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題名 創新提供企業服務的方式
Presto honduras: innovating the way of providing services
作者 何心怡
Hernandez, Cindy
貢獻者 劉助
Liu, James
何心怡
Hernandez, Cindy
關鍵詞 電子商務
服務
營造業
宏都拉斯
E-commerce
Service
Construction industry
Honduras
Presto
日期 2018
上傳時間 5-Jul-2018 16:50:26 (UTC+8)
摘要 Presto is a service e-commerce marketplace, which aims to innovate the way in which services are provided. It is engineered to start in Honduras, and modeled in a way in which it can be replicated in the rest of Central America.
Solving the key problems that the Honduran society is currently facing; by providing a viable reliable solution. Starting with a small business that can be scaled and franchised in the future. Through the use of budgeting engineering which is one of our core competencies we will be able to deliver an optimal service at an affordable price. Several marketing techniques will be used within our marketing strategy. Word of mouth will have an important role, since we aim to create a community that nurtures feedback.
Our key partners are vital since they will provide the means to deliver our final goal, which is to form a community that mutually helps one another. We have devised a growth plan with short and long term goals, which encompasses a brand and line extension, including the proposal of opening our own hardware store and slowly incorporating additional services to the platform.
To fund this business, we plan to take a loan with a local bank in Honduras, the initial investment will be of around USD $30,000. Forecasting the worse conditions, we will be able to become a profitable company by the second year of operations. Progressively we aim to educate our customer and increase our market share. In order to become one of the lead companies in the service industry in Honduras, and later on in Central America.
參考文獻 Amazon. (2018). Retrieved from Amazon Services: https://services.amazon.com/selling-services/home.htm
Bank, W. (2018). World Bank. Retrieved from Honduras: https://data.worldbank.org/country/honduras
Bhattacharya, S. (2015, December 05). The Telegraph. Retrieved from https://www.telegraph.co.uk/technology/technology-companies/12026750/TaskRabbit-How-an-app-can-relieve-you-of-all-your-chores.html: https://www.telegraph.co.uk/technology/technology-companies/12026750/TaskRabbit-How-an-app-can-relieve-you-of-all-your-chores.html
BMI. (2014, November 26). BMI Research A FitchGroup Company. Retrieved from Construction to bounce back in Honduras from 2015: https://www.bmiresearch.com/articles/construction-to-bounce-back-in-honduras-from-2015
DeMatas, D. (2018, February 03). Selfstatr. Retrieved from 5 Types of Ecommerce Business Models That Work Right Now: https://selfstartr.com/types-of-ecommerce-business-models/
Entreprenuer, T. (2001, Februrary 22). The Entreprenuer. Retrieved from How to Be a Personal Concierge: https://www.entrepreneur.com/article/37930
Espinoza, C. (2017). La Violencia en Honduras. Tegucigalpa, M.D.C.
Forbes Mexico. (2017, October 20). Retrieved from Construcción en Honduras crece 13.9% en primer semestre: https://www.forbes.com.mx/construccion-en-honduras-crece-13-9-en-primer-semestre/
FORTUNE, R. a. (2016, March). Fortune. Retrieved from Amazon Is Winning Its Quest to Become Your Local Handyman: http://fortune.com/2016/03/30/amazon-home-services-2/
Hoshaw, L. (2011). Forbes. Retrieved from Someone to run your errands theres an app for that: https://www.forbes.com/sites/lindseyhoshaw/2011/07/28/need-someone-to-run-your-errands-theres-an-app-for-that/#6b0a5f525d3f
Huffington Post. (2017). Retrieved from The Newest Trend Errand Running Services: https://www.huffingtonpost.com/entry/the-newest-trend-errand-running-services_us_59d261fde4b034ae778d4c84
Informe del Sector de Construccion. (2016). Retrieved from Banco Davivienda: https://www.davivienda.com/wps/wcm/connect/8065cf5c-daac-443c-bfe4-a0f941aff46e/Informe+del+sector+de+construcci%C3%B3n+-+marzo+2017.pdf?MOD=AJPERES&CACHEID=8065cf5c-daac-443c-bfe4-a0f941aff46e
Instituto Nacional de Estadisticas. (2017). Retrieved from Instituto Nacional de Estadisticas: http://www.ine.gob.hn/
International Post Corporation. (2017). Retrieved from State of e-commerce: global outlook 2016-21: https://www.ipc.be/en/knowledge-centre/e-commerce/articles/global-ecommerce-figures-2017
Jeffrey, A. (2016, October 12). AsiaOne. Retrieved from VULCAN POST : https://lifehacker.com/5949328/outsource-your-life-to-the-internet
Jensen, J. (2006). International Encyclopedia of Adolescence: A-J, index Volume 1.
Jungleworks. (2015, November 9). Retrieved from How to Succeed with a Services Marketplace: Choose the Model that fits you right!: https://jungleworks.co/how-to-succeed-with-a-services-marketplace-choose-the-model-that-fits-you-right/
Leyva, H. (2001). Delicuencia y Criminalidad en las estadisticas de Honduras, 1996-2000. Tegucigalpa, M.D.C.: Fundacion para la Inversion y Desarrollo de Exportaciones.
Market Reasearch on Private Concierge. (2016). Retrieved from Final Step Marketing: https://www.finalstepmarketing.com/uploads/Market_Research_Private_Concierge.pdf
MCCOPA. (2017, Junio 27). Construccion Pan-Americana. Retrieved from Industria de la construcción genera $500 millones en Honduras: http://www.construccion-pa.com/noticias/industria-la-construccion-genera-500-millones-honduras/
Miva. (2011, October 26). Miva. Retrieved from Miva: https://www.miva.com/blog/the-history-of-ecommerce-how-did-it-all-begin/
Nimbly. (2017, September). Nimbly. Retrieved from About: https://www.nimbly.hn/
Publications, I. B. (n.d.). Honduras Investment and Business Guide. In I. B. Publications, 2016. International Business Publications. Retrieved from https://books.google.com.tw/books?id=rsiyDAAAQBAJ&pg=PA79&lpg=PA79&dq=ecommerce+in+honduras&source=bl&ots=g-rpKsM0AR&sig=waiNMKO7ybWUa5w-oNTqoqHjpek&hl=en&sa=X&ved=0ahUKEwjUipiUje7ZAhXIH5QKHV5qAxsQ6AEIVDAH#v=onepage&q&f=false
RadioAmerica. (2017). Que es Nimbly? Como Surge? Retrieved from RadioAmerica HN: http://radioamericahn.net/que-es-nimbly-como-surge/
Salomon, L. (2016). Criminalidad y Violencia en Honduras: Retos y Desafios para Impulsar La Reforma. Tegucigalpa, M.D.C.: CEDOH.
Shopify. (2018). Retrieved from The Future of Ecommerce: https://www.shopify.com/enterprise/the-future-of-ecommerce
Sosa, J. (2014). Honduras: Entre Criminalidad Enfrentamiento Mediatico, Protesta Social, y Resultados Electorales Cuestionados. Revista de Ciencias Politicas (Santiago), Vol.34 No. 1.
Statista. (2018). Statista. Retrieved from Retail e-commerce sales worldwide from 2014 to 2021 (in billion U.S. dollars): https://www.statista.com/statistics/379046/worldwide-retail-e-commerce-sales/
The Balance. (2018). Retrieved from Let`s Ask the Basic Question, What is Ecommerce?: https://www.thebalance.com/let-s-ask-the-basic-question-what-is-ecommerce-1141599
WorldAtlas. (2016). World Atlas . Retrieved from Finance Honduras: https://www.worldatlas.com/finance/honduras/gdp.html
Zucchi, K. (2018). Investopedia. Retrieved from Navigating E-commerce: Alibaba, eBay and Amazon: https://www.investopedia.com/articles/investing/102814/navigating-ecommerce-alibaba-ebay-and-amazon.asp
描述 碩士
國立政治大學
國際經營管理英語碩士學位學程(IMBA)
105933063
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0105933063
資料類型 thesis
dc.contributor.advisor 劉助zh_TW
dc.contributor.advisor Liu, Jamesen_US
dc.contributor.author (Authors) 何心怡zh_TW
dc.contributor.author (Authors) Hernandez, Cindyen_US
dc.creator (作者) 何心怡zh_TW
dc.creator (作者) Hernandez, Cindyen_US
dc.date (日期) 2018en_US
dc.date.accessioned 5-Jul-2018 16:50:26 (UTC+8)-
dc.date.available 5-Jul-2018 16:50:26 (UTC+8)-
dc.date.issued (上傳時間) 5-Jul-2018 16:50:26 (UTC+8)-
dc.identifier (Other Identifiers) G0105933063en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/118401-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 國際經營管理英語碩士學位學程(IMBA)zh_TW
dc.description (描述) 105933063zh_TW
dc.description.abstract (摘要) Presto is a service e-commerce marketplace, which aims to innovate the way in which services are provided. It is engineered to start in Honduras, and modeled in a way in which it can be replicated in the rest of Central America.
Solving the key problems that the Honduran society is currently facing; by providing a viable reliable solution. Starting with a small business that can be scaled and franchised in the future. Through the use of budgeting engineering which is one of our core competencies we will be able to deliver an optimal service at an affordable price. Several marketing techniques will be used within our marketing strategy. Word of mouth will have an important role, since we aim to create a community that nurtures feedback.
Our key partners are vital since they will provide the means to deliver our final goal, which is to form a community that mutually helps one another. We have devised a growth plan with short and long term goals, which encompasses a brand and line extension, including the proposal of opening our own hardware store and slowly incorporating additional services to the platform.
To fund this business, we plan to take a loan with a local bank in Honduras, the initial investment will be of around USD $30,000. Forecasting the worse conditions, we will be able to become a profitable company by the second year of operations. Progressively we aim to educate our customer and increase our market share. In order to become one of the lead companies in the service industry in Honduras, and later on in Central America.
en_US
dc.description.tableofcontents 1 Company Overview 1
1.1 Mission 1
1.2 Vision 1
1.3 Impact and Goals 2
1.4 Objectives 2
1.4.1 General Objectives 2
1.4.2 Specific Objectives 2
1.5 Key Success Factors 3
1.6 Brand and Service Overview 4
1.7 Company Ownership 4
1.8 Organizational Structure 5
1.9 Presto HN Logo 6
2 Industry Analysis Environment 7
2.1 Global E-Commerce 7
2.1.1 E-commerce Sales Worldwide 8
2.1.2 North American E-commerce market 9
2.1.3 European E-Commerce Market 9
2.1.4 Asia-Pacific E-Commerce Market 9
2.1.5 Latin American E-Commerce Market 9
2.1.6 Major E-commerce platforms 10
3 Macroeconomic Analysis 15
3.1.1 Demographics 15
3.1.2 Labor Force Segmentation 16
3.1.3 Criminality 18
3.1.4 E-commerce 20
3.1.5 Construction Industry in Honduras 21
4 Situation Analysis/Business Opportunity 23
5 Strategic Framework 24
5.1 SWOT Analysis 24
5.2 Strategies for Maximizing Strengths s and Opportunities 25
5.3 Strategies for Mitigating Weaknesses and Threats 26
5.4 Industry Attractiveness: Porter’s Five Forces Model 26
5.4.1 Threat of New Entrants 26
5.4.2 Buyer’s Bargaining Power 28
5.4.3 Supplier’s Power 29
5.4.4 Threats of Substitutes 30
5.4.5 Industry Rivalry 30
5.4.6 Synthesis of Business Competition 31
6 Business Model 32
6.1 Value Proposition 32
6.1.1 Customers 32
6.1.2 Service Contractors 32
6.2 Customer Segmentation 33
6.3 Channels 34
6.3.1 Communication Channels 34
6.3.2 Sales Channels 34
6.4 Revenue Streams 35
6.5 Customer Relationships 36
6.6 Key Resources 36
6.7 Key Partners 37
6.8 Key Activities 37
6.9 Cost Structure 38
7 Marketing 41
7.1 Services 41
7.2 Services provided by Presto 41
7.2.1 Predefined Services 41
7.2.2 Masonry 42
7.2.3 Ironwork 43
7.2.4 Flooring 43
7.2.5 Carpentry 44
7.2.6 Electrical 44
7.2.7 Interior Design and Remodeling 45
7.2.8 Roofing 45
7.2.9 Utility and Essential Service Installations 46
7.2.10 Cleaning Services 46
7.3 Place 47
7.3.1 Location 47
7.3.2 Mobile Application 48
7.3.3 Web Site 48
7.4 Target Market 49
7.5 Pricing 49
7.5.1 Price per Service 49
7.5.2 Payment Methods 53
7.6 Promotion 53
7.6.1 Traditional Media 54
7.6.2 Appearance in the Annual Construction Expo 54
7.6.3 Promotional Codes 55
7.6.4 Referral Marketing 55
7.6.5 Online Marketing 55
8 Future Opportunities 57
8.1 Service Development 57
8.2 Brand Extension 57
8.3 Line Extension 57
9 Financial Plan 58
9.1 Startup Expenses 58
9.2 Assumptions for Financial Plan 59
9.3 Projected Initial Balance Sheet 60
9.4 Pro Forma Income Statement 61
9.5 Pro Forma Cash Flow 62
9.6 Cost Volume Profit Analysis 63
10 Conclusions 65
11 Bibliography 66
12 Appendix 70
12.1 Startup Expenses 70
12.2 Loan Amortization 71
12.3 Sales/Revenue Forecast 72
12.4 Depreciation 73
zh_TW
dc.format.extent 2343943 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0105933063en_US
dc.subject (關鍵詞) 電子商務zh_TW
dc.subject (關鍵詞) 服務zh_TW
dc.subject (關鍵詞) 營造業zh_TW
dc.subject (關鍵詞) 宏都拉斯zh_TW
dc.subject (關鍵詞) E-commerceen_US
dc.subject (關鍵詞) Serviceen_US
dc.subject (關鍵詞) Construction industryen_US
dc.subject (關鍵詞) Hondurasen_US
dc.subject (關鍵詞) Prestoen_US
dc.title (題名) 創新提供企業服務的方式zh_TW
dc.title (題名) Presto honduras: innovating the way of providing servicesen_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) Amazon. (2018). Retrieved from Amazon Services: https://services.amazon.com/selling-services/home.htm
Bank, W. (2018). World Bank. Retrieved from Honduras: https://data.worldbank.org/country/honduras
Bhattacharya, S. (2015, December 05). The Telegraph. Retrieved from https://www.telegraph.co.uk/technology/technology-companies/12026750/TaskRabbit-How-an-app-can-relieve-you-of-all-your-chores.html: https://www.telegraph.co.uk/technology/technology-companies/12026750/TaskRabbit-How-an-app-can-relieve-you-of-all-your-chores.html
BMI. (2014, November 26). BMI Research A FitchGroup Company. Retrieved from Construction to bounce back in Honduras from 2015: https://www.bmiresearch.com/articles/construction-to-bounce-back-in-honduras-from-2015
DeMatas, D. (2018, February 03). Selfstatr. Retrieved from 5 Types of Ecommerce Business Models That Work Right Now: https://selfstartr.com/types-of-ecommerce-business-models/
Entreprenuer, T. (2001, Februrary 22). The Entreprenuer. Retrieved from How to Be a Personal Concierge: https://www.entrepreneur.com/article/37930
Espinoza, C. (2017). La Violencia en Honduras. Tegucigalpa, M.D.C.
Forbes Mexico. (2017, October 20). Retrieved from Construcción en Honduras crece 13.9% en primer semestre: https://www.forbes.com.mx/construccion-en-honduras-crece-13-9-en-primer-semestre/
FORTUNE, R. a. (2016, March). Fortune. Retrieved from Amazon Is Winning Its Quest to Become Your Local Handyman: http://fortune.com/2016/03/30/amazon-home-services-2/
Hoshaw, L. (2011). Forbes. Retrieved from Someone to run your errands theres an app for that: https://www.forbes.com/sites/lindseyhoshaw/2011/07/28/need-someone-to-run-your-errands-theres-an-app-for-that/#6b0a5f525d3f
Huffington Post. (2017). Retrieved from The Newest Trend Errand Running Services: https://www.huffingtonpost.com/entry/the-newest-trend-errand-running-services_us_59d261fde4b034ae778d4c84
Informe del Sector de Construccion. (2016). Retrieved from Banco Davivienda: https://www.davivienda.com/wps/wcm/connect/8065cf5c-daac-443c-bfe4-a0f941aff46e/Informe+del+sector+de+construcci%C3%B3n+-+marzo+2017.pdf?MOD=AJPERES&CACHEID=8065cf5c-daac-443c-bfe4-a0f941aff46e
Instituto Nacional de Estadisticas. (2017). Retrieved from Instituto Nacional de Estadisticas: http://www.ine.gob.hn/
International Post Corporation. (2017). Retrieved from State of e-commerce: global outlook 2016-21: https://www.ipc.be/en/knowledge-centre/e-commerce/articles/global-ecommerce-figures-2017
Jeffrey, A. (2016, October 12). AsiaOne. Retrieved from VULCAN POST : https://lifehacker.com/5949328/outsource-your-life-to-the-internet
Jensen, J. (2006). International Encyclopedia of Adolescence: A-J, index Volume 1.
Jungleworks. (2015, November 9). Retrieved from How to Succeed with a Services Marketplace: Choose the Model that fits you right!: https://jungleworks.co/how-to-succeed-with-a-services-marketplace-choose-the-model-that-fits-you-right/
Leyva, H. (2001). Delicuencia y Criminalidad en las estadisticas de Honduras, 1996-2000. Tegucigalpa, M.D.C.: Fundacion para la Inversion y Desarrollo de Exportaciones.
Market Reasearch on Private Concierge. (2016). Retrieved from Final Step Marketing: https://www.finalstepmarketing.com/uploads/Market_Research_Private_Concierge.pdf
MCCOPA. (2017, Junio 27). Construccion Pan-Americana. Retrieved from Industria de la construcción genera $500 millones en Honduras: http://www.construccion-pa.com/noticias/industria-la-construccion-genera-500-millones-honduras/
Miva. (2011, October 26). Miva. Retrieved from Miva: https://www.miva.com/blog/the-history-of-ecommerce-how-did-it-all-begin/
Nimbly. (2017, September). Nimbly. Retrieved from About: https://www.nimbly.hn/
Publications, I. B. (n.d.). Honduras Investment and Business Guide. In I. B. Publications, 2016. International Business Publications. Retrieved from https://books.google.com.tw/books?id=rsiyDAAAQBAJ&pg=PA79&lpg=PA79&dq=ecommerce+in+honduras&source=bl&ots=g-rpKsM0AR&sig=waiNMKO7ybWUa5w-oNTqoqHjpek&hl=en&sa=X&ved=0ahUKEwjUipiUje7ZAhXIH5QKHV5qAxsQ6AEIVDAH#v=onepage&q&f=false
RadioAmerica. (2017). Que es Nimbly? Como Surge? Retrieved from RadioAmerica HN: http://radioamericahn.net/que-es-nimbly-como-surge/
Salomon, L. (2016). Criminalidad y Violencia en Honduras: Retos y Desafios para Impulsar La Reforma. Tegucigalpa, M.D.C.: CEDOH.
Shopify. (2018). Retrieved from The Future of Ecommerce: https://www.shopify.com/enterprise/the-future-of-ecommerce
Sosa, J. (2014). Honduras: Entre Criminalidad Enfrentamiento Mediatico, Protesta Social, y Resultados Electorales Cuestionados. Revista de Ciencias Politicas (Santiago), Vol.34 No. 1.
Statista. (2018). Statista. Retrieved from Retail e-commerce sales worldwide from 2014 to 2021 (in billion U.S. dollars): https://www.statista.com/statistics/379046/worldwide-retail-e-commerce-sales/
The Balance. (2018). Retrieved from Let`s Ask the Basic Question, What is Ecommerce?: https://www.thebalance.com/let-s-ask-the-basic-question-what-is-ecommerce-1141599
WorldAtlas. (2016). World Atlas . Retrieved from Finance Honduras: https://www.worldatlas.com/finance/honduras/gdp.html
Zucchi, K. (2018). Investopedia. Retrieved from Navigating E-commerce: Alibaba, eBay and Amazon: https://www.investopedia.com/articles/investing/102814/navigating-ecommerce-alibaba-ebay-and-amazon.asp
zh_TW
dc.identifier.doi (DOI) 10.6814/THE.NCCU.IMBA.016.2018.F08-