| dc.creator (作者) | 卜小蝶 | zh_TW |
| dc.creator (作者) | Pu, Hsiao-Tieh | |
| dc.creator (作者) | 黃斐籃 | zh_TW |
| dc.creator (作者) | Huang, Fei-Lan | |
| dc.date (日期) | 2007-08 | |
| dc.date.accessioned | 27-Jun-2016 10:57:32 (UTC+8) | - |
| dc.date.available | 27-Jun-2016 10:57:32 (UTC+8) | - |
| dc.date.issued (上傳時間) | 27-Jun-2016 10:57:32 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/98343 | - |
| dc.description.abstract (摘要) | 本文探討以問代查的網路問答服務系統之特性與發展，並以「台北市立圖書館線上參考服務」與「Yahoo!奇摩知識+」為對象，藉由問答內容分析、匿名實驗評鑑、與深度訪談，比較二者在系統功能、問答內容、及經營管理等面向之異同。研究結果顯示二者各有所長，但強調社群經營的網路問答服務模式，與圖書館界行之已久的參考諮詢服務模式的確有極大差異，值得發展數位或網路參考服務學習借鏡。最後本文也提出一些具體改善建議，提供參考。 | |
| dc.description.abstract (摘要) | This study aims to explore the characteristics and development of internet question-and-answer (Q&A) systems. Two representative systems in Taiwan, namely Taipei Public Library Online Reference Services (TPL) and Yahoo! Kimo Knowledge+ (Knowledge+), are investigated, using methods of Q&A content analysis, unobtrusive evaluation of reference services, and in-depth interview. The comparative analysis is threefold, including the aspects of system functions, Q&A content, and service model. The results respectively show the merits of the community-based model of Knowledge+ and the librarian-based model of TPL. However, many useful lessons can be learnt from Knowledge+ in the pursuit of enhanced digital or networked reference services of libraries. Suggestions on the improving of internet Q&A systems are also discussed in this paper. | |
| dc.format.extent | 432074 bytes | - |
| dc.format.mimetype | application/pdf | - |
| dc.relation (關聯) | 圖書與資訊學刊, 62, 35-51 | |
| dc.relation (關聯) | Journal of Librarianship and Information Science | |
| dc.subject (關鍵詞) | 網路問答服務; 問答系統; 數位參考服務; 圖書館資訊服務 | |
| dc.subject (關鍵詞) | Internet question and answering services; Question and answering systems; Digital reference services; Library and information services | |
| dc.title (題名) | 網路問答服務系統探析：以台北市立圖書館線上參考服務系統與Yahoo!奇摩知識+為例 | zh_TW |
| dc.title.alternative (其他題名) | Internet Question and Answering Systems: A Comparative Analysis of Taipei Public Library Online Reference Services and Yahoo! Kimo Knowledge+ | |
| dc.type (資料類型) | article | |
| dc.identifier.doi (DOI) | 10.6575/JoLIS.2007.62.03 | |
| dc.doi.uri (DOI) | http://dx.doi.org/10.6575/JoLIS.2007.62.03 | |
