Psychology, Vol. 60, pp. 329-333.
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