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題名 應用翻轉學習模式於教育訓練之研究─以在台標竿企業為例
A Study of Application of Flipped Learning Model on Employee Training: Example of Ten Benchmark Companies in Taiwan作者 何靜雨
Ho, Ching Yu貢獻者 蔡維奇
Tsai, Wei Chi
何靜雨
Ho, Ching Yu關鍵詞 翻轉學習
標竿企業
教育訓練
flipped learning
benchmark companies
employee training日期 2016 上傳時間 21-Jul-2016 10:50:07 (UTC+8) 摘要 2007年，從美國教育界開始提倡的翻轉學習模式，至今仍為學校廣泛討論的話題。此概念對於企業而言，據2014年《全球人力資本趨勢報告》指出，翻轉學習模式將成為未來企業教育訓練的趨勢，而企業如何應用此套教學手法，以有效運用實體課程的培訓時間，進而提升學習成效，為一值得探討的議題。然而國內關於翻轉學習模式的研究，仍以教育界為研究對象居多，目前尚無台灣各個產業應用翻轉學習模式的現況研究，故本研究透過訪談十間曾榮獲教育訓練獎項或為該產業龍頭的台灣企業，以了解企業應用翻轉學習模式的現況、配套措施以及成功關鍵因素。本研究結果發現：一、企業大多將翻轉學習模式應用於新進人員、主管訓練以及軟性通識與管理類型的課程；二、多數企業會搭配系統平台、講師與學員的獎勵機制為配套措施；三、受訪企業與文獻皆一致認為講師的能力與平台的建置，為促成翻轉學習模式成敗的關鍵因素。
Since 2007 the education field in the United States has started to promote the flipped learning model, which has been being widely discussed by schools until now. As far as enterprises are concerned, Global Human Capital Trends Research 2014 report pointed out that the flipped learning model would be the trend for the employee training of enterprises in the future. It is a topic worth exploring in depth how enterprises apply this teaching technique to optimize the training time of courses and further improve learning effectiveness.However, much past research regarding the flipped learning model in Taiwan focused on the education field as the object of study. There is still no current research on business industries in Taiwan that utilize the flipped learning model. Therefore, ten Taiwan’s enterprises which either won an Education and Training Award or are leading enterprises have been interviewed in this research to come to know the current condition of how enterprises apply the flipped learning model, coordinative measures, and key success factors.The result of this study showed that: first, enterprises mostly apply the flipped learning model to courses for new employees, supervisor’s training programs, to soft general courses and management courses. Second, most enterprises utilize a system platform and a reward system for lecturers and learners as the coordinative measure. Third, both the interviewed enterprises and literature indicate that the lecturer’s competence and the establishment of a platform are the key success factors for the flipped learning model.參考文獻 一、中文部分王素蓮(譯) (2015)。翻轉學習：10個老師的跨學科翻轉手記，讓學習深化、學生更好奇(原作者：J. Bergmann & A. Sams)。臺北市：天下雜誌。(原著出版年：2014)王政忠 (2015)。MAPS教學法。中等教育，2(66)，44-68。王春麗 (2015)。導遊業務課程如何有效翻轉課堂。企業導報，24，121-122。甘美文 (2015)。移動互聯網時代企業培訓的探索：翻轉課堂。電子商務，7，46-47。田亮 (2015)。翻轉課堂：企業培訓中的應用探索。企業改革與管理，23，77-78。李自臣、陳梅 (2015)。翻轉課堂教學模式的應用研究--以微信行銷平臺設計為例。價值工程，34，202-205。李金華 (2015)。企業運營管理教學中翻轉課堂的設計。教育教學論壇，2，190-191。李豔 (2014)。“相倚”組織理論在翻轉課堂教學過程中的應用。現代企業教育，24，475。呂文娟 (2016)。探討護理新人的管路照護模組課程之翻轉學習成效及其影響因素。國立臺北護理健康大學醫護教育研究所。吳明隆 (2011)。以數位化行動學習迎接新挑戰。T&D飛訊，124，1-21。林宮后 (2015)。組織翻轉式學習之活動設計與學習績效之行動研究─從課堂學習到企業教育訓練。財團法人文藻外語大學國際事業暨文化交流研究所。林佳蓉 (2016)。翻轉學習的迷思與成功關鍵探討。教育研究月刊，261，32-45。金不換 (2015)。「學思達」初探〉從張輝誠老師的做法談起。人本教育札記，318，46-49。柳晶娜 (2014)。翻轉學習在中學信息技術教學中的應用。科教導刊-電子版(下旬)，9，34-36。洪榮昭 (2012)。人力資源發展：企業教育訓練完全手冊。臺北市：五南圖書。孫茂松 (2014)。從技術和研究角度看MOOC。計算機教育，9，1-4。徐君、石永麗 (2015)。翻轉課堂:成人教學的新模式。河北大學成人教育學院學報，3，78-81。郭怡君 (2015)。基於MOOC特徵下的企業培訓初探。科教導刊，26，156-157。郭靜姿、何榮桂 (2014)。翻轉吧教學！。台灣教育，686，9-15。郭宇、周燕 (2015)。將翻轉課堂引入企業培訓。經營者，2，201。張金磊、王穎、張寶輝 (2012)。翻轉課堂教學模式研究。遠程教育雜誌，4，46- 51。張明華 (2014)。學習如「打Game」葉丙成翻轉大學教育。評鑑雙月刊，52，34-36。陳薇薇 (2014)。基於“ 翻轉課堂” 理念的企業“ 雲學堂” 培訓工作探討。中國有線電視，10，1201-1203。黃政傑 (2014)。翻轉教室的理念、問題與展望。臺灣教育評論月刊，12(3)，161-186。盛湘 (2014)。翻轉課堂在專業技術培訓中的應用探索。石油化工管理幹部學院學報，4，41-44。葉丙成 (2015)。如何確保翻轉教學的成功？BTS翻轉教學法。中等教育，2(66)，30-43. 齊向宇 (2014)。翻轉課堂 轉翻培訓——對話嘉惠集團總裁喬培偉。人力資源，9，12-18。劉怡甫 (2013)。翻轉課堂—落實學生為中心與提升就業力的教改良方。評鑑雙月刊，41，31-34。劉玲玉 (2015)。西方文化類通識教育課程翻轉學習模式初探。科教導刊-電子版(上旬)，11，57。蔡維奇 (2012)。員工訓練與開發。載於李誠(主編)，人力資源管理的12堂課(92-120頁)。臺北市：天下遠見。蔡志全 (2014)。解析“翻轉課堂”中的教師角色。兵團教育學院學報，4(24)，46-58。蔣翀、費洪曉 (2014)。面向MOOC的新型教學模式探索。計算機教育，9，17-20。鍾昌宏、王國華 (2015)。IPAD AIR-一個翻轉教學策略IPAD AIR-A Flipped Teaching Strategy。教育脈動，1，92-100。二、英文部分ATD Staff. (2015, March). Lining Up to Learn. TD Magazine. Retrieved from https://www.td.org/Publications/Magazines/TD/TD-Archive/2015/03/Lining-Up-to-LearnBergmann, J., & Sams, A. (2014, February). Flipped Learning: Maximizing Face Time. TD Magazine. Retrieved fromhttps://www.td.org/Publications/Magazines/TD/TD-Archive/2014/02/Flipped-Learning-Maximizing-Face-TimeBergmann, J., & Sauter, R. (2014, October 7). Flipping Your Hairdresser’s Education—To Make You More Beautiful! [Learning Technologies Blog]. Retrieved from https://www.td.org/Publications/Blogs/Learning-Technologies-Blog/2014/10/Flipping-Your-Hairdressers-EducationChang, C. Y., Sheu, J. P., & Chan, T.W. (2003). Concept and design of Ad Hoc and Mobile classrooms. Journal of Computer Assisted Learning, 19, 336-346.Ellis, R. K. (2013, July). The Flipped Classroom What You Should Know. [Association for Talent Development] Retrieved fromhttps://www.td.org/Publications/Newsletters/Links/2013/07/The-Flipped-Classroom-What-You-Should-KnowFlipped Learning Network, Task Force. (2014). What Is Flipped Learning?. Retrieved from http://flippedlearning.org/domain/46Hamdan, N., McKnight, P., McKnight, K., & Arfstrom, K. M. (2013). A White Paper Based on the Literature Review Titled. Retrieved fromhttp://www.flippedlearning.org/cms/lib07/VA01923112/Centricity/Domain/41/WhitePaper_FlippedLearning.pdf Leung, C. H., & Chan, Y. Y. (2003). Mobile Learning: A New Paradigm in Electronic Learning. Proceedings of the 3rd IEEE International Conference on Advanced Learning Technologies, 76-80.Meister, J. & Willyerd, K. (2010). The 2020 workplace. How innovative companies attract, develop, and keep tomorrow’s employees today (1th ed.). New York, NY: Harper Business.Noe, R. A. (2013). Employee Training and Development (6th ed.). New York, NY: McGraw-Hill.Peters, K. (2007). m-Learning: Positioning educators for a mobile, connected future. International Review of Research in Open and Distance Learning, 8(2). Singh, H. (2003). Building effective blended learning programs. Education Technology, 43(6), 51-54. So, H. J., & Brush, T. A. (2008). Student perceptions of collaborative learning, social presence and satisfaction in a blended learning environment: Relationships andcritical factors. Computers & Education, 5, 318-336.Sheu, C. (2000). mLearning: Mobile, Wireless and In-Your-Pocket Learning. Line Zine Magazine. Retrieved fromhttp://www.linezine.com/2.1/features/cqmmwiyp.htm 描述 碩士
國立政治大學
企業管理研究所(MBA學位學程)
103363024資料來源 http://thesis.lib.nccu.edu.tw/record/#G0103363024 資料類型 thesis dc.contributor.advisor 蔡維奇 zh_TW dc.contributor.advisor Tsai, Wei Chi en_US dc.contributor.author (Authors) 何靜雨 zh_TW dc.contributor.author (Authors) Ho, Ching Yu en_US dc.creator (作者) 何靜雨 zh_TW dc.creator (作者) Ho, Ching Yu en_US dc.date (日期) 2016 en_US dc.date.accessioned 21-Jul-2016 10:50:07 (UTC+8) - dc.date.available 21-Jul-2016 10:50:07 (UTC+8) - dc.date.issued (上傳時間) 21-Jul-2016 10:50:07 (UTC+8) - dc.identifier (Other Identifiers) G0103363024 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/99471 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 企業管理研究所(MBA學位學程) zh_TW dc.description (描述) 103363024 zh_TW dc.description.abstract (摘要) 2007年，從美國教育界開始提倡的翻轉學習模式，至今仍為學校廣泛討論的話題。此概念對於企業而言，據2014年《全球人力資本趨勢報告》指出，翻轉學習模式將成為未來企業教育訓練的趨勢，而企業如何應用此套教學手法，以有效運用實體課程的培訓時間，進而提升學習成效，為一值得探討的議題。然而國內關於翻轉學習模式的研究，仍以教育界為研究對象居多，目前尚無台灣各個產業應用翻轉學習模式的現況研究，故本研究透過訪談十間曾榮獲教育訓練獎項或為該產業龍頭的台灣企業，以了解企業應用翻轉學習模式的現況、配套措施以及成功關鍵因素。本研究結果發現：一、企業大多將翻轉學習模式應用於新進人員、主管訓練以及軟性通識與管理類型的課程；二、多數企業會搭配系統平台、講師與學員的獎勵機制為配套措施；三、受訪企業與文獻皆一致認為講師的能力與平台的建置，為促成翻轉學習模式成敗的關鍵因素。 zh_TW dc.description.abstract (摘要) Since 2007 the education field in the United States has started to promote the flipped learning model, which has been being widely discussed by schools until now. As far as enterprises are concerned, Global Human Capital Trends Research 2014 report pointed out that the flipped learning model would be the trend for the employee training of enterprises in the future. It is a topic worth exploring in depth how enterprises apply this teaching technique to optimize the training time of courses and further improve learning effectiveness.However, much past research regarding the flipped learning model in Taiwan focused on the education field as the object of study. There is still no current research on business industries in Taiwan that utilize the flipped learning model. Therefore, ten Taiwan’s enterprises which either won an Education and Training Award or are leading enterprises have been interviewed in this research to come to know the current condition of how enterprises apply the flipped learning model, coordinative measures, and key success factors.The result of this study showed that: first, enterprises mostly apply the flipped learning model to courses for new employees, supervisor’s training programs, to soft general courses and management courses. Second, most enterprises utilize a system platform and a reward system for lecturers and learners as the coordinative measure. Third, both the interviewed enterprises and literature indicate that the lecturer’s competence and the establishment of a platform are the key success factors for the flipped learning model. en_US dc.description.tableofcontents 謝誌.............................................I中文摘要.........................................II ABSTRACT.......................................III目錄............................................IV表目錄...........................................V第一章 緒論.....................................1 第一節 研究背景與動機........................1 第二節 研究目的.............................2第二章 文獻探討.................................4 第一節 企業教育訓練方法......................4 第二節 翻轉學習模式..........................7 第三節 翻轉學習模式的應用....................11第三章 研究方法.................................17 第一節 研究對象.............................17 第二節 研究流程.............................18 第三節 訪談問題設計.........................18第四章 研究結果.................................19 第一節 個案公司研究摘要......................19 第二節 整體研究發現.........................41第五章 結論與建議...............................52 第一節 研究結果與討論.......................52 第二節 企業實務建議.........................55 第三節 研究限制與後續研究建議................56參考文獻.........................................58附錄一 訪談題目大綱...............................63 附錄二 翻轉學習概念的應用內容表單..................66 zh_TW dc.format.extent 2358659 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0103363024 en_US dc.subject (關鍵詞) 翻轉學習 zh_TW dc.subject (關鍵詞) 標竿企業 zh_TW dc.subject (關鍵詞) 教育訓練 zh_TW dc.subject (關鍵詞) flipped learning en_US dc.subject (關鍵詞) benchmark companies en_US dc.subject (關鍵詞) employee training en_US dc.title (題名) 應用翻轉學習模式於教育訓練之研究─以在台標竿企業為例 zh_TW dc.title (題名) A Study of Application of Flipped Learning Model on Employee Training: Example of Ten Benchmark Companies in Taiwan en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 一、中文部分王素蓮(譯) (2015)。翻轉學習：10個老師的跨學科翻轉手記，讓學習深化、學生更好奇(原作者：J. Bergmann & A. Sams)。臺北市：天下雜誌。(原著出版年：2014)王政忠 (2015)。MAPS教學法。中等教育，2(66)，44-68。王春麗 (2015)。導遊業務課程如何有效翻轉課堂。企業導報，24，121-122。甘美文 (2015)。移動互聯網時代企業培訓的探索：翻轉課堂。電子商務，7，46-47。田亮 (2015)。翻轉課堂：企業培訓中的應用探索。企業改革與管理，23，77-78。李自臣、陳梅 (2015)。翻轉課堂教學模式的應用研究--以微信行銷平臺設計為例。價值工程，34，202-205。李金華 (2015)。企業運營管理教學中翻轉課堂的設計。教育教學論壇，2，190-191。李豔 (2014)。“相倚”組織理論在翻轉課堂教學過程中的應用。現代企業教育，24，475。呂文娟 (2016)。探討護理新人的管路照護模組課程之翻轉學習成效及其影響因素。國立臺北護理健康大學醫護教育研究所。吳明隆 (2011)。以數位化行動學習迎接新挑戰。T&D飛訊，124，1-21。林宮后 (2015)。組織翻轉式學習之活動設計與學習績效之行動研究─從課堂學習到企業教育訓練。財團法人文藻外語大學國際事業暨文化交流研究所。林佳蓉 (2016)。翻轉學習的迷思與成功關鍵探討。教育研究月刊，261，32-45。金不換 (2015)。「學思達」初探〉從張輝誠老師的做法談起。人本教育札記，318，46-49。柳晶娜 (2014)。翻轉學習在中學信息技術教學中的應用。科教導刊-電子版(下旬)，9，34-36。洪榮昭 (2012)。人力資源發展：企業教育訓練完全手冊。臺北市：五南圖書。孫茂松 (2014)。從技術和研究角度看MOOC。計算機教育，9，1-4。徐君、石永麗 (2015)。翻轉課堂:成人教學的新模式。河北大學成人教育學院學報，3，78-81。郭怡君 (2015)。基於MOOC特徵下的企業培訓初探。科教導刊，26，156-157。郭靜姿、何榮桂 (2014)。翻轉吧教學！。台灣教育，686，9-15。郭宇、周燕 (2015)。將翻轉課堂引入企業培訓。經營者，2，201。張金磊、王穎、張寶輝 (2012)。翻轉課堂教學模式研究。遠程教育雜誌，4，46- 51。張明華 (2014)。學習如「打Game」葉丙成翻轉大學教育。評鑑雙月刊，52，34-36。陳薇薇 (2014)。基於“ 翻轉課堂” 理念的企業“ 雲學堂” 培訓工作探討。中國有線電視，10，1201-1203。黃政傑 (2014)。翻轉教室的理念、問題與展望。臺灣教育評論月刊，12(3)，161-186。盛湘 (2014)。翻轉課堂在專業技術培訓中的應用探索。石油化工管理幹部學院學報，4，41-44。葉丙成 (2015)。如何確保翻轉教學的成功？BTS翻轉教學法。中等教育，2(66)，30-43. 齊向宇 (2014)。翻轉課堂 轉翻培訓——對話嘉惠集團總裁喬培偉。人力資源，9，12-18。劉怡甫 (2013)。翻轉課堂—落實學生為中心與提升就業力的教改良方。評鑑雙月刊，41，31-34。劉玲玉 (2015)。西方文化類通識教育課程翻轉學習模式初探。科教導刊-電子版(上旬)，11，57。蔡維奇 (2012)。員工訓練與開發。載於李誠(主編)，人力資源管理的12堂課(92-120頁)。臺北市：天下遠見。蔡志全 (2014)。解析“翻轉課堂”中的教師角色。兵團教育學院學報，4(24)，46-58。蔣翀、費洪曉 (2014)。面向MOOC的新型教學模式探索。計算機教育，9，17-20。鍾昌宏、王國華 (2015)。IPAD AIR-一個翻轉教學策略IPAD AIR-A Flipped Teaching Strategy。教育脈動，1，92-100。二、英文部分ATD Staff. 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