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題名 在臺外資企業職員績效評估制度之研究 : 以十一家外商公司為例
作者 朱成
貢獻者 司徒達賢
朱成
日期 1986
上傳時間 5-May-2016 13:51:56 (UTC+8)
摘要 論文提要
參考文獻 參考書目
一、中文部份
1. D.L.Kirkpatrick, 林能敬編譯，績效考核與輔導實務，台北：清華管理科學圖書中心，民國七十四年二版。
2.許士軍，黃榮次合譯，彼德杜拉克論管理，台北：成文出版社，民國六十六年一版。
3.龜岡大郎著，許曉華譯，IBM的人事管理，台北：卓越出版社，民國七十四年十一版
4. Michael LeBoeuf, (The Greatest Mauagement Principle in the World` )，黃志典譯，世界上最偉大的管理原則，台北：長河出版社，民國七十四年一版。
5.謝安田著，人事管理，台北：自版，民國七十二年二版。

二、英文部份
1. Baker, H. Kent and Philip I. Morgan. "Two Goals in Every Performance Appraisal." Personnel Journal (September 1984).
2. Benneis, Warren G. "Chairman Mac in Perspective." HBR: Performance Appraisal Series (Reprinted from HBR, Sep-Oct 1972).
3. Bianco, Virginia. "In Praise of Performance." Personnel Journal (June 1984).
4. Breaugh, James A. "Relationships between Recruiting Sources and Employee Performance, Absenteeism, and Work Attitudes" Academy of Management Journal (March 1981).
5. Burchett, shelley R. "Performance Appraisal and the haw. Personnel (July 1985).
6. Burke, Ronald J. and Linda J. Kemball. Introduction to Management Practice. New York: McGrew-Hill, 1981.
7. Burke, Ronald J. William Weitzel, and Tamara Weir, Personnel Psychology, 1978.
8. Cascio, Wayne F. Applied Psychlolgy in Personnel Management. Virginia: Reston, 1982.
9. Coleman, Charles J. "Avoiding the Pitfalls in Results-Oriented Appraisals." Personnel (November–December 1985).
10. Connellan, Thomas K. How to Improve Human Performance. Harper & Row, 1978.
11. Denisi, Angelo S. Thomas P. Cafferty, and Bruce M. Meglino. Behavior in Orgainzation, Boston: Allyn & Bacon, 1984.
12. Denisi, Angelo S. "Profiles of Performance, Performance Evaluations and Personnel Decisions." Academy of Management Journal (septomber 1981).
13. Dessler, Garry. Human Behavior Improving Performance at work. Virginia: Reston, 1980.
14. Drucker, Peter F. Management: Tasks. Responsibility. Practice. New York: Harper and Row, 1974.
15. Edwards, Mark R. "Productivity Improvement Through Innovation In Performance Appraisal.” Public Personnel Management Journal, (Vol. 12, No. 7, 1983).
16. Flanagan, John C. and Robert K. Burns. "The Employee Performance Record: a new appraisal & development tool." HBR: Performance Appraisal Series. (Reprinted from HBR: Sep-Oct 1955)
17. Fletcher, clive. "What`s New in Performance Appaisal." Personnel Management. (Feb. 1984).
18. Gibb, Peter. "Appraisal Goals & Controls." Personnel Journal. (August 1985).
19. Glueck, William F. Foundation of Personnel. Texas: 1979.
20. Greenbrg, Herbert M. and Jeanne Greenberg." Job Matching for better Sales Performance.” HBR. (Sep-Oct 1980)
21. Holley, William H. and Kenneth M. Jenniys. Personnel Management. Chicago: Dryden, 1983.
22. Jucius, Michael J. Personnel Management. IR WIN: 1979.
23. Kelly, Philip R. "ReAppraisal of Appraisal." HBR: Performance Appraisal Series. (Reprinted from HBR May-June, 1958).
24. Kindall, Alva F. and James Gatza. "Positive Program for Performance Appraisal. HBR: Performance Appraisal Series. (Reprinted from HBR Nov-Dec, 1963).
25. Lanza, Peggy. "Team Appraisal." Personnel Journal." (March 1985).
26. Lasagna, John B. "Make your MBO Pragmatic." HBR: Performance Appraisal Series. (Reprinted from HBR, Nov–Dec, 1971).
27. Latham, Gary P. and Kenneth N. Wexley, Increasing Productivity through Performance Appraisal. Addison-Wesley Publishing Co. 1981.
28. Levinson, Harry. "Management by whose objectives." HBR: Performance Appraisal Series. (Reprinted from HBR July-August, 1970)
29. Levinson, Harry. "Criteria for choosing chief Executives." HBR (July-Angust, 1980).
30. Levinson, Harry. "Appraisal of what performance." HBR. (July-August, 1976).
31. McGregor, Douglas, "An Uneasy look at Performance Appraisal. HBR: Performance Appraisal Series. (Reprinted from HBR Sep-Oct, 1972).
32. Meyer, Herbert H. Emanuel Kony. and John R.P. French Jr." Split Roles in Performance Appraisal." HBR: Performance Appraisal series. (Reprinted from HBR Jan-Feb. 1965).
33. Middlemist, etal, Organization Behavior: applied concepts. Chicago: Science Research Association, 1981.
34. Mathis, Robert L. and John H. Jackson. Personnel Haman Resources Management. West Publishing Company, 1985.
35. Mayfield, Harold. "In Defence of Performance Appraisal." HBR: Performance Appraisal Series. (Reprinted from HBR May-April, 1960).
36. Oliver, John E. "Performance Appraisal That Fit." Personnel Journal (July, 1985).
37. Oberg Winston. "Make Performance Apparaisal Relevant." HBR: Performance Appraisal Series. (Reprinted from HBR Jan-Feb. 1972).
38. Pryor, Roger. "A fresh approach to performance appraisal." Personnel Management. (Juue 1985).
39. Reed, Paul R. and Mark J. Kroll." A Two-Perspective Approach to performance Appraisal," Personnel. (Oct, 1985)
40. Rieder, George A. "Performance review-a mixed bag." HBR: July-August. (1973).
41. Rowland, Kendrith M. Gerald R. Terris, and Jay. L. Sherman, Current Issue in Personnel Management. Boston: Allyn & Bacon, 1983.
42. Slattery, Paul D. "Performance Appraisal without stress." Personnel Journal. (Feb 1985).
43. Sloan, Stanley, and Alton C. Johnson "New Context of Personnel Appraisal." HBR: Performance Appraisal Serise. (Reprinted form HBR Nov-Dec, 1968).
44. Thompon, Poul H. and Gene W. Dalton. "Performance Appraisal: managers beware." HBR: Performance Appraisal Series. (Reprinted from HBR Jan-Feb. 1970).
45. Werther, William B. and Keith Devis, Personnel Management and Human Resources. New-York: 1981.
46. White, B. Frank. and Louis B. Barnes. "Power Network in the appraisal process." HBR: Performance Appraisal Serces. (Reprinted from HBR May-June, 1971).
47. Yager, Ed. "A critique of performance appraisal systems." Personnel Journal. (Feb. 1981).
描述 碩士
國立政治大學
企業管理學系
資料來源 http://thesis.lib.nccu.edu.tw/record/#B2002006441
資料類型 thesis
dc.contributor.advisor 司徒達賢zh_TW
dc.contributor.author (Authors) 朱成zh_TW
dc.creator (作者) 朱成zh_TW
dc.date (日期) 1986en_US
dc.date.accessioned 5-May-2016 13:51:56 (UTC+8)-
dc.date.available 5-May-2016 13:51:56 (UTC+8)-
dc.date.issued (上傳時間) 5-May-2016 13:51:56 (UTC+8)-
dc.identifier (Other Identifiers) B2002006441en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/91187-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理學系zh_TW
dc.description.abstract (摘要) 論文提要zh_TW
dc.description.tableofcontents 目錄
論文提要………壹
序言………?
圖目錄………陸
表目錄………捌
附錄目錄………拾
第一章 導論………1
第一節 研究動機與目的………1
第二節 研究對象及範圍………2
第三節 資料蒐集及分析方法………3
第四節 本文架構………5
第五節 操作性定義………11
第六節 研究限制………12
第二章 績效評估制度的規劃階段………14
第一節 績效評估與組織的關係及其目的………14
第二節 蒐集資訊………19
第三節 個案公司實際作法………22
第四節 個案公司規劃程序之比較………51
第三章 績效評估制度的執行階段………66
第一節 績效評估的途徑及方法………66
第二節 執行評估的人員………90
第三節 評估時機………96
第四節 個案公司實際作法………98
第五節 個案公司執行程序之比較………123
第四章 績效評估制度的檢討階段………147
第一節 ?饋及面談制度………147
第二節 個案公司實際作法………150
第三節 個案公司檢討程序之比較………155
第五章 績效評估制度應注意事項………162
第一節 績效評估失敗的原因………162
第二節 如何確使績效評估運作成功………170
第三節 法律問題………172
第六章 結論與建議………176
第一節 結論………176
第二節 建議………177
參考書目………179


圖目錄
1-1　分析架構………5
1-2　績效評估制度的重要元素………6
1-3　評估及輔導程序………6
1-4　績效評估步驟………7
1-5　績效評估程序………7
1-6　績效評估程序………8
1-7　行為分析模式………8
1-8　績效評估程序………9
2-1　影響績效評估的因素………16
2-2　資訊甲公司績效評估流程圖………23
2-3　資訊甲公司目標設定程序圖………25
2-4　資訊甲公司組織目標流程圖………27
2-5　資訊乙公司績效評估流程圖………29
2-6　資訊丙公司績效評估流程圖………32
2-7　電子甲公司績效評估流程圖………34
2-8　電子乙公司績效評估流程圖………37
2-9　電子丙公司績效評估流程圖………39
2-10　金融甲公司績效評估流程圖（主管級）………41
2-11　金融甲公司績效評估流程圖（一般人員）………42
2-12　金融乙公司績效評估流程圖（主管人員）………44
2-13　金融乙公司績效評估流程圖（一般人員）………45
2-14　金融丙公司績效評估流程圖………46
2-15　化學製品甲公司績效評估流程圖（主管人員）………48
2-16　化學製品甲公司績效評估流程圖（一般人員）………48
2-17　化學製品乙公司績效評估流程圖………50
3-1　資訊甲公司評估程序………97
3-2　績效薪資對照圖………109
3-3　電丙公司比例分配圖………114
5-1　組織和個人目的之衝突………114


表目錄
1-1　個案公司規模及背景介紹………4
2-1　資訊業個案公司績效評估目的比較表………51
2-2　資訊業個案公司蒐集資訊比較表………53
2-3　資訊業個案公司評估制度與母公司的關係………54
2-4　電子業個案公司績效評估目的比較表………54
2-5　電子業個案公司蒐集資訊比較表………56
2-6　電子業個案公司評估制度與母公司的關係………56
2-7　金融業個案公司績效評估目的比較表………57
2-8　金融業個案公司蒐集資訊比較表………58
2-9　金融業個案公司評估制度與母公司的關係………59
2-10　化學製品業個案公司績效評估目的比較表………60
2-11　化學製品業個案公司蒐集資訊比較表………61
2-12　化學製品業個案公司評估制度與母公司的關係………61
3-1　評核尺度法………73
3-2　檢核表法………71
3-3　強迫選擇法………76
3-4　行為附著評核尺度法（BARS）………78
3-5　排列法………79
3-6　水準點比較法………81
3-7　強迫分配法………81
3-8　點數分配法………83
3-9　評述法………87
3-10　行為觀察尺度法………88
3-11　資甲公司評估表………100
3-12　資乙公司評估表（一般人員）………105
3-13　資乙公司評估表（銷售人員）………106
3-14　資乙公司評估表（主管人員）………108
3-15　資訊業個案公司評估方法比較表………124
3-16　資訊業個案公司評估標準比較表………125
3-17　資訊業個案公司評估結果比較表………128
3-18　電子業個案公司評估方法比較表………129
3-19　電子業個案公司評估標準比較表………129
3-20　電子業個案公司評估結果比較表………132
3-21　金融業個案公司評估方法比較表………133
3-22　金融業個案公司評估標準比較表………133
3-23　金融業個案公司評估結果比較表………135
3-24　化學製品業個案公司評估方法比較表………137
3-25　化學製品業個案公司評估標準比較表………137
4-1　資訊業個案公司?饋制度比較表………155
4-2　電子業個案公司?饋制度比較表………156
4-3　金融業個案公司?饋制度比較表………157
4-4　化學製品業個案公司?饋制度比較表………158


附錄目錄
附錄一　訪問問卷………185
附錄二　個案公司背景介紹………193		zh_TW
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#B2002006441en_US
dc.title (題名) 在臺外資企業職員績效評估制度之研究 : 以十一家外商公司為例zh_TW
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) 參考書目
一、中文部份
1. D.L.Kirkpatrick, 林能敬編譯，績效考核與輔導實務，台北：清華管理科學圖書中心，民國七十四年二版。
2.許士軍，黃榮次合譯，彼德杜拉克論管理，台北：成文出版社，民國六十六年一版。
3.龜岡大郎著，許曉華譯，IBM的人事管理，台北：卓越出版社，民國七十四年十一版
4. Michael LeBoeuf, (The Greatest Mauagement Principle in the World` )，黃志典譯，世界上最偉大的管理原則，台北：長河出版社，民國七十四年一版。
5.謝安田著，人事管理，台北：自版，民國七十二年二版。

二、英文部份
1. Baker, H. Kent and Philip I. Morgan. "Two Goals in Every Performance Appraisal." Personnel Journal (September 1984).
2. Benneis, Warren G. "Chairman Mac in Perspective." HBR: Performance Appraisal Series (Reprinted from HBR, Sep-Oct 1972).
3. Bianco, Virginia. "In Praise of Performance." Personnel Journal (June 1984).
4. Breaugh, James A. "Relationships between Recruiting Sources and Employee Performance, Absenteeism, and Work Attitudes" Academy of Management Journal (March 1981).
5. Burchett, shelley R. "Performance Appraisal and the haw. Personnel (July 1985).
6. Burke, Ronald J. and Linda J. Kemball. Introduction to Management Practice. New York: McGrew-Hill, 1981.
7. Burke, Ronald J. William Weitzel, and Tamara Weir, Personnel Psychology, 1978.
8. Cascio, Wayne F. Applied Psychlolgy in Personnel Management. Virginia: Reston, 1982.
9. Coleman, Charles J. "Avoiding the Pitfalls in Results-Oriented Appraisals." Personnel (November–December 1985).
10. Connellan, Thomas K. How to Improve Human Performance. Harper & Row, 1978.
11. Denisi, Angelo S. Thomas P. Cafferty, and Bruce M. Meglino. Behavior in Orgainzation, Boston: Allyn & Bacon, 1984.
12. Denisi, Angelo S. "Profiles of Performance, Performance Evaluations and Personnel Decisions." Academy of Management Journal (septomber 1981).
13. Dessler, Garry. Human Behavior Improving Performance at work. Virginia: Reston, 1980.
14. Drucker, Peter F. Management: Tasks. Responsibility. Practice. New York: Harper and Row, 1974.
15. Edwards, Mark R. "Productivity Improvement Through Innovation In Performance Appraisal.” Public Personnel Management Journal, (Vol. 12, No. 7, 1983).
16. Flanagan, John C. and Robert K. Burns. "The Employee Performance Record: a new appraisal & development tool." HBR: Performance Appraisal Series. (Reprinted from HBR: Sep-Oct 1955)
17. Fletcher, clive. "What`s New in Performance Appaisal." Personnel Management. (Feb. 1984).
18. Gibb, Peter. "Appraisal Goals & Controls." Personnel Journal. (August 1985).
19. Glueck, William F. Foundation of Personnel. Texas: 1979.
20. Greenbrg, Herbert M. and Jeanne Greenberg." Job Matching for better Sales Performance.” HBR. (Sep-Oct 1980)
21. Holley, William H. and Kenneth M. Jenniys. Personnel Management. Chicago: Dryden, 1983.
22. Jucius, Michael J. Personnel Management. IR WIN: 1979.
23. Kelly, Philip R. "ReAppraisal of Appraisal." HBR: Performance Appraisal Series. (Reprinted from HBR May-June, 1958).
24. Kindall, Alva F. and James Gatza. "Positive Program for Performance Appraisal. HBR: Performance Appraisal Series. (Reprinted from HBR Nov-Dec, 1963).
25. Lanza, Peggy. "Team Appraisal." Personnel Journal." (March 1985).
26. Lasagna, John B. "Make your MBO Pragmatic." HBR: Performance Appraisal Series. (Reprinted from HBR, Nov–Dec, 1971).
27. Latham, Gary P. and Kenneth N. Wexley, Increasing Productivity through Performance Appraisal. Addison-Wesley Publishing Co. 1981.
28. Levinson, Harry. "Management by whose objectives." HBR: Performance Appraisal Series. (Reprinted from HBR July-August, 1970)
29. Levinson, Harry. "Criteria for choosing chief Executives." HBR (July-Angust, 1980).
30. Levinson, Harry. "Appraisal of what performance." HBR. (July-August, 1976).
31. McGregor, Douglas, "An Uneasy look at Performance Appraisal. HBR: Performance Appraisal Series. (Reprinted from HBR Sep-Oct, 1972).
32. Meyer, Herbert H. Emanuel Kony. and John R.P. French Jr." Split Roles in Performance Appraisal." HBR: Performance Appraisal series. (Reprinted from HBR Jan-Feb. 1965).
33. Middlemist, etal, Organization Behavior: applied concepts. Chicago: Science Research Association, 1981.
34. Mathis, Robert L. and John H. Jackson. Personnel Haman Resources Management. West Publishing Company, 1985.
35. Mayfield, Harold. "In Defence of Performance Appraisal." HBR: Performance Appraisal Series. (Reprinted from HBR May-April, 1960).
36. Oliver, John E. "Performance Appraisal That Fit." Personnel Journal (July, 1985).
37. Oberg Winston. "Make Performance Apparaisal Relevant." HBR: Performance Appraisal Series. (Reprinted from HBR Jan-Feb. 1972).
38. Pryor, Roger. "A fresh approach to performance appraisal." Personnel Management. (Juue 1985).
39. Reed, Paul R. and Mark J. Kroll." A Two-Perspective Approach to performance Appraisal," Personnel. (Oct, 1985)
40. Rieder, George A. "Performance review-a mixed bag." HBR: July-August. (1973).
41. Rowland, Kendrith M. Gerald R. Terris, and Jay. L. Sherman, Current Issue in Personnel Management. Boston: Allyn & Bacon, 1983.
42. Slattery, Paul D. "Performance Appraisal without stress." Personnel Journal. (Feb 1985).
43. Sloan, Stanley, and Alton C. Johnson "New Context of Personnel Appraisal." HBR: Performance Appraisal Serise. (Reprinted form HBR Nov-Dec, 1968).
44. Thompon, Poul H. and Gene W. Dalton. "Performance Appraisal: managers beware." HBR: Performance Appraisal Series. (Reprinted from HBR Jan-Feb. 1970).
45. Werther, William B. and Keith Devis, Personnel Management and Human Resources. New-York: 1981.
46. White, B. Frank. and Louis B. Barnes. "Power Network in the appraisal process." HBR: Performance Appraisal Serces. (Reprinted from HBR May-June, 1971).
47. Yager, Ed. "A critique of performance appraisal systems." Personnel Journal. (Feb. 1981).		zh_TW